William Kelleher

Review of DeLacy Ford

Sales team is decent which is the only reason they...

Sales team is decent which is the only reason they received 2 stars. The service team is horrible. In fact... I paid an extra $3/month for a new Escape Sport ( a better one than I would get from Delacy anyways) from a Delacy Ford competitor because I did not want to deal with the service team at Delacy anymore. I would have paid an extra $20/month at this point because of my frustration. It took me 3 weeks to get an appointment for 3 minor issues. A check engine light, a defective back up sensor and for the 2nd time in 18 months a rear defroster that stopped working on my F150. They fixed the backup sensor, they again replaced my back window which again caused me to lose my awesome Bills and Sabres decals and said they could not detect a check engine light all of the sudden. I picked the vehicle up Saturday night and Sunday morning the check engine light is on again. Every time I call the service department I do not get an answer. After 9 days of trying (because I am a busy person with 3 kids like a lot of other car owners) somebody finally answered today. I told them the check engine light is on and begged for them to get me in early as I have a family trip planned and of course they denied me an appointment until 3 weeks later. I was planning to buy an Escape from them as my lease is up in a week but after the horrible experiences I have been dealing with their service department the past 4 years and the positive experiences I have had at Towne's service department the past 3 I decided to pay more for my vehicle at Towne so I can utilize their service department. This review will probably not help my check engine light situation over at Delacy but they are the ones who sent me the email asking for the review. I will say that Brittany in the service department was very nice and called me back numerous times on Saturday to update me. Delacy should make her the manager of the service department and maybe things would get better over there. Because I just had the truck in there and because I still have the same problem and because it only takes about 16 seconds to plug in to my computer to see what's wrong with my truck it seems ridiculous that they cannot fit me in until 3 weeks out. It is very disappointing to be treated like this by a dealership that I have purchased 2 vehicles from in the last 4 years. If I would not be charged the $100 deductible for going somewhere else I would not even have my warranty work done there. At this point I may just eat the hundo and take it to Towne because my time wasted is worth much more than $100.