DeLacy Ford Review

Ken did a great job with getting me the best lease deal! Ty

I had my car worked on and the service was excellent!

I deal with this dealership regularly with my company vechiles. I usually deal with Dolly in the service department. I also deal with the manager in the parts dept. I have had nothing but professional, courtesy, quick sevice. I could not ask for better people to deal with there. I also leased a vehicle here, and that was great treatment also.

I went in to get the oil changed on my vehicle (that I had purchased from Delacy) and walked out with an amazing deal on a 2020. I received a fair price for my trade, a great price on a 2020, and fantastic credit terms. I couldn't have been happier. My husband went to Delacy the following week and also purchased a vehicle. Nate in Sales is AWESOME!!!!

I AM VERY DISAPPOINTED! 0 STARS IF I WASN'T FORCED TO HIGHLIGHT A STAR!!! MY FOCUS WAS IN FOR THE TRANSMISSION MULTIPLE TIMES. FIRST IT WAS COVERED. THEN I WAS TOLD IT WASN'T A LEVEL 4 SHUTTER AND NOT COVERED. I EXPLAINED WHEN I SCHEDULED THE APPOINTMENT THE SHUTTER WAS WORSE.
THE SHUTTER CHANGES DAY BY DAY. IT'S NOT EVEN A MONTH LATER IT'S GOING BACK IN!!!! I ASKED IF IT WILL BE COVERED AND THEY WON'T KNOW UNTIL IT'S APART AND THEY DON'T KNOW IF THEY WILL HAVE A LOANER CAR FOR THE FOLLOWING WEEK. I'M COMPLETELY DISAPPOINTED! YOU WOULD NOT ACCEPT THIS FOR YOURSELF!

$500 for routine 15000mi service and tire rotation and air pressure was not correct. Hopefully everything else they billed me for is correct. F350 diesel not cheap to replace.

I am very happy with my new Ford Fusion Hybrid and the courteous service I received from salesman,Todd Slade in finding the car I desired and explaining how to use its many new features.

I loved my experience with delacy Ford. Sales person was excellent.

This is my 3rd purchase from Delacy Ford. I have fund them to be pretty good and very fair. I have had no issues and very satisfied with their service department. My salesman Todd was not in a rush to show me all the features on my 2016 F150. They were not pushy, they didn't try to "hold" your keys like I have experienced from other dealers. They were great to deal with.

Spoke with somebody on the phone and told them that we would be stopping in. Showed up and were not approach for 25 minutes by any sales associates. Manager looked at us at least three or four times without giving any acknowledgement. Horrible customer service. We ended up leaving without even talking to anyone because it took so long.

They gave me the best price out of all the dealerships I visited! They didn't have the color vehicle I wanted on their lot, but they went out of their way to get it from another dealership, and in a timely manner! They made leasing a brand new car a possibility for me, and for a fantastic price!

They have had my vehicle for over a week with no work being done to it. I can't even drive the car we bought less than 6 months ago and they refuse to fix it in a timely manner they give us no date to when it will be fixed and in the meantime I have no vehicle. I will never buy another car here again and I'm glad I found out how they are before we buy a bigger vehicle in a few month.

Found the service was excellent. People very accommodating and friendly. My sales rep Ralph Jackson was very articulate and very patient with all requests. Also expressed before I was leaving the location not hesitate to call if I needed further assistance. Rated my experience a 10.

Ben is a wonderful salesman!! Excellent experience dealing with him!

Great dealership, and Jeff Chism is the guy to see.

Great service. I was in and out quickly. The service technician was professional and did not try to oversell me on anything. Would highly recommend!

Service Department was excellent. Completed the service requested, and only advised of other services that may be needed in the near future. Unlike other dealerships who I have dealt with, didn't try sell me on unnecessary services. Very pleased.

Had a great experience. Easy to work with. Joanne switalski was great to work with it. Will be back for many years

Just purchased a new vehicle yesterday and picked it up this morning. Joe and Sheryl were most helpful though out the process! The car was ready this morning and I received great instructions from Joe. Hopefully, the outstanding service continues.

I had an excellent experience buying a new Ford vehicle from dealership. Brian Kirst was the Salesman and Leasing Consultant I talked to about buying a new vehicle. He was great to talk to and answered questions about the new vehicle I was interested in. He was very patient with me and wasn't being pushy. This deal was made based on how easy it can in a short and fast time so I can be happy with the deal. The financial manager was also very helpful with the contract to make the whole process fast and painless. I will definitely see them in the future when I need to buy a new vehicle again.

Ken Blaszak was professional and even pick me up at my house to get my new Ford Escape !
That's what I call service !!

Everyone at the dealership was professional, helpful and knowledgeable. This was the best car buying experience I have ever had!

The worst experience ever had and I have been a delacy costumer for years. Sales man was horrible and so was the finances mgr. Very Professional and it's taking for ever to get my refund. Very very very Disappointed, DeLacey just lost a customer.

Fabulous, stress free & seamless buying experience from start to finish . Our salesman, Ken , was knowledgeable, friendly , easy to talk to. Used mustang in impeccable condition- very clean at the test drive . They acknowledged needed repairs-covered & done before signing/picking up. That was a breeze too .. quick paperwork (appreciated during these times ) I am going to recommend my kids go to DeLacy when they re ready to upgrade/buy! Thanks again, we love the car!

Everything went so perfect I can't believe it! I love the car and there was no "hassle", whole deal done in less than 2 hours which included a test drive. I knew what I wanted and they had the exact SUV and I love it! Our dog was in his final week of cancer and I was in no mood to pick the car up so our salesman drove it to our home. I was a mess that day and he understood that. When we purchased the Edge we knew our dog was sick but I didn't know he had cancer at that point. Took away my happiness for sure because of the bad timing but this had nothing to do with Delacy. I would recommend this dealership.

great dealership! answered all my questions and demonstrated excellent post sale instruction on how to use options of vehicle

My parents and I have bought vehicles from DeLacy Ford in the past. I'm happy to have them as my dealer again. Gary W. was great to work with.

Very good service technicians and service department.

I recently purchased a used automobile from Delacy Ford. The service I received was good. The exact car I was looking for was difficult to find. Delacy had the closest to what I was looking for. The price I paid was good. If someone I knew was looking for a car, I would recommend that someone at least stop by and see what they have. You just might find exactly what you are looking for.

Delacy has always solved any issues I have had and the service has been very satisfied.

Ok ...replace radio 3 - 7 days $900 Dollars. Day 8 o on back order. The worst service dept ever!!

We did some shopping around before landing back at Delacy . We ve been customers for many years . But decided to see if we could get a better price. We could not get a better price . We also have an excellent salesman Ken who always looks out for us . We were told from another Dealership that the price we were quoted was the lowest we could get . We had no trade and was turning in our lease. We are also part of the Ford family and we get Ford Family pricing. But Delacy saved me about $40 a month for the exact same vehicle. We are Delacy customers for life .

Delacy Ford is a great place to take your vehicle For service

Joe M. was amazing, helped me find the car I was looking for!

Provisional review: I went in on a scheduled appointment to look at several vehicles that were listed for sale. I was met by a sales rep that had no interest in my needs - he seemed dismissive and rather annoyed that I came out on a rainy day to disturb him.

A few hours later, I received a call from their customer service rep to ask why I hadn't come by for my appointment. When I explained to her what my experience was like, she was very apologetic and accommodating and offered to make things right.

I'm willing to give them one more chance... So this review is subject my next visit. Stay tuned.

I cannot say enough good things about Sean Cutler JR(With emphasis on the junior as he s the younger of the father/son duo). His level of attentiveness is unmatched and his willingness to help is far beyond what I m accustomed to from sales people. Sean maintained a good line of communication throughout the entire deal, going above and beyond to help me find the EXACT car I was looking for!

I have leased multiple vehicles from DeLacy over the years. The relationship with the sales and service staff is what distinguishes DeLacy in a positive way. They get me the Escape I want at a fair price and then service it efficiently it as needed. Dealing with DeLacy is frictionless and I would highly recommend it to anyone who wishes to be treated personally, respectfully and efficiently by their car dealer.

Took my car in for recall and when I got it back all my spare change was gone . Not really worried about the money, just the point. Too bad for them, my husband and I are both looking for new trucks. We'll be going to West Herr.

The service technician was very friendly on the phone and made sure everything was noted down correctly. Before starting work, he explained what was being done. I know a far amount about cars and was glad when he told me what was wrong and what they were doing to fix it. It was the proper repair. Not trying to sell me on additional parts, etc. Very happy.

DeLacy's Ralph Johnson is a great salesman. He's knowledgeable, friendly, helpful and easy to work with. I left that day with the car of my choice at the price I wanted. The rest of the staff was courteous and helpful as I worked my way through the paperwork and finalization. Thank you Ralph and DeLacy!

Update your phone number ! Your Google listing is wrong

Recently bought a used F150 for a good price and the sale process was smooth. There was a minor problem with a door latch shortly after the purchase and the service department had it taken care of within 1/2 hour. Drove 1-1/2 hours from home for this dealer over the local competition, would do so again.

Great place and people! Highly recommend you give them a try!!!

Employees very polite and professional. Clean establishment and they kept to the time frame that they said.

Delay ford was great to deal with very nice people thank you

this is my 6 or 7th time dealing with a car dealer. this has been the most positive experience. honest, hard working, and car about what you can afford..they don't push something on you. todd slade is a fantastic guy!

The best dealer very caring and take pride in the service and experience you ha r We love our new Lincoln looks drives and handles beautifully Best place to get a fantastic experience thank you JoanneS and DeLacy Ford For your next purchase come to Delacy ford

Great service and handled all the background details quickly and efficiently During our new vehicle purchase. Definitely recommend their service.

First experience buying a car with this dealership. It took a minute to get the right deal, but they worked at it to get me in a new car. Would buy from again.

He done a good job for inspection on my car..I appreciated it .
Thank you,Molly

Purchased a vehicle for the first time on my own. Jeremy Stradtman was AMAZING!!!! Very straight forward, very knowledgeable and eased my mind with all the anxiety I had from it being a totally new experience for me. I went in at 10:30am and walked out with a new SUV at 1:30pm. He even got insurance for it set up immediately at an AMAZING price. I can't thank Jeremy enough for providing me and my daughter a safe and reliable vehicle. Thank you also to Mark for help getting me approved for a loan. Thank you to Pat in service for helping me with my lock code on my door. Thank you Delacy for providing the amazing staff!! 10/10 would recommend

Went In to test drive a Ford Mustang, the car was not maintained at all, sales person told me they jumped the cars before bringing it for test drive. There was no maintenance records on the vehicle and driver side air bag seemed to be missing, found some panels in the trunk. Auto check report is not at all useful. Salesman/dealership doesn t seem to care about maintaining the car properly and provide good customer service.

Leased a car and got a great deal. My sales person is Jake Grey and he helped to get me the best deal possible. Good people and great service. Thanks Delacy Ford. We will be doing more business with you in the future.

Really good overall experience. It was fast and extremely easy. The dealer was able to fulfill all my maintenance requests before I picked it up, I thought I got a very fair deal, and they went out of their way to make sure they answered all my questions.

Great Staff and service
Very happy with my new F-150.
Have been buying cars from Delacy Ford for the last 10 years, never disappointed.

Terrible Delacy runs a warranty SCAM...I bought the F-350 2016 used truck with 14,000 I have 39000 miles the muffler system is loud and needs to replaced.. Depending on who u talk to at the dealership, it is either covered or not..I bought the premium 120,000 mile warranty! .I haven't even had the truck a year...here' s the scam...they charge u to look at it ..the next time a cop gives u a ticket for a loud muffler ...tell the judge the cop doesn't have the credentials because he's not a service technician..see how far that gets you.

I have noisy Universal's. ...again they want to charge to look at it

I told Delacy only perform work under warranty ....they said they can't because they first have to diagnose the problem and charge me...

I told them I want my money back for the warranty. What good is the warranty if they are now nickel and diming for everything...

To charge for diagnostics under the disguise of warranty... that should be the cost if doing business...customer service...the cost was built into the warranty when I bought the truck...that's how it's supposed to work....FRAUD....

I recently updated my lease with Ford and Matt Althoff did an excellent job and made the transition seamless!

Everyone in the service dept I dealt with was professional an easy to deal with from making the Appt to dropping off and picking up my car. Prices for routine maintenance are comparable to other businesses.

It appears as though Pete Kremer and Dustin Z are related to Chad Smith or they just enjoy over paying for a vehicle

Very happy with my experience at DeLacy Ford. I turned in my GM lease early and was able to lease a Ford Explorer for close to payment I wanted. Everyone was very friendly and Brian Kirst my salesmen was not pushy and was very easy to work with. Highly recommend DeLacy ford for your car buying needs.

First time leasing and I was very happy with the information and help I received from sales to finance. I've purchased cars before and this by far was the best experience ever. Love my new Ford Escape. Great selection and pricing. Thank you!

Great experience. Painless process go see Kevin he will take care of you

Delacy Ford is the best!!! I was in need of a new vehicle immediately (my old car's transmission died on 2/1/2020). I called Delacy Ford on 2/5/2020, spoke with Melissa (who was very understanding of my situation). She got the process started (around 12pm) by sending me via email a credit application. I received a call from Jennifer around 5pm to update me on what was going on. She sent a salesman to my house to pick me up (Brooks) around 7pm. I met my salesperson, Clyde, when I arrived at their dealership. Matt from the finance department went over all of the paperwork with me. By 9:30pm, I was driving off of their lot in my new car! They made a very scary & unpleasant situation unbelievably easy. I can't thank all of the above mentioned staff enough for going above & beyond to help me out! Plus, thank you to all of the behind the scenes staff at Delacy Ford for getting my new Fusion ready to go. I would recommend this dealership to anyone who is looking to be treated fairly & looking for a great Ford vehicle.

I went in for a used dually,, trading my Chevy in... it was all nice nice until i left,, they said they would let me know,,, that was two weeks ago!! Apparently i don't rate a courtesy call if things don't work out,, my babk was nicer than them,, they at least called me to inform me i have no equity in my truck,,, rude rude rude and unprofessional,, thanks allot Mr ken, at delacy ford,,, should be lousy ford lol

Ralph Was excellent in answering all my questions, He explained things, went above and beyond to make sure the car buying experiences i had was great. I sensed in the man honesty and integrity and willing to help where ever he could.

Todd worked with us and went beyond what other dealers around the area would do to get our business. I would recommend DeLay Ford to everyone that looks at our.beautiful new truck.

My husband and I both bought our cars at Delacy. The sales experience was amazing. Service, not so much. We bought an extended warranty FROM Delacy and the first time we had an issue got a run around, telling us there was no record of the warranty (mind you we signed the papers during the financing process) After it was located, the repair process was dragged out unnecessarily, with constant missed timeframes with little to no follow up or communication on the service department s end. I know places can have a bad day. With that in mind, I tried to be open minded when having his truck towed there again (likely a transmission issue) Called 1030am 2/19, and spoke with a female in service. Explained the situation to her, and she said we could have it towed there and while she was looking at the schedule stated Oh we have several openings later today and should have plenty of time to take a look at it . We had it towed around 1230 the same day. My husband called after he got the tow and was told they should be able to take a look at it today, at the very latest first thing today. He also expressed a need for a loaner as we are down to one car and work opposite schedules. He was told they would follow up today about a loaner today. As of 5:15 pm today 2/20 neither he nor I heard a word from Delacy. We called to follow up and was told the car hadn t been looked at today and the gentleman who I spoke with said he d follow up when he came in at 10 to see if he could get it in. Tomorrow at 10 will be approximately 48 hours the truck has been sitting at Delacy untouched, and had we not called, who knows how much longer it would sit. I m livid, as the blatant Ill-set expectations, lack of urgency and non existent communication is not acceptable, and the only reason we now go there is our extended warranty. I will also now reconsider any future business.

DeLacy has been great to deal with. We purchased a car from them a few years ago and 2 more in the past few months. Prices and service were great and our sales guy Nate made everything easy. Thanks again!

Awesome experience! Ken was able to get me in the truck I wanted with the price range I needed! Thanks again!

I received great service as usual. Shuttle service makes it easy to get service done during the work week and Ray Ray is the best! No up-selling, great service and timely repairs!

Nate Justin did an extraordinary job assisting me with my first truck purchase. If you need a no pressure sales associate to get you the right vehicle, Nate is your person!

Todd is a very good sales person. This was the easiest car purchase I ever made. However I am not the buyer, my husband is. We both are in agreement as to how Todd handled our transaction.

I dealt with Scott Delacy couldn't be any happier Ford's revamped inventory is amazing. I bought a 2013 Explorer and a 2012 Focus for the wife we love em. 5 Stars for Delacy.

Went there to get electrical issues fixed covered under my warranty but still have to pay $100 and after that they were still trying to sell me stuff that I didn't need.

Our salesman, Jeremy R. Stradtman was a joy to work with. He asked and listened to what we were looking for in a vehicle. He had suggestions and never once pushed any particular vehicle into our conversation. He is a proud DeLacy Ford salesman, professional, polite, energetic and personable. He offered us beverages. He referred what was in inventory, described the vehicle, color and miles. In the end, we purchased a brand new 2019 Ford escape which I am totally enjoying driving. The seats are comfortable, I feel safe and the price was within our budget. If you are looking for a vehicle, I highly recommend DeLacy Ford.

If I could rate DeLacy less than a star, I would. In my search for a new car, I went to many dealers in WNY and found a car that I liked here. After the night of the sale, before signing papers, they seemed to work with me on the price. Unfortunately, when I went to pick it up they were quoting an entirely different price. Then, after deciding to go for it anyways, the car need service and some touch up paint. I bought the car in September... it is now December and I am still waiting on the touch up paint after MANY MANY MANY phone calls, most of which were not returned. The service department, particularly the woman answering phones, is atrocious and they want absolutely nothing to do with you after you make the commitment of a car. If you are thinking of buying here, DON'T. Go somewhere else where service is better and they care about the people they are selling to.

I ordered/paid for a new alternator, and they gave me a remanufactured one.

Their website says parts are open till 7 on Saturday. They actually close at 5. Drove 45 mins to find that out. Google directory has the correct time but their website does not. Tried giving them a shot. Will just go back to ordering online.

It's very obvious that customer service is a priority at Delacy Ford!!!

When the lease on my Ford Edge was coming to an end, I starting looking at my options. I went back to DeLacy & saw Kevin Dargan - our sales representative who took care of us 3 years ago. Kevin listened to what was important to me. He searched for the vehicle that met my needs & went above & beyond until he found it. I could go to any car dealer but I m not sure I d get this kind of premium service.

No one answers phones in servicd dept i had to go in to get appointment __weds serviced or replaced again air compressor( just had replaced it in november 2019 at my cost 1200)air conditioner going home shot out warm air again so _ went back said relook at it made appointment next monday 12noon__ (with manager i believe)dropped car off _ no one called ( they close at 5__ and i needed truck back) of course no one answers phone__ went in at 430 tech like i dont know the mechanic left for day and never said anything bout truck!!! Couldnt give me loaner and i needed truck__ was still together( i dont belive they even looked at it __ now i remade appointment for weds__10am took truck they called 3pm said it was compressor be another 600 bucks __ i had coupon _ took it 480finally got it 5pm__

Bought my 3rd vehicle from DeLacy this past month. It's price and service that matter to me and they are top notch for both. Matt in sales did a great job again - and I priced out deals with their local competitors West Herr and Dave Smith. Delacy had the best deal price wise after some back and forth shopping around as one would expect , and they have fast top notch service with a 2yrs free maintenance promo right now. I'm happy.

Great Friendly Experience! Joe M. in sales was super professional and did a great job getting me into a new Explorer! Appreciate all his help!