frank vicario

Review of DeLacy Ford

Tried the service department twice, never again. f...

Tried the service department twice, never again. first time was 4 1/2 yrs ago when I purchased the F150. Made an appointment for my first oil change, they claimed I didn't have an appointment and made me wait over two hours. This time even worse. Had my truck towed there by roadside assistance Saturday at 1pm. Called them told them the problem, they said they'd let me know what was going on. I waited till Monday dinnertime and called them. They said they haven't looked at it and they'd call me. I waited two more days until Wednesday and called again at dinnertime. Same deal, never looked at it. Spoke to Jeremy. He told me to call West Herr or anywhere else and they'll tell me 6 weeks to get an appointment. Really! I called roadside assistance to have it towed elsewhere and they told me I'd have to pay to have it towed somewhere else. I ended up calling a towtruck and it cost me $125. The next day my truck was fixed along with a bill for $574 for a new starter. What a deal! I'd never buy a vehicle at Delacy again and would definitely never use their service dept. Tom initially took care of me, very smug on the phone, and then Jeremy. no better. I put one star because I wasn't allowed no stars. Thank you, Frank Vicario