DCH Auto Group / Torrance Toyota Review

We had a great experience when we purchase our vehicle. Great staff and service. If you are looking to buy a car, ask for Emile Jutras. He is hands down a great guy.

Best customer service I've ever had. Robert made it really easy.

I went there but I was hesitant because of my credit. I was able to go to Joseph Tejada who helped me out. He made me feel comfortable and helped me to walk out with a brand new car! The process was super simple and he walked me through the whole process. If you are thinking of getting a car, go to Joseph Tejada! He really took his time and did a great job!

I didn t know what to expect going into buy a car, but I do know I was very happy with the end result! As soon as my family and I set foot on the lot, Seth Arakaki greeted us. He was very helpful and not at all pushy. He was patient and worked with us throughout the entire process and was committed to making sure we were happy. Grateful for such a good experience.

Had such a good experience at DCH Toyota of Torrance. From the moment my wife and I walked in to the moment we drove off, everyone was very friendly. We came in to test drive a Highlander and were approached by Seth. He wasn't pushy, very professional and knowledgeable about the Highlanders. We are in love with the Highlander we got. Thank you guys at DCH! Next time, make sure to ask for Seth!

Came in and was helped by Hudson who was even nicer than he was over the phone. Everything was as he stated over the phone although we were there for awhile Hudson made sure we were always aware of what was going on. Thank you Mr. Lee

This is my second Toyota Tacoma that l have purchased from this dealership. Today Prince helped me and found me the car l wanted and helped me upgrade the seats to the leather option. Prince was very friendly and innovative to get me into the truck that l was looking for. This truck replaces my 2001 Toyota Tacoma with 117K miles.

We are so happy me and my wife with DCH toyota of Torrance. .we recomended they aproved us really fast...

Hi ! I went to look at the Toyota Sequoia the other day ! I dealt with Aaron ! He was very polite and accommodating!
He got me a great deal on the highlander! Thanks a lot! I appreciate it!

DCH Toyota of torrance best dealer in socal area the costumer service department the best Numan Mejia one of the best salesman i ever met ao happy with my new toyota

I have been going to this dealership for years. I am always satisfied with the service. My adviser is Bryan Yoshida. Bryan always lets me know what is priority in servicing my car and what can wait (my car is 14 years old). I trust Bryan and DCH Toyota of Torrance to keep my car well maintained and in good running order.

I don't know why people write bad reviews about this dealership. People just hate when they can't get it their way. Price is really great in their new and used cars. I ended with a used Honda with the help of Phillip. Everything was disclosed. Nothing hidden. His managers interact with the customers as well. Toufik and NIle were great. Everything was explained. NO BS. Will definitely be back for another car. Good job guys.

Wows were do I begin! I purchased a car for my daughter from DCH Toyota Torrance on her 25th birthday. I worked with a really great broker who prevented me from having to physically go to the dealership. Carla Stigger, one of the Sales Directors, delivered the car to our home. Carla went over and beyond and was extremely professional throughout the entire process. She was knowledgeable, quick and courteous. Despite that she had to drive to my home in Baldwin Hills from Torrance, then back to Torrance because of an error on the sales agreement, then back to Baldwin Hills on Saturday, Labor Day weekend with the corrected agreement; and did I mention it was 98 degrees that day. She arrived back after 8pm and she never made me feel rushed or as if I was keeping her after hours. I would say Carla SAVED the reputation of DCH Toyota. As long as Carla Stigger continues to work at this dealership, I would refer my friends and co-workers to purchase a car here and too make sure they request Carla as their sales director. Thank You Carla once again!!!

I came to check out the Highlander and Rav4 and Seth was helpful showing me the different models. He helped explain the differences because I'm comparing them with a few other SUVs. If I decide on the Rav4 I'll be back to see him for sure.

I came in to look at the Tundra and Tacoma trucks. Seth was kind enough to show me some they had. I wanted to see which was a better fit for me. I still haven't made a decision but with Seth's help I now have an idea, i just need to talk to my husband.

Oswar Tesoreo was very helpful and kind when meeting with him to purchase a car. He made it so easy to make a decision and he was very helpful and polite when asking questions. I will be letting people know about him.

We passed by on a busy day even with the covid situation. Phillip was the available salesman. Happy he was the one who helped us. Not pushy at all. Will definitely come back for service and for my next car.

I had a pleasant experience here . Irene was really helpful, overall I was pleased with the service she offered here at DCH Torrance Toyota , I would totally recommend coming here.

For great service ask for mr. Kareem. I love my new GT86!

I used to enjoy shopping thier for my car, and recently they hired inexperienced sales people, who I don't appreciate thier deception toward long time client. I hope the management team will correct the issue.

Experience was fun. Manny was such a great and easy guy to deal with. I love my nee car and i love dch toyota of torrance. Good job guys and i will be back for service.

Shady!! Had a deal completed with Akil, internet manager, went to the dealer to purchase the car and other manager tacked on OPTIONS that "dealer has to install" After giving all of my info and running the credit, I wasted 2 hours. Went to other dealer and bought the car immediately. Do not give business to shady people.

I had a great experience looking for the perfect car. I ended up bringing home a 2019 Rav4 and I'm in love. I appreciate Seth's help and his knowledge on everything. Thank you so much for helping me out! Most of all thank you for not being pushy!

Very expensive prices for Toyota. I think they are great prices if you have no idea what your buying, but other then that - they are expensive and the markup they put is higher almost all dealers.

Manolito David is your man at this dealership. I actually had fun buying a car. He tried everything to get me within budget and I am very grateful. I love the experience. Thank you Manny and DCH Toyota Torrance.

I'm so happy and thankful for my experience I had while purchasing my Tacoma.Thank you Teresa for being so kind and quick to contact me every time I had a question. Thankful that I was able to work with Mo. He was quick to great me when I arrived since it was a 2 hours to get there and let me tell you that it was well worth it. I appreciate how Mo was so helpful, friendly, and took the time to help me out. Mo is amazing and really puts himself in your shoes to get you the best deal. Thank you Mo for being awesome! I wanted to thank also thank Alex the finance manger who assisted me. He was very friendly and extremely helpful. Thank you Alex for all your help. I really appreciate how helpful you were during my purchase.My experience I have to say was amazing and I left extremely happy with my Tacoma. My 2 hour drive was well worth it. Thank you DCH Toyota of Torrance and everyone who helped me. You deserve to be acknowledged for your excellent service.

Jon Lee and Aaron Castro were great to work with they are both very friendly and helpful.

The best,
Jose Hernandez in service department,
A true professional and a gentleman who makes the experience a delight, well done jose.

Let me start by saying that this dealership is great. It's beautiful on the outside and the inside is just as nice, from the people to the cleanliness. Plus they have free coffee and popcorn! I'm interested in a Prius but I'm not sure which model and if I want it new or used. However, the other day I came in and was helped by Seth who helped me out significantly! He answered all my questions and showed me various Prius they had. Despite my number of questions he was extremely patient. I had mentioned that I was not quite ready financially but I would be in the near future. He simply told me when I was ready, he would be happy to help. Definitely coming back!

Ryan was an excellent sales man ..
that's why we gave him both sales...thank you again

Bad customer service. I called to inquire a vehicle, and they said they would call me back; and they never did!

I waited long time for my car but Seth found me the rav4 i wanted. Hybrid was worth the wait. We liked working with Seth.

The sales manager Sean Gibbs provided exceptional customer service. I highly recommend you ask for him personally. He is truly a great person. Definitely a five star employee!

This second review has no reflection on Sean Gibbs who went above and beyond with his customer service. I rated you guys five stars because I had a truly exceptional sales manager assisting me, however, I am terribly sad to report that after having my used Toyota Camry for one year and three months, I am in the unfortunate position of having to purchase a new engine for the vehicle I purchased at your establishment. I feel awful, as I was told that you guys only sell quality used vehicles, and you would never risk your reputation by selling substandard cars. I suppose when you purchase a vehicle as is, that is the chance you take. I can only express to all of you potential (used cars) Toyota customers, please have a mechanic check out the vehicle before purchasing. I did not do that and it has cost me severely. I will not rescind my initial five stars, but I would like everyone to keep in mind....BUYER BEWARE is real. :-(

Bought my daughter's corolla from Phillip. Very helpful guy and answered all of our questions. It was such a fun and easy car buying experience. Make sure you look for Phillip when you go to DCH Toyota.

I was provided with excellent service from jermi. My first time buying a car, and not only did I get the car of my choice but I also was able to afford one off the lot! Brand I would highly advise anyone fist time buyer or not to come here. Definitely recommend and Jeremi and the rest of the staff definitely lives up to the name DCH Delivering customer happiness

Would not tell me the dealer markup on a vehicle before making the trek to the dealership. In a time when cross shopping cars via the internet and telephone is the norm, this was a huge disappointment.

Got a good deal on an unused 2012 vehicle here. Aaron was was, of course, acting in the best interest of the dealership but he did not make it obvious. He came across as patient and worked with us to not only make a sale but also to make sure we left happy. I would come back again; thank you Aaron.

great pricing and sales experience, my wife loves her Highlander! Thanks to Akil and the rest of the staff at DCH.

Cool dealership. Nice people and great facility. Phillip was our sales guy. He greeted us with a smile and was really patient with us. Took us a while to choose a vehicle but ended up with a Corolla SE that we love. Smooth process and very professional. When you need a car, make sure to look for Phillip.

I was a little skeptic about getting approved for two vehicles. Phillip helped me out. He did not just make it happen. He even gave us great deals on both. I am glad we went to DCH Toyota Torrance. It was well worth the drive. Thank you Phillip and DCH Toyota.

Stay tuned.
I will post my review soon about these people. this review will expose these people lie and un professional business. I will upload my car pictures with visible problem and missing parts.

I have recently got a Toyota Highlander 2020 LE for a great price. Great team work by Keith white and Michael Nyugen. East or west Keith is the best!!. I thank you for everything you did. It was a pleasant experience. I wish you all the very best. I highly recommend this place

My first brand new car and I gotta from here. I Love the staff, nice, friendly, and helpful!

I recently bought a 2020 toyota camry with Edgar Arias at dch toyota of torrance and i will like to say i had an incredible experience because Edgar made sure to answer all my questions and explain everything detailed i willl love to tell all my family and friends if they need a car to go and ask for Edgar Arias

Was looking for a Toyota Prius 2015 with no more thank 70k miles and 13k price tag,and so they happen to have one with 60k miles and were asking 12995 plus tax,my sales guy Mike was very helpful I was able to get the car on the spot,the only reason they get 4 stars was because I had to come back with my sister to co sign since I had other loan, I know is not really their fault and a very big thanks to Valentine Finance guy who was very helpful and was in constant communication, at the end we did another contract that had better terms than before,the other reason they get 4 stars is because every single car the sell they put this numbers that are like anti theft device and u kinda have no choice but to buy them,but any ways they have to make money and were just a few hundred dollars more,at the end I was happy with the terms price and service and I love my Toyota Prius

DO NOT GET THEIR CREDIT CARD. THEY LIE

They ran my credit and said I qualified for their 0% interest for 6months CC. That I should take advantage of that so I could put the extra $500 down and that would help lower my payments. So I agreed, why would I think they would lie about the interest rate. I got my card in the mail and noticed it was not 0% so I called the delearship and have been given the run around. One of the sales managers named Jose said well just pay it and close the card...well if that didnt hurt your credit score I would!! Also if I had the extra $500 I would but I dont. He said he will have Sean call me (another sales manager) because he was there at the time of the sale. Well it's been about a week and he hasnt called me either.
THIS DEAL WAS COMPLETELY SHADY DONT TRUST THEIR WORD FOR ANYTHING.

Also when we asked to speak to their boss he wanted to transfer us to Nile another sales manager. Really? That's not the GM for the dealership, more lies. So upset. Now I am stuck giving my money to dealership that is undeserving.

Overall pleased . Thank you DCH Toyota of Torrance.

I would not recommend that anyone come to this Toyota dealership for service, or any Toyota dealership based on my years of experience with them. Should have learned sooner.

I leased a brand new vehicle here. When I leased the vehicle, I specifically asked to purchase a tire protection plan. As a result, I was under the impression when the quote was given that it included the price of the protection plan. I made sure to restate several times that I had no qualms about paying for the extra protection plan. The very next day after I had driven the car off of the lot, the tire pressure light came on.

Came to DCH Toyota Service with an appointment. At the appointment, service informed me that I did not have the tire protection plan and would have to pay for the tire patch out of pocket, even though I had just leased the brand new vehicle.

I've since had to make service appointments for all four of the tires on my newly leased vehicle. No, I do not drive through or live by any construction areas. Each time I have service appointments, I ask about the estimated duration of service. Each time, the estimated time has been underestimated by 45 minutes to an hour, which caused me to lose wages due to the inaccuracy of the estimation, when I could have easily made arrangements to avoid this otherwise. Each time, the tire pressure light comes back on in less than 24 hours after leaving the service. I have expressed this to the dealership each time, and it continues to be an issue.

Went again to the dealership with an appointment to replace a tire that continued to leak after the dealership had allegedly patched it. Upon arrival, they inform me that the tire is not in stock, even though I drive a 2019 Corolla and this is a Toyota dealership. You think that if you potentially or quite obviously need to replace a tire, that they'd forewarn you of a lack of inventory for that tire, which seems simple enough to verify. They told me I had to return the following day when the tire was delivered. They then put a spare on my car, which took over an hour. I could have put the spare on myself in half that time.

Service told me that they would text me when the tire arrived at the location. They did not text me. I had to call them.

This time around, I waited at the dealership for an hour and a half, until 15 minutes before the service department was about to close. I had specifically stated to the service associate upon arrival that I had work at a specific time and requested shuttle service if the service on my vehicle was to exceed one hour. The service associate reassured me that changing the tire should take under an hour.

I later noticed that the service on my car had been completed and that my car was sitting in the service lot, but no one had informed me that it was ready. Had I not prompted the service associate, I would have continued waiting. Again, this caused me to lose wages, which most likely would have been avoided had the service associate informed me a mere 5-10 minutes earlier that the service had already been completed.

It's not hard to make commission off of extra packages that clients request when they sign a lease, not hard to set realistic time expectations with a reasonable margin of error, and not hard to walk twenty feet to inform someone their service is finished when they have explained to you that they're on a time table, or to allow the client to utilize the shuttle if you can't meet time expectations you set. The service associate assisting me in question seemed to be having a personal conversation with another associate at her desk, instead of making them wait further.

This service department would do well to teach their associates how to execute their job properly. Lastly, when my transaction was rung out, the associate kept telling the register clerk "not to close it out." This made me feel uncomfortable about the transaction. All the while, associates working at the service desk were sharing audibly loud complaints about their job and the clients, and they were sitting on the counter.

Offered to buy my brand new Toyota prime for 8000 less than sticker price. Shameless group any DCH as such.

MR RAY MURILLO NOT ATTENDING MY SERVICE,IM STILL WAITING SOME ANSWER,REGARDING TO BUY A USED CAR WITH MONEY POST DATED,PASSING 3 DAYS AND STILL WAITING..

If you re shopping for a car look no more go to DCH Toyota but make sure you ask for Numan he won t just hook you up he will provide world class service that s not to common these days. Thanks DCH Toyota we are loving our new Camry and could not be more pleased with the experience we had.

I recently sold my 2018 BMW through the KBB buying program at Toyota of Torrance. We worked with Melissa who was an absolute dream to work with. She was so knowledgeable, and super sweet. She was able to get us everything we wanted and needed and didn't waste anytime. I would highly recommend family and friends to sell their vehicles and if they are looking to purchasing new! They really do go above and beyond to make you feel right at home. Thank you Melissa, you are amazing and so talented!!

Went in to purchase a specific pre-owned vehicle. Found the vehicle quickly, drove it, agreed to a price (without the dealer added options). I had to return the next day to purchase (didn't have my check book). Called ahead of time, car was washed, ready, and gassed up. Through finance in now time and on my way. Fantastic dealership, fantastic deal.

I recently purchased a new RAV4 2020.Eddy Flores was very helpful,
he answered all my question about the update of this new car compared to the car i had before.I recommend Eddy.I'm very happy with my RAV4.
Thank you very much!!!!

The best in the LA area . DCH Toyota of Torrance is a cool dealer. All the staff look very professional and friendly as well. A guy Aaron got me a low price . They have good coffee here as well. Thanks Aaron.
You have a good heart.

Worst place to shop car. Mostly cars history are bad. Mean accidental history. They need to hire nice people so they can sell car.

DCH Toyota of Torrance is not the closest dealership to me but I just had to go there for the deal that Phillip gave me. Everything was done thru email and the phone and everything was seamless. Phillip explained payments and the narrowed down my search with the specs i want on a car. Turns out the camry SE was the perfect car for me. I never thought buying a car could be easy. Hope I dont get addicted since it was so easy. I guess with Phillip and DCH Toyota of Torrance, the deal was just easy. I highly recommend Phillip and DCh Toyota of Torrance for your transportation needs.

Aaron is a wonderful salesman! He really helped us out because we were upside down In our trade in ! Thanks Aaron !

We listed our vehicle on Autotrader a month ago and said that we would shop for a new car whenever we sold our old car. Well, we got a call on Saturday night and the old car was gone an hour later. Since we needed to replace the old car by Monday morning, I spent 11 hours going from dealership to dealership on Sunday trying to find the best car at the best price. Most of the car dealerships were basically the same (salesmen doing what they do) but DCH Toyota stood out as really dishonest and I feel like I need to share that experience here.

First, if you are considering a vehicle from DCH Toyota, you need to know that all cars at DCH Toyota come pre-installed with a $1,000 Lojack-type system (which is non-negotiable). So, if you are looking for a good price on a vehicle, know that anything you get from DCH Toyota is going to come with an additional cost for a high profit margin alarm system (which, at some point in the future, you have to pay a service fee to use). If you are looking for the best price, look elsewhere. If you really want that type of alarm system, buy the car from another dealership and take it to Best Buy where you can get a similar system installed for hundreds cheaper.

I went to DCH Toyota because they provided a competitive Truecar price. When I got there we took the car for a test drive and started talking numbers. After adding the alarm system to the Truecar price they were a few hundred dollars higher than the lowest price I found on an identical vehicle at Carson Toyota. I told them that I was going to drive to Carson to buy the car for $32,263, but if they called me before I got there and agreed to match the price I would buy it from them. 12 minutes later I got a call to come back to DCH Toyota because they were willing sell it to me for that price. Great! I turned around, got back to the dealership, and started to fill out the paperwork. An hour later they told me that they changed their mind and they won t sell the car for $32,263. There is no way around it telling customers that you are going to sell them a car for an exact price on the phone and the changing your mind when they get to your dealership is just dishonest. I guess they thought that if they got me back to the dealership I would just give up and buy it from them. It didn t work.

When I was going from dealership to dealership I used the Truecar pricing from DCH Toyota as the jumping-off point in negotiations. I kept hearing, over and over again, that DCH is notorious for being shady. The salespeople from the other dealerships said that DCH advertises low prices and then, once you get there, won't sell you the car unless you agree to overpriced options. I heard this from at least 5 different dealerships, but I assumed that the other dealerships were lying to get a sale. After all was said and done, I can say that the other dealerships were right. This place is shady.

In case you were wondering, the least expensive dealership for my Sienna was Carson Toyota. I spoke with Dianne and Greg and they beat the lowest price I was able to find from any other dealership and the buying process was pain free. While I don't know if you would have the same luck as I had, and I have no affiliation with Carson Toyota, I would encourage you to shop around and take your best offer to them. See if they will beat it.

Went to purchase my leased car and Alex Cho was amazing! He explained everything so clearly and was patient. He is the guy you want helping you through the process. 2 Thumbs up! Thanks again Alex!

Akil was great, made the sales experience really easy. Love our new Toyota!

Beware! I was a first time buyer not sure of the car buying system and these salesmen stuck it to me. I came in with some strict parameters on cost and the salesmen completely neglected my needs by selling me way more stuff than the car was listed for. They continually told me that multiple accessories were added in to the car at the dealership and that not having/paying for them wasn t an option. I later find this is not the case, and that they have just sold me a bunch of overpriced stuff that they needed to add to approve the car onto their lot when they bought it. All the while the they bring more salesmen over to convince me that they re giving me a great deal and that I should feel lucky . I also told them I would sign when I returned because I needed to drop my rental car off before the closing time. They started scrambling to expedite the paperwork and told me to wait, it would only take a few minutes. They had me wait till I only had five minutes to leave, to sign and say that they were ready for me. I didn t even have time to go through paperwork, the finance guy insisted that I trust him and had me sign. Later I find MORE costs were added at this phase that the salesmen hadn t informed me of. Tons of fees, more accessories. Looking back I should have put my foot down, but these guys will put so much pressure on you and they had realized I have a hard time with confrontation. They bullied me. I also should have done more homework on the trickery that these guys will force on you. It s going to cost me THOUSANDS of dollars over the next few years. With everything I ended up spending, I could have afforded to buy a brand new car instead of a used. I m paying close to 80% MORE than the car was listed for originally. I m not one to right reviews but this felt like such a scam that I needed to let more people know. I m looking into possible legal review. Beware!

Aside from the salesmen smiling in your face while they rob you of your hard earn money, here's my story we financed a used 2016 camry I loved it so much I wanted it. My boyfriend works for a different Toyota, so when he checked it out he noticed the bolts for the hood was tampered with. Salesman told us nothing was wrong with it, showed us history but carmax only shows you what you report so were not gonna know if it has been. Then they didn't honor the internet price and charged us for extra add ons we didnt even want. The guy from the finance department sold us Toyota care when everyone and their moms KNEW my boyfriend can service the car himself. He mentioned it many times. All we wanted was the extra care. Honestly hands down the worst dealership I have been to ! And they offer the same response to those with negative reviews. I'll take my loss but for those shopping around DO NOT COME HERE!

Where I bought my car...got screwed on a lease but the staff in the service department is delightful! At least they smile while they rob you!

I went into DCH for an oil change on my 2008 Tacoma and ended up coming back and buying a new 2018 Tundra about a week later. Carla Stigger helped me out and was super nice, very knowledgeable and was able to answer all my questions. I was very happy to get exactly what I wanted at a fair price. I also was able to get a great trade-in amount for my Tacoma. I would recommend DCH to anyone looking for a Toyota. I loved my Tacoma and now I love my Tundra. Thanks again DCH!!!

I brought my Sienna in for it's 75K service and because the muffler was making odd sounds. Marvin was excellent about keeping me informed about the needs and progress of my car, as I had a 3pm appointment elsewhere. The car was done by 2pm, as requested.
The one big problem that day was the courtesy shuttle service. It took over 1/2 hr to get a ride home. Then, I requested a 1:30 pick-up, called when I hadn't heard anything by 2pm and wasn't picked up until 2:30. We barely made our 3pm appt! They said it was unusually busy for a Monday but I'm not sure I'd bring the car in again when I need to rely on the shuttle.

Beyond grateful for Seth's help and super happy with the new highlander. Thanks guys.

A really bad experience, please never go to this place, the finance people call me at 11:30 pm, and Ihap from finance was very agressive and rude, he never does what he promise, and the sales person Joshua also never promise what does he offer.

The sales man Joshua offers a Rubber mats and 45 days for 1 st payment, guess what I didnt get anyone.

The finance guy Ihap very racist and agressive offers an extended warranty and service for 10 thousand dollars more, and guess what, he give almost the half of the time and miles. This is ridiculous somebody have to stop this guy, Im waiting to call consumer rights.

my friend and i went in to look at camrys and corollas for my friend at dch. We met with John Bunch and he showed us all of our options and we fell in love with the camry. If you are looking for a new car, go see John Bunch!

DCH Toyota gives out the best deals. Phillip Rivera is a very knowledgeable salesman. I was never pushed into a car I dont like. Evrything went so smooth. I recommend DCH toyota torrance and look for Phillip Rivera. He cool.

HORRIBLE!!!! Purchased a 3 year warranty from Valentine and was charged $3,495. My car gave out on me and now they are giving me a hard time regarding filing a claim. Further more they never even sent or gave me an actual contract for my warranty just a sales receipt. I wouldn't recommend buying from this dealer...typical car salesmen just out to get your money.

Excellent service from Richard Perez ! I have followed him from other dealerships because he is a very honest and trustworthy service writer. He makes recommendations of what should be done and the priority of each recommendation .

I am so happy with purchase of the sienna. Phillip answered all my questions and is very knowledgeable. The entire dealership has a very friendly vibe to it. If youre looking to chill and have hassle-free transactions, go to DCH toyota of torrance and look for Phillip Rivera.

The customer service by Thomas was great until the manager came in, He tried to belittle me and I found that insulting. They Deceptively listed prices just to lure in customers. Honesty comes first people.I spent almost 3 hours there for nothing. BE CAREFUL WHEN THEY THROW NUMBERS AT YOU, MANY HIDDEN FEES NOT ADVERTISED ON THE SITE!!.

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8/31/2019
Puchased a 2019 Toyota Highlander today at this dealership. Making a purchase like this is always nerve racking, but I have to tell you it was a very pleasant experience. The salesperson who assisted me was Hudson Lee. I told him what I was looking for and the amount that was in my budget .. that was that. I had lots of questions about options/packages that were available and he knew what I meant, he had my answers and steered me in the right direction.
And bonus, I received a more than fair price for my car as a trade-in too.
Working with the finance manager, Valentine, was pleasant as well. We got through the paper signing process quickly and with no pressure to purchase any extras that I did not want. Both of these gentlemen made my Saturday a perfect day.
I drove in at 9am with a 2009 Lexus RX350 and 3 hours later drove out with my brand new 2019 Highlander.
Thank you Hudson and Valentine for your time and knowledge. Your customer service skills and your professional and friendly demeanor was very much appreciated.
Hudson, you have as great sense of humor, and thanks for answering all of my questions with a smile. I will recommend you, Valentine and this dealership any time. Thank you again.

It was such a good experience I was helped by TERESA COCIO and she was the best helped me and my husband got a good deal with a new car and did not give up on making sure we left happy with a great purchase would 100% recommend when going to ask for TERESA

Happy with the service keith provided me on purchasing my new car. Really knows his stuff.

I recently bought my first car at Toyota of Torrance. I personally have always disliked car dealerships but this one completely changed my mind. I live about two hours away and wanted to get as much done as possible prior to driving down there. Irene Rios was amazing and helped me so much! She made everything as easy and quick as possible and made me feel completely comfortable. Everyone there that helped me was amazing and not your typical "pushy sales person" Irene and Yanni both were amazing and even stayed after hours to make sure I left with the SUV I wanted and not once did I feel rushed. They were both professional, helpful and I couldn't have asked for anyone better to help me with buying my first car. I would highly recommend everyone to go to Toyota of Torrance.

The staff is friendly enough, but I had to wait over 2 and a half hours for an oil change. I wasn't even a walk in, I had an appointment, so they should have already had me scheduled...

My friend helped me to negotiate the XSE 2019 Camry. Took us nearly two weeks to agree with the price (OTD.). Took us more than an hr to get there. However, they didn t honor the quote that was agreed upon. The manager there saying the one that deal with me was off today. He didn t work with the manager. The quote he gave us is invalid because they don t deal through phone, text, or email. Terrible customer service.

Friendly service for the most part and timely, just so expensive for additional work!

Don t go here for a used car. The online price is a blatant lie.

While the online advertised price of a used car looks great, with a savings of over $4000 below the KBB price, after doing some digging and going to the dealership for a test drive, the scam became much more clear.

We were looking for a nice, used Corolla. The online price was $18k, a savings of over $4000 from the listed Kelly Blue Book price. Not only was the KBB price over inflated, and basically the sticker price of when the car was new, that arbitrary savings was quickly whisked away with the addition of $3200 in dealer added accessories. What are these accessories, you might ask. Oh, just $3k of dealer installed gps tracking devices to deter theft, plus some door edge guards!

And no, it can t be removed. And yes, they put it on every used car.

These accessories are not listed in any of the writing online, and will only be presented to you once you start talking numbers. Don t fall for it.

The actual price of this $18,688 used Corolla, after all the add-ons, taxes and fees? Nearly $25,000.

And if you wanted to finance it, you d be out $30k after you finally paid it off.
Do yourself a favor, avoid this dealership when looking for a used car. Find somewhere with straight forward pricing and integrity, who doesn t try to blatantly hide costs and fees.

I honestly don t know how they have ever sold a used car.

Excellent service from Philip Rivera. If you need a car, definitely go to DCH in Torrance and look for Philip, you won't get disappointed.

Joshua was great! Cool person. Make sure to go to him

I brought my car in for service at DCH Toyota. Jose Hernandez was a great service advisor. He is knowledgeable and was very helpful. I was very impressed with this department. I will be sure to bring my car to Jose in the future.

First time I visited excellent fast service, I hope everything goes well with the services that were done to my car.

Toyota has recently lost it's very competitive edge. Looked around the lot and three cars inside the building and the place just has lost it. Went to Chevrolet and their vehicles have been upgraded so vastly. Honda, Mazda, and ford are just passing Toyota. I asked if they do competitive pricing, they said well we have to see, well this is a capitalistic country... They have to see if they can compare themselves, and they refuse.

Jose Hernandez takes care of my vehicles
Great personnel and friendly staff

This company is too big to care for you. They don't sell a car to you, and they come to people like me and you and try to crack their deals on your head. READ carefully before you sign anything. Some people working there just creep on you pretty bad - beware.

I was in the market for a hybrid and I reached out via email to the dealership requesting more information on a Prius. Joseph Tejada gave me a call and set up an appointment to see the vehicle. He was friendly, courteous, and professional. He was honest and did not attempt to pressure or push me into anything. He respected my needs every step of the way. The gentleman in finance was also very helpful and honest. If you want to buy a Toyota and get honest and exceptional service, go to DCH Toyota of Torrance and ask for this salesman. Thank you Joseph!

I had called the dealership regarding a vehicle I had seen online and set an appointment with Carla Stigger. She was very cordial and took the time to answer all of the questions my husband and I had without rushing us. We came in for a used rav4 but left with a brand new Sienna for an awesome deal! If you want to get a vehicle, Carla is definitely your girl! She will go above and beyond to help you!