DCH Auto Group / Torrance Toyota Review

This place is gross. Bait and switch. Poor tactic, waste of my time, waste of theirs. They advertised a used car online that I schedule to see. I test drove the car with Aaron, and tried to buy it. He pretended like he didn't know the price on it, and was selling it for one of his coworkers. He came out with a print out with the price $2,000 more than the advertised price online, and said they raised the price earlier that day. I asked why wouldn't they have mentioned that when they called to confirm my appointment before I got there? No one who is buying a used car would spend $2k more, it's an entirely different price point when you aren't financing and buying new. If you're buying a used car, save yourself the time, and go elsewhere. If you find a "cheap" car here and decide to go anyway, do yourself a favor and screenshot the price they are trying to bait you in with. He called me when I immediately left the dealership and dropped the price. I told him to never contact me again. Would never give these clowns my money.

Tried to work out a deal on-line & the response & communication was terrible, asked over & over for the bottom line price & they kept giving me the run around, would not commit to a price. Felt like a typical car salesman experience.

Aaron Castro got me a great price on my new Toyota rav 4 !! He s was very kind ! I love my car!! Thanks Aaron!!

Come here if you want a great deal! I was helped by Joseph Tejada the Internet Sales Manager and felt very comfortable at the dealership the whole time.

I am really happy with my new Corolla! My experience here was phenomenal. I was helped by Seth and to my surprise he was able to speak a little Japanese. I would definitely come back specifically back to Seth merely because he made me feel welcome. Seth helped me out so much with making the decision on getting which car was right for me. I can say the Corolla is perfect, thanks Seth!

False advertising. Options not true nor exist. Do not respect price.

Walked in to Toyota to look at the 2019 Highlander after work. Mo greeted me and was happy to help (even at the end of the day). He was fantastic !! The best car lease experience to-date. Mo was knowledgeable, friendly and no pressure !! Toufik assisted us as well and again, nothing but a pleasure :) Chris the finance manager closed us out end of the night, friendly and quick ! Thank you DCH Toyota.

Dealer promised me that they will fix my sunroof, since I bought the car without the sunroof working. They told me to come back within a week so I went just for them to tell me that they don t promise anything & that my car was sold as is. The salesman lied to me, he tells me one thing & tells his manager something else. I am very disappointed because they don t even care about their customers. They just want to close the sale. Beware of buying a car from this dealer.

Great place to buy cars. My daughter got a brand new 2020 tacoma for excellent price. Alexis was underful and very helping.

Read my review on Yelp and you'll never use this dealership again

Took the car for oil change and was told that the wait was around 3 hours. So, we went to have it schedule for the following day and was told it will be faster. Still the oil change took more than 3 hours.

Came into DCH toyota by appointment to look at options for us since our lease of 36 mo was coming up. We received a warm welcome from a fellow named Mo. Mo is friendly and is very knowledgeable of the inventory of options based upon criteria we were looking for. He was able to get us into our new vehicle with care and a spirit of guest service! Thanks again and your shoe game is on point!

Place is very clean and post covid are doing well with social distancing and protective wear and shields. I recommend this dealership for your next vehicle purchase, and of course, ask for Mo!

Thanks to my excellent sales manager Akil Karim and the whole team and DCH for a painless experience during the purchase of my Prius. I would definitely recommend them to all my friends and family.

Bought a new corolla here! It was very easy ! I dealt with a gentleman by the name of Aaron ! We got the agreed upon price and then completed our purchase! Thanks DCH Torrance Toyota ! Thanks Aaron!

Very poor experience purchasing a used car from DCH Toyota of Torrance. After shaking on the agreement to purchase a 2018 VW Tiguan, the car was taken to be cleaned out and vacuumed while we worked with the finance dept and signed the paperwork. After getting the keys and driving off we realized that the passenger floormat was not returned to the vehicle after being vacuumed out. We called DCH Toyota, and were promised a replacement and would get a call back the following day; we never got a call. We called 4 more times over the next 3 weeks and were told "all sales on used cars are final", and now we're stuck without a floormat that was there when we agreed upon a price!

Overall I would definitely not recommend buying anything used from DCH Toyota, they hide behind "all sales on used cars are final" despite things changing after a price was agreed upon and while paperwork was being signed.

Went to buy a used car for $15,788 then they tried to tack on $3,100 in additions which weren't listed on cars.com.

Eddie Flores was an excellent sales rep. From the greeting, test drive and purchasing was seamless. Good dealership.

Brought in my used corolla with 140k miles and was looking to get a new 2020 Rav4 LE. The salesperson that helped was Leo he was very understating patient and was showing me the features in the vehicle to understand what came in the vehicle. He explained all the numbers thoroughly and helped me get to where I wanted to be. If you re looking for a vehicle come see Leo.

Came in to have my routine maintenance on my car and couldn't be happier! The level of service here is outstanding from the moment I was greeted when I pulled up to the minute I drove off. When I first bought my car I never imagined myself taking my it to the dealer for every maintenance or major repair but that is exactly what has happened. Sean Evans and his team are the best of the best. I have never once doubted or questioned their recommendations. I have always felt that they have been 100% honest with me and I trust them completely. I recommend DCH Toyota to everyone and anyone. You and your car are in good hands here!

I had gone into DCH looking for car. The salesman Chin Kim was well mattered. I was there for test drive of hybrids. The car I had wanted was not in there inventory. Chin Kim offer to locate car for me and call to confirm availability. He called me next day informed me they can get my car.

Our sales person was Amin, he was very helpful and not pushy at all. He showed us all the cars we asked without complaining. Lol Then the finance manager, Yanni was cool too he was straight forward with payment options and financing, he explained everything and heard us out which was refreshing.

2nd time car buyer, made a mistake by getting my first car (2007 Mercedes) through a mom and pop dealership. The headaches and financial stress it caused is way beyond explanation. I was referred by a Family friend to DCH Toyota of Torrance, specifically to Nile Villanueva one of the Sales Managers who referred me to one of his guys Jovic Anicete who helped me get into a 2018 vehicle. I am so happy and grateful that they were able to help me get into a new vehicle but also educated me in the Car Buying Market.

If you need help getting approved or choosing a reliable vehicle, make sure you get in touch with them!

Great service. Great Staff. Jose Hernandez was very helpful!

I called up DCH Toyota to check 2018 Camrys available. Phillip answered and he was very courteous and professional. An hour later I was test driving and buying the car. I love my Camry SE. The process was a lot of fun.I will come back for service and refer to my family and friends. Thank you Phillip and DCH Toyota Torrance. :)

I love my car. I love my deal. I love this dealership. Phillip was very helpful and knows his stuff. I got the rate as promised by Toufik. I think he is the big boss. Cool guy. I will come back for anything car-related to DCH Toyota of Torrance. Come look for Phillip and he will hook you up.

DCH Toyota is really close to PCH and Crenshaw at heart of South Bay. We bring our church vans here for oil change and other check up service. We bring it all to Margaret service consultanat and she takes care of the car like her own car. Never suggest for anything unless is really needed. Ask for her next time you go in for service. Tell her we sent you!

Superb purchasing experience!! Was looking for a specific camry and was accommodated by Irene Rios. Most excellent customer service. She stayed over her work hours to make sure the vehicle was preped and all paper work completed. Employees like her is what make customers return.

Damaged my vehicle s interior that was only there for a recall and I got lip from them when I called them out on it... they got some nerve.

Very easy to work with and a class act! I needed to get e new truck for work and Akil was the man to help! Having come from the car business I like a low key buying experience. I voiced this from the start and Akil was very gracious. We looked at several trucks before determining the exact one was at another dealership. Akil went and got it for me like the pro that he is. Larry in finance was great as well. All in all it was a very good car buying experience. I will be buying additional vehicle for my company in the future and it will be from them for sure. Highly recommended.

Dont even come in to look at a car that you found online, they have alot of "dealer add ons" adding to 2000 extra of any advertised price, Dont waste your time or money trust me DONT GO TO DCH TORRANCE

Had a great experience yesterday at the dealership. i love my 2017 camry. Coach gave my boyfriend and I excellent customer service.Its my second time buying a car from this dealership and from coach as well. Definitely will be recommending my friends and family to this dealership ship.

Thanks Akil for a great experience and deal on my new Toyota. Much appreciated!

I purchased my vehicle a while back and it was missing some items on the vehicle. I walked in and met Michael Nguyen and he assisted me and got me what I needed really quick. Thank you

Very happy with my second purchase with Carla Stigger. Two years ago I bought a used Corolla from her and I have now upgraded to a 2017 Camry. The process was easy and I left very happy. Will continue to recommend her to friends and family.

I took my daughter's car to do the maintenance. I try to help her more by asking for a 75000 mile maintenance, and I was advised not to do so because she just did 50000 mile service. I appreciate the company provides a very honest service.

Proceed With Caution When Buying A Used Vehicle Here!!!

*** UPDATE 12/19: DCH Toyota had the Windshield taken off and reinstalled (resealed) and provided me with a loaner car for a couple of days. They took care of it at no charge. It wasn't what I wanted done but at least the car is fixed. Downside- they do not wash your car after service :( Thank you for making this right! I truly appreciate it!**

I purchased a 2016 Lexus NX 200T from DCH Toyota along with the 4 year/40,0000 mile extended warranty on July 22, 2019. Everything seemed fine with the car until it started raining in November. On 11/27/19 water began pouring inside my car through the upper console by the sunroof. I took my car that day to the DCH Toyota Service Department who instructed me to bring it back after Thanksgiving. I brought the car back to Service the following Monday, where they informed me to go to Lexus South Bay as this would be covered under the original manufacturer warranty (good thru 5/2020).

Lexus determined that the cause of the water leak was from a faulty seal around the windshield. Unfortunately, since the windshield is not an OEM/Lexus Windshield it would not be covered under the original manufacturer warranty or my extended warranty. To be clear... as long as this poorly installed, non-OEM windshield is on my car, any glass, water, or electrical damage resulting will not be covered! The cost of repair is $2400 for a new windshield with calibration of the cameras and labor!!! Wow! I purchased the extended warranty for a whopping additional $4K so that I could have peace of mind and it is completely useless for this.

I was referred back to DCH Toyota, to my Salesperson, and I spoke to a Sales Manager on several occasions. I felt they should take care of the repairs since they sold me the vehicle with this faulty part. It's just good business practice, right? Wrong! They concluded that they would remove the windshield and reseal it at a cost of $150-200, however, doing this will still make my extended warranty void if any other problems surface.

I contacted my insurance company because, at this point, a $500 deductible sounded reasonable to get my car restored to its original condition. Unfortunately, my insurance company informed me that only water damage to the vehicle will be covered and that they DO NOT cover wear and tear or improper manufacturing or placement of the windshield. My insurance also stated that they have never even heard of the glass manufacturer of the windshield on my car nor have they heard of a dealer allowing a vehicle to leave the lot with a non-OEM windshield.

At this point, I am beside myself. I ve used 4-5 lunch breaks and missed several hours from work trying to get this resolved. This ordeal has been a total nightmare and my car still isn't fixed. I cannot afford this, and I hope it doesn't rain again anytime soon. :(

The service manager, brain Uchida is the best and most trust worthy adviser. I'd drive 25 miles to get my daughter's prius serviced.

I came here looking to help my mom get a car! I got really good service and the dealer was very accommodating! A guy named Aaron took care of me! I go a good deal! They also have nice facilities ! Thanks again guys!

Had a great experience buying our new Highlander. Thanks to Akil and the whole DCH Team for making our sales process completely painless.

Service department needs to talk to parts department what services are covered for free. I.e. changing a key fob battery is not.

Definitely worth the drive for a great deal on my new Camry. Seth from DCH was very helpful

Came in because I needed to get tires for my old Camry but instead I walked to the sales department and while I was crossing the street I met with Carla Stigger. She greeted me and asked if i needed help. Fast forward to about two hours, because I didn't know if i wanted a prius, camry or corolla, i went with the prius hybrid to save in gas. Dean in finance was very helpful and explained everything I needed to know. I am glad to see that not only the service department is awesome, but the sales side is great as well. I will recommend this dealership to everyone I know!

Purchased a 2017 RAV4 form Alex. They had huge inventory of used cars with great price along with awesome service. Highly recommend the dealership for your next car.

Wouldn't really recommend it. They are sneaky. They told me I was buying full coverage insurance turns out windows and tires were not included, found that out when I had a flat tire

Excellent Service! Great Communication!
Brian Yoshita is Great to deal with!

Nice dealership. Very straightforward sales tactic. My salesperson is Bao who is very professional and honest

I had a great experience with this dealership. Upon arrival I was greeted by Christian R. He was very patient and attentive throughout the whole process. He showed me different options and answered all my questions knowledgeably. I told them my budget and explained to them what I wanted. They were able to work with me and made this whole process easier then I expected. I walked out a with 2020 RAV4 and I couldn t be any happier with my purchase. Thank you!

James Taylor, Hudson Lee and Alex in Finance worked very hard to make me a Toyota owner again. I really appreciate and thank them for their efforts!

Michael Nguyen is the guy to go to! My husband and I were shopping for a Highlander and went to multiple dealerships before going to DCH Toyota. Michael is very easy going and professional. He is not pushy and will work with you to help get what you want. He made the car buying experience stress free. I highly recommend him!

best place to buy a car. Chin Kim is the best sales person i have dealt with purchasing a car. knows exactly what i was looking for and the what i wanted, to top everything else payment i could handle. go see chin when in need of a car.

They are very kind and respectful people. I brought a 17 Camry from them a few months ago. While signing the papers I didn't realize that additional charges were brought up and placed on me. I believe Jose was the one who sold me the car, and now I pay more, but maintenance wasn't thrown in there which was promised. Frustrated.

I got a corolla here for my daughter at a great deal ! Here s a tip! Ask for Aaron in the internet department ! Also look for Sean Gibbs ! Thank you again!

I came in through the Costco auto program and was introduced to keith. I highly recommend him. I came in looking for a Camry and drove off in a beautiful Avalon. Keith went out of his to get the vehicle transferred from a different dealer.

Came in to service my car and saw the nice CHR in the showroom floor in service. Carla Stigger showed me the car inside out and I loved it. Asked her how can I trade my car that I had just gotten 5 months ago and she worked numbers for me. I love how patient she was. I am getting so many compliments from my friends and family and will recommend this dealer to them. Thank you dch!

Very nice dealership. Clean and friendly atmosphere. Phillip helped me out as referred by my friend. Straight forward pricing. He gave me really good service and transaction was seamless. I will definitely come back and refer Phillip at DCH Toyota Torrance to my friends and family. Good job and thank you for the great deal!

Be wary of "recommended services". Ok place to get minor service for your Toyota, check their website for service specials or subscribe to their emails.

Loved my experience with Joseph! So patient especially with everything going on! Ask for him if you're in the market for a new or used car! He has helped us out 3 times so far! My friends and family will definitely keep coming here for him!

I am very pleased with the treatment i received at DCH Toyota, they made the process of buying a car less daunting and made me feel comfortable while patiently answering all of my questions.

Phillip helped me out. Awesome dude. Great deal. Look for him when you get your next car. He will definitely hook you up.

Purchased my new Toyota on Monday and I'm loving it! Alexis was great and helped get a great deal!

Always and excellent experience having my car serviced. The shuttle service is excellent and appreciated. Prices are fair and the new remodeled service area is great. I never serviced my former car (not a Toyota) at the dealer because the dealership was not willing to shuttle service customers outside a 5 mile radius. I was 7 miles!

My next car will be purchased here.

I have bought half a dozen cars from dealers, assisted others in their purchase, they all sent purchase contract to credit union asap. I bought a used Ford from DCH Toyota that was not satisfactory. The salesman at DCH I work with was good, the F&I staff falls completely short. The vehicle was not prepped, costing me $150 to have my mechanic inspect it, a cabled was recalled by Ford, had to take care to local Ford Dealer for the recall (plus Lyft rides from and back to the Ford Dealer). The kicker is DCH Toyota did not sent the purchase contract to my credit union, the CU was ready to fund the loan that day. Three days after the purchase on Friday night the CU's loan officer called, turns out the dealer had not sent the contract. When I spoke to F&I that weekend, they said I had to send the purchase contract. The CU funded the loan six days after purchase and sent paper check. DCH Toyota is call me on day eight looking for the check, turns out they don't realize they had verbal and e-mail contact with my CU.

Leo assisted me with the purchase of my new Toyota Corolla Hybrid. Compared to the other dealers I went to while trying to purchase. DCH Toyota and Leo gave excellent customer service. Did not feel like I was talking to a salesman trying to make the most commission. Just honesty and helpful. Then other dealers were trying to rip me off and force optional additions to my purchase. And were not honest at all. I m glad I walked away from them and came here to purchase my vehicle. Got the best deal and best customer service.

Came in to bring my end lease on my 2018 corolla and walked away with a brand 2020 corolla hatchback Thanks to Leo and team for helping me get into my new corolla. Leo went above and beyond to get me where I needed to be if you are looking for a vehicle look for Leo!!

I came in with my parents for moral support. We looked at the camrys and corollas but ended up loving the corolla! A plus, it was within my budget! Seth played a big roll in my decision because he explained everything to my parents and I so well. I couldn t be any happier thank you