David Jones Reviews

I loved shopping at this branch. It is large and you can almost find everything you need.

DJ's quality in every corner of the store. Service can be difficult to find at times.

Visited David Jones today for the first time in years to look for an umbrella given the predicted weather for the next few days in Sydney and the fact that we should be doing everything we can to support physical retail in a challenging time. Walked in and asked the employee at the door where I might be able to find umbrellas and was sent to Level 5. Asked an employee on Level 5 and was sent to Level 1. Walked around Level 1 and Ground floor and couldn't find any and left. I tried to be open minded to trying physical retail again and it's just so consistently disappointing.

Me: I want to buy x

Senior customer service person: first says I don't know, then probably not, then check floor 3. Then rushes away.

Me: Umm why don't you check your computer?

Senior customer service person: check level 3. Then walks away.

This is why people shop online. I will never go back.

The worst eyebrow threading I have had. They take no attention to detail, one eyebrow was highly arched and the other flat, walked out like I had an eyebrow raised on one side.

They also left the tail on one brow half a centimetre linger than the other.

On average I sat in the chair for 2 minutes and rush through.

Such an upmarket department store, just like Harrods or on 5th Avenue NY

Easy to navigate this 9 floor shopping . Added fun was storm troppers at elevator

30 years ago was the first time l went to David Jones. Yesterday was the 2nd and last time l will ever go.
I had to be fitted for a bra. It took three attempts to get someone to serve me. Two staff in the intimate apparel department were having a good chat. I stood near them and waited patiently. Finally one said do you need help. I explained what l needed help with. She said look just go over to the counter there.
I waited at the counter. There were four other people waiting. One person on the desk. I waited 10 minutes and realized that the person on the desk was just doing purchases.
I went back to the two talking again and this time the other women piped up quite snappy look l only do Simone perele.
Well you know l could have been happy with that.
But then they said oh look where's Liora and start yelling out this womens name. Then appeared a very sweet little lady rushing towards us. It was like deal with this will you.
She was the most polite and sweetest person, from Ecuador. She listened very well and said okay come come let's get you fitted.
I spent $214. I received very good service from this lady. She was the rose amongst many thorns. She put me on the right track as to sizing and labels that suit me. Thank you kindly dear lady. You were the only lady l encountered that day.
So now l will buy these products online so l never have to go through the stress of bad service.
No doubt this sweet assistant will move on to another employer with the way her colleagues spoke to her.
Those that are left without a job because of lack of personal shoppers maybe ask yourself did l really give good service??????????????

There are two David Jones stores in the city, one at Elizabeth Street housing the women's department and the other at Market Street for the men's department and a Foodhall in the basement. In the women's department, there is a wide range of brand name fashions, accessories, cosmetics and perfumes. It is very pleasant shopping at the ground level in the women's department as there is a pianist playing melodious music on the grand piano.
In the men's store, there is a good variety of men's fashions and accessories. The Foodhall at the basement is a very interesting place to visit. There are counters selling a whole range of delicatessen foods, fresh fruits and vegetables. There are also the Sandwich Bar, Cheese & Antipasto Bar for take-away food, Juice Bar for fresh fruit juices, Oyster Bar, Italian Bar and Asian Bar for a sit-down cooked meals.
The counter selling strawberries and other fruits dipped in chocolate is worth a visit for those who like chocolate with fruits. The juicy strawberries coated with creamy chocolate and sprinkled with crunchy nuts give a combination of tastes and textures are really delicious.
A very nice departmental store for shopping. The annual flower show at David Jones is worth a visit.

The new look is super nice!! Go check it out, just need more money now to shop more

Review of the online experience - after a typo at checkout stage, I contacted David Jones urgently on the 16th of June. By the time they had replied on the 21st of June my goods had been delivered - to the wrong address, with no ability to retrieve them. Terrible experience, would not order from there again.

This store always reminds me of Harrods in London. The staff are polite, trained in etiquette, and always smartly dressed. A great range of clothing and all accessories with the inevitable perfume counters, all overstaffed. There must be a great mark up on these products to support the numbers of employees selling the products , a nice small restaurant and all facilities of a major city store

Staff not interested in serving, talking to each other or on mobile phones. Shame as renovations are stunning

Even if I couldn't afford to shop there I would still love it!

Great service the staff couldn't have been more helpful. Kent at the cosmetic counter of Clarins was excellent. Well done DJ's keep up the service levels. Can't wait to see the renovated store.

Monday i traveled to Sydney with 2 of my friends to have High Tea at QV and then went to look at the Christmas season deco's at the shops.first to Myer and then we went to David Jones the windows were great , but then we went in to see the Christmas area well what a disappointment not much at all.
Sorry we traveled from the Central Coast expected more from D J'S.

Good range of products. Mostly things are not that cost-friendly

We went to see Santa and ended up staying to shop. The staff on the ninth floor are exceptional. This level of customer service should be the benchmark:engaging, smiling, genuinely interested to help. The little cafe in the corner is a knockout and THOSE ice lollies.....yum.

Annoying needs better guide to store under renovation

It has everything. But it's expensive ... Very expensive

Good collection of items. customer service can be hit or miss. Neat and tidy setup.

Spring has arrived at David Jones. Real flowers that are breath taking and worth the trip. They have transformed the store to a beutiful oasis. The store is opposite to st James Station.

This was previously one of the best stores in Sydney but not anymore. It seems they have lost their big names and brands. The customer service isnt what it used to be either. Before, we would have people jumping at the chance to help out... now, it's hard to find a staff member to even do a payment transaction.

Great ambiance, friendly staff. Good overall shopping experience.

Always a great time to visit David Jones city store. The toy section as well as the great perfume sections make my day!

No service in women's clothes and accessories. Finally found a counter that was attended to pay for my items and the staff told me to go to another one but they were all unattended

Beautiful store. Love the luxury brands that they stock. Sanitary store. Lots of security.

The YSL retail assistants were quick to help me online and put some items on hold for me. An asian man asked if I needed help when i entered the store, the other two simply ignored me.

It has been a common trait among some of the retail assistants of YSL to be rude and ignorant. Glad with the service this time (from the particular man that helped me).

The product was neatly packaged and there was complimentary water served. Will want to come back in the near future.

Agree with others, the atmosphere is nice and the staff friendly. But, it is overpriced (they charge $15 for shellac removal) and the manicures do not last. Have been twice for a shellac manicure now and both times the colour has chipped within 2-3days. Very disappointing

Experiencing some seriously low customer service. My Gordon Ramsay crockery arrived half broken and DJs keep offering a 20% then a 25% discount on smashed goods. With the cheek of thanking me for my patience! Plates do not work broken!

We danced to the pianist playing Moon River which we had as our bridal waltz 46 years ago today - fabulous!!

I love David Jones as I get my nails done every two weeks

The Good Court, the service, the different clothes scattered everywhere i love whole thing in BJ.

How to review as I had one of my first jobs there when I was 17 Has been one of my favourite places for decades- Currently languishing to make an impact but certainly the maze of doorways whilst construction occurs is annoying- The signage can be done better internally in the Elizabeth Street store ground floor

Great experience, old style service got to love it, very hard to fault l recommend you try their gourmet food court you won't be disappointed

I could spend hours here. I tried the face prep from Dermalogica and the oxygen treatment from the Grown Alchemist.

I've been going to this place for over a year. Although it's overpriced compared to other nail salons it's clean and I feel much safer I am not going to catch any infection. Staff is friendly and everyone speaks English.

useless. I just stood at the industrie counter for 15 mins to buy something. no one in sight. goodbye.

got here to check for some bags for the missus not sure.. is the place outdated or a classic? but definitely friendly staff and always
helpful!

Great customer service by Romina Jackson in the mens suits department. She spent alot of time with my problem and resolved and i also benefited from a new promotion in store

David Jones Sydney central,lovely shop with lovely items to buy the gentleman playing the grand piano was wonderful.

Great place to go clothes shopping. Has so many different types of clothing.

The place is fine but found staff not particularly helpful; maybe having a bad day ( 3 interactions).

Nice shop but the prices are pretty top end. Most of their brands you can get in Myers or online a lot cheaper

Reasonable range and brand breadth, but the shop itself could really use a refit. It s not enough to rate it down, but for what should be a flag shop location it is looking like 10years overdue for a refresh.

The newly renovated store is very vibrant and welcoming. Has almost every high-end luxury brands.

Love David Jones, especially the fragrance department!

That change room lady today needs to get fired. She was very rude and condescending. I expected higher service from David Jones, especially in this area

Allways great but staff not as well trained as they used to be its our Sydney history

As what you can expect from a DJ store. But the food place is great after the recent relaunch.

I am a american express cardholder and expect a good customer service. So frustrated to deal with aggressive staff member at Chatswood and lack of service. Already sent my feedback and insident report with unstable staff there to manager however there were no action take place.

Good shopping Emma was great all staff are fabulous

I was very impressed with the 'new' David Jones food and homewares levels .The fitout, presentation and quality of goods on offer was exceptional all be it , in some instances, difficult to justify the asking price.

Would like to say a big thanks to the manager of the rodd and gunn department. She went the extra mile. I liked a t-shirt but they never had my size in store so she went elsewhere and got it for me. Also I liked a pair of trousers that were too long and she got them tailored to my size. Above and beyond service Shop at this rodd and gunn department, the managers service at Myers is dreadful.

I always come here for mid season sales but this season the sales are false. They advertise up to 75% off but I couldn't find any women's item that were more than 30% off. Prices of items are also higher than they were a few months ago. I think they are inflating prices to pay for the store renovations.

As always! It s just the best shopping department! And it s more! It s a culture

Only went to the shoe level on level 7. As I walked in there was a pianist playing lovey relaxing music to make me happy and very relaxed to walk around the shoe floor and had a lovely time. All the sales assistants were delightful, kind and very helpful in all the sections. Definitely worth a visit!