Cutrubus Freeway Mazda Reviews

Love my new CX5. If you are looking to buy a mazda, see Cameron Christensen at Freeway Mazda. Best salesman ever to work with!!

Great Mazda dealership!
Got here my CX 5 last year
Everything went very smooth from the first visit till I got my car (2 days!)
Now I am doing my regular maintenance service here and I am very satisfied with the high quality service they provide
Great vehicles and amazing service!
Thank you!

Brought my car in for transmission oil change, a week later I find the reservoir empty... 1 of the hose was removed and they didn't put it back properly!! I will never bring my car there for any service!! Beware!!

Everything is great! I will surely come back to Freeway Mazda again to service my car.

I can appreciate a sales team more dedicated to helping their customers find the right car than pushing their numbers up. Tyler was calm and helpful through the whole process. Having owned the car 7 months I can say parts and service are fantastic as well

I had the best experience/service from Freeway Mazda! Everyone and especially the salesman, Arnie, was very very helpful and friendly.

I've been to few diff. Mazda locations, and certainly, Freeway Mazda is way to go!

Ended up walking around the lot 3 full times with out having anybody even contact me

Always top notch!! Best mazda dealership in the lower mainland!

Great experience dealing with Jake Choi. He shared info about Mazda 3 features, did a test drive and provided details of various payment options. No sales pressure.

The service was great and the car was too.
10/10

Went to a few other dealerships before Freeway Mazda and I consider it as one of the best experience. Jake Choi was passionate, patient and friendly. I didn t feel pressure to sign at all at any given time. In the end I got a CX5, just 2 days after initial visit. It was marred by the insurance agent at the very last step tho - that insurance agent was super rude and impatient! Otherwise, I totally recommend Jake & Freeway Mazda.

Ive been dealing with this location since 2010 and I have found them to be honest and very efficient. They make good recommendations and have excellent customer service.

Don't waste your time here !!!

Wolfe Mazda in Langley was $3000.00 less for same vehicle .

Salesman kept calling me back to tell me they had a better deal and they dropped by $50.00

Went as dad as to tell them exactly where they had to be to get deal and they didn't believe me !!

This is the third time I've tried to buy a car here ..... There won't be a fourth.

Promises were kept and pick-up and delivery done on time and seamless.

Jason and the team were very knowledgeable about their products and services. They were always helpful and willing to take my calls with questions. After the sale, they made themselves available for any followup questions (or computer settings) that I may have. I know that if I have anything that needs fixed on this vehicle that they will also help me file insurance claims. Jason has made me feel like family and I know I'm in good hands.

Avoid this dealership. The Manager Harv Sian has zero respect for his customers. We purchased a Mazda 3 from this dealership and were entitled to a number of Mazda incentives. We informed the sales person Jake that we are repeat Mazda customers and entitled to a bonus which was provided by Mazda Canada. When the bill of sale was presented to us it did not reflect the bonus. This issue was raised with Jake who informed us that it was a honest omission?? When we asked the manager to provide proof of the incentives provided he said his dealership didn't have it, what reputable dealership cant provide their customers with a detailed breakdown of the sale. The manager Harv called me and was arrogant and blunt on the phone, he said he can provide me with proof only if I returned to the dealership in effect wasting more of my time and causing me more grief. This whole ordeal has caused me a considerable amount of stress and I will look into legal options to rectify this issue.

I really liked my experience at Freeway Mazda! The person that helped me was very friendly and informative. He went out and got all the information I needed and gave me an approximate time. While my oil change was happening they gave me text updates and even sent an inspection video which I really appreciated. It made me feel comfortable that they went through everything and said it was good. They didn t ask me if I wanted my car wash and interior cleaned but when I came out it was all shiny and looked great! They even scrubbed my rubber mats inside! When I paid for my service it was also a lot cheaper than I was expecting and it was a synthetic oil change. Throughly impressed with the service I received today! I will continue to take my business there.

Had an awesome experience here. Very friendly staff and our salesman Jake was knowledgeable and very helpful. Would recommend for anyone looking to pick up a ride!

I have dealt with a few dealerships over the years and I find Freeway Mazda to be the best. My new car buying experience back in 2016 was a very pleasant experience. Knowledgeable sales staff who assisted me in selecting my CX-5. I have continued to use Freeway Mazda for my routine servicing and found the service department staff to be very knowledgeable with a professional friendly approach to my servicing needs. My service in/out appointments have been on time and the service staff kept me informed during my appointments and have always reviewed what service was done along with the status condition of my vehicle's various components. Plus the best part ... my vehicle is given a wash and vacuum. Great service. I highly recommend Freeway Mazda!

Dealt with Jake and he was super professional , courteous and helpful. Overall a satisfying experience dealing with the dealership.

Came to Freeway Mazda to replace my wife's 2006 Mazda3. I was amazed at the value for money in what you are getting in these new 3's! Luxury car features in an affordable package. Tracey Churchill was our sales person and did a fantastic job. I drive a pretty hard bargain, I also expect the process from buying to delivery of a vehicle to be smooth and stress free with no issues with the car at all. I had specific instructions like not taking the plastic off certain interior parts and making sure the key fobs they give me are in flawless condition as these ones can show wear easily. This dealership followed my precise instructions to a tee. I was actually quite amazed as I love doing reviews and this place didn't disappoint. The price was met, the car was delivered correctly with a detailed tour of all the technology in this masterpiece. The mazda 3GT is an intuitive machine so having them explain how it all works was appreciated. All in all Tracey was great and Peter the Manger is honest and genuinely sincere. These people make buying a car memorable as it should be. Highly recommend this location as it's probably the best in the lower mainland and I have been to most of them. This one made the best impression on us far beyond others.

I will be back for my services and any warranty work if any. Will update further down the road as the journey continues with this new purchase!

My first new car purchase was from Freeway Mazda eight years ago, and with my needs for a second vehicle I did some research and went there again with a CX-3 in mind as my first experience was a positive one.

I scheduled an appointment with Tracey and on my way in I realized I was going to be a little late. I called Tracey and she was pleasantly understanding and told me she'd see me when I showed up. When I met her at the dealership she had her mask on and asked me to disinfect my hands and we sat down and went over the options I had for the CX-3. I had some questions about modifications on the GS model (i.e. Rim changes, were leather seats an option) and she explained the pricing for those options and mentioned that the GT trim would be a similar price range with a wider range of options. Never once during the discussion did I feel she was pushing me into a more expensive trim option. She had a GS brought around and I took it for a test drive. I was sold on the car and came back to Tracey having pulled up the financing options for both the GS and the GT. After being thoroughly walked through my options for both the vehicle and my financing I decided on the GT trim.

Throughout the discussions with Tracey on the purchase, Peter, the manager, popped in and introduced himself and thanked me for my interest in purchasing through the dealership. He would pop in occasionally to check on the interaction and was very pleasant and friendly.

After the decision had been made, I was directed to Eric in financing and was told he would be about ten minutes, so I went to my car for a minute. I came back about five minutes later and he was not only ready but had already gotten into the paperwork for my financing. I was quickly approved and given a great rate for being a loyal customer. The whole financing experience was quick and painless. I remembered Eric as the person I dealt with my first time because of his enthusiasm and pleasant demeanor.

The insuring process was also very straight forward and painless, with Leilani (I really hope I spelt that right) getting through the paperwork quickly. When I was looking through license plates, she asked me to sanitize my hands before I did.

The whole purchase start to finish was less then three hours, incredibly quick. Eric informed me the car would be ready for pick up later that day, so I came back later with my fiancee after her shift ended to pick it up. I had mentioned during my discussion with Tracey I was getting married and when we arrived Eric quickly came over and gave me the keys and paperwork and congratulated us. What really stood out was that Peter came over and congratulated my fiancee on our impeding wedding, which she absolutely loved.

Through the whole interaction I was impressed by the fact that from the start COVID protocols were followed by both employees and customers. Also, the friendliness and professional demeanor put forth by everyone I dealt with, including the reception desk worker. They were friendly when I was putting down my deposit, and apologized for having to make two transactions when refunding the deposit, which was no big deal. I never felt pressured to get into a more expensive model or trim, it felt like a discussion, not a pressure filled push.

As for the car, the CX-3 GT has been an absolute blast to drive, has so many cool features that I'm still discovering new things even weeks later and has earned me quite a few positive or jealous comments. I love my car and I was very happy with my experience on the whole with Freeway Mazda.

Thank you Tracey, Peter, Eric and the receptionist who's name I didn't get for the smooth experience and great new vehicle. I'll be back in another eight years for my next new Mazda.

The team is very nice to accommodate all your queries. The video footage of the service is really good and transparent feature for customers.

Purchased a 2015 Mazda6 GT, my experience with Tavares as the salesman and Emmanuel as the sales manager were excellent, they both treated us extremely well and it was a very positive process.
I totally 100% recommend Freeway Mazda.

Amazing service from the team at freeway. I felt like they were honest and weren t going to rip me off. In particular I liked that they sent a video detailing the inspection providing visual proof of anything needs replacing.

Good dealership. Went to check out a cx5, salesman wasn't pushy and got the vibe I was just looking. Gave me his card and left me alone.

Bought mazda cx9 excellent customer service and price. Recommend others to buy if considering mazda

Bought my Mazda 3 2021, amazing dealership, and very supportive staff, they are ready to work with you on your budget and guide you through the process. Thanks Freeway Mazda.

Bought a 2012 Honda Civic EX from their pre owned inventory, our sales rep Jake was wonderful from the start, never felt any pressure and helped me feel comfortable about my first car buying experience. The manager Peter was also involved, he made sure to address any concerns I had about the vehicle and was very transparent about their cost and the work they had done. I felt very confident in the condition of the car which was my biggest worry buying used. I drove away very happy and I plan to come back in the future! I would highly recommend this dealership if you are buying used!

The maintenance department always has been my favorite! I went for the regular oil change and examination for my car, they ordered special parts for my car for free after I just told them l kind of hear a noisy from my car sometime when I brake, It was not a big deal, but they really take it as a thing, and followed up appointment with me. Thanks so much !

Going to a car dealership can be a stressful thing. But I recently purchased a new car at Freeway Mazda, and I had a good experience. They were friendly and helpful and got me a great deal on my car, which I really appreciate. Thank you to Tracey, Trevor and Eric for all of your help. I am loving my new car, and having a good experience while purchasing my car at the dealership, helps me to enjoy the car even more. Thanks again. I will definitely recommend Freeway Mazda to my friends.

We bought our first Mazda at Freeway Mazda. Arnie led us through a easy non pressure procedure and provided great service. Peter also followed up with us on the phone and provided great service. Staff were very pleasant and made us feel at home. Jim and Virginia

Decent dealership! Not much options though
They don't have many cars on display and very few used ones!

I purchased my first car at Freeway Mazda. Before delivery of the vehicle, Tracey Churchill did an amazing job of keeping me updated on ETA, providing insurance contacts, and other information. She was easy to contact and always returned my calls or e-mails in a timely fashion. When I arrived at the dealership to pick-up my new car, Tracey was more than welcoming, introduced me to other staff at the dealership, and put noticeable effort into making this a very memorable experience. Tracey went above and beyond through the entire process. She showed me what I needed to know about the vehicle and made sure the financing and insurance processes went smoothly. I would definitely recommend the 5-star customer service, friendliness, and helpfulness of not only Tracey but the entire dealership staff. Thank you Mazda Freeway!

We wandered into Freeway Mazda to see what options we had to get rid of my full size pick up truck, as its not very "Fuel Friendly". Daniel Yun was incredibly helpful and knowledgeable, he provided me with information on multiple options, walked me through all the features of the vehicles, and worked with us to get the payments just where I needed them. After we picked up the vehicle we noticed some very minor damage, scratches to be exact, on the rear bumper. I contacted Daniel to see what could be done, and he asked us to come by, when we showed up Daniel and his manager jumped all over it and had the issue taken care of in under an hour! We were totally blown away by the service, and the fact that it was all done with a smile made it even better. This has been by FAR the best experience to date buying a new vehicle. Go here, you wont be disappointed.

I have bought mazda 3 vehicle from this dealership. Each time their staff have been amazing especially their salesman jake choi. jake is a consummate professional who goes above and beyond to help facilitate a seamless experience. Will be back and would recommend this dealership to anyone without hesitation.

Took my 2016 cx5 (176,000 kms) in for an oil change and repair. The quote before hand was bang on and the staff did everything they could to get the work covered by warranty even though my warrantee has expired.
Also, looked at trade in options. The sales staff were amazingly insightful and listened to what I had to say. They provided me with multiple options and went so far as to price out all of the options so I could make an informed decision.
I determined that now is not the right time for a trade and the staff were accepting and empathetic of my situation and invited me back when I felt the time was right.
I have purchased three cars from this dealership and honestly don't know that I would ever go anywhere else. Between the service provided and the quality of the vehicles, I just can't recommend them enough.

My inlaws bought a mazda5 from freeway mazda in 2006 and have had it maintained there ever since. Neither of them are driving anymore and the time has come to sell the car. It has been sitting for 8 months and I wanted to get a safety check done so I could offer it with any known issues. Mazda did an oil change and safety check and gave me a list of estimated costs for all the issues they found. Because my inlaws had purchased an oil change for life package there was no charge for the oil change and safety check.

Everytime go for oil change. Get a free car wash. Good service. And the staff are very nice !

The service team at Freeway Mazda always provides me with top notch service. My advisor, Darren, always goes above and beyond and is the main reason I've been bringing my cars here for 10+ yrs. He is prompt and courteous and gets repairs /maintenance done on time and at a fair price.

awesome place to buy you next Car..
Just look for Daniel or ask for him, he helped us right from the start, by asking what do I want in a car and not want,, he set us up with the most awesome mazda 3 Sport with almost all my wants...that particular model didn't have a sunroof, my only other want... but hey I got one awesome car from one awesome guy...
thanks Daniel...

I rarely write reviews for anybody, HOWEVER, Marcus from Service Department is hands-down the best service I have ever had. He's so good that I'm leaving my hometown Mazda dealer to service with him. Not only did he attend to my issue, he went above and beyond his duty to find out different options to provide convenience for me and my family. He also showed absolute empathy and thought about my mom's well being and provided convenience for her also when it came to taking care of my mom's car. It may be little meaning for another person, but he doesn't actually owe us anything, YET he still went out of his way to provide more than amazing service. I am speechless. Our service with him is not even completed yet but I was compelled to write this review for him. Management better cherish this employee. He needs a raise or something! Thank you Marcus!
Your service is so good that it makes other dealers look bad! Love you man!

Never had to deal with the sales team, so not sure how grubby they are, but the parts team is great. Friendly and knowledgeable. Because of them maybe I'll consider getting my next Mazda here.

The service department at Freeway Mazda is absolutely a step above any sevice department in Surrey. Darren is by far the most knowledgeable person and just amazing to deal with when my car goes in for service. Five stars all the way for Freeway Mazdas Service Department.

Love these guys have dealt with their service department over 10 years and enjoyed it so much I bought a car and sold it back to them when I needed a truck. I ONLY WISH they sold trucks I would have bought off them.

Ben from parts is awesome. Got motor mount for my roadster without a hassle.

They charged for tire rotation and fob battery replacement which they did not do.

Wow, the folks at Freeway Mazda are incredible! Jim has guided me through the purchase of my last two vehicles, and he is a life saver. Jim takes the time to listen to what your needs are and then assist you in choosing the right vehicle for your needs. I trust him to make sure that me and my family are in a safe, fun, reliable ride and will continue to recommend Freeway Mazda to friends looking for a new or used vehicle.

I recently purchased a Mazda from here and worked with Arnie. The experience was great and Arnie goes above and beyond to make sure you leave happy. Highly recommend this dealership if you are looking to purchase a used vehicle.

Always get my oil changes at Freeway Mazda. They always give my vehicle the once over which I appreciate. The free car wash isn't always the best but it's better than nothing.

Amazing service here!! They do great after purchase care.

We purchased our vehicle at Freeway Mazda in Surrey and we were more than happy with their service! Daniel Yun helped us throughout the process; he was very informative and addressed all of our concerns. Make your next car purchase with these guys and you can rest assured that you are in good hands!

Super friendly and reliable service department. I haven't bought a car here yet but the sales staff seem very kind and helpful as well.

Service has improved, much better now than it used to be.

Have purchased 3 vehicles from them. Always feel very comfortable and their service team is great!!! Overpaid on service a year earlier and they found it and credited me when I didn t even know it had happened. Love the honesty!!

Went there to look for parts. Staff were friendly and helpful.

Tommy was absolutely amazing! As soon as we arrived, Tommy was the first person to greet us at the door. He was very warm and enthusiastic. He listened to what we wanted in a car and used his extensive knowledge to narrow down which car would be good for us. We didn t know very much about what we really wanted and Tommy remained patient throughout the process. We never felt like he got angry or aggressive towards us. He also made us laugh a lot and helped lighten up a process that can be otherwise stressful. It felt like we had known Tommy for years!

I had a great experience at Freeway Mazda. I'd been searching for used cars online and there were a couple I really wanted to check out at this dealership. Got there, Daniel was the first person to approach me and was super helpful. Answered all my questions, and I really appreciated his honesty and patience. Just an all around cool guy; very easy to talk to. I had to get a second key made (which they covered) and he followed up with me via text to make sure everything went well and to see how I was liking the car. That's pretty awesome service. Super happy with my Fusion :)

Always a positive experience with the service dept at Freeway Mazda. Great customer service!

Always have great service at Freeway Mazda. Friendly, and not pushy. Definitely treat me with respect and honesty.

Every time I get my car serviced at freeway Mazda I always have a great experience. They are super professional and reliable.

Freeway Mazda calls me, saying they were interested in getting me into a new CX-5. And wanted to have a look at mine to see what they can do. Even stated that my payments could possibly even lower. Have to say, I was somewhat curious & interested. So they made an appointment for me ( stated- this way, they ll have someone ready to help me out. ). They even went as far as sending texts and an emails to reminding me.....texts were multiple....So 12:15 was my appointment, I arrived 12:10 .....only to be told they were extremely busy and that I d have to wait. Have to say, I was put off to say the least. So I kindly told them I could not & would not wait because I did have an appointment made by them!! I honestly feel if you can make an appointment you need to HONOUR the appointment. Yes who hasn t waited in a doctors or dentists office ....but this whole event was created by the Dealership!! If they were serious & professional about customer service relations then they should practice it. I m not gonna go as far as stating DO NOT GO TO FREEWAY MAZDA!!! But I will say that I WONT BE GOING TO FREEWAY MAZDA.

Excellent customer service. No issues with quality of service in the last 3years since I purchased my vehicle.

My wife and I bought 3 vehicles from Arnie. We have always found him to be friendly and honest and would recommend him to anyone. I had a service issue which was brought to Ed Kong's attention and he went over and above to rectify the problem. I'm more than satisfied with the final outcome and truly appreciate the efforts he made.

I had never purchased a brand new vehicle before. I had seen an ad for this specific car (2020 CX-9) and fell in love. I applied online, for financing. I received a message from Salesman Tyler, and it was great how attentive & helpful he was. I d not been to the dealership, but I was treated with respect & not one message was pushy or made me feel like I was under any pressure. I received a call from Eric in the finance department. He worked well above & beyond, to get things set, for me to purchase this vehicle. 2 days after seeing the ad, I arrived at Freeway Mazda, to complete the sale. Tyler greeted me with a huge smile, treated me like an old friend. Unfortunately Eric was off that day, but I had the opportunity to work with Angela. Much like her associate, Eric, Angela also went above & beyond. She was very concise & thorough. There was ZERO pressure from her, to purchase a ton of extras. She explained each item, gave her advice & if I declined, that was that. It was a pleasurable experience. The entire process, not once did I lose the giddy feeling, of buying my first vehicle. The team I worked with at Freeway Mazda, only added to my delight & positive experience! I look forward to any dealings I will have with them, in the future. Thanks Freeway Mazda!

Bought a warranty package here when we purchased our Mazda 5 couple years ago. We were promised that the package would cover scratch and bodywork so that we didn't have to go through icbc and pay deductible. Had a minor scratch recently when backing out from garage so we brought our car to Freeway Mazda and they said they didn't cover that. Reason is the car was moving when the scratch happened (?!) So my bf came back the week after and asked what if the scratch was caused by other people when parking and the person escaped, they said no cover either because that is covered by icbc!!! So we asked what actually covered then, the service guy showed us pictures of an example scratch, and it's a about 1mm diameter scratch!!! So don't get cheated by the fake promises the sales guys give. They won't be responsible for whatever promises they made.

Fast service. Car was nicely washed after.
Thanks Freeway Mazda! :)

Purchased my vehicle from here in 2017 and been coming for service ever since. Friendly staff and great manager. Ed always looks out for his customers. I feel safe coming here that I won't be ripped off. They've taken good care of me and treat me like a valued customer.

Had my car towed there and was told it would take about 5k in repairs to get it driving again and I should just sell it to them for $150 and buy a new car off the lot!! Managed to drive it off their lot and to a mechanic who charged me $300 to get it running again. Scare tactics are not cool freeway Mazda!! Will not consider shopping for my next Mazda there.

I was extremely disappointed with my recent visit to Freeway Mazda. I went in for a quick purchase of an oil filter. 1 of the 3 staff members standing behind the counter inform that the parts person was on the phone in the back. It was close to the end of the day and I was the only customer; however, I was kept waiting for 10 minutes as the 3 staff members lingered and watch me stand there without offering to help. Why can't there be more than 1 parts person when there were 3 diddling around? In the end, I left without being able to buy the filter as the staff was unwilling to or seem like they care or want to help in any way.

We went to many dealers when we started looking for a pre-owned vehicle for our family. At freeway mazda, we felt welcomed and treated like a family. Specially our salesperson, Mr. Jake, treated us like his own family. He had patience with us at all times througout our multiple visits to the dealer. He chose the right vehicle for our family and we got satisfactory answers to all our concerns from Mr. Jake. I normally don't say this, I wouldn"t have bought my vehicle if Jake wasn't our salesperson. I will definitely get my new vehicle from Jake. Thanks freeway mazda and thanks Jake for your best ever customer service.

Great experience: Traded in my Honda for a Mini Cooper and found Tyler and Tracy to be most professional, helpful and friendly. No games, just good service. This was my first purchase with this company and I would recommend Freeway Mazda to anyone that wants a friendly no nonsense place to car shop.

Great experience for a lease buy out. No additional charges, very straightforward process.

Dan always provides excellent customer service every time I go in for an oil change. He is always upbeat and very helpful. The staff here is awesome!

Proud owner of new CX5. I appreciate exceptional service provided by my sales guy Jake. He was friendly and easy to deal with during entire process. Out of all my purchases of brand new vehicle, Freeway Mazda and Jake would easily top on the list.

I bought my 2014 Mazda CX5 2 years ago from this place, best experience ever at that time. Then I trade-in it for a 2016 Mazda CX5 last weekend at this place again, even better experience. My special thanks goes to GM Bruce and Sales Jordan.

Have a 2013 Mazda 3. Dan is great advisor he definnetly deserves a bonus!!! I ve always had a great experience with the service department. Very friendly people. You will not be disappointed.

Good service. The service department people are super nice, and the info they give you about your car is very detailed.

I'll keep bringing my car here.

Very Positive buying experience. Tracey helped me with buying my car back in December and made it a very positive experience. Low pressure, and just wanting to help. Freeway Mazda went above and beyond prior to selling the car and restored/replaced various things on the car which makes the car look almost brand new. The rest of the staff were very helpful as well, and nobody was rude either. They won t treat you differently either if you change your mind even if you have put a deposit on a car. They will go back to square one and help you find something that you really want. Thanks Tracey and Freeway Mazda team!

Very friendly and helpful staff. Was cooperative and proactive in communicating the purchase and trade process.

Service is always great, staff are pleasant to deal with and makes you feel welcome. They are informative and gives you a heads up on what's needed or recommended service for your car. Place is clean and well-kept, and so when service for car is done, i find their waiting area is comfortable and has enough space to accommodate covid protocols in place. If you have questions, the staff especially at services and parts are more than willing enough to answer them and explain things to you. Good job, freeway mazda for dealing with your customers the best way possible.

Service went smoothly and they returned my car in better condition than I handed it over in!

Excellent Mazda dealership. Everyone is very friendly and helpful. Never felt pressured at any time. My wife and I would strongly recommend Arnie in the sales department.
Awesome customer service by him and the sales manager. Please see them if you're in the market for a new Mazda.
Strongly recommend.

The service on my MX5 was done well. I do wished it had been washed when I picked it up.

Got in touch with Freeway Mazda through their website chat assistance regarding a car I was interested in. First off they were amazing at answering any questions at that moment and I was then directed to Daniel who was in little words amazing to work with! He answered all my questions and was able to take me for a test drive that very same day! Was treated with great customer service and was so pleased with Eric as well who made me feel comfortable with the financing process! Walked away very happy and i would highly recommend Freeway Mazda!