This is the fourth car that we have bought at Freeway Mazda. Annie was recommended to us as we weren't interested in high pressure sales tactics. Arnie was very patient and new his product. He was genuinely nice to deal with and patient with our questions. Looking forward to our fifth purchase.
When I bought my first car here I was very satisfied, fast forward to today getting another Mazda 3 2018 Completly Satisfied my needs. Freeway mazda has the most understanding/friendly staff, they get things approved as fast as they can! #zoomzoom
I bought my first Mazda at Freeway. I do all my servicing with them. When it was time to get a new car, I went all the way back to Freeway Mazda rather than purchase from one of the 2 Mazda dealerships within 5 -10 minutes of me. The staff are friendly and knowledgeable. Customer service is wonderful.
Bought my 2010 Mazda 3 Sport back in 2010 and it was the easiest car buying experience then. Now it's all service, and Dan & Darren in the service department are top notch.
Sent family and friends here for new Mazdas and service, never an issue.
Anything that needed to move up the chain of command was handled brilliantly by Lee Harrington, Parts & Service Manager who was honest, genuine and extremely helpful.
Props to Freeway Mazda and the new GM in town on a mission to make it even better.
Amazing service from Darren in the service Dept at freeway Mazda. Was very professional and courteous. Would highly recommend Freeway Mazda !!
My experience at Freeway Mazda was excellent. I am the type to be suspicious of sales people of any kind, but Daniel Yun is the guy you wanna go for. He was very friendly, helpful, and honest! He worked with me on my trade and gave me a great deal on my "new" Mazda 3.
Also he followed up with me via text to make sure everything is going well and to see how I was liking the car.
Finance and Paperwork was processed super fast by Eric & got the Car Delivered in 3 days. Also After deciding on delivery day of Friday when i called in on Thursday Morning requesting the delivery to be done today itself they made it happen and delivered it by 5 pm.
I'm happy with my purchase & the deal i got ! Looking forward for similar experience with the Service Department...
Great car company. I have brought 3 Mazda s off freeway Mazda and have no regrets Great cars!!!!
I'm very happy I was able to purchase my car through Daniel Yun`s help there, he s really professional honest and not make feel any pressure, strongly recommend him if don`t know car a lot.
Pretty awesome waiting room. Everyone was very friendly and attentive.
Amazing experience at Freeway Mazda! Worked with Harv to purchase our new car and would highly recommend him and Freeway Mazda.
I've been bringing my vehicles to Freeway Mazda for the past 4 years now and my experience has always been great. Last week, I was having issues with a slow leak on one of my tires and Rafi was great about getting it in and repaired at no charge. They don't push you on services you don't need or can wait. Their waiting area is also nice. They have wifi, tables, coffee so you can easily keep working while waiting. All their service reps are really nice. I have no issues bringing my vehicles there for servicing.
From the no pressure purchase of my CX 5 to the service department, these guys and girls are all 5 stars. Quick professional and polite.
Bought my mazda 3 from here 2 years ago and always come back for service. Prices a bit higher than most franchise auto service centers, however, freeway goes beyond my expectations each and every time making it worth it. I receive video updates on my phone from the staff during the service and make suggestions what else needs looking at soon, rather than pushing me to purchase service that I don't need. I come back fairly quickly to a washed and vacuumed car to no extra charge. Building always feels looks clean and high end. Staff always welcoming and polite especially when you ask a stupid question. Never change!
I've been taking my car in for service to them for a very long time now but it seems as though the time to get an oil change has increased by double since I started. What used to take an hour now takes almost 2 hours every time I do a simple oil change.
I had a really great experience buying my CX-5. I wanted to drive bunch of cars so they let me drive 4 different ones. Also, briefly explained price details about two of the cars I was interested in. So, looking at the numbers it was quite easy to make my decision. Sales person Tracey did a very good job explaining car features and they were also able to accommodate my previous car loan into new one. Finance team member Fui was also very knowledgeable and she explained me what kind of warranty or protection plan will work better for me. Last but not least, even ICBC insurance lady was very helpful. Overall, I love the team enthusiasm and specially Peter who was able to book a black color car for me by checking the inventory right away. I would highly recommend others to go checkout this dealership for your new purchase.
My wife and I bought our first rand new car here. Our sales person was Thai. He was great. Non pushy, genuine and comfortable to deal with. Our Financing was done by Dante who was awesome and straight forward on what was best for us right to the point of giving us money back in the end when they didn't have to. Everything was painless right down to the insurance. These people work as a team and think long term as opposed to just selling you a car and kicking you out. No real pitches because they believe in their product. If you're digging a practical new vehicle to suit your life, go for Freeway Mazda and talk to Thai and Dante. They know what's up.
It was my first visit to Freeway Mazda and I was very pleased by their excellent services from Sales, Finance, Insurance, Services to Management teams. I purchased a Mazda on my first visit to Freeway Mazda.
The deal was done over the phone. Jake helped my friend out from the beginning to the very end. He was thorough in his work. Shared all the details i asked from him and stuck to the budget we asked for.
He did not upsell anything to us considering my friend's budget. One one the reason i chose freeway mazda over Kamloops mazda was the customer service I received from Jake and his team.
I'll be back to get my own mazda
Thanks Jake
Keep rocking!
Been going for service at Freeway since buying my 2016 CX 5 from them. Always quick drop off and service, even when additional fixes are needed. I like the video they send you to show exactly what should be fixed or monitored. No pressure to get it fixed by them though, as somethings I like to do small fixes myself and save money. As dealer service goes this is one of the best!
Friendly staff, helped me get the car I wanted for affordable prices..... MO is great with customers and payed attention to what I wanted in a car
I bought my car at this dealership and I always get my car serviced here. Even when I have a question or a small issue with my car, I know I'll get professional and honest advice. The techs are friendly and knowledgeable. I never feel ripped off or cheated. The protocols they have in place make me feel safe when I visit. The tech sends you a video of the work theyve done which I very much appreciate.
I have been going to freeway Mazda since I bought my 2010 Mazda 3, it has been a good reliable place to service my car! They have been honest and reliable
Great services and I have had my car served here since 2009.
Overall, appreciated Darren's follow through on servicing my Mazda that was covered under warranty. I understand that internal warranty programs aren't the most fun to deal with for service centers. Service depts will always be a dealerships cash cow, but sometimes it's just a little frustrating when you get mixed qualities of service (professionalism) and information from different service advisors and then having to confront or advocate for what you should be receiving. In the end, you will get service that will give you peace of mind when you leave here.
Very friendly and professional sale staff. Recently bought a new Mazda CX-5 2020 GT Turbo. Have been treated as a customer before did any purchase. Test drive was planned how requested, got answered all my questions by Arnie. Got a fair price on my trade in Mazda 3 2015. Overall experience very good!
We had a pleasant experience at Freeway Mazda. All the staff were very pleasant and accomodating. Alison was very helpful and patient when assisting us with our needs. Thank you all so much for helping us! Definitely recommend Freeway Mazda for your car needs!
My Uncle and Aunt recently bought a car from this dealership. The sales person that helped them was Jake. Jake was extremely knowledgeable, friendly, and patient. He explained everything about the vehicle to my aunt and uncle. My aunt and uncle are very happy with their new car, and I would like to thank Jake for making their car shopping experience so amazing!
Very professional people, staff is very friendly and accommodating. Made my purchase very easy.
Mazda Freeway the service is absolutely great and highly recommended to your friends and family the best ever hoping Mazda build a mini Van like honda and toyota
Recently my wife and I bought a Mazda CX-5 Signature from Arnie Reiss. He was so friendly, honest and helpful, what ever the question we asked he would answer it, Arnie was a man off his word I will recommend him to my friend and anyone. I'm really satisfied with the final outcome and truly appreciate the efforts he made to us as customer. Keep the good Job Arnie .
Happy customer,
Riki/Joyce
Tracey & Angela are absolute angels. Thank you so so much for everything you did to help me get back into a vehicle. 100% recommend to anyone looking for an honest, helpful, and hardworking dealership.
We have been long time customers of Freeway Mazda.
The sales and service departments are top notch.
I still cant wipe the smile off my face since leaving Freeway Mazda. Unbelievable customer service! Dante and Randy were more the accommodating. Overall my experience was great and I recommend them to anyone interested in buying a car. DANTE, RANDY! THANK YOU!
We have had only excellent experiences here from sales to service. These guys go above and beyond.
Thanks for all of your help!!
My experience at Freeway Mazda was very enjoyable. Arnie was friendly, knowledgeable, and pleasant to speak with. He was thorough in explaining all of the different vehicle features and options and helped us out on the whole process. We felt no stress and finished the whole process smoothly. We really appreciate all the help by Arnie and give the best wish to Freeway Mazda!
I recently had to get some parts for a older mazda miata. The dealership was very responsive and got me what i needed. They also took back some parts I didn't need. Excellent service. Will go back again.
We bought Mazda3 from Freeway Mazda in Surrey in year 2006. Until now, I have been taking car for service to the same dealership location. Among the service advisers at that location Mr. Darren is one of them. In these years of my visits Darren has provided excellent service. He gives me practical advise, is respectful, and lives up to his words that led to never having a doubt in my mind. When I hand over my car to him for service I have peace of mind because I know my car is in good hands.I am glad that Freeway Mazda has Mr. Darren as service adviser and he is a good asset for them. Thank you Mr. Darren!
I have had lots of bad experiences with dealerships, but I love this one. Been taking my Mazda and Honda here for service for years; excellent pricing especially for a dealership, they always take care of everything for my car, oil change is awesome they have a shuttle and I pay $70 for full synthetic, checking all fluids, tires, brakes etc, plus they Clean the car and pickup and dropoff.
Highly recommend their service department!
Jake was so helpful and very nice. It was my first to go Freeway Mazda to find a car and would say that I had a good experience. Best customer service and very knowledgable. Jake would followup with me if I wanted to test drive another vehicle. If I would give him a rate ,its 10/10. Thank you for the good service, even if I did not get my dream car with Mazda,you were still still so nice and friendly .Iwould recommend him to my friends if they go look for a car at Freeway Mazda.
I just got my first car here and they were very friendly, patient and informative. They gave us everything as promised, there was a little glitch on the appointment times but they corrected it right away. I would recommend it.
Have used Freeway for all 3 of my Mazda s. Appreciate the high level of service so much I drive from Burnaby even though there is another Mazda dealership less than a mile away. Love that the clean my car before returning. Also trust any recommendations they suggest and feel pricing is fair
Always friendly. Know what's best for our car, without pushing us to get unnecessary extras.
The Service department was very flexible when I needed an appointment change. They performed the requested service as expected, and in good time.
Just saying, my Ford didn't end up on the back of a tow truck Jeff.
I took my car in for a service. Jan Felices is the most professional service advisor. He is super responsive, personable and provides excellent customer service. He is a great asset to your organization.
I recently purchased a 2018 Mazda 3 from Freeway Mazda. Jas our sales consultant was very helpful throughout the entire process. He was able to answer all my questions in depth and gave me excellent advice which allowed me to feel confident in purchasing through Freeway Mazda. His service made me feel like a respected and valued customer. I've since referred a colleague of mine to Jas and he also had a great experience with the purchase of his Mazda 3. Thanks very much, very happy with our purchase.
Just purchased a brand new Mazda Sport GX from this dealership and I am in love with it! SO much fun to drive and the fuel economy is awesome! Previously had a 2011 Toyota Corolla that was totalled in an accident. Some friends recommended I check out the Mazda 3. Ended up at this dealership initially as I wanted to look at a used one they had on the lot. Wasn't sold on that vehicle, but met Brandon that day at the dealership and felt comfortable with him right away. Friendly, relatable and no pressure sales approach led me to come back on my own two days later and test drive a new model. Once you drive the car it speaks for itself! Brandon was great at communicating with us throughout the process which was timely. All the staff we met at the dealership - Sales Manager Emmanuel and Finance Manager Dante were also fabulous to deal with. Brandon took the time to go through the car inside out with me and followed-up with me after purchase. I have nothing negative to say about this experience and would not hesitate to recommend both Brandon and Freeway Mazda if you are in the market for a vehicle.
Great service when I go in for any of my service appointments.
First time service at this location.Good experience, frequent updates on what s happening. Prompt service, would highly recommend
Always have a great experience here. Always go above and beyond to help customers.
Sales person nice and helpful...not pushy...lots of vehicles
Booking online was easy. Follow up was great. They replaced my windshield AND washed my car in 3.5 hours.
More than average service, followed up twice after couple of days of my visit and a week after.
Tyler was very helpful in getting me into a test drive. He was friendly and honest, and didn't put too much pressure on me when we realised I don't fit in the MX-5. On Saturdays, the dealership feels small and busy.
We found the staff and management to be helpful, friendly and could answer any and all questions we had. We recommend any one looking for a new vehicle to choose Freeway Mazda. We dealt with Alison Linden, Tommy Li and Peter Herbert the Brand Manager and found them to be personable and knowledgeable.
John and Sue Scott
This review is on their service department. Never have we ever dealt with a service department as honorable and focused on customer satisfaction as Freeway Mazda. Over the years of buying my used Mazda from them, I have received nothing short of exemplary service. Everybody from all the staff in the front to the techs in the back go above and beyond to make sure I leave a satisfied customer. I would buy another car from Freeway Mazda just so I could have the pleasure of dealing with their service department. Take your car here and see for yourself. Seriously awesome job guys. You don t get the recognition you deserve :)
I cannot write a review good enough for these guys.
I always service my Mazda vehicle with these guys as they are RELIABLE, HELPFUL, INFORMATIVE, and TRUSTWORTHY. They always give me a ride home too- which I never ever got from Applewood Nissan.
They have implemented this new feature where they update you through texts the real time work that they're doing on your car. They also send you a quick video summarizing the inspection of your vehicle. I highly recommend this service department of Freeway Mazda. I have been helped by John, Brian, Yusef (idk how to spell his name), and many others whose name I cannot remember; they have all been awesome.
Wonderful experience. Tyler, Eric and the other staff at Freeway Mazda made easy work of purchasing a pre-owned car. From the moment I called, Tyler was knowledgeable and straight-forward. The vehicle I purchased was fairly priced and they gave me good value for my trade-in. Eric Tham in finance was friendly and quick to process my financing application. I came over from Victoria, they had everything ready to go on arrival, and had me out in time to catch the ferry I wanted back home. I really felt my time was respected, which is refreshing from a car dealership. They did a great job detailing and restoring the pre-owned car to near new - I am very happy! I would highly recommend contacting them if your in the market and I will definitely be calling them first the next time I am.
I'm driving away with NEW CX-5. It was great dealing with Jake. His genuine and non-pressure sales tactic was much appreciated. He really helped me getting into the right model and great price. I would highly recommened to my friends and family in the future:)
The staff at Freeway Mazda where all very helpful and pleasant, They made my vehicle purchase fast and trouble free. I would recommend this dealership to anyone looking to buy a new vehicle. Thanks again.
I had a mixed experience here I bought my first car and was not happy as sales person made some false commitment, it was annoying in the beginning but later Rafi from service center was really helpful. His exceptional customer services turned my bad experience to good one. I do really appreciate Rafi and his other team members from service center.
Very helpful and trained people. I had issues initially when I got my car serviced but they looked at it right away and got it all sorted. Will be my go to place for my future car related needs. Highly recommend.
The service staff are top notch! They are good at letting you know your options and are never salesy. The invoice comes in as expected and on time. I didn't buy my Mazda 3 from them but they will be my first stop next time I'm in the market for another car.
Had a great experience at freeway Mazda. I had Daniel helping me in my search. He was very patient with me as I took a couple of weeks to finally purchase a vehicle that I really liked. He was never pushy or tried to talk me into something I didnt want. Stayed in touch, had vehicles I was interested in ready for me to try, to save me time. Negotiated great deal for me. I highly recommend you see Daniel if your looking for a vehicle and want an awesome sales rep to get you into a vehicle you will be happy with as well as the rest team were very fast, friendly and efficient.
It was a wonderful experience. The guy who served us, Mr Javed Iqbal, was pretty polite and friendly and gave a detailed description of the car we were interested in. I hope it turns out to be a good purchase.
From Purchasing a Mazda3 from Dante to quarterly service by the service team, I ve been a faithful customer since 2013 and could not give them more praise. Super reliable, knowledgeable and overall great service. Would recommend to anyone looking for a Mazda dealership in the lower mainland!
Best place to service your Mazda Oil changes are cheaper than a quick lube and they wash and vacuum your car for free.
Went in for a airbag recall notice on my 2008 truck. Was told by the service advisor, that it might be one and half to two hours. Was done, and on my way in under an hour. Excellent service and friendly staff.
The folks are fantastic from Sales right through to Service and Parts. These folks genuinely care about the customer. I service my RX-8 there and have since moving here from Ontario. They have taken good care of me and my car needs. From the appointment process to Dan and Andrew at the service counter to the during service follow up and to the complimentary car wash, these guys know how to take care of my needs. I highly recommend the good folks here at Freeway Mazda.
My salesman Jake was so attentive and professional for me to decide my next ride. The whole process with him was transparent enough not to feel overwhelmed. He was able to get me the best deal on a brand new CX-5 that I bought and I didn't need to deal with the managers who will be committed to the best price when you are committed. You ask and he sure will go out of his way to deliver what he promises. Finance manager Eric was also a top notch on what he is doing. No one at the dealership was pushy to sell me something I don't need. Mazda is really underrated brand and make sure you check out this dealership to find out if I am right about it.
I ve been coming to Freeway Mazda to have my cars serviced for over 7 years now and I ve never had a bad experience!
My Mazda 3 has over 368,000kms on it and it s still running strong thanks to these guys!
My experience purchasing my new vehicle at Freeway Mazda was all positive. The staff were friendly and helpful. If they didn't know the answer to a question I asked, they would find out and get back to me within a reasonable time frame. The sales person I dealt with was not high pressure, yet they made me feel like a valued customer and were willing to go above and beyond to secure my business. One thing I really liked was that when I initially went in to test drive the vehicle I was interested in, the sales person I originally dealt with allowed my dad and I to take the car out on our own, which no other dealership I went to did.
I recently had my first interaction with the Service Department at Freeway after the purchase of my vehicle. Although they weren't able to fix the issue I was in for right then and there, they seemed, for the most part, to be willing to troubleshoot and re-scheduled an appointment for me to come back.
I absolutely love my new car and I would definitely recommend this dealership to anyone looking to purchase a new or used vehicle.
best experience I ever have when buying a car .the people here are so friendly from sale personnel to sale manager ,especially Peter herbert and Alison..they make me feel right at home and greeting me till late night to get it the deal done..this is the future for me I will always being a mazda customer in the near future .thank you once again to all the people from mazda from top to bottom..
I've been coming to Freeway Mazda for almost 10 years now and these guys are top notch.They never try to sell you on something you don't need and never upsell.Special thanks to Raffie and Drew for making the experience so pleasent!!!
My Mazda 5 got involved in an accident lately and i was looking for the same vehicle to replace it. I went to Freeway Mazda and greeted by one of sales person, "Jake". He was friendly and professional throughout the process. He's knowledeable and willing to get you the best price. 5/5 experience and i will bring my family and friends over for future purchases.
This place service department goes above and beyond.
Great dealership, great sales staff, didn't feel pressured at all, would definitely use them again!
Went for a oil change dropped car off at 1.15 pm picked up at 3.10 pm ni car wash no vacuum excuse was no time 2 hours for a oil change??? Got my car back drove to work the same night smoke coming from engine looka like a leak somewhere I dont think I want my oil change from there again I bought the car new from them back in 2010 I'm very dissappointed in the maintenance dept at freeway mazda very sloppy service I wont be recommending freeway mazda for any kind of service
We've bought 3 of our last cars here and never had a problem.
I had the pleasure of being assisted by Brand Ambassador, Jas Bholla. He provided a no-pressure and patient vehicle-purchase experience for us. Jas took the time to get to know us and understand our unique needs. I would highly recommend seeing Jas on your next Mazda purchase. You will not be disappointed.
Jake really got a sense of what I needed and he spent time showing me all the features of the car.
Great Dealership! Our sales consultant Joel provided us with great customer care, very patient and took time to explain details. He also showed us how the features of our new vehicle worked, even helping to set up the bluetooth. Everyone in the dealership was very pleasant. You can see they pride themselves in providing a better service for their customers.
review by Pat Chutskoff
Never thought of buying a Mazda for myself. Went to Guildford-Mazda, met Jake Choi, which is now my forever Mazda Salesman. Jake was very friendly, knowledgeable, helpful, non pushy, and most important, his effort to help a client's needs. I bought the newest Mazda 3 model and I love it. 2 months later today my husband bought another brand new car from Jake again. A big thank you to Eric Tham, Financial Manager for his super friendly attitudes and his willingness to help a client. We truly recommend anyone looking or thinking to buy to visit Guildford-Mazda. All staffs and managements are truly very friendly.
All Around Great Experience!
After getting in a car accident and being told my car was a total write off I was extremely stressed. When I went into Freeway Mazda to look at vehicles after not having a car for two weeks and being unsure of exactly what I wanted the experience of buying a car which is usually quite stressful was easy and convenient. With that being said at no point during my time with Tracy in Sales did I feel pressured or that I was taking too much time deciding. Tracy was relatable and patient while I went back and forth deciding between two cars. I ended up purchasing a Mazda CX-5 on my first visit to the dealership with the support of Tracy. The sales manager Peter also made me feel welcome by introducing himself when I initially came to the dealership and thanked me afterwards for the business. I am very pleased with my brand new CX5 and my overall experience at Freeway Mazda!!!
freewaymazda.ca
