Joel Vazquez

Review of Courtesy Chrysler Jeep Casselb...

O.00

O.00

I had an appointment at 10:20 am . I got there at 9:50 am and waited for 20 min for someone to Approach me. Being that I had an appointment I thought I would be attended to fairly soon. no one told me for 3 hrs that nothing had been done to my car. When I finally asked , they were waiting for the next Technician that was available and were unable to tell me when. "Why make appointments "Jami my so called abvisor did not speak to me once until after 4 hrs i saw my car still parked on the street and i asked for my keys. She rescheduled me for Tuesday at 9:30 and now she sends me a text its for 11:20 . If it wasn't for the recall i would never go back to your service department. after speaking with a sells person ( being i was there for over 4 hours ) they told me that was the normal around there. So sad. I will make other arrangements with a different dealer. No one is asking for Miracles just a heads up as to what's going on when you cars being repaired.