Concord Toyota Reviews

I purchased two cars from Concord Toyota so far. Thanks to Daric Mathis, Service consultant who always gives me very thoughtful services and attentions. His warm welcome attitude makes me feel like I can walk in anytime without any hesitation. You know, sometime when you walk into the car dealer, feel like you are become their pray or you would be completely ignored. Not like that at all!
Guy Weirich, the head of mechanic team is awesome, too. He would listen your needs and give you an honest advice. I'm totally depending on him to take care of my car.
If my friend needs a car, I would highly recommend to contact with Daric. Thank you Concord Toyota!

When my car crashed, I went to them. They said, "We need two hours. Then they asked for an extension to three and then to the next day, arguing that the car was dangerous to its driver. After all this, they asked me to make an appointment for his car. This is not fair, take my time, and above that they always restrain me.

My service experience was good but when I got my car back from a 1.5 hour wait. It was not vacuumed or Windows washed. I would expect at least a window washing and an interior vacuum for spending over $350 and waiting.

I can get an oil change for way less and get complimentary window wash and vacuum.

I visited today for a service and it was great. Nichole, service associate helped me well. She was professional, patient and supportive. Thank you.

Do not wait here over 4h30m for just oil change. You do not have to spend all day for oil change Just because it's a little cheaper than anywhere else.DO your save TIME.
It is overdo to give one star.

I drove by last night around 6pm got off my truck and was looking at the tundras. I wasn't dressed up like no thug and as I was looking at trucks a guy came over PA and said you in the black truck if you don't leave the cops will be called I was really if you scene me in my truck then why not come out and tell me that nobody was around to help me and security purposes that nobody be on lot not say over mic that cops will be called . I have been shopping around for a truck and was looking to trade or put cash down but never will I come back to Concord Toyota again. If that's the way they treat somebody over the mic wonder how they will be face to face.

Craig Selbach helped us select our Rav 4. He was fantastic...no pressure, just honest salesmanship. We had great service through and through

Great customer service, car was washed and returned with a detailed explanation of the service and Derek took the time to personally ensure my satisfaction and see me to my car and have it brought tome.

I've been using Concord Toyota for years and I am happy with their service. They seem reasonably priced and honest.

Toyota Concord always have excellent service and knowledge about my car that is why I keep coming back. I love the excellent customer service that is provided to me. This is my sixth time coming back.

This was my first time to the dealer for repair services. I found the process to be quite easy and intuitive, especially approving the extra work. Tomas did an excellent job taking care of my questions and needs. Kudos to your team! Thanks...

NICOLE DUGGAN is EXCELLENT !!! full of potential, she has a top notch customer service and I have been to different dealers to service my R35 ang M5 , but Nicole is above and beyond !! She gives Toyota Concord Service Dept a high standard!!

Service was fast, kind, polite, and professional. Thank you for excellent service. You even provided a mask for me since I forgot my own. Thank you. Outstanding service.

We leased our car recently from toyota of Concord, the service was truly exceptional! From car selection until handing over of the keys, Jacob was very helpful and showed outstanding service. We are definitely coming back here for all our auto needs next time we get another car.

Excellent Service, Friendly staff and prompt to have the service done.

My vehicle was done in a timely manner and within the estimate given early.

Worst dealership on the face of the planet. After trying to make a deal online for a few days and getting no response, I called the dealership. I was told by the internet manager that they are like CarMax and don t negotiate. They should have put this information online or emailed me back and stated that they don t negotiate their prices. Complete waste of my time. This place is trash!

I just bought a truck at Concord Toyota and it was the best vehicle buying experience I ve ever had! Dalton, Rodney, Big Mike and Team were extremely professional and dedicated to a provide a comfortable and no-pressure environment to help me get the perfect truck that met my budget. If you re in the market for a new vehicle, make sure to stop by Concord Toyota and see what Big Mike s Team can do for you!

Both Singh and Angel were friendly, helpful, informative and entertaining, making our visit low-stress and fun. Thank you!

We bought our 2014 Toyota Avalon from Concord Toyota and Craig Selbach. Frankly, we were expecting the usual frustrating car buying experience we have had many times before. Using Concord Toyota's participation in the Costco car buying program we were happy to have a very transparent and fair experience. Craig and the staff at this dealership made sure they delivered what was promised. We wholeheartedly recommend this dealership.

We worked with Internet manager Singh for our Highlander purchase. The negotiation process was amazingly seamless! (a couple of emails and a phone call). Singh was terrific to work with, there were no pressure tactics at all, and provided a great price. At the dealership, Singh explained the car features thoroughly, and helped expedite the paperwork process. Bhupinder in finance was very friendly and efficient (offered add-on services, but no hard sell). All in all, a great purchase experience! I would definitely recommend Concord Toyota to friends and buy again at this dealership.

Service Deptartment:

Staff was nice but the wait/queue line was awful. I arrived at 920am with a 940am appointment but said they could take me early. I was in my car waiting until 10am to hand my keys off to the service rep who was nice but they forgot about me. Everyone infront and behind got help and I was alone hanging out waiting for a rep. That's a really long time to sit and wait in my vehicle without anyone checking in on me which was disappointing. I normally go to Vallejo for service but you guys had a free slot in the morning. Likely want to go there in the future.

Great service,Danella is kind and courteous 5 stars

The drop off went very well. I was told my truck would be ready around 1:00. When I hadn't received a call by sometime after 2:00 I called. The person I talked to could find no information about me or my truck and had no idea what to do to find it. So I finally said I would come over there. When I got there I found out the truck was still being worked on. I had to wait another half hour before it was finished. I don't consider this very good service especially given the price dealerships require to do this work.

Clean, it is big, tables to use, coffee and donuts, and friendly staff. Very accommodating.

I went to get my truck fixed well long story short they diagnosed the problem wrong and wanted to do an expensive fix that wasn't the problem.

Want to thank Gerald for his always great service appointments. Best adviser there!

I have purchased many cars from Concord Toyota and have taken my cars there for service during the warranty period. This time I was very disappointed.
I had received a recall notice and made an appointment for yesterday morning at 9:20. I was told it would take 2-3 hours. Dalton wrote up the order and told me he would call when it was ready. I spent that time running errand locally. I did not receive a call but returned at the allotted time, and asked the cashier of the status of my car. She did not know and went to find Dalton, saying to sit down and she would find me. I continued to wait. When no one came to find me I returned to inquire. They had not found found Dalton but someone else came to tell me they had not even started on my car and never bothered to tell me they were running late. This was well over 3 hours later! I wasted the entire morning! They offered me a rental which would require me to return today. I chose to leave. No recall repair, mad as hell and extremely frustrated. Very disappointing work Toyota.

Excellent customer service but sometimes even if your car is fine they just make something extra oh your car needs this or which is not good .

My husband and I have owned 9 Toyotas over the past 25 years. We have leased and purchased exclusively from Toyota dealerships. A few days ago we made an appointment at Concord Toyota since our 2017 highlander lease was due to end in August. The service that we received from the sales rep was far from satisfactory. I felt that she was impatient, not thorough and basically rushed us through the deal. Actually it was the worst experience that we have had with a car sales person. In retrospect I wish we had walked out and tried another dealer. We ended up with an extremely high APR. This review and the star rating refers specifically to the sales person. The financial representative was especially kind and easy to work with and this review in no way reflects upon his work.

Easy process, start to finish. Zak, my sales guy was very helpful, as was the finance process. In and out, no nonsense. Highly recommend this dealer.

Papa the staff there is very pleasant. Tony S. Is the best, he is always upbeat and happy to help you. Not pushy and always offering options.

Had a great experience for buying my first car, smooth and easy. They also got me a great apr on the car which helps even more

Bought my car here which had recalls twice... Service is always excellent from beginning to end. I highly recommend! Thanks Concord Toyota!

Good serbide but kreo ke alos ke do not talk too much income we are grabbed even a little bark give preference to people who speak income I say it by speriensia

Craig was exceptional! He was patient while we made up our mind and went out of his way to secure the exact vehicle we were looking for.

Jasmine was an excellent help. Very helpful, always willing to answer questions and no pressure at all during the sales process.

I had a great customer experience overall. Just needed a headlight change and they took care of it. I got an appointment in a reasonable amount of time and was comfortable waiting around. Tony was my service consultant and I am satisfied with the response when my smart key function seemed to stopped working after bringing it in. Dumb luck I guess. Anyway, I d return if I need dealer service assistance!

We bought a corolla from Jose ... he made the transaction smooth and easy .... and we left feeling like we got a fair deal and with a full tank of gas!

Go here for the 6 hour oil change! Took my car in for an oil change at 11am. Told it would be ready by 12:30 - 1. By 2:30 hadn't heard anything so I called. "It will be done in another 30-45 minutes sir" which means they hadn't started it yet. Another hour goes by I finally get a message on my phone that its ready. That's 5 hours for an oil change folks. I need a ride in their shuttle but noone is answering the phone. 15 minutes later someone actually answered and the shuttle came. Once I get there, noone comes to talk to me. I had to ask for the "complimentary" inspection and by the looks of it, they missed the entire Fluids section. When they returned the car, the guy drove it around, opened the door and just walked out leaving it running. After a total of 6 hours from drop off to pick up, a "here's your car sir" would've been nice. Shame on them, it started out so nice with Gerald coming out to greet me and I felt comfortable leaving them my car. I would've spent any amount of money repairing it if someone had taken a couple of minutes to walk through the inspection with me. I'm in the market for a new car too, fat chance they will get any of my business ever again.

I'm updating my review from the original review since we got some excellent help from Cathyrine to help resolve an outstanding issue with fiance. The original issue with Finance, I would just tell folks to pay attention to the line items and not to focus on monthly payment.. Otherwise from the initial engagement, everything went fine and it was very smooth. Thank you Cathyrine and Singh for the wonderful service.

Your sales person Eva was excellent. She was well versed in the features of the Prius and very pleasant to work with. The sales manager was very accommodating.
The only negative item in the process was the fact that the car did not have a "FULL SIZE SPARE TIRE". If I had known this, it would have been a deal breaker. I acknowledge this a Toyota issue and not a dealer one; however, it should be known to the customer and a disclaimer form signed during purchase. This withholding information is a BIG NEGATIVE.

Craig Selbach located the 2019 camry SE my wife and I were looking for. We wanted a few custom options and within a few days our car was dropped off from another dealer to theirs. Craig kept constant contact with me via text and we couldn't be happier with our purchase! Thanks Craig!

Worst people ever seen in parts department. No response to my greetings. Rude and stuck up. Very unhelpful. Bad bad bad customer service. Will never go back. I had also purchased a 15 Camry which turned out to be bad deal pricing wise. Very unhappy. If I could I would give 0 star.

1st rate experience across the board. Made an appointment for a car found online, greeted with smile upon arriving and shown the car. After a test drive decide to make the purchase. They made the process so easy and quick. It took less than 2 hours from arrival to departure. Great experience overall and very happy with the vehicle.

Best service at all times , thanks to mr sing and mr angle

I ve been using Toyota Concord for the last 8yrs and have always been completely satisfied with the professionalism the thoroughness and quality of work, Dalton called my attention to issues I should keep aware of. I will be back. Thank you

Shopping at Concord Toyota was the most pleasant experience I have ever had at a car dealership. The salesperson, Stanley Starsmith was a wonderful person and a great salesman. He never pressured me at all to make decisions. Instead, he gave me the respect to make my own. No sales manager came to pressure me either. The finance manager, Angel Fierro was also a very professional and personable employee to deal with. I got all my questions answered clearly and concisely. I never felt ignored although the process took a while, as the dealership became very busy on a Saturday afternoon. Both Stanley and Angel came to me to explain how much longer I needed to wait at each step.
I love the Toyota Corolla I bought from Concord Toyota. I will recommend the dealership to anyone who might benefit from my experience there.
Thank you all for a great experience.

Marjatta D

They lied about financing approval with Toyota and tried to put us with perfect credit to a shady lender to make more $$!! Very shady operation!! Avoid if possible!!

Great staff. Answered all my questions. Was in and out very fast. They re awesome, I would recommend any and everyone to them.

When I picked up my car after replacing auto battery (3 years old that Toyota put in), back seat were in such disheveled, grease stain on back passengers' seat , seat were not aligned. What a disappointment. Definitely not happy.

This car was serviced just a couple of months prior and battery was not checked that I was stranded with dead battery. About time to go somewhere else.

Always friendly, always let you know what to expect upfront, always keep you informed what's going on and provide you with options if something unexpected.

The service I received from Jonathan Diaz was phenomenal. He communicated everything with me from the moment I dropped off my car for servicing, to the time he had to notify me of having to leave my car at the dealership overnight last minute. Not only was he very honest and transparent about my car needing to stay overnight, but he made sure to have my car ready to be picked up the next morning!

Our salesperson, Jasmine, was great. She came in on her day off and found us just the right vehicle.

Great team. Always ready to get things done. If anything goes wrong or isn't done right the first time, they'll make it right! Really nice people!

Very good experience. The car I bought is beautiful and the service extraordinary.

I lifted my 4runner with Bilstein 5100s and EMU springs. Alignment was going to be difficult and I choose this dealership because my service adviser Nick was awesome on my first 5K service visit. My tech Sam was able to get it aligned perfect and I was satisfied. To top it off, Sam also drives a 5th Gen 4runner so he knew how to get the alignment right. These guys are good. I'll be back for the 10K service.

Bought a car here. It was used but you could tell a lot of pieces and parts were replaced and updated. The interior of the car was amazing and you could tell the previous owner took very good care of it.

A smell emitted from the engine on site and I asked if the transmission or brakes had been checked recently and they assured me the car was deemed safe.

Three days later I have a burnt smell. Out of curiosity I take it in for inspection.

One of the brakes has failed entirely and is wearing down the pads as I drive. The transmission also has barely any fluid.

Just don't buy from here.

Shout out to Daric Mathis, always dependable and efficient.

I have been very pleased with the service provided by Concord Toyota. Had to do my 20K check up. I opted to have the vehicle washed as well. Super job!! Even vacuumed up the dog hair. Very impressed with the staff and service. Highly recommend them.

Tell you one thing they are good at ripping off, thanks to the service dept

Went to Concord Toyota this morning for 90K maintenance on my car - Everyone did an excellent job from the person I dropped the car off with who went immediately to get my representative Daric (who was professional and helpful) to the employees that helped me at the counter and the gentleman that shuttled me to my drop off point. Thank you Toyota.

Worst people and worst customers service. I will never ever recommend any friends.

Good luck getting service here. Ive been waiting two months for a part and every time i call they send me to some guys answering machine.

Nick was very helpful! Thanks for the new RAV4!! Loving it so far!

They did a very good job. I am very happy.
Tony knows how to his job in a excellent way .
Also Concord Toyota his an excellent customer relation manager.
She is capable to keep the relationship between the customer with the dealership
In a very good way .

I like to thank her and wish her all the best.

I arrived about 10 minutes before my 7 a.m. appointment and there was a long line of cars. Despite having to wait to get checked in most of the other cars I had later appointments and we're just dropping off. The service writer prioritized getting my car in because of the appointment. I was out in less than the 90 minutes promised.

Outstanding sales and finance services! We highly recommend Lisa who made purchasing a car painless.

Robert was very difficult to deal with, had at least an hour of going back and forth before we had agreed on how to proceed. Felt very rushed to get out and not sure I got the best deal. Did end up purchasing a vehicle but will definitely think twice about going back to this dealership.

Follow up it has been several days since I purchased this car and one of the tires blew up when I hit a tiny pothole, Robert said it was normal with the tires that are equipped on the car but that is not true my previous Acura had the same tires and not once did I ever have a tire look like that, additionally I used to drive a car with bigger rims and thinner tires and same thing I have never had a tire blow up like that.

I have been trying to reach management for several days and no response, when I bought the car it was dirty and the tank was at less than a quarter. Horrible dealership and I will not be returning here. Best of luck to the employees but also any new customer should make sure to check everything about the car because the dealership will not own up to mistakes.

I am a long time Toyota customer along with many family members of mine. Anyway, I found a nail in one of my tires. I called to see about getting it taken care of the same day, because I was nearby. I was told it would cost between $40 to $50 to patch. REALLY? I am now at America's Tire and it is completely FREE!

Got the dreaded "Check Hybrid System" warning on my 2013 Prius that has 143,000 miles. Went to Concord Toyota knowing this was a serious issue. My service consultant was Nick who did an outstanding job assisting me. Turned out the car needed a repair that would cost in excess of $3,000.00.
Nick did some research and found out that through some fluke the repair would be covered by the original warranty. The only thing I had to pay was for an oil change I asked to have done along with the repair.
They kept the car overnight and the following morning I got a call from Nick giving me an update and letting me know my car would be ready. I picked up the car that afternoon and it is running perfect. Many thanks to Nick and the very professional staff at Concord Toyota.

Went there Tuesday and Wednesday was there really late on Tuesday ant the finance manager Andy did his best to help me that night (there was only 15 minutes until closing) the next day I came in with the stuff he asked for the sales associate Kelli was very kind and helpful on getting into a car I love. I've been dealing with other places but Kelli Andy and Damon went above and beyond to help my family get into a new (to us) car. Over all best car buying experience I recommend them highly. Way better then my experience at Antioch Auto center. Thank you guys so much!!

Very good deal and I always bring my car for your services here

Great experience from the start of our process. Kelli Baumgartner was very friendly and very clear about all the different options.

I got my prius hybrid battery replaced in Concord Toyota service. I've been working with them for a long time. Except an inconsistent quoting a couple of times they Usually do a good job. This time Arvid was very helpful getting it done in short time. I was happy when I found a 15% discount coupon at home. I was skeptical whether they accept to deduct such a big amount. But after going through few details on the coupon Arvid agreed with me and was very helpful to get his manager on board.

I received great service from Gabe. He was very welcoming and was honest about the work. My car troubles were resolved and it was a very fast service. I will for sure go back to this location to have Gabe help with my car troubles. Great service!

thorough review of my car...great customer services

Biggest liars I have ever dealt with. Beware Kunle, a man with no scruples. I guess that makes him a typical Toyota salesman.

We have been going through different dealerships trying to find the car we wanted. Concord Toyota was the only dealer in California and Nevada that could get our car. They have been extremely helpful. They gave us frequent updates regarding the status of their search and eventually our order. Today, we finally got the car and the transaction was very efficient. We are happy. Thanks, Concord Toyota.