Denis Kenneally

Review of Concord Toyota

Got the dreaded "Check Hybrid System" warning on m...

Got the dreaded "Check Hybrid System" warning on my 2013 Prius that has 143,000 miles. Went to Concord Toyota knowing this was a serious issue. My service consultant was Nick who did an outstanding job assisting me. Turned out the car needed a repair that would cost in excess of $3,000.00.
Nick did some research and found out that through some fluke the repair would be covered by the original warranty. The only thing I had to pay was for an oil change I asked to have done along with the repair.
They kept the car overnight and the following morning I got a call from Nick giving me an update and letting me know my car would be ready. I picked up the car that afternoon and it is running perfect. Many thanks to Nick and the very professional staff at Concord Toyota.