I went there and bought a computer from my father, and went to upgrade to Windows 10 and it said that the video card wasn't going to work so I took it back and they put expensive card in there and put Windows 10 on there and gave it back to me at no charge they have gained a customer for life
They built a gaming computer for my son's birthday. The price was very competitive and the work was second to none. The owner stayed with the tech after closing on a Saturday to get the build done with all the latest updates and drivers, all my son had to do plug and play. The computer works flawlessly and my son is very happy. Thanks for the great service!!!!
A few years ago I went to this store to buy a cable for my computer. I found one that looked like it was the right cable. I paid cash for it. On the way out I saw another cable with different ends which was the one I needed. I asked if I could make an exchange and they said yes but...we don't give cash refunds so I would have to wait for the cashier to cut a check. We're talking $2 something and I hadn't left the store yet.
Last week my wife, totally blind, left her computer with Steve, the owner and Steve gave it to Kevin, his tech. My wife made it abundantly clear with both Steve and Kevin not to remove a very special program designed specifically for the blind called "JAWS" because it is very expensive to replace; somewhere around $895. All she wanted done was to have her e-mail problem fixed (not sending or receiving).
When we picked up her computer we paid $79.00. We took it home and discovered that one of the two JAWS programs had been removed. Kevin took the liberty of remove one of them (he told us he didn't know that he did), and that's why he didn't say anything about it. The e-mail problem still exists.
Beware of Kevin! His ego is bigger than his computer skills. He proved to us that he doesn't know what he's doing...and Steve says Kevin is the best tech he has.
Great store! I got personal service immediately by a knowledgeable computer expert. All my questions were answered and I was extremely satisfied with the sales process. Prices are very good compared to other stores. In-store warranty was INCLUDED WITH THE COMPUTER. So I got a 1 year guarantee on my purchase without having to shell out another $100-$150 for protection plan. No unnecessary upsells. Staff was very friendly and not pushy at all. I cannot say enough about this business! I am one very satisfied customer
These guys are professional and fix things right the first time. I appreciate their work.
What a delight to work with the staff at Computer Innovations despite the fact that lightening took out our home computer. What a big difference between my experience here and that at the big box store! Would not hesitate to recommend them to anyone.
The computer broke two days after they fixed it and it wasn't really under warranty apparently as "Dell parts are fragile and breakage isn't covered. You were too hard plugging the power cord in" Although it's amazing we can plug our cell phones and our other two laptops in no problem but apparently we can't plug the Dell in. I was willing to pay the part which they were going to charge me 35 bucks for but apparently I still have to pay another $100 for the tech again so I guess the labor isn't under warranty either. So the warranty has so many loopholes I wouldn't consider the warranty and guarantee anything to count on. So we were out over $180. They were going to give us a deal of about $135 to fix it again even though it was only within a 10 days from the time I picked it up to the time I got it back into the shop. It took several days the first time I brought it in and at first they thought it was the motherboard which we were not even have any issues with the motherboard. I wouldn't recommend this place.
We were in need of replacing our old home computer. We first called and spoke with Kierston, who answered questions we had regarding what we needed. How refreshing it was to actually talk with another human being! Time saving and easy! The store was "user friendly". Peaceful, no blaring music, and easy to talk with Kierston and Steve. Kierston listened to what we wanted and didn't want. An hour later we walked out with our new computer! We will be lifetime customers at Computer Innovations. Thank you so much Kierston and Steve!
The staff was awesome! They solved my daughter's laptop issue in days not weeks like Best Buy wanted to do. They made the interaction a smooth process, seeing that she is there in school and I am 5 hours away. Highly recommend
These guys are basically my go-to guys if I ever need a problem fixed on my computer or a diag. Good people.
Solid place, been going here about 14 plus or so years now.
They are always very helpful and ready to help. Our business has brought multiple pcs from them and I have also had them to build me a personal PC for my home.
Very disappointed. Computer wasn't ready when promised. Staff was not friendly, Will take my business elsewhere.
Great store good service they helped me today for next to nothing when they should have charged they care about there people
I've been on the hunt for a refurbished business class laptop for a few weeks now. I visited Steve's place at the start of my search. Googled, read, visited other shops, and ended up back there to get a great Dell Latitude E6430, 8G RAM, 240GB SSD, in great physical shape, at a great price. Solid machine. Steve was knowledgeable, easy going, and a long time local! I'll be back! Thanks Steve!
I have purchased two computers from Computer Innovations. One was a desktop PC a few years ago, and it was a great computer. Recently I decided I wanted a refurbished laptop so I stopped into the store and Steve, the owner, showed me a nice, affordable selection and I was able to leave the store with a perfect (for me) refurbished laptop for less than $400! I'm very happy with my new laptop and Steve's friendly, knowledgeable customer service. I would highly recommend Computer Innovations to anyone for both new and refurbished computers!
Very helpful! Have a laptop that decided to not charge the battery. Computer innovations charged my batteries to full and got me on the path to my laptop working as it should! Thanks!
Best computer people we've worked with for our office PC-based system.
Steve restored my computer back to where it was prior to having it screwed up by another store in Springfield. This was done at no charge. The other store sold me a printer and tried to install it, but couldn't due to viruses. When I picked it up, the printer had been installed but did not work. Took the tower back and was told in needed better security and that was put in, but favorites deleted and email not restored. Steve was happy to restore the missing items. His tech could not find the viruses and I don't have confirmation from the first store they exist.
Got a laptop fixed in just over a week for half the price of what bestbuy offered. Great customer service, would use again
They have treated me really good on fixing my pc. It has been a huge headache but they have been great would recommend.
I JUST LOVE COMPUTER INNOVATIONS. I WAS HAVING TROUBLE WITH MY FAIRLY NEW HP DESKTOP STARTING UP WITH BLACK SCREENS. YOU CAN JUST SEE THE PC IN BEHIND THE RIGHT MONITOR. ANYWAY, I TOOK THE PC BACK TO THE FOLKS I BOUGHT IT FROM TWICE AND THEY HAD NO IDEA WHAT WAS WRONG WITH IT. I COULD HAVE SENT IT TO HP BUT I DIDN'T WANT TO WAIT FOR WEEKS TO GET IT BACK. SO I DID SOME RESEARCH AND FOUND COMPUTER INNOVATIONS. I TOOK THE PC TO THEM AND THEY CHECKED IT THOROUGHLY. FINDING NOTHING MUCH WRONG WITH IT, THEY SUGGESTED A NEW GRAPHICS CARD. I AGREED AND THEY INSTALLED WHAT THEY THOUGHT WOULD BE THE BEST FIT. I HAVE THE PC BACK HOME AND IT'S WORKING GREAT. NO MORE BLACK SCREENS. THESE FOLKS ARE GREAT. THEY COULD HAVE CHARGED ME A FORTUNE AND I WOULD HAVE PAID IT "BUT" THEY WERE VERY REASONABLE AND THE WORK WAS / IS AWESOME. THANK YOU COMPUTER INNOVATIONS FOR A JOB WELL DONE.
Had a deadline fast approaching as the director of a Visual FX Studio, and my main workstation started throwing serious fits. Wasted a week trying to pinpoint the problem to no avail. I brought it in to this shop and despite my PC having over $25,000-worth of the latest hardware, Steve and Crystal displayed they were incredibly knowledgeable and read-up on the latest technology, but (surprisingly) lacked the condescending tone that their less-informed competition down the street always seemed to have with me in the past. They told me they were confident that they could diagnose and fix the problem in a day. I went home and received a call just 2 hours later, they had my workstation up and running like it never has been before. Not only did I meet our deadline, my workflow dramatically improved as a result of bringing it there. If you want something done the right way the first time - bring it there. Could not recommend them enough, they know what they are doing and couldn't be friendlier.
Great local business with awesome staff! I thoroughly enjoyed my interaction with Computer Innovations and will seek their store over big-box stores for my needs. It was well worth the 2 hour trip to Springfield. I'm very happy with my system and hope to do more business with them when I can!
You always get more "bang for your buck" with custom built systems AND they have an awesome warranty for complete tower systems they build.
Me: 15+ year IT career in computer systems and network administration. Intermediate to advanced level expertise in troubleshooting, fixing, and building systems.
I was on the hunt for a new computer that supported some specific use-cases for me (onboard NVMe support, boot from NVMe, and multiple PCIe x4, x8, or x16 slots for a 10Gb card and USB 3.1, potentially the NVMe). In searching pre-built systems at the big-box stores I wasn't finding anything in a decent price-range (and even these didn't have EVERYTHING I needed). So, I went to Springfield to shop out a better pre-built system or gather parts to custom build something. I opted for the latter once I saw their selection of new computer parts. They made some suggestions that I hadn't thought of and understood all of my needs completely. They didn't try to up-sell me, but gave me the correct information for my situation.
Although I am able to build systems I opted to have them build it while I did some other shopping in Springfield. I appreciate the care that they put into the details.
I'm VERY happy to support this local business!
Computer Innovations is AMAZING! I had a VERY long and tedious situation with my laptop and the manufacturer and they took care of it so well, going above and beyond what any other computer store would have done. I will ALWAYS be going to them for my computer needs!
Crystal and Kevin recently changed my computer from a brick back to a computer and I wanted to express my thanks for a job well done! Ya'll were friendly, polite and made me feel confident that you would fix the issue and get my computer back to a proper working state. Thanks so much for such professional, satisfactory service, it's a rare thing these days!
Went there over this past weekend, had some good prices on parts for a local reseller and the owner was super nice and helpful. Parts I purchased all exceeded my expectations for performance. Will definitely be going back. I don t mind paying a little more than online prices to support local business.
Great service, polite staff! Listened to problem carefully in detail and fixed it. Highly recommended!!!!
Great Service and knowledgeable people. Fast and friendly service! Thanks for the great deal on the PC Steve!
I've used the a couple times when I needed a new (to me) computer. Service was fast and prices were great. Don't know what that "anonymous" (says a lot right there) person was saying. Would recommend to anyone.
Had a wonderful experience here they were extremely helpful! I would definitely recommend them to anyone.
Great place and reasonable prices. Had a bunch of junk on my labtop and they took care of it and it's working great. They informed me the whole way through and they are extremely kind and love what they do. Awesome place go here!
Love this place, they always make sure to get what you need, and always take care of you. I count all the time i have been in a bind, and they've had what i need. Check them out!!
Very poor service and knowledge......they don't need to run a computer buisness
I'm kind of on the fence about these guys. They pale in comparison to my og computer dudes, which is South City Computer in St. Louis, but I am in Springfield for the summer so I had to go else where. When I went in, my laptop screen was messed up because I dropped my laptop, and I figured I'd need to just buy a new one. Now, I NEED my laptop for work and school, but Computer Innovations assured me it was fixable (for less than buying a new laptop) after a diagnosis, so I decided to wait it out and borrow computers/ go to the library for work. Well... nearly a month later and they broke my original screen, my laptop was no longer able to turn on, and the price to fix the now failing motherboard (which might not have fixed everything anyway) was above the price range. I had to buy a new laptop anyway, after wasting nearly a month of productive work.
I'm not saying they don't know what they're doing, or are trying to rip people off, they are just not time efficient and bad at communication. I played phone tag with them a lot, and I was the one who had to call back to find out the final verdict after 9 days of radio silence. South City Computer, which I mentioned earlier, also has this policy where if you pay extra, they'll look at your computer that day and make it a fixing priority. I found that very nice when my laptop broke in the middle of college finals. I didn't have that option here, and I think nearly a month to fix a laptop is ridiculous (especially since I ended up just buying a new one anyway). So, I'm on the fence about them.
If you're looking to buy a computer or you don't need your computer fixed in a timely matter, then I'm sure they're fine. But if you need your laptop for anything time sensitive, maybe go elsewhere.
Employees were very helpful and nice. I did not purchase anything but if I needed something I would most certainly return there!
Honestly this store is Springfield best kept secret when it comes to custom building. Granted they do charge a little more than what you might pay at Best Buy but you have to understand these people aren't working for free and unlike Best Buy every individual customer experience is personalized and custom tailored to suit your needs. Honestly I don't know how I would have made it through some of my builds without them. Most of the rigs I build I sell and i specialize in having the computer im building be unique. Having then on hand to give me with parts no one else has has made a major difference in my clientele and my ability no offer what no one else can.
I was very impressed by the customer service and knowledge of the staff. I was only in town for a few hours, so they worked me into their schedule immediately. After testing my computer, they recommended a couple of items which would dramatically increase the speed of my computer. I was a little concerned that the recommendations were just a sales pitch. My concerns were alleviated when I started up my computer. Wow, they were correct in their recommendations. I definitely recommend this business for computer service.
Purchased a computer from this store. They went so far as to actually check every part of the computer to make sure it worked. They also removed all bloatware and made sure all the drivers were up to date. Had a video playback issue, which they helped me fix in short order. Great service, polite staff who know what they were talking about. Would recommend for any and all computer needs (This is no longer the case).
Edit: Recently brought my laptop in for the lid to be replaced. In the process they broke my webcam. When I brought it in to be repaired they refused to let me enter without a mask, despite the fact that I have a medical exemption from wearing a mask, meanwhile their employees are in the back without masks on. The refusal to honor fact that I can't wear a mask, while allowing their employees to not wear masks, means I will never return there, nor could I in good conscience recommend them to anyone.
I brought my computer in to have my fan repaired. They were upset that I did not purchase their anti malware program. I paid over 150.00 and picked up my computer as they said they fixed it. Now 2 weeks later my fan is not working and I cannot use my computer. Poor service and high prices.
Would go there always. Great staff and perfect job done. Took care of everything. Great price. Best around. Highly recommend
Just picked up a custom built computer from here! Very Very impressed with the work, knowledge and speed in which it was done! Very reasonable priced and extremely professional! I would recommend anyone interested in having a computer built for them to check these people out!
Every time I go in I'm met with prompt and honest service. I was new to the computer world when I first came in and they are always willing to take a look at something or answer any questions. Just today, I went in with a busted monitor and they took the time to look at it and give me options. And they did this for FREE, with the request I come back sometime. I can guarantee they will continue to have my business.
Very helpful staff and fair pricing. Two thumbs up to Steve and the rest of the crew.
Have done business with Steve and his business for several years---will not let anyone else handle my problems. Taken care of in a fast reliable manner, reasonable cost. Best I've ever used and will continue to use.
The firm had the advertised a/c in stock and we were quickly on our way to install it.
Very nice people and they do excellent work!!! Will be using them from now on!
Went to look and price a different computer. Ours is old.
Called to see if they had a cord for my computer. Even when I wasn't sure what I was talking about they filled in the blanks and figured it out. Very polite. Would highly recommend them.
I know computers but I occasionally need a little help too. I went in today and left really happy. They were friendly, personable, knowledgeable and patient. Make this your first stop if you ever need some work done.
Went in to get a DVI to VGA adapter. the price was super high. They wanted $19.99 for the part found it on Newegg for &3.38 + 1.99 shipping and handling. So I only spent $5.37 through Newegg instead of 4 times as much through them. They are defiantly a rip off, check your prices on line before you go in to buy a part. I am surprised they are still in business but I guess people don't do their research before they buy there, so they get away with charging super high prices.
computerinnovations.net
