Componentix Reviews

Super fast shipping! Everything great, gladly again.

Absolutely not recommended! On request, whether an article is really as indicated in the warehouse, it was said, "first pay in advance". After further inquiry if the article is actually in stock. "pay first". Result, I canceled! Second order on account. By mail came afterwards "Payment on account not possible" (I was NOT a new customer). Man, something like that has to happen in the checkout and not afterwards reported separately by email. Third order item was on green. Was not available then. So canceled again. Article was still green. Not even that was the endeavor afterwards. My conclusion honestly: it can not be worse!

Very good shop. Always faster shipping and also with return questions always friendly and fast processing.
Only to be recommended!

Top online shop, fastest and most reliable shipping, good offers
Keep it up! You have understood how to fulfill customer requests!
Kl

i was expecting my order to be deliver in 2 weeks. i have order since last Sept 12. almost 1 month now. and until now i cant track my order. we dont know where is my order. they give me a wrong tracking No. and they ask me to wait up to 8 weeks .

One of the best online bike shops I know. In my 20 purchases I have never had a problem.

I can only recommend Bike24. Fast and safe packed delivery as well as good service. Also returns and / or complaints have always worked for me without problems. My last order was delivered in record time, with many parts shipped with DPD and DHL in a hurry.

Very good, dedicated telephone consultation. Lightning fast delivery. And at the best price. Even a return worked perfectly. I also like the website, I almost always find what I'm looking for. Wide, deep assortment. You can hardly do it better.

Send me wrong model. The older and cheaper model. Very wast my time. Very late reply email.

For years THE instance in bicycle e-commerce. Unbeatable service, comprehensive selection, good prices and lightning fast delivery times. Exemplary! I would give 6 stars. Keep it up!

Expensive shipping to the USA. But I could not source the part locally. So I had no choice. Thanks BikeShop!!!! .

Super customer service fair prices and fast delivery

Buy for years my stuff for the road bike .. Wheels .... Saddle ... Support .. Spare parts ..Wheel clothing. Find bike24 a Top shop.
DHL shipping is also important to me.
For questions very good advice.

Everything fits!!

Shipping faster
Service top

best bike delivery i ever had extremely large selection especially for mtb / enduro / ie good prices ultra fast delivery hats off to this company they do everything right

Unfortunately only offices, no shop / shop. But if there are problems with the order and nice questions from woman / man, you will be helped.

Not really deserving of a star! Send result after 4 weeks of brake lever back and forth, I can get myself a new one and that after the delivery of 2 Monday models that broke during the first trips, eternally waited, countless mails and several mailboxes! In addition to zero goodwill, unfriendly service and poor logistics are further negative criteria to be mentioned !!

Service is different:

OK because we wanted to save the shipping route and the back and forth, we wanted to have several bike items sent to the store to try on. First searched the HP and found nothing about it -> ok so call the hotline (so much about self-service today). On the hotline, we were informed that we had to register -> select purchase on account and save the store as delivery address where you want to pick up. OK cumbersome but done. Two days later there is an email -> purchase on account not possible for new customers, I missed something -> I should pay in advance and only then will it be delivered to the shop to try? OK second try through a friend who is already registered with Bike24. Now 8 days have passed and the goods are still not in the store -> Where is the warehouse? I thought in DD? Oh yes, all items were available and should be shipped within 1 to 2 days. Well, I prefer to pay a euro more for other relevant large ones and they manage to procure the goods within 24 hours.

Too bad, but thanks dear Bike 24 Team

Excellent! Consulting Offers Employees - Super! Keep it up!

Very wide and deep range of the two-wheeler industry at reasonable prices. The order, if available immediately, will be shipped the same or next business day. The order process will be kept up to date. I will gladly continue shopping here in the long term.

Always lightning fast delivery and a comprehensive assortment with great prices. I have been an enthusiastic customer for several years.

Top address! Fast delivery with DHL. Very well packed. Unbeatable. Very good service. Had accidentally wrong tire size ordered. Without discussion, the exchange was lightning fast. Feedback was already enclosed, without request.
Guys, keep up the good work.Can recommend you.
Great work with you! Stay tuned as a new customer.
Thank you again !!

When I bought a 3T handle, I was sent a fake.
I bought an AEROTUNDO TEAM at this store, but I received the AERONOVA TEAM logo on the logo and the AERO TUNDO handle on the shape. If you think it's funny and look carefully,
The carbon thickness of the bar end is not uniform
-The logo print is cheaper than the official product.
There was a Kanji label on the inside of the bar end.

For comparison, I ordered the same product at WIGGLE and compared it, but the making was obviously different.
When I asked the person in charge about the above points, I got only the answer that "The supplier is a company called Hartje and the product is not a 3T genuine product".

The point is a store that sells OEM of Chinese carbon handle at a high price.
I pointed out and pointed out that this was a dodge-away attitude, and I was concealing all the important points. (I give up that the return shipping fee and labor were tuition fees.)
However, I think the response was quick.

Absolutely great! Already ordered several times from Bike24! Always super fast and fair great prices!
The shoes were ordered on Saturday morning and arrived on Monday, it couldn't be faster!
Keep up the good work

Easy and uncomplicated ordering, very fast shipping! I'm very satisfied, gladly again!

Super fast delivery. The price guarantee also works great, I was quickly and easily refunded the discount. Exemplary!

Fast delivery and excellent service. The hotline is currently only available to a limited extent due to Corona. Emails about delivery time and payment were answered at short notice. My Cube Stereo 120 was delivered after 4 working days. In short, a reliable and friendly dealer :-)

Ordered after 14:00 yesterday. Everything delivered flawlessly today. I can only recommend.

For years, I have been ordering almost everything around the bike at Bike24 and have consistently only good experiences. In my opinion, the dealer with the widest selection when it comes to clothing or accessories. The delivery and also possible returns work flawlessly. And if it hooks somewhere, then the telephone support is very friendly and helpful.

Perfect! Extensive order complete after 30 h of the "order click"
came to the front door!

Had read various reviews and wanted to test the shop itself. Can only say "thumbs up"! I only ordered a little thing, but it was there the next day. What more do you want? I paid with a credit card because the payment options mean that certain things are not possible for new customers.

I ordered an article, after 2 weeks I received an email that the part is not available.
Super Ingo, super ......

For many years, a regular customer of Bike24 several times a year and so far everything has always gone to my complete satisfaction.
Great variety of products, fast processing and shipping, uncomplicated procedure for returns, fast reimbursement. Really TOP!
5 stars absolutely deserved!

Very uncomplicated order, goods were delivered the day after next.

super fast delivery, super securely packed, ordered thru axle in the finest quality ... what can I say, keep it up ... follow orders from my side, greetings.

I have been a year-long customer and have always been perfectly satisfied. Highly recommended for everything bike!

The orders are sent extremely quickly, and in some cases I even received the order after one day. in this respect, Bik24 is absolutely reliable. Unfortunately, there is currently no customer hotline, which meant that parcels were sent unnecessarily for me. Returns processing time is acceptable. In general, however, I am surprised by the fast shipping and can therefore fully recommend the shop.

They may not always be the cheapest, but they have an assortment that covers most of the athletic needs of a cyclist, and a customer service that responds promptly and responsively to requests, even the smallest. The specified delivery times are generally adhered to. Do not order often and often, but always happy.

We are very satisfied with the service of Bike 24. I have been buying here for years and again. The prices and the fast delivery are always perfect. Now I had a problem with a lock that simply has the key-bar torn off. A very expensive lock of a German "brand company" and that after not even 11 months. Instead of discussing rum, first came a return label and shortly thereafter a new lock. Thanks a lot for this. My brother also told me that Bike24 always responds well and customer friendly. Please continue.

Always find something great in the sale, but the shipping is sometimes annoying. Last year I had a package in my hand, so the driver took it off and had to take it back because there was no information on the parcel label.

Fast processing of the order, fast and uncomplicated delivery and very good service! Class!

Everything went well. Inventories are always correct, delivery is always prompt.

The only drawback and I really do not understand:
During Corona, it was always on the homepage that there was an increased order volume and that there could be delays.
Then why is the telephone hotline not busy (with a higher order volume)?
Is illogical and not so great in terms of communication.

Otherwise great as I said!

I am a regular customer for 10 years. Great advice, great customer service, the shipping is often the same day - keep it up, you're great.

Everything OK

Goods came faster than was / was announced on the HP.
Great prices. So it should be

Despite the currently high demand, the delivery time for a bicycle is around 2 weeks. The price was very good and the bike was well packed and prepared. Mounted handlebars and pedals and it was ready for use. Gladly again

Delivery arrived faultlessly, hotline was reasonable and always friendly. Goods arrived 2 days later than expected. Would shop here again, but prepare for a slightly longer delivery time.

Excellent service, nice and kind staff on service desk, quick delivery.

Very good bike shop. Always reachable by phone. Returns and remittance worked without problems. Email contact was excellent. Can the shop absolutely only recommend

Fast and uncomplicated shipping. Ordered in the afternoon and delivered the next morning.

Order, shipping uncomplicated, absolutely recommendable. Fast, competent, great selection of products around the wheel. The jersey offers are unbeatable, here's something beyond the bar! Am thrilled!

Find another online retailer!

After 3 returns, the total of future orders will be reduced to a minimum so that you can no longer even order trousers ...

In addition, the delivery times are far too long

We ordered a bike from Bike24 GmbH on 9.4.20 for our 5 year old daughter and paid immediately via PayPal. It was a national shipment via DHL today on 24.4.20 after 15 days the bike is still in the same place where we ordered it in Dresden, the package was handed over to DHL on April 14th, 20 and set in Ottendorf Okrilla near Dresden where the shipment status has not changed, so we got in touch with DHL who told us that the shipper Bike24 Gmbh had to initiate a so-called research order at DHL so that DHL got ours
Prepare the package for further transport and we then had to contact the seller and so we just did that the seller because of the pandemic, the seller has reduced the hotline by phone and we could not reach him by phone only possibly via Bike24 website contact form have also been answered and replied as well please allow 3-4 working days delay and avoid additional inquiries. Our daughter asks us every day when will I get my new bike. Conclusion the payment worked without any problems and after that the seller is no longer interested in delivering the bike, but that can't be. We never order bad service from A to Z again from Bike24 gmbh

Absolutely top the first online shop that offers the last name payment method and that without any additional costs, so if this payment method continues I will still be a regular customer because the great prices and the large variety of products as well as the fast delivery even in Corona times make this one Online shop to my absolute favorite shop, please keep it up !!!

What use is a low price if the ordered goods repeatedly fail to arrive?

Ultimately, the deliveries arrived. The sender did not seem to know that the ultra-long package sent did not fit in a packing station. One should think that such a mistake cannot happen to an online retailer.

Not recommendable! Complaints guaranteed by customer service will be revised later. As a customer you are not taken seriously!