tiberiu csucsui

Review of Componentix

We ordered a bike from Bike24 GmbH on 9.4.20 for o...

We ordered a bike from Bike24 GmbH on 9.4.20 for our 5 year old daughter and paid immediately via PayPal. It was a national shipment via DHL today on 24.4.20 after 15 days the bike is still in the same place where we ordered it in Dresden, the package was handed over to DHL on April 14th, 20 and set in Ottendorf Okrilla near Dresden where the shipment status has not changed, so we got in touch with DHL who told us that the shipper Bike24 Gmbh had to initiate a so-called research order at DHL so that DHL got ours
Prepare the package for further transport and we then had to contact the seller and so we just did that the seller because of the pandemic, the seller has reduced the hotline by phone and we could not reach him by phone only possibly via Bike24 website contact form have also been answered and replied as well please allow 3-4 working days delay and avoid additional inquiries. Our daughter asks us every day when will I get my new bike. Conclusion the payment worked without any problems and after that the seller is no longer interested in delivering the bike, but that can't be. We never order bad service from A to Z again from Bike24 gmbh