Community First Credit Union Review

Just had a lovely phone call with Pearly from the Dee Why branch who assisted me in transferring my funds into a savings account as well as setting up Internet and mobike banking. No fuss and quickly done. Great service and ease of transaction.
Thanks.

Rosie was incredibly helpful and responsive during my mortgage application process and has kept in touch regularly since. I switched all my banking over to CFCU and would highly recommend them especially if you appreciate personal service.

Pearly was wonderful with her time. I would recommend her to any members. Very patient & explains things very well. Will always come here to De Why to see Pearly!

Great staff and wonderful service.
I have been a member for 20 years and always received assistance on any level when needed.
Pearly, Rosie, Amanda and Michelle will always be there to assist you with any financial needs.
Robert Nelson

Gabi is super helpful! I'm often in the store and she always bubbly and cheery as I walk through the door. Such great service and makes going to the bank a pleasure

Thanks for helping me Pearly, with sorting out my financial needs. I had given up hope, specially when other banks that I've talked to was not able to help. I went to Dee Why store thinking I would just do a $50 deposit to avoid unnecessary fees. I came out with an offer of help from Pearly to help with my financial goals. Now, my finances are in order, and I am much better off now at this stage of COVID19, than when it started. I am happy to be an advocate of Community First's to family and friends.

The team at Dee Why store - Pearly, Emma, Amanda, Gabi - are very helpful and always treat me with a friendly smile. Recently, I was having trouble logging into my internet banking and Pearly sat me down at her desk and walked me through the process. She was very patient with me , as I am not a regular user of the internet banking. Along the way, she also walked me through some of the key features of internet banking, specially how to keep it secured. It is always a pleasure to visit the store weekly, and I am always greeted with happy faces. I am very thankful that the team are beautiful and helpful people, who are genuinely concerned with my financial interests.

Pearly has been very helpful & has a broad knowledge on all of my enquiries re.. loans & accounts.

Attended Dee Why branch to sort out some complicated account issues. I was served by Pearl who gave me her full attention, listened to what I needed to be done and then proceeded to not only give me the exact result I required and was able to answer ALL my queries as to what effect the changes would make and then, checked her proposed actions on my accounts and proceeded to ensure the changes were to my complete satisfaction and any eventuality had been catered for.
Absolutely brilliant customer service skills and certainly appreciated by me and transparent to my debtors and creditors.
Nothing was too hard or an inconvenience for her.
Thank you so much.

My experience with Michelle is fantastic. Very polite and courteous. Extremely helpful. It was a good outcome. Dispute has been resolved quickly.

Thank you Rosie & Michelle for your courteous, efficient service & attention
Your assistance was much appreciated

I have found to date, that all the staff at Dee Why Community First Credit Union to be efficient, helpful & more than commendable when called upon

Michelle is exceedingly helpful and pleasant experience.

very high standard of service with your team member Gabi . always goes above with her service when i need any help with my banking details.very much appreciated for her friendly smile and service always. thank you.

excellent and friendly customer service
Gabi took all the time without rushing me
Her extra skills, Spanish was very handy
it was very nice to speak Spanish at Dee Why Branch
It is always nice to come at DY branch and be served by a friendly staff as Gabi

Very professional and friendly service , a pleasure to do business here at the Dee Why branch ,I cannot speak highly enough of the two ladies who assisted me today, and I would like to give Michelle and Pearly a huge thank you for their excellent service.

One of the staff who assisted me to open my account with Community First, Pearly, from Dee Why store, she guided me perfectly in how to use internet banking, and set me up with my mobile phone app. She is very patient, and explained things really well. Before I came here, I was not confident to do internet banking, but thanks to Pearly, she showed me how easy it is to use, and I can't wait to use it regularly.

I recommend Michelle is one of the best staff I have ever come across, she is very patient. beautiful in the area of serving her customers. which will bring more people to this industry and I have already approved it myself.

Very friendly and professional service. New office fitout looks great.

Gabi was able to help me solve all my queries and concerns in regards to a loan I had applied for online. She took time to answer all my questions, moresso than anyone I had spoken to over the phone. She was happy to help when I asked to set up internet banking, and create a new account which I could transfer my savings into. I appreciate all of Gabi's assistance, and will certainly refer to her for any future questions I may have.

Community first at Dee why is a pleasure to deal with...
Pearly was wonderful at helping with my needs...

Being of advanced years I have some little difficulty with computer banking if I come across anything different from what I normally use. I have had the pleasure of meeting Pearly van Hulten who has been assisting me in trying to get up to date with current procedures.
I must say that her friendly and helpful attitude make updating my skills a pleasurable experience and I am very grateful for her assistance.

I had applied for a car loan although being knocked back for it the service from Emma at Community First Dee Why was outstanding. Emma took the time to go through everything in great detail as well as go above and beyond for me. I had a great personal feeling dealing with her and the way she handled the process and made it very simple and easy going. I will return to community first at a later date and try again. Good work!

I was very happy with the friendly help I received from Pearly van Hulten and her assistance in installing the credit union app.

This morning we were attended to by Amanda and were very impressed with her professional, knowledgeable and courteous manner.

we are so grateful to Michelle from Dee Why Branch, her professional attitude was great appreciated as well as her kindness and patience to us
Estela and me, Lady
We couldn't process the loan but that's ok because we understand exactly what she was explaining to us, we are happy for all the help we got from Michelle

Highly recommend Community First, very personal, thorough and professional

I have been a customer at the Credit Union for well over 10 years, the service has always been good.
But, I would like to mention in particular about Gabi. Gabi always makes you feel welcome; she is always extra helpful, Gabi is also very professional in the manner and service she provides.
I cannot thank her and commend her highly enough.

I have just celebrated 20 years with CFCU (Northern Beaches Credit Union, back in the day) Great decision, staff always helpful.
Can recommend highly

Prompt, friendly and very helpful customer service. I've been a life long member.

My partner Troy was granted a loan from Michelle Laylo at Community First recently. Michelle was a pleasure to deal with and made the loan process very easy and simple to navigate. We really appreciated her and the team s friendliness and professionalism. We would most definitely highly recommend Michelle and the team for all loan and banking matters.

great service with wealth knowledge which pearly was able to commumicate that made me feel at ease

A big shout out to Amanda, who helped me open an account with Community First. Amanda was very helpful and patient. Gave clear explanation of what is involved and provided me with key info. She was efficient, professional and courteous. Thumbs up!

the staff are amazing and very helpful. any issues are dealt with in a fast and timely manner. The staff are lovely to talk to each visit.

Went in for a comparative quotes for home insurance and the lady, Maria Pearly
van Hulten helped me with the quotes . She is well informed and explained the policy very well. I am thinking of cancelling my current insurance and transfer it to Community First .
She helped me far and beyond what I came for. She helped me with Internet Banking for my future convenience in my banking activities and mobile phone app which is so exciting!
Please extend my big thank you to one of your best, Pearly van Hulten of Dee Why!

It a pleasure to highly recommend the customer service provided by these two very efficient and professional ladies,
Michelle and Gabi during my visits to Dee Why Store.

I have been greatly surprised by their constant excellent customer service, and I am more than happy to provide this letter as a reference.

Pearly has been most helpful since Day 1 of my joining CFCU. She has a professional phone manner and responds to my queries in a timely manner, like today. I look forward to dealing with Pearly again next time I set my financial goals.

The staff , Pearly, is very helpful and answered all our questions. Thank you.

I was very impressed with the excellent assistance I was given today by Michelle who guided me very gently and kindly through what was for me a bit of a confusing experience. I am truly thankful for all her kind very kind efforts.

excellent service by Gabi at Dee why store, friendly service and very professional. always helpful .

After being a member of CMFCU (in various forms) for 35 years, I am still amazed at the friendly and efficient service that occurs whenever I seek assistance or advice.
I have never had a bad experience unlike dealing with some of the big 4 banks .
It is still refreshing to receive good old fashion service and a smile when you walk through the door at the Dee Why branch where the customer is a priority.

It s been a long time since I ve received such great customer service. I m currently with one of the Big Four banking institutions and have had enough of feeling like one of their million customers that require only adequate customer service. So I decided to try something different - and I m so thankful I walked into the Community First Credit Union at Dee Why. From start to finish, I was greeted and treated with care and received friendly, efficient and effective customer service. I applied for a small loan with Emma who walked me through the entire process. I explained I needed funds within a week as I had secured a new tenancy. Emma prepared my loan application and kept me informed via email and telephone with updates, her follow up customer service was second to none. Emma went above and beyond to ensure that the loan application process was not only quick but successful. Emma was so helpful and patient with my many questions and she came through for me at every hurdle because she had great solutions for my challenges. She made me feel positive about the fact that I could definitely get my finances in order, as the Credit Union offered extra complimentary services to help me budget and balance my finances so I can build up a substantial saving account this year. I d honestly forgotten what it had felt like to feel valued by a bank and it s staff who appreciated my custom. As a result of receiving such fine service I have decided to move entirely from my current bank to the Northern Beaches Credit Union because for the first time in a long time I feel happy to deal with such friendly people and genuinely positive about my finance goals. Thank you Emma, Rosie and the team at the Dee Why Branch!

I would just like to thank Michelle Laylo for the extra effort and follow up in regard to my recent loan application.

Excellent service and a great result.
Cheers Brian.

I would like to thank Gabi Carmel and the Dee why Team at Community first credit union for a great service! very helpful team and friendly! also a big bonus to talk and get great service with Gabi in Spanish!

First of all I went to Rosie, then Pearly came and did the most wonderful job of deleting old passwords and creating new ones for me which I could never have achieved without her wonderful assistance. My problem was I needed to restablish my internet and mobile banking applications which was an absolute nightmare and she resolved everything for me. She was so very patient and most courteous. Many thanks.

Gabi Carmel is an asset to Community First, no matter how complicated or difficult a transaction is, "IF YOU WANT IT DONE CORRECT THE FIRST TIME; GABI IS THE GO TO LADY"
I have no reservations in speaking of her in the highest regard.
No matter the situation, Gabi is always polite, calm and extremely Professional.
Not to mention, A Lovely Person To Do Business With.

Warm regards.Jan (:

Pearly has been absolutely outstanding, understanding, helpful and very patient regarding my mobile phone connections and applications. I have been a member for over 40 years, and the service has gone from strength to strength. It is good to see the standard of service has evolved with the times.

I would like to thank Gabi for her help with my account today in setting up my phone link. I have always the service very good, Thanks again, Ray.