It s been a long time since I ve received such gre...

It s been a long time since I ve received such great customer service. I m currently with one of the Big Four banking institutions and have had enough of feeling like one of their million customers that require only adequate customer service. So I decided to try something different - and I m so thankful I walked into the Community First Credit Union at Dee Why. From start to finish, I was greeted and treated with care and received friendly, efficient and effective customer service. I applied for a small loan with Emma who walked me through the entire process. I explained I needed funds within a week as I had secured a new tenancy. Emma prepared my loan application and kept me informed via email and telephone with updates, her follow up customer service was second to none. Emma went above and beyond to ensure that the loan application process was not only quick but successful. Emma was so helpful and patient with my many questions and she came through for me at every hurdle because she had great solutions for my challenges. She made me feel positive about the fact that I could definitely get my finances in order, as the Credit Union offered extra complimentary services to help me budget and balance my finances so I can build up a substantial saving account this year. I d honestly forgotten what it had felt like to feel valued by a bank and it s staff who appreciated my custom. As a result of receiving such fine service I have decided to move entirely from my current bank to the Northern Beaches Credit Union because for the first time in a long time I feel happy to deal with such friendly people and genuinely positive about my finance goals. Thank you Emma, Rosie and the team at the Dee Why Branch!