Comfy Review

The sheets we purchased have been great but the customer service was outstanding!

Super helpful and very friendly customer service! Can t wait for our sheets!

These sheets are amazing and their Customer Service is one of the best.

While this company truly produces a good product, the entire shopping experience was one of deep frustration for us and we cannot recommend the comphy company overall. We bought some king size bed sheets for a whopping 150$ - not cheap, but the quality is supposed to be great. On top, we agreed to 30$ shipping costs to Canada (shipping costs in the US would have come to 18$ so we decided to pay the extra buck). How shocked we were, however, when the UPS guy at our front door charged us another 105$ for shipping fees and customs duties! In the end we paid 285$ !!! for some bed sheets. After filing a complaint to customer service, we were briefly told that under Terms and Conditions, customers are informed to pay extra fees! WHO on earth reads through terms and conditions when shopping online? The 105$ add. costs charged by the carrier were explained to us the following way: 45$ brokerage fees (!), taxes on the brokerage fee (!), 30$ customs duties and 20$ provincial taxes. To make this story short, no country and no province on this planet charges such heavy taxes and fees (Canada is at 12%, which is equal to a fair 18$, nowhere close to what we paid). It is clearly UPS that has the audacity to cheat unknowing customers who shop online and internationally (who doesn't). BUT, it is in the end the c. company that deserves the criticism as they choose to cooperate with such a logistics company b) that does not better warn its customers of this fraught, and c) that apparently does nothing to change this highly dissatisfying situation for its customers like they could. Warn us better. Use a different deliverer. And encourage customers to pick up their ware at the border themselves. Instead, the shipping costs they charge (what for again?) are HIGHLY misleading. We buy regularly merchandise in the US, be it on amazon, be it macy's, etc. NEVER did we have to pay almost TWICE the original price for a product that in the first place is not exactly cheap. We are still wondering why we paid C.C. some shipping fees (30$), if UPS charged us an additional 105$. No answer was provided in my email to them.

Again, a product sold for 150$ came to 285$. Can this be justified? We live only minutes away from the Canadian border. We even could have picked up the product at a US post office close to the border. Only if we had gone through terms and conditions!

Called retail department with issue for sheet set flaw. Kelly was able to quickly resolve problem.

I have been a retail provider for Comphy Co for several years. I ordered a Baby Bundle, comprised of a knit blanket, a fitted sheet, and a quilted blanket. Despite years of poor customer service and slower than snails ship times, I still tried to give them the benefit of the doubt. Even when the colors delivered don't match the colors on the screen, I kept trying because the sheets were so soft. That ends today. They left the quilted blanket out of the package that I ordered on January 8th and finally received today. I had even sent a screenshot FROM THEIR OWN WEBSITE detailing exactly what I ordered, because I've had to deal with these nitwits before and wanted to be sure I got what I needed. And I still didn't. And now they want to charge me for the quilted blanket. After literally thousands of dollars I have spent with them. Nope. There are plenty of sheet companies out there. I'm going to find one who appreciates my business. I think I'll drop off the remaining merchandise to Goodwill. I can't tolerate the idea of Comphy anymore.
*UPDATE: when my company makes a mistake, we fix it at no cost to the client. This blanket that probably cost them $5 should have just been shipped overnight with no charges whatsoever. It was 100% their mistake. Thanks but no thanks--ettitude has a far superior product and I'll use them for home and spa use going forward.

Comphy Sheets make great gifts to family & friends! People have sent me messages of how wonderful the sheets feel! They don t want to get out of bed ! Much, much THANKS Comphy Sheets for making my bed wonderful as well as others. Night, night sleep COMPHY!

Sincerely yours,

W G Mastin

I ordered one set of sheets and loved them so much I ordered another set the next month (March 2017) We just last week, discovered one of the fitted sheets was missing the elastic. (My husband in washing the sheets and making the bed each week) never noticed - too funny . In phoning Kelly who was so kind in her response assured me another would be sent right away. The quality of these sheets is amazing. They re still like new. The quality of their customer service says it all in this.