Cincinnati Airport Marriott Review

Excellent lounge area, concierge lounge was even better, great service, convenient location.

Easy check in, clean room and great bed. Recommend.

Took great care of us despite the huge Reno going on at the time

Dropped off family to stay here. Walked through hotel and seemed really nice. We are planning on staying here when we fly out of Cincinnati.

Banquet staff was overly eager to clear the tables before guests were finished. Would have been better if we didn't have to spend the evening dodging servers oblivious to our presence.

Horrible service. I forgot my IPod and Bose headphones in my room after checking out I realized that I didn't have them. Went back inside and housekeeping had stolen them and lied about it. They lied about it.

Very modern and updated design. Service was excellent.

Little bit outdated and WLAN performance could be better. Service and staff was awesome.

Visited for a Tad Kwon do tournament. Was clean and very nice.

Very upscale beautiful. Indoor pool good prices too!

Updated and looks good. Good reception. They show you around. Added care compared to other Marriotts.

Room 121 the rooms were nice nice location good service

Room 121 the rooms were nice nice location good service

Great hotel. Someone lifted my Fitbit hr clearly because I left it in the room and no one found it. I called back multiple times. But great bed, rooms, clean, ok pool and nice location. We've come for two weekends away here and worth the price. Check out this on hotwire. Hot deals will save you 40 bucks a night.

It's a good hotel. Nice rooms but the the beds are not that comfortable

My room was still dirty when I got to it but the restuarant and bar inside is great !

Nice and Clean!
We brought Chicago to them !!!!

Room is great, bright and tidy. Staffs are friendly, services is great, and food is a disaster. This is my first time having Caesar Salad that served with A! WHOLE! lettuce without chopped and mixed with sauce well... Other foods here are mediocre, it s food, and can make u not hungry anymore. Don t expected further than this.

Great location by the airport nice room great service.

They were updating their keys when I stayed, kinda annoying, but fixed now I think. The restaurant's menu was very good.

Very convenient location and good service. Some limitations due to construction work but overall a very good experience.

It was great, clean rooms, nice lobby, very friendly staff

Very friendly, helpful staff, convenient airport shuttle, and newly renovated rooms. The room renovations include a sliding door on the bathroom that provides much less privacy than a conventional door. This is the only reason I didn't give 5 stars.

I clean the carpet there. The rooms are modest and well kept. Good friendly staff. Lynn from Braxton carpet cleaning services

The food was really good and the waitress was nice.

I was only there for a food delivery but the chef and the staff were very nice and very helpful in the process of me doing the delivery. I give it 5 stars because their service was excellent.

Nice everything was nice. The rooms was very clean.

At this hotel for business, it is great. The food is just alright though tbh. Great beds and rooms

I stay at this hotel every year for the Macy's Fest, the staff is always professional, friendly and they have people standing in the lobby ready to answer any questions and help in anyway!!!!! I am glad that Dove Productions stays here every year :)

Had a hard time getting service sitting at the bar.

The front desk employee was very nice, even though he kept calling my wife a sir.

We hold our company meeting there at least once a season and it is always a 10 in customer service, cleanliness, and professionalism! I strongly recommend the Cincinnati Airport Marriott to everyone!

Staff was nice but ask for an extra blanket and they never brought it. The bed was also not the most comfortable. For a 179 dollars a night you might want to look other places.

We were there for a gala and it was very nice. I was impressed with the loacation.

Clean affordable rooms! And the staff is super friendly!

Great hotel and staff. Go to the bar and enjoy not only great drinks but the bar tenders are great fun.

Marriott is a favorite of mine... I stay often but not at this one. I stop here often though for lunch and a star bucks brew too. I enjoy the restaurant and have met interesting people who are going in and out at airport. I'm sure the rooms are probably as nice as other Marriott hotels. Just don't stay because this area is near my business so no need to do so. A+ for Marriott!!!

Excellent hotel and staff. Great facilities, restaurant and room. There is nothing at this location. Terrible location, convenient to nothing but the airport.

The room is spacious and clean. The staff at the desk have been incredibly helpful as was the hotel shuttle driver. The conference accommodations have been nice with wifi. It has been a great experience thus far.

Great location and nice rooms with a nice workout & pool facility

It was nice they had a shuttle from the airport (hence 2 stars instead of 1). I got in to the hotel and the customer service at the front desk was quite unprofessional and discourteous. Mainly like she didn't really care about her job. I went down later to ask about internet (since when I called no one picked up the front desk). I asked if she could help me resolve issues with the wifi, that I paid premium for. She pushed a number and handed me the phone (which then went to an automated service for tech support). This was outrageous. Once I called tech support back in my room, the tech support team was confused why they were talking to a guest and NOT STAFF. Wifi is a basic requirement for business trips now and without it, I might as well stay at a motel. So the mix between unresponsiveness and indifferent customer service as well as lack of basic necessities has left me to leave this low rating. Worst Marriott experience I've had.

Hotel is under renovation, but the staff made efforts to make my visit enjoyable.

This was a great place for my company to have their business meeting. The breakfast was amazing and staff was so helpful!

Very nice hotel 5 minutes from the airport. Nice club lounge

The staff was very professional and polite. They were willing to help in any way to make our event go as planned. I would most defently go back to have another event soon. A big thank you to all of the staff that helped with our event.

Wonderful stay! Bed was amazing! Shower head was the rain shower head, bathroom great lighting, extra shelving, tv was huge. Breakfast was great!!! Staff is super nice and the inside is nicely decorated and high class.

Fast and courteous TSA. Very comfortable waiting area.

Nice place. Only stayed for one night on a business trip. Room was immaculate, front staff was busy but very accomodating. Did not have time to check out lounge/bar.

Just sat in parking lot awaiting family member waiting on luggage

Poor WiFi but otherwise nice hotel. I m still hoping Marriott will put at least one foam pillow in each room

Great staff and really felt safe & able to stay healthy as they are taking every precaution and then some. The staff was extremely welcoming and helpful. Highly recommend getting back to travel with a stay here.

Outstanding property. Modern, clean, intelligently laid out, many amenities (including an excellent restaurant, a Starbucks, lots of meeting rooms). Very helpful staff (typical for a Marriott). Easy in-and-out location near a major airport and right off the freeway. Was overrun with loud teens during my visit, so do be aware this is a potential destination for youth athletic groups and so on, if that is of concern to you.

The beds are extremely hard!!! The reply from this hotel came swiftly there answer to the hard beds. Was pillow top mattress etc. Well now I see where things went wrong witb my stay I didn't get a room with a pillow top mattress next time I'll request a room with a pillow top mattress...

Cool hotel. Easy access to hotel from the sides of the building and not just the front. Customer convience is a plus!

Had a good stay here overall -- the room was clean and the breakfast was AMAZING. In particular, the staff for the breakfast was on top of their game... can't give enough compliments to them. Our only problem was when checking out, we had asked to store one piece of luggage for 3-4 hours while we went downtown. They said they would, but it would be left out in an open area, not locked up or behind the counter. When I retrieved my luggage, I was able to take it without showing anyone the luggage tag. The hotel really needs a safer area to keep luggage during the day.

Quick overnight stay the night before my early flight in the morning. Remodeled and like new.

ZERO STARS, DO NOT BOOK THIS HOTEL
I never even stayed at the place, probably very nice and clean, but this is about the management of this hotel. I ve never experienced a lack of compitence in management like this place.
I booked this place and immediately called to cancel because I realized they wouldn t let me check in until 3 pm and I was under 21 so I wouldn t be able to check in. The man at the front desk confirmed my cancelation. The next day I realized I was still charged for the room. I called the hotel, talked to the supervisor Tim, and they said to call Hotwire. I called Hotwire and they said to call Marriott.
After being given the runaround by both Hotwire and this hotel for about two hours, I get a hold of Brody, the hotel s main manager, who accused me of lying to him and hung up on me. I then proceeded to call the Marriott AGAIN, and a voice on the line said, hi, this is Brody how may I help you and when I asked, Wait who am I speaking to? He realized it was me who he was talking to and said his name was George and put me on hold. This is when I decided to give up. I don t understand what is even going on there, I don t know who I talked to because apparently Brody likes to go by George when he knows he s done something wrong, maybe I never even got to talk to management and they were lying to me. But this was absolutely ridiculous and it should not be this hard to get a refund on a room that I canceled within the first 5 minutes of purchasing. Do not go here. Seriously. They will screw you over and waste your time.

The staff was very helpful. The hotel was clean and beautiful. Nuff said!