Fatal.
You ask for information and help and no one knows how to inform you of the application you have to bring.
Very deficient and unprofessional care. There were three girls doing nothing and the only thing they tell you is that I have to look it up on the internet.
Please ask them to tell you where you can find the application online and they answer that they only take the documents or request them .. amazing attention, what a waste of time and what a precarious care.
A certain "Montse" attended me ... The worst experience of my life. Absolute disrespect. I hesitated to go to the police station.
For starters, he had an appointment at 10. "Montse" arrived at 10:13, after smoking a cigarette at the door and talking quietly on the phone.
I am a high school teacher, I tried to explain to him that I had been in the city for a week and still did not speak Catalan, despite this he spoke to me all the time in Catalan and concluded by saying: "So that you can get used to the way things are here" ... He continued with discriminatory attitudes saying: "those titles of your country". I am a foreigner, but I have been here for 20 years, this is my country and I have studied here even though I was from Catalonia.
I clarify very well that this is an isolated case, in 20 years I have never experienced something like this ... The people of this city are wonderful, but because of specimens like "Montse" -unique in their kind- things become cloudy.
If you please stop by and they treat you badly, do not hesitate to ASK FOR YOUR NAME AND LAST NAME and put the corresponding claim. Mainly because there are a lot of qualified people out of work who could do that job well.
I have already called about 5 times, when they take it from me (usually very difficult) they start to pass me with other departments or they have me waiting for 10 minutes, if they do not answer border people and when I explain my problem, without stopping speaking They put me on hold again. Not to mention the day I went there that the girl who treated me had no idea about anything! Terrible deal, lousy people!
I had no complaints as to help with the application for approval of title
What unpleasant workers ... A horror movie from the moment you walk through the door, and pitiful attention. They do not cut into laughing in your face at the doubts or problems you have.
The worst thing is that they do not seem to care in the least about the comments that are read here.
They never answer I call and I call and they don't answer.
No empathy, they work of a piece of paper, needed clarifications and advice, the lady was not helping at all. Wanted to see me gone, though i had cita previa and had paid the fee. They have ridiculous requirements to equivalate a BTEC...which they have no clue what it is. Kept telling me of papers needed for Bachillerato even though I stated in Spanish 1000 times my son wants to do a vocationl course, for wich you dont need ESO...still wast able to do it....
The two times that I have called they have taken care of me well, clarifying the doubts
The treatment is terrible, 10 minutes waiting for the phone while I go down the shift (from 9 to 3) and when I almost have to touch, they hang me ....
Vaia kaka telephone attention! You've been waiting half an hour and they do not tell you anything over the phone. My mother, this is getting worse and worse! Very sad!((
They indicate a phone number but do not answer calls. The civil service of this country works like this.
It leaves much to be desired. You can not submit online applications, you must go in person, and in the full enrollment calendar they begin to make intensive hours from 9am to 2pm (ole tu !!!)
The attention from the staff who cared for me, when they did, is very good. But as other users say, the fact that you can't contact anyone in person when you have a serious problem is unfortunate.
Unfortunate: the phone only serves to redirect you to 012. However, on the website and in the pre-registration documentation it appears as "telematic attention". 012 is not able to answer queries and is limited to reading the web.
You have to wait for a while and when you manage to contact them it does not help you, they just give you an email to solve the problem but they do not give it to you correctly, so you have wasted time
It does not matter that we complain they are civil servants and No one can take them away they are the scourge of the country
Waste of time, money, patience. Total nor have I solved my problem. Thanks for everything!
It is obvious that they need more staff especially on specific dates. The staff that works there and responds correctly, I have no complaints, but it is clear that they are overwhelmed. The Generalitat and the City Council should set the needle. The other territorial services can allow quick and personalized attention because they do not have their workload.
Sadly no options for spanish nor english. The instructions are unclear, "we call you in 2 weeks" else call us back. No answer when you call, You can't in person you need an appointment... It almost seems like they do not wish to take children in to the school.
I join the rest of the complaints, which from what I see are all equally negative. I went for a labor resources issue, which over the phone and the web impossible to solve. The attention quite poor, the official answered my questions with her face of anger and sighs of distaste to each of them, without just giving me information about what I needed. Really, in the times that run where all the companies and services already work with the quality and customer service system, if they implemented it here, more than one job would be in danger and another rooster would sing.
There are a lot of people walking up and down and chatting with each other, but nevertheless you must wait for hours and in the end you leave without any solution to your matter. There are staff from at least 3 administrations and I think he runs around quite plugged in that he has work as a hobby.
In general, they treat people as if they were subjects and forget that their salary to pay for their houses in Sant Cugat comes out of our taxes. It takes someone professionally to put them on their feet so they know where they are and what they are for. Luckily, not all officials are like this
How can I request an appointment that I can't find an option
ALWAYS ALWAYS ALWAYS you call, you come out wanting to even report them .. How is it possible that you want to ask a couple of questions after waiting almost 40 minutes and then hang up on you? Ah, yes, later you go in person and they won't let you make even a photocopy. Thank you.
What a shame of management. In my case, I am very indignant since to present an amendment for having excluded me from the list when I gave them consent to check my data, now I have to travel all over the city to deliver the certificates and even more they do not respond to my messages. They are useless people who do not know how to do their job and harm people, I hope that people will find out what kind of dysfunctional administration is parasitic in this institution ...
VERY BAD TELEPHONE ATTENTION, NOBODY ANSWERS YOU, PUT YOU IN WAITING AND AFTER MORE THAN 10 MINUTES HANG YOURSELF, THEN TAKE DAYS ... TO BE EDUCATIONAL, THEY ARE THE FIRST BADLY EDUCATED IN ATTENTION TO THE PUBLIC ...
The effort of those who work is really appreciated, there is very little staff, the lady who attended me is in charge of everything, ordering, searching, and giving information apart from asking that the antibaterial and the mask be put on, even taking the temperature a lot ago. congratulations. They should put more staff
No one other than the answering machine gets on the phone.
Impossible to be served on the phone, desperate. And when they do it badly and in very bad ways.
It is a shame the operation of this service. Telephone, online, in person. They don't feel like working. There can be no more negative reviews and nobody does anything about it?
It is impossible for a service like this to be so complicated to access and to be served. They do not give you the option of attending by phone and they send you by appointment or mail supposedly faster the mail but .. it is a laugh they tell you that 72 hours at most to answer because it is a lie. I am waiting for a response to A simple question which is urgent, I will have to introduce myself there and see ..
TELEPHONE SERVICE NEPHAST, LONG WAITING AND LITTLE RESOLUTIONS
It is a shame the organization. They do not pay the salary, they do not answer the phone and they are a great deal.
For that you have made an appointment, I have been waiting for 4 hours when I had an appointment at 13:00, I arrived at 12.50 and there is still nothing missing at this time 30 people ahead, shame this system does not work at all to see what the education budgets are invested in, of course school places No !!! Thousands of people with the same problem here asking for a place having made the prescription with time within the deadline.
The job search query service does not respond or does not respond properly. If you go there in person they don t explain anything either. At 012 they can only read what the web says. This is also done by me.
Organization out of date like the XIX century, without electronic registration.
I thought it was excellent ... everything was very tidy .. a lot of hygiene protocol .. adequate attention and on time .. excellent treatment by the girl who treated me .. that's why I give 5 stars ...
Before you go take a relaxing lime and arm yourself with patience. I have three children of school age and the times that I have gone to do procedures that should be simple: nobody ever knows anything, nobody can do anything, they make you wait months and months for answers that do not arrive. It is a bad thing for me to put a star since the note they play is negative points.
Tomorrow the children start school and I still don't know which one it will go to. Painful telephone attention, they tell you that you are in the 7th position of waiting calls, and when it arrives at 1 and it will touch you after more than 15 min to the phone, they tell you to call later.
A real mess.
Treat me bad
Or you get fatal or hang your phone directly.
They serve you very well, they give you all the information you need for your children's school. You must keep in mind that it is a very busy office and the problems of each person are diverse, you must take forecasts and assist with the necessary documents and know what you want.
Terrible, they give you a number that does not correspond to what you want to do and then they just say "uy we were wrong". Not to mention the endless queues. 17 tables that only serve 4 ...
Service to find the place in the school for the kids was fast. Staff were professional and outcoming.
I just called to have proof of a validation that I processed. I answered the call very quickly (I called about 12 o'clock) and they kindly informed me that to access data on requests is done in person. They treated me very well but this type of consultation would have to be done by phone, it is literally just accessing the database and reading out loud as the application goes.
They are the greatest exponent of laziness. Total disregard for families with children of school age. Two days before the start of the course, they have not yet been able to respond to files on the table since June. One more example of the misgovernment in which we find ourselves. Of course the fault is Madrid.
ANTIPATIC AND VERY DRY .... I have called 3 times to ask an inspector for information and after passing through different departments I can talk to a person who was saying my message to an inspector who could not be placed on the phone. ... YOU THINK THAT A TEACHING DEPARTMENT GIVES THIS PICTURE SO MUCH
Unfortunately, you have spent an hour trying to get them to pick up the phone, at last they pick up the phone, I tell them the question and they tell me "one second" (one second) and they hang up on me. But what kind of joke is this?
We are a Catalan family, working, struggling for quality public education, and that we have run out of public space for our 3 year old daughter. How can it be ???, where are we going to stop ???, you force us to go to the concerts and spend some money that we do not have, and then criticize those who go to the concerts ..., but if you force us to !!!!!, we will opt for a free school, not concerted and just as expensive. We do not want private schools !!! Injustice !!!!!!!!!!!!!!!
I don t put a zero, because a star has to be marked. Bad attention. I don t know how they still work the same.
What a vengeance of service ... I have been trying to make a consultation for weeks and the only thing they do is keep you waiting for hours and then divert the call and hang up ... This ilk of incompetents collecting with the taxes we pay and with the people there unemployed .... This is how the country goes.
Nefarious attention and service.
I have been calling waiting for hours and when they finally answer the call, they do not know how to answer or they redirect you to another "always busy" extension. Regrettable.
Terrible. In June I asked for a change of place for my daughter, it is September and I still don't have a school. My daughter is not going to school. Nobody takes care of anything. A shame all. Disasters
It's been good that they only take it when they pick up the phone, or they take it when the information arrives
Attention to the lame citizen. It has been impossible for me to talk to anyone. I have called 6 times and lastly they answered me after 8 minutes waiting and when it happened to me with the corresponding department, no one answered. It's a shame on watch
Very bad telephone service. There are already several people who ask for the same thing (derived from other entities) and who have literally cut off the phone. To me today at 12:40 p.m. an unfriendly lady. I don't know if the staff is overworked or a fan of the law of least effort, but neither of these cases should include the method of hanging up the phone on the callers.
Bad attention, unwillingness and apathy. It makes you want to take the
Harakiri every time you have to contact the Consorci, they forget that their work is of citizen service.
They leave you waiting and when they pick up they hang up, bad service, very stupid people, they don't solve anything for you
. It is not worth anything, they have left my son without registering having the best grade of the course
Terrible service 2 hours waiting. What do you think you don't have things to do? Buahhhh could already hire more employees. For that they make us pay so many taxes? !!! Please.
All perfect the problem is when they change personnel and give different information
pff is that called phone? here in Barcelona we are still in the 19th century
Half an hour or more calling several times after more than 5 minutes all the lines are busy and ONCE THEY ANSWER ME, he asks me without understanding, almost if I say yes from Barcelona, he tells me to wait AND HANG THE next call, we return to 5 minutes all lines busy
Terrible planning. Luckily there was a girl outside who helped me, otherwise she would have had to wait more than 2 hours.
I think the same thing that a lot of people, super badly organized, have made three calls and they have had me waiting and who they told me that they had happened to me had to wait 06 / 08minuts without attending.
Very bad how people treat you, falsify papers and they take them
His face was impatient, He did not ask me for useful information
A disaster ... You do not have enough to do bad things that are badly educated on top!
They would have to remove the consortium and do the paperwork at the school in your neighborhood. I read it ah and I'm wrong
Unfortunately telephone service. They put you waiting a long time and then hang up.
SHAMEFUL!
They have eliminated telephone support, to resolve any questions you must send an email that they usually send to the website in response, and otherwise the appointment will take at least a month.
Many people make an appointment, and do not solve the problem, they have to ask for another appointment so as not to choose the appropriate department. Deduction: The page is not clear enough, it is not a good system.
In addition to the reduction in resources, which is very evident by the huge queues, when your turn comes you are treated in a disastrous way, they must have a minute of attention limit per person, but I do not explain.
I have filed two complaints, the two times I have addressed them and I invite you to do the same. We should not accept this service.
Terrible attention The person who answered me by telephone, dispatched me with very bad taste. Apparently without any desire to work. I have had to call another Consortium of another population where not only one person but two have attended to me, which better. They should learn a little ways and manners instead of just going to warm a chair.
Total incompetence, impossible to solve anything by phone, after waiting 5 minutes they tell you that they are busy and that you call again, or they hang up directly!
Desperate, when you call on the phone a voiceover tells you the turn it takes, when you finally reach number one, it hangs up and starts again.
Very rude, they make you wait several minutes and then they hang you up.
I went 2 times, they were very nice. The people who attended me were very polite, and they explained everything well to me.
It is very strong, you get to the office and all the tables are empty, the employees with no one at their table and talking to each other, and when you ask they tell you that you have to make an appointment online, where they give you an appointment in 15 days.
This is how they show the solidarity they have with society at such a difficult time, that is called taking advantage of a complex situation in their favor (not working).
I have days calling and they do not catch me they leave me waiting for a long time to say to call within a few minutes
Nefarious service that is sad. In general, unpleasant people who have no intention of helping the public. What a stress!
Very good attention. Maybe a long wait but they serve you well and give good answers and / or solutions. I have no complaint.
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