I have already called about 5 times, when they tak...

I have already called about 5 times, when they take it from me (usually very difficult) they start to pass me with other departments or they have me waiting for 10 minutes, if they do not answer border people and when I explain my problem, without stopping speaking They put me on hold again. Not to mention the day I went there that the girl who treated me had no idea about anything! Terrible deal, lousy people!