Centers for Medicare & Medicaid Services Review

My overall experience with this hospital has been absolute trash. Needed to go to the ER and unfortunately Centerpoint was the closest one. Not an overly long wait, but after I said workman's compensation would be paying for the bill they let me go without any forms or contact information. Months later, their claims department would not stop calling me and after referring them to my workman's compensation insurance I thought I was good. Nope, now almost 7 months later, I'm still receiving bills of amounts needed to be paid even after my insurance said the case was completed. Everyone I know says they're garbage and now I see why and completely agree.

They're the worst hospital I've ever been to!!! If you have a life threatening injury do not go there!!!! You will be bead before they even get around to it and believe me it's on their own time.

Received excellent medical care for an orthopedic outpatient surgery at CenterPoint Medical Center. Many thanks to the staff.

If I could give this hospital negative stars I would. Hands down the worst ER wait I have ever seen. Been to many hospitals across the country and this place is a disaster. Had to take my girlfriend there because she was having a very hard time breathing and we waited for hours as she was struggling for air and in tears. A hospital is supposed to be a place u can go to get help, feel safe, and be comfortable. If u want any kind of real medical help avoid this hospital at all costs.

It is so encouraging to find medical staff who are extremely competent and work as a team, demonstrating skill and excellent communication. Three years ago I was hospitalized at Centerpoint with hemorrhagic stroke. They saved my life & I still see my neurologist at Centerpoint medical offices. In May my mother entered Centerpoint through the same emergency room for attention to a wound that was not healing. She is still under care of the extraordinary doctors and staff of the Advanced Wound Treatment Center at Centerpoint. Kudos to the medical professionals of Centerpoint, & to an administration that knows how to hire & train staff. But also to the cafeteria employees who have gone above & beyond.

All good from the time I arrived to the end of the procedure. I have always had nothing but good to say about Centerpoint and the treatments and surgeries I have had there. I will continue to go
to Centerpoint for future needs.

Was called right in with no wait at all. Centerpoint Orthopedics really care about you!!

Clean but so slow......... They take you from one ER waiting room to another, then a room.

Everyone was super friendly. Made sure I had everything I needed but also gave us plenty alone time to spend with our twins after they were born.

My husband was admitted through the emergency room when he experienced very low oxygen levels after surgery. Care was immediate and exemplary. His room was on the new 7th floor which was so nice. Care was wonderful in all areas. Love that we have such a great hospital in Independence.

My latest experience with the staff at Centerpoint was excellent just as all the previous visits. The staff was pleasant and very efficient. They truly are HEROS in my book
Thanks for all that you do!

I'm usually in and out pretty quick everybody is friendly , efficient, professional! I've never had a bad experience there.And they always address me by my name like we're old friends.

the staff is really nice the wait was short it took no time for the test

Father in law was sent here due to over capacity of the VA hospital. After being admitted to get blood sugar moderated, he has been in "normal range" for 3 days and yet they have not released him and are continuing to run X-rays and additional tests that are not necessary for what he was admitted for. The meal situation is a mess of it's own, you would think it wouldn't be so difficult to get your meal. In order to receive your meal with everyone else you must call it in, and the system to do so is not friendly to the older generation. A 70 year old man with hearing and vision impairment does not have the experience or the patience to call a number and press buttons for 5 minutes just to reach someone to order from a menu with tiny writing. Very unimpressed overall with this hospital, and not seeming like we are going to get answers any time soon as to why they are continuing to keep him here.

pleasant, everyone was doing their best to keep things moving ell and it was a job well done. They have a great staff and a nice clean facility.

As a 60 year old I have unfortunately been in most of the hospitals in the KC area in my life. Centerpoint has the most professional staff of nurses I have ever dealt with. Always friendly and attentive.

The worst experience in my life! First and last time ever going there! Literally was there over 3 hours and had not been seen by a doctor, so I left. They have all these people (including me) sitting around with an IV in their arm while in the waiting area, so there was no patient privacy for anyone. The place was understaffed and literally in chaos! The little staff there was, were non-empathetic! The nurse Autumn was the nastiest rudest nurse I ve ever came across! I would not recommend this hospital to anyone what so ever!

After spending 2 hours before even been seeing for blood pressure I was told it was going to be a 4 hour wait for fluids. After I had spent over 13 hours puking up everything. Went someplace else. Found that I meningitis. A sever case, that could have easily killed me if it wasn't treated.

My grandma died here a few years back the nurse was the RUDEST person to our family when we were trying to grieve and kept telling us that our grandma couldn t hear us because she was brain dead! Now my uncle was transferred here due to no other hospitals having any openings. He broke his hip over 2 weeks ago and now suddenly has pneumonia and is doing 10x worse than he was when he had broke his hip before! They haven t bothered calling the family to give any updates or anything! We re working on having him transferred literally ANYWHERE else besides here! I know several people that have had negative experiences with this hospital!

The doctors nurses and housekeeping staff are amazing

Completely unprofessional, my mother went to go pick up my grandma to take her home. She was completely rushed out of her room. When she got home she realized her IV was still in her arm. Terrible, please do better. Trash

I am the primary insurance provider with a Cadillac plan through my employer. My wife had a lump removed from her armpit and they wanted to use her employer insurance as primary which caused a copay of $1200 vs. a copay on my primary insurance of $0.......my wife's insurance is secondary, and Centerpoint cannot get through their thick skulls that my plan is the primary........Centerpoint stinks, do not go there for ANYTHING, they are a profiteering hospital, they don't care about your health, they want $$$$. And I might add the infection that took place in her armpit because the doctor put the drain hole above the incision instead of below....makes me laugh cause he probably didn't even look at the patient cause it was a simple procedure...."ehh, armpit, cut this, cut that, drain hole...that's a wrap.....got tee times at 2.....good job people"....meanwhile, my wife is upside down under the surgical covers and nobody looked to see where her head was......so irritated....why would you put a drain hole above a surgical procedure......gravity, it kinda pulls things downward.....

Excellent experience! Both registration & radiology departments were courteous and professional. Thank you Centerpoint!

As always I believe that Centerpoint is one of the best all around hospital in this area.

I've been here a lot and they took really good care of me

If i could give them zero stars I would. The other night my mother went into the ER with severe abdominal pain. My mother suffers from a severe hiatel hernia. Severe being that it is the size of a grapefruit if not larger by now. My mother gave her information to the front desk (she has insurance) which she was informed to take a seat and wait. She waited and waited and waited, oh and waited some more, all the while showing significant discomfort and pain, hell it was so bad that other patients were going to the front desk asking if she was ever going to be helped, the only attention my mother received was concerning where she had parked her car. They were so extremely concerned about this that my mother literally threw them the keys and said if it's in the wrong spot please move it as she physically felt she could not.. They never moved her car, she was never seen by the Dr or nurse. She finally threw in the towel and hobbled out of the ER where she somehow managed to get to another hospital. I can't believe this is how you treat people. What would she have had to do in order for you to see her and take her seriously?

First time coming here in yrs and the whole nursing staff was amazing! There was a lil wait but they were very patient and understanding. The best nurses and bedside manner ive seen in a long time!!

You are better off dead than to seek treatment here. Seriously, head south and go to St Luke's East. I made the mistake of going to the ER here instead and total charge was $17k. They gave me IV meds and took a CT scan. That was it. That doesn't include the radiology bill and Dr's bill. I wasn't even given a full bed, some half bed my legs hung off. I also inquired about getting a copy of my records and no one ever got back with me.

I was in Centerpoint for a total knee replacement last Tuesday and stayed through Friday. The nurses, techs, room service, physical therapy, occupational therapy, and others were so helpful, supportive, friendly, knowledgeable, and patient. If I had a suggestion to help improve anything, it would be to make sure the meals were a little warmer. I'm sure my nurses would have offered to heat it up a bit if I would have said something, but it wasn't a huge issue. I would definitely stay there again for any future medical procedures. Absolutely loved my nurses!!

Great visit. Dr Owens was honest and up front, the nurses on 7 were fantastic. The only down side was ER. I saw the Doctor once and was told by respiratory I was Covid neg. and also told by registration that I was being admitted

Was discharged yesterday and wasn't informed I could take home the postpartum care items I'd been using in the bathroom. Called today because I'm in pain and discomfort, requesting if I could get those items because my nurse never told me I was gonna need them at home or that I could take them and they basically said "too bad so sad, not our fault she didn't tell you or give you proper care." Some nurses here are excellent and truly caring and love offering knowledge and information, some see you as an inconvenience they'd rather not deal with or help more than the base minimum job duties like taking vitals and leaving.

I had six surgeries they were all real good. I also have three doctors there. Very clean staff sure know's their stuff

I was hospitalized with pneumonia, sepsis and some other serious issues the last 9 days of January 2016. From the doctors to the respiratory therapist to the support staff, everyone was awesome. I have heard some negative feedback about the hospital and I honestly had some doubts in coming there, but I couldn't recommend them enough for others. They seem genuinely concerned about your health and proactive. They have even followed up with me after I left the hospital to see if I needed help getting meds or other treatment for my post-hospital stay. I highly recommend this hospital and its staff.

Centerpoint Medical Center is a great hospital , staff is very nice and caring

Nurses and staff are great it's like seeing old friends when I go to the cancer center. Dr is great too.

Some staff were friendly, some were not. I had a heart episode a few months ago; I was a level 5 emergency, but waited about an hour for a room. Really sweet Radiologic Technician took my chest X-Ray and helped me get undressed so I didn't tug on my IV line. Got re-dressed and the nurse who came in was a bit rude, I was trying to pull my sleeve up so she could get to my IV and she yanked the sleeve up, which didn't feel great at all. They gave me a lot of meds but never told me what was going on. I told them I had vascular issues and all my other medical history. I always ask what medications they're using in my lines so I know how I react to them or what to expect. I asked the nurse what she was putting in my line and she told me Phenergan; It rang alarm bells in my head but I'm used to generic names so I paused for a second, she pushed it fast, then told me it was Promethazine, which is caustic to veins and a medication most doctors will refuse to administer IV in a normal patient, much less one with a vascular disease. I told her my arm was burning but she said "That's normal" and left. I've never had my arm hurt for more than a day or two after having an IV like that, but my arm was driving me nuts for a week. My doctor and I almost ordered a CT scan of my arm; I would have done so if I had the funds. I had no idea what was wrong until I dug out my paperwork a couple of days later.
A month later my med bill came in. Before insurance, my 8 hour hospital stay, which included an EKG, X-ray, Fluids, and about 5 meds was 5k. It took their financial aid department 2 months to deny my request, and they immediately threatened collections after the wait. Their payment plans are not flexible at all, and they tried very hard to make me pay it all in full at once.
Not impressed. Usually I know once I'm at the hospital I'm being taken care of and feel more at ease, but not here. Especially with the patient in the next room begging for them to let her go or she was going to pull her own IV out. This is especially disappointing because I am a patient of the HCA network and I really love my doctors in Belton and Lee's Summit. Next time, I'll be driving there.

Incompetent in the billing department! My wife and I had a baby in January, we received some bills and payed them, now it is July and we just received a call from a debt collector saying there is still a small balance that was never paid. We called centerpointe to get it cleared up and they said they did not have an address on file so had to send it to collections. They were rude on the phone. They could not even tell me what the rest of the balance was for...make sure to keep all your receipts!

As usual the staff and technicians were friendly, professional and very efficient. My only complaint would be that I was told they would call later in the day with results and the call did not come until the next day. Really I would have preferred being told I would receive a call in the next couple days. That gives a window just in case the department would get extremely busy and not be able to make that same day call. Other than that I would give more stars if available.

well i love how i go in there barely walking and the doc tells me oh you will live with this for the rest of my life but yet i dont have insurance they cant help me and and theres nothing they can do great so if i loose control and wreck my car its on ur head

At check-in (surgery center, outpatient) the receptionist said there was payment due before services, not an issue. My husband called me to the desk since I pay the bills. Once at the desk I asked her to explain the woman was very rude, I was told if I returned my calls all this would have been handled and she wouldn t have to be explaining everything again . I stated to the woman there was no need to be snippy, my husband does not take care of the bills. The lady then said she was not snippy, I told her yeah, she had a bit of snippy she said she didn t mean to be. (Lady had no name tag, but she was very heavy)
It would have been the end of the story all was well, until the office manage felt the need to interject herself into what was going on. As the lady was setting up the payment plan and charging my benefit card I was explaining to my husband that the amount may not be anything close to what they were telling due to claims and the way they come in but others bills will total that amount. At that point what I presume to be the office manager interrupted me, and told me the girl did not have time for me I needed to move on. I explained to the woman I was not hindering anyone I was talking with my husband. The lady taking care of me (still typing) even explained this to the office manager. When I turned around there were two people in the waiting room, no one at the sit down desk and no other people. This was at 6:15 a.m. I asked my husband if I was being ?$itchy because I missed morning coffee but he felt we were being talked down to and scolded. He felt they did this because of our age. I felt they talked to us like that because they do not want to do any real work in the mornings. I am sending my details to CP, CEO. If you have had a bad experience with the front desk please write him. It is a shame that the employees with the least amount of technical skills can have such an impact.

First night i took my lil girl there they said she's fine. Next night had to go back and it was just as i thought an ear infection. She is 2 years old and autistic they were rough and mean to her. One nurse even said after i asked to take off her ID that she needs to learn you dont always get what you want. I said well she wanted to feel better after her first visit last night and she learned that lesson then. I saw cockroaches n the floor crawling and I saw a woman waiting for over an hour with a broken leg, the bone sticking out. They let her sit and cry in pain. I saw another woman have a seizure and the nurses just stood there holding down her arms. i will NEVER go to this hell hole again. I will go to a vet first.

Last year I had to go in for an MRI on my knee, and when I arrived I gave my insurance and was told they were in network yet I have fought a billing dispute till this day. Every time we resolve the issue they never give me a reference number of any kind. Today is 4-29-19, the last time I had a resolution was 10-22-18, before the hat was as 5-18. I document everything but they never have record.

If you love your life don't go there.because they don't care about people.they kill people .never go back there.even if you don't need surgery they tell you that you need it.then they passway.there nurse's are lazy

Had to wait an hour to see the dr. (With an appt) But, everything else was great.

My experience was terrible. And eventually I was just sent home without any resolution to a major issue.Was in ER several hours after I was told my room was ready. Had to listen to a patient yelling and screaming all night. Had a nurse vent on me. Very poor experience.

Took my daughter to ER while she was being seen I immediately became ill. They briskly checked me in took vitals ran test gave me fluids and I started feeling better. Thank you Centerpoint for your quick acting and kind staff. You are awesome!

Had a CT scan in mid November. Tech Dawn was awesome! Very professional check in personal as well.

Worst place ever! They don't even deserve one star. Waiting 2 hours and still have 5 ahead. Er waiting room is a joke! Your moved from spot to spot. It's completely chaotic and unorganized! I feel like this is an episode on a hidden camera show....this is the last time I will ever come or recommend this hospital to anyone

I had surgery at centerpoint and got great care. the reviews appear mostly related to ER visits. The OB unit took great care of my daughter and both grandsons with each delivery. The NICU is phenomenal. I have not experienced the ER but otherwise I would go back.

Severely understaffed...been waiting over 2.5 hrs on a dr havent talked to a nurse in like 45 mins...seriously needs new management.

Very unprofessional. Called me 2 hours before my sonagram ,that I've been waiting to have a couple's of months to tell me they were cancelling it for their Christmas party. My appt. Was at 3pm on a Thursday today. To make matters worst they began to lie to me. Saying my number kept going to voicemail . Then the mgr. In charge of all the mgr. Shaqunia then told me they had the wrong nu. And couldn't get should of me. I said we'll you called me now. U said you could of wrote me a letter. I lived at my address for 18 years. They and her never apologized to me. I told them I would call my dr. To be schedule with someone more proffesional. And that they were unprofessional and she told me that was fine because I'm not ever welcomed back and banned. To top it off, they called my doctors office and bad mouth me behind my back trying to get me black balled. Save yourself the hassle by these jerks who only think of you as a number and a paycheck and could careless bout your health. I now have to start over and find someone to check me out to see if I need hysterectomy or have ovarian cancer. No thanks to them. Worst hospital and staff ever.

Staff are wonderful & a delightful to see. And even if they're busy with work they always have a smile on their beautiful faces.

Nurses were outstanding in the medical center on the 6th floor.

I could not ask for better care and services during my hospital stay.
Centerpoint will always be my families go to hospital. Thank you!

I was treated very well. And taken care of.
More hospitals should be like you all.

They remodeled their emergency room areas and the waiting room are doesn't have a single vending machine, water fountain, nothing . Waiting hours and you have to go downstairs to get something . They evidently didn't think of actual people when they did this design .

From the Check in procedures through discharge my stay and heart cath were 1st class! Everyone was very professional and yet personable. Well done! I highly recommend Centerpoint!

Did not see 1 single doctor after 2 hrs. Then decided to leave and a doctor comes in and said, "here's your medicine. You have lupus". Thank you, I'll get a second opinion.

Staff was friendly and professional as well as Doctors, Nurses and Assistants.

I was very impressed with all aspects of my care at Centerpoint Medical Center. From Check-in to the PT. Thanks so much for all you do.

The personnel were personable, helpful, and friendly. My injury was severe, but not life threatening, but I got great care! I was seen quickly and did not wait long. It did help that there were not many waiting either.

Excellent experience in every way. from Registration to Recovery!

The nurse took great care to make me comfortable. All the nurses and the nurse practitioner were concerned about how I felt.

Went in for a mylogram test a week ago. The staff was great. The Radiology department was the best. He knew what he was doing and did not cause as much pain for what they had to do. In recovery the nurses were very nice and took care of me. Ordered my lunch without me asking and it was pretty good. I was some what surprised. I do not believe I even had one complaint. They kept my family informed and when I came back went and got them and they stayed with me.

I guess there are good and bad days here. This one was a great day. We shall see what happens next time.

I went to ER on a Sunday afternoon with a torn MCL. I was seen, treated and out the door within an hour and a half. I got checked in at front desk, found a spot to park my wheelchair where I wasn't in the way and they called me back. They put me in an immobilizer brace, gave me some meds. I sat in the waiting area for 20-30 minutes to see if the meds they gave me worked or if I needed something different. They gave me crutches, braces and scripts and was out the door. Everyone I saw was very nice, knowledgeable and concerned for my pain level and how I was feeling. This was by far the best experience I have ever had in an ER. It was a blessing to think I was going in for about 4 hours and to be in and out in over 2 hours.

surgeon accidentally attached my arm to my forehead and gave me a manican arm for a replacement i was supposed to get appendectomy but in stead that happend also most of the doctors have just been reinstated

Worst hospital ever my father in law went there for abdominal pain now it's been two weeks the nurse's have neglected him and the surgeons are very short with their words they have destroyed his intestines

Took my son in for a head injury. Stayed 3 nights. The nursing staff was great. Very friendly and took very good care of him. The food from their cafeteria was also excellent. I was shocked at the in room menu, it was as if it came from a fancy restaurant. Won't hesitate to go there again if the need arises.

The nurses and doctor were physically and emotionally abusive in the ER.
I am a pretty easy going person usually and when I was in intense pain and having problems due to a head injury they were very abusive and not understanding at all. It's been nearly a month since I was there last and my back where the nurse injected me is still in pain and still swollen in a way.

Always friendly and efficient. Short wait time and comfortable waiting area.

Great experience during COVID-19. Felt safe and well take care of.

Everyone at Dr. Kiewit's office is very friendly. It's great to walk in and hear employees visiting with people checking in. Made me feel very comfortable.

The girls are wonderful, but two times in a row l had difficulty get my pump disconnected. Damn-!!!- l just wanted it disconnected !!! One time someone forgot to schedule my appointment to return 48 hrs. later so i sat for 30 minutes until , well it was completely uncomfortable, but someone finally admitted that they made a mistake. No apologies either time. The second encounter , well it doesn't matter. I still pay my co-pays and this is just part of my Centerpoint experiences. I'm stuck in a rut, but l need my Chemo and l have the best Dr. that any one could ask for.I spent 30 days in the hospital, and was the worst experience I've ever had. It sucked~!!! I would not take my dog to Centerpoint. St. Mary's in Bluesprings is so much better. BOO~!!! to Centerpoint .

Having been diagnosed with a suspicious area in my left breast after a mammogram, I went to Centerpoint Medical Center for a biopsy, That proved to be positive and I was referred to a surgeon. At first glance, it appeared the suspicious area was fairly small and I would be able to do a lumpectomy and radiation. However, the doctor who performed my biopsy found another area close to the original that he thought should also be removed. I was given options by my surgeon that we could try to do a big lumpectomy and a partial breast reconstruction or use a partial prosthesis. But it was explained to me that if the margins were not good, we might have to do a second or even third lumpectomy or eventually a full left breast mastectomy. My other option was to do a full mastectomy and this is what I chose to do. It turns out this was the right decision because the margins were very close, but they got it all. THANK YOU DR. JEWEL for doing my biopsy and helping me make the right decision.

On the day of my surgery for a total left breast mastectomy, I was naturally pretty nervous. The nurses and staff were outstanding, making me feel very comfortable and kept both me and my husband updated on everything that was happening and going to happen. The nurses and staff who took care of me for my 23-hour observation were absolute angels. I couldn't have had a better experience.

Centerpoint has the greatest doctors, nurses and staff and it has been a privilege to be a patient. Having worked for HCA in a totally different capacity for 11 years and been retired for a while, I am so proud to have been an employee and the people at Centerpoint showed me the patient experience. I'm sure these wonderful people see all kinds and not all their patients are going to be easy. But I've seen them handle several types with grace, compassion and dignity.

I am currently seeing an Oncologist at Sara Cannon Cancer Institute at Centerpoint for followup and again, the staff, nurses and doctors couldn't be kinder, more caring or more helpful. I tell anyone who needs a doctor or surgery to use an HCA facility. THEY ARE THE BEST!

Dr. Hancock is so good at explaining my problem and helping with the pain.

I saw Dr. Rachel Sosland,MD a cardiologist on Oct 19,2018. I saw her regarding high cholesterol for which I cannot take statin drugs as I am allergic to them. Dr. Sosland is very kind, caring and informative. Every one that I spoke with in her office were very nice.

Everyone took extremely good care of me after my surgery. The nursing staff was amazing!!

The worst hospital I have ever been too. Staff was very rude once you got back to the rooms in ER. I wouldn't send my worst enemy to this facility.

I have been going to see Doctor Rizzi and his nurses for several weeks. If I were to rate them from between a 1 and a 10, I would have to give them a 15. They treated me respect and concern for my well being. I would also say thank you to Allison, their front office receptionist. She is always the first person would meet when coming in the door and the last. She is always helpful and pleasant. Theresa Long

I came in for a Total Knee Replacement 4/17/18. I went home about 6 PM on 4/19/18. My surgery and care went great and I am scheduled to do it again 9/18/18 for the other knee. My care was outstanding and I have no complaints. Update....9/18/18 Total Knee Replacement was also a success story. I received very good care for this stay in the hospital as well as the first. Would not hesitate to use this facility again if needed.

Was transferred from lexington with heart issues. I received the best care everyone Dr and Nurses were wonderful. Thank you

Thank you to all on the 4th floor rehab center for all your help and encouragement I was blessed to have such a n awesome crew to help me get through my bilateral knee replacment.

I had a very good experience at Centerpoint Medical Center. The X-ray Tecnistion was very professional!

As always..good service, compassionate, professional and on time.

I went there for what loomed like burns on my face popping up out of nowhere and they told me it was viral to let it run its course. Didn't look at it or nothing. A week later and my.face looked like it was set on fire. Went in to see a dermatologist. Low and behold I had a form of staph infection on my face. 5 seconds and he could tell me what it was. This hospital is a joke

Worst ER I ve been to. Come in with heart concerns. Confused, stumbling, shaking. They took me for an EKG right away then left me in the hall. Labs, then back in the hall. I needed to lay down and just felt like something was seriously wrong, but I ll give them the benefit of the doubt and say they looked at my ekg. An hour later I get a room then an X-ray. Nurse comes to see me for the first time and was really rude. Almost pulled my iv out. After the first time she wasn t rude. Got pumped full of meds in this order: zofran, phenergan, Pepcid, zofran, Ativan. Slept 16 hours once I got home. My main concern being promethazine should NOT be pushed through an iv as it is caustic to the veins. Never was told results or what was wrong, just sent home. hopefully my arm will be okay. Not a pleasant experience but hey, it was an Er so.

Great experience! Everyone was very nice and helpful and they got me in early. Only thing that was a pain was waiting for copies of Mri but completely understandable. Daughter was an inpatient so visited with her while waiting. All nurses and drs were nice and seem to know what they were doing, (most don't).

Update....another daughter delivered here and everything was great except the actual delivery. Dr's phone kept ringing and she said they were waiting for her in the office. She rushed my daughter through the delivery resulting in 2nd degree tears for her and my grandson's skull pieces being pushed together and back. As a result he doesn't have a soft spot and his back skull piece sticks out.

Just got a call from a debt collector about a supposed bill I owe from this hospital. Funny how thats possible when ive never checked into the ER in any Missouri hospital (Im out in NV now). Seems more like an attempt to get money out of my fiance, who was there late last year. Not a wise move at all, centerpoint And to think i actually liked the staff there, very polite and professional.

Center Point has came a long way since their first year here in Independence. They are now an excellent hospital, with the best Doctors and nurses. Customer service is amazing. I've been in twice, both times thru ER, completely happy. I also get my mammogram there.

Had a barium swallow and everyone was great. The nurse was very patient and the doctor explained the results to me. I was very satisfied.

I had a hysterectomy a few days ago at Centerpoint - with bladder repair. My doctor, Michelle Lemberger M.D. is affiliated with Centerpoint and Independence Women's Care. I was apprehensive about my surgery because I'd never had major surgery before. I have to say that my care was outstanding from beginning to end. Every single staff member was excellent. From the surgery prep-nurse, surgery nurse, anesthesiologist, to recovery to my room nurses. I was treated like a queen. Everyone was gentle and caring. And I can't say enough about Dr. Lemberger. I love her. I've been in Missouri for 15 years and it took me 13 to find a good ob/gyn. She listens to you, pays attention to your concerns and while honest with you, she communicates easily and in a caring manner. She stood in front of me as I was prepped for surgery an assured me that no matter what emergency might come in, she would not leave my side until she was through with my surgery. I would recommend her to anyone out there looking for a good, skilled, caring ob/gyn. Everyone at Centerpoint was nice to my husband as well. And the food! Holy smokes - delicious hospital food!