Centers for Medicare & Medicaid Services Review

their nursing staff was wonderful . i was n and out within an hour. never have i been treated so good

The worst experience of my life. My dear mother passed away on April 7th, 2016 in this hospital. She was only 60. She went in for gal bladder surgery and was diagnosed with liver cancer and died 19 days later. When asked why she died the nurse simply said, "We're not sure." How could a nurse say that? When I clearly got upset then she no longer wanted to speak with me. I will mention one exception, her night nurse, Vicki. Vicki is a sweet caring woman. Thank you Vicki for taking the best care you could of my mother. Too bad you're the only good part of this hospital. DONT GO TO THIS HOSPITAL!

Staff made me feel very comfortable. I was very nervous about the test and they eased my anxiety and took very good care of me.

As you can tell from the overwhelming reviews if you have a emergency Centerpoint ER is not the place to go. Take a few minutes & go anywhere else. It s the worst of the worst. My experience was much like everyone one else s. Throw you in the hall no room no attention in extreme pain for over 5 hours. By the time it was all over e-rays etc. & told I m fine no meds & sent home. I couldn t even walk on my ankle at all. I went to another ER who found the fracture. I would never ever ever go to Centerpoint or take anyone there!! Rude uncaring. Treated paitents in ER subhuman. It might be a fine hospital for having a baby or a surgery. But not a ER body. Very sad as well that the only response they make on here are to a happy review. They only reenforce the fact that they couldn t care less about all these many unhappy people/patients/customers by not responding with something. I m very sorry for your experience & we are working hard to improve our customer experience & ER dept ??? Centerpoint you need new PR

After having my baby at home this hospital is trying to charge me $28,000 for "labor and delivery fees" on top of all post delivery care, if you could call it that. This is after contacting multiple departments at the hospital, who agreed with me that the bill was incorrect. It was then sent to audit and surprise, surprise some people in an office in Virginia deemed it correct. This place was awful, they made an already traumatic experience so much worse and I'm still having to deal with it. Really, go anywhere else.

Absolutely HORRIBLE experience. Staff couldn't care less if you are crying all day in pain they have bigger things to worry about like where to order their lunch. I begged nursing staff in tears from 10am-4:30 pm for help to which they igorned and had me wait 1.5 hours for a doctor and doctor told me one thing later on no one can figure out who I talked to and I'm told the opposite by the next. Eventually I am forced to leave the room after getting nothing resolved and forced to sit in a wheel chair outside of the ER crying in public without a bra on as I was brought in by ambulance and told I've used the room long enough. This hospital has serious ethical issues and I asked repeatedly to speak to a Patient advocacy representative of which never showed up. I'll be filing a claim against this establishment and refuse paying any bill they send me for leaving me in the same pain I went in with.

Worst place for a single parent to go . They'll hotline you for having your kid with you.

I dealt with Dr. Denise Cinciripini in public. She was not wearing a mask. I didn't realize she was a physician, and told her if she could not be six feet away from others, that she should have a mask on. Her reply was that it isn't mandated. Are you kidding me? A physician is telling me she is not going to think of others: health, and may give them COVID 19, because it isn't mandated! Then she told me she was a physician at Centerpointe. As a physician I would think she would be one of the first people to model safe health practices.

This place is horrible! Dirty facility. The staff doesn't care about patient conform at all. I will not be back to this hospital even if my life depended on it.

Your a piece of crap hospital that treats certain people like prisoners and you all play god with your cheating on regional tests to become a crack pot doctors playing with life you dont understand.

As usual, Centerpoint is the best hospital there is! From the ER to the 4th floor, I had the best care I could ask for! I was in so much pain and they gave me medicine as soon as they could! Dr Duncan and Molly in the ED, plus everybody that came in to help: Bryan, Val, Sarah Addie,Autumn,Cheryl, Eric, and so many more pass through my mind! There was a Tech on 4th floor who helped me bathe and feel human again! That s what makes a great hospital!

Called on back to the er quickly and nurses came and spoke to me quickly but the waited well over an hour for them to remove the chunk of wood from my leg but really Allison the nurse practitioner that removed it as well as gave me a few stitches made this entire experience for me really pleasant she is a rockstar for sure thanks Allison

Most incompetent people I've ever met, had my appendix removed here in 07 took them over 10 hours to get me in the or and then after they didn't not give me pain mess on time, 3-4 hours overdue. I'm here for my neck right now because I have two herniated discs that they're saying they're not seeing on a ct that I've had a ct done elsewhere a few years ago and are OBVIOUS on that ct...what the hell is wrong with this place?! Never in my life will I come back here again...Truman is better! They also let me leave still in excruciating pain ...

Went to the ER, about one o'clock. Getting in was fast, the Drs and nurses were ALL very kind, friendly, and understanding. Clean and great atmosphere. I got like 5 different tests on me because got once they actually TRIED to find out what's wrong. Thankfully they found it so I can adjust my life accordingly. I'm so BLESSED to of gone at the day and time I did. I will never go to another ER again.. only reason there are 4 stats not fine is because I didn't get discharged until 830 pm.. They got really busy towards evening time and it was hard to keep up which I understand. Thank you Center point ER and all the great ladies who attended to me yesterday.

The staff is friendly and dedicated. I am very pleased with the care I am receiving.

I go to this Hospital for all my needs. I've had surgery here and they treated me wonderfully! From the Drs, nurses and reception ladies everyone is always friendly and helpful. This is my go to Hospital!

The last time I checked, you do an EKG and other tests on someone with extremely high blood pressure and severe headache. These people did a cat scan and discharged a patient while their blood pressure was still high. We were told to go see a primary Doctor on a Sunday. Absolute morons!

Very kind and informative. Sensitive to my situation. Very good experience.

The hospital is extremely good however the group of hospitalist they have aren't worth their weight. When I knew more than the hospitalist there is a problem. Just saying. If you're there with your own physicians it's great. Nursing staff went above and beyond, facility was clean, food was good for being a hospital.

All Doctors and nurses were great. My wife received outstanding care. She is on the road to recovery.

My mammogram appointment was scheduled for 9:30 on Dec. 26th. I checked in for my appointment at 9. I didn t get called back for my mammogram until after 10. Not once did any staff reach out to me and apologize for the wait or let myself or anyone else know why they were so far behind. I think common courtesy would ve gone a long way with the receptionist. The Radiology tech was very courteous.

I went there after a car accident I waited in the emergency room for about 4 hours without even getting waited on or put in a room. I was very uncomfortable and just wanted to go home the whole time.

Everybody on staff came to see if i was okay everyday Thank You again

They literally saved my life! Unknowingly I was in septic shock when I arrived at ER. They were very quick to disgnose and begin the correct process of IV fluids and antibiotics plus labwork. I received care from 4 or 5 specialist, and some really great doctors, and ICU nurses during my stay. They were all very kind and compassionate as well as competent and professional. They are definately "on top of thier game"!

I went to their emergency room due to a DV situation; I was 5 months pregnant and was excruciating pain to the point I needed assistance walking. We waited close to an hour to be seen, it was another 2 hours to wait for an ultrasound that only lasted 5 minutes and another 1 and a half to get an x ray of my ribs done. We waited another hour to 2 hours to be told it was bruised ribs and they sent me home. Worst hospital visit I've ever experienced

Was like a ghost town. But the few people that I seen was good friendly people.

I was recently admitted for Sepsis Secondary to Pyleonephritis and in an extreme amount of pain upon arrival through the ER. From the second I stepped in the building, the staff were right by my side. During my stay, the care given was impeccable and the Nurses and Doctors made me feel like family. I cannot express how much that means. Saved my life, thank you.

Prompt service and detailed care in ER, vigilant monitoring in cardiac telemetry unit

Nothing negative on my visit at Centerpoint on this day. The nursing staff was amazing. Surgical staff and Dr. Gutineck was also amazing.

It's likely safer to die than to visit Centerpoint. Long wait times for scheduled procedures and now onto my 5th bill that I owe, after having an endoscopy roughly a year ago.

I had a hysterectomy and the nursing staff, surgical team and Dr. Hall was amazing. They answered my questions and I felt relaxed and confident in my surgical team. Thank you.

By the time you recieve help in this er u will be dead and still have to wait 4 hours for them to remove your body!!

i was treated in a awesome manor was tole when i went in what every one would be doing.and when it was over was advised how it all happened and was fine. i am very happy...

I was at Centerpoint recently for chest pain. Was admitted for 3 days. Started having more issues when the nurse came in with discharge papers. I let her know what was going on. She said if it continues to be seen again. Never contacting the Dr to see what they wanted to do. When I asked questions she just told me I may want to go to a different ER because she didn't think the Dr would do anything different. I was floored. This is my heart!! Her name was Felicia So sad that all of my Drs are affiliated with Centerpoint then to be told to go somewhere else without even talking to the Dr. Wow!!

BED BUGS!! Came Home from Centerpoint with BED BUGS!! I would give no stars for Centerpoint if I could. Had to give it 1 star. But it's way worse. My sister was in the ICU for two weeks at Centerpoint and when she came home from the hospital and was bed-bound for another couple of weeks, we then discovered she now has BED BUGS! Because of numerous health issues she is house bound and has been for a couple of years. The ONLY place she'd been was the ICU at Centerpoint. The bathrooms there are filthy, and there wasn't a sheet, pillow case, blanket or patient gown that did not have holes in it, and/or old blood stains. There was also broken furniture in the room and reclining chairs that no longer reclined. During my long vigils there, I noticed how dirty the hospital was and took to carrying Clorox wipes with me and used those for everything I touched. In the main lobby, I wiped off the grab bar in the women's restroom, and it came off brown!! I took several more Clorox wipes and tried to clean it but gave up after then next several cloths came off in varying shades of brown. There is no excuse for this lack of cleanliness and bed bugs in a HOSPITAL. For all I know, that was feces on the grab bar. We'll never go back to Centerpoint. I wouldn't take my dog there. This lack of cleanliness and BED BUGS is a shame for a hotel, yet alone a hospital. No telling what else she picked up there. Avoid this place like the plague - in fact, you might just pick it up there. UPDATE: Months later...the BED BUGS keep coming back! SHAME on you Centerpoint.

My ER visit was probably one of the best ever. I'm pleased that I made the choice to go to Centerpoint Medical Center instead of another local health care provider. I was seen promptly, treated professionally, the staff were caring and communicated effectively. My daughter who was with me and is from Jefferson City commented that the next time she needed to go to the ER, she would be better off driving the 2 hours to Blue Springs because she would be seen quicker than if she went to the ER 5 minutes from her home.

Very happy with everything about this hospital! Staff was very good to me! Thank you!

I was having severe issues with non stop periods and weakness.Saw Dr Morino and she advised a hysterectomy.It was scheduled and preformed.I am so grateful for the excellent care and am looking forward to living without the problems that plagued me most of my life!I highly recommend seeing her if you are suffering with menstrual problems especially towards menopause.I received excellent care .The nurse in pre-op and post-op was very kind.

I WOULD NEVER recommend this hospital. I had a c-section a year ago and caught MRSA in my incision from the hospital. I spent 16 days of my babies first month of life in this hospital where received the worst care of my life.

Everyone was welcoming, prompt, competent, and professional in handling my care.

Caring staff - friendly and did everything to keep me relaxed and as comfortable as possible.

Every single staff member, from housekeeping to the room and food services, especially the nurses and doctors have just been so amazingly nice and respectful. I am thoroughly impressed and extremely grateful that they've done everything in their power, and then some, to make the whole experience of being hospitalized as least traumatic as possible. Genuinely good people work here

This is the DIRTIEST HOSPITAL I have ever had to endure. You stuck to the carpet in the waiting room. The chairs were so dirty we didn't want any part of our bodies touching them. The elevators smell worse than a boys locker room. We had to hold our nose when on it. The charge nurse was snotty and the receptionist was hateful rude yelling at us the nurses said that we needed to leave and go home and apparently one person awake in a waiting room is too loud. All of this was on the labor and delivery! I was scared for my daughter and grandchild. I don't recommend this hospital! I wouldn't take my dog there for a flee bite!

Never again will I come back i been in the waiting sense 530 and still haven't been seen I'm fixing to just sign my self out and get the Hell out I'm here for kidney and haven't been given anything for the dam pain worst er ever!!!!!

After my procedure I spent 7 days hospitalized in another facility.

Went their because I was in a car wreck, I felt very rushed like they did not care what was wrong with me.

I can't say enough about how kind, attentive the nurses, Doctors, PA, registration have been to me. I have several medical issues that flare at times causing trips to the ER resulting sometimes in Hospital admissions.
Thank you to each and every person that cared for me.
Sometimes a smile, a kind word, can make a person with chronic illnesses and pain feel just a little bit better.
to house keeping team and the food
team.
Of course you will run into a bad apple, but you can't let them ruin the entire bunch.
I'd like to end by saying, my husband and I are grateful, we pray before we come, while we are there and when we leave.
God surely hears our prayers.
Showers of Blessings to you and you!
Straight from my heart Earline Jones

I love this hospital the staff is amazing!! Delivered both my babies there!! Nicu was perfect!

They provided excellent treatment and were very attentive to my needs

Staff was very friendly, explained what to expect and the hospital was clean.

My stay was very good that staff went above and beyond during my surgery and afterwards

This is the worst hospital in mo never will I ever come back here this doctor is so unprofessional and I can't wait to get back at a real hospital in Texas never have I ever seen a judgemental doctor the staff very childish ure in pain and the doctor trying to tell u something that u know its not true I didn't like research but their even better than this pathetic hospital this place is supposed to see what's going on instead they buckshot u around like u don't have insurance I guess u have to be white or Chinese to get seen there
SMH

Sarah cannon is the best love the people it is just like a second family and volunteers just can't do enough for you I recommend if you have cancer Sarah Cannon is the place to go this is my second time around

I visited the er at centerpoint i have to say the staff was extremely rude and did not help me at all i had a fall and injured my spine i was and still am in extreme pain. The staff did not give me follow up instruction or pain relief while i was hospitalized i was screaming in pain and it took them 30 min. To give me a drug that was for muscle relaxation not pain killer i left in pain and the doc told me to buy HEROINE cause its cheaper than legal perscribed painkiller. The nurses walked out of the room while i was trying to ask questions about my well being. They did absolutely nothing for me. I would suggest never going to that er for help. Horrible experience. Also i have a huge blood bruise where they took my blood that hurts badly to the touch. Maybe it is just the night staff. I sure hope so. I will not be paying that bill.

Excellent service, everyone treats you like family. Thanks Centerpoint.

EXCELLENT, professional workers, making a BIG DIFFERENCE, in how people are Treated.

I had the best time in Centerpoint medical center, for my seizure I had on January of last year

I recently spent a total of 5 days including 2 in ICU. I had 9 different nurses, 4 different rooms. My care was excellent! Nurses were concerned, kind ,caring & attentive. All physicians & PA's keep me informed & answered all concerns in a timely manner. I was impressed!

Professional and thorough. Understanding and thoughtful.

Dr Shaeffer was very clear and understanding. He was great!

The majority of the staff was nice. My biggest issue was my daughter in law came in to be seen due to bleeding and cramping at 14 weeks pregnant. They took her back for her ultrasound and my son, HER HUSBAND, was not allowed to go back with her. Thankfully the baby is okay but this is her first pregnancy and what if she was going through a miscarriage, she would have had no support through that. The tech basically told her she shouldn't have come, kept the monitor where my DIL couldn't see it and made the comment that she couldn't find the heartbeat but oh well she'll check later. My DIL was very upset and to me that was completely unacceptable! First time moms are scared about everything she should have been able to have support from her husband and the staff should have been more aware of the patient and her feelings. I will never come back and I told them they need to go to a different hospital if any further problems arise.

Thank you to Melissa and the Centerpoint ER team for taking care of my son! Great experience and we are so thankful to each of you!

Nothing to like about it. Took our 1 yr old there who had slipped learning to walk and was crying over her ankle. We sat for hours with our baby daughter crying. Finally had a doctor come in and order xrays. Two more hours go by and we are told we are being transferred to childrens mercy. When we arrive at childrens mercy my wife and I are taken by police officers and dfs to a room where we are questioned then split up. They are acusing us of child abuse because centerpoint had a diagnosis of two broken legs, a broken hip, two broken ankles and a broken femur. After 30 mins of being yelled at by police and dfs the staff at childrens mercy came in and got the dfs and officers and told them she only had a slightly sprained left ankle which would indicate a slip or trip and nothing was broken and that it had been misdiagnosed. For the past two months we have still been doing follow ups with dfs because of this and our daughter is our perfect angel that we love with all of our heart. Her mother and myself were in tears over being accused of all of this. We are the most loving parents you will ever find. Once reunited with our daughter the staff at childrens promtly appoligized for the inconvenience. We contacted the personel manager at centerpoint who told us "it is what it is and we give our diagnosis and if we dont like it too bad" . Needless to say we will NEVER EVER EVER be back to centerpoint. I would rather die a slow death than be put through the hours of anguish and now months of red tape over a slightly sprained ankle of a child learning to walk. The POOREST excuse for a hosiptal ever. I rate it negative a million stars. Dont even take your dog there. It will probably get put down only to find out it had a cold but too late.

The Labor and delivery staff is so incredible. Couldn t imagine being at any other hospital.

The worse hospital ever. They need to shut this place down.

Completely satisfied with Dr. Grewall and Dr. Khalid. Both are personable and professional as well as excellent doctors. They answered all my questions and solved my problems.

first lost clothes after being admitted then they said would ne to see gastro dr a day and half later seen him they were saying spots on liver but they wanted to do egd and colon scope no insisted this was way to go instead liver graph talked 2 other outside drs they said they would get second opinion did not forward test results to primary care dr lime requested i left after that could not stand it any more would not take my dog there or an enemy security has report lost clothes they said they are not responsible for lost or stolen items but they are responsible for you if you get up and move arround on narcotics when lose your clothes or steal them they ard not responsible? in past i have lost two friends at this hospital now i sit and wander if it was bad thing sending them there i read other reviews and makes me wander even more .

I have been to Centerpoint several times. I have had to have emergency surgery there. I was life flighted there and was treated very well in the ER. I have been to the ER several times and was treated very well. The nurses explained everything they were doing and when IV's were put in I barely felt the needles going in. Every floor that I have stayed on the nurses were very nice and very attentive to my needs. Do I like the fact that I have been there so much? No, but that is the hand I have been dealt. I have never had a doctor or nurse with a bad bedside manor and I have had male and female.Heck I probably own a room. The employees there from custodians to the doctors have been great. Rooms have always been clean, nurses have been prompt with meds and making sure things are good and doctors have always come in when they have said they would and explained anything that I have needed to know. All of my doctors are in the medical building and I am very glad they are. In my opinion this hospital has alot to be proud of and I am glad that I have had my surgeries and procedures there. You can hold your heads high with me. Thanks So Much!

Had my son here recently! Third baby I have delivered here and I have never had a disappointing experience! Labor and delivery staff was amazing, as well as recovery and post partum! Everyone was extremely friendly and supportive!

I have seen and experienced good&hoorible bad but you never know my preference is st Luke's hospital on the plaza is the only place I go

Recently went there to get yearly test. They called and pre-registered me day before. When I arrived a very nice person greeted me and took me immediately to the waiting area. My tech was very kind and conducted himself professionally. Good experience !

After 2 hrs in the waiting room for the emergency room, I am in severe pain from an infection and no one cares. This is not a medical facility. This is hell. They don't care.. they just don't care

Staff is usually pretty responsive here. Nice enough facility for the area.

My mom is currently in this hospital. Not the first time she's been in there and not the first time we've witnessed some poor nursing. The nurses there, I won't say all, but I feel they act like it's the patient's fault for being there. Nurses want credit for working their long hrs,and "helping people" but yet they are crummy at it. The ONLY reason my mother is at this hospital, is because it was closest to her home and it was emergency. In the past I've complained to hospital personnel about her care. I've often had discussions with other people about it, and alot of times it's agreed with, that their patients aren't their top priority as it should be with taking people's lives in their hands. I didn't like the care I received in 08 when I gave birth there. And I haven't went back for my own care. It's all around crappy. Note to Centerpoint nurses....if you can't make sick people feel like they're your number one when your in their room, or you can't hide your bad day, or if a patient has to ask you for something you should already be taking care of....GET A NEW PROFESSION!!!!

I HATE CENTERPOINT (AKA) CENTERKILL MEDICAL CENTER.... MY grandmother has suffered at this dysfunctional place to the point where she is no longer with us. I feel they did not do all they could have done for her. They kept asking us to withdraw care the minute she entered this hell hole (It's like they was rushing her death). If it's not one of their family members they can give two f**** about yours. Please don't send your loved ones or anyone here... Especially if you want them to see the next day. Sincerely an angry granddaughter

Took great care of my aunt Rita Kay brockheimer when she was trying to poop and couldn't they saved her life. Rita had the flu and now she's alive and kicking still and she looks forward to Zumba class again! Great staff really good and didn't cuss her out like liberty hospital did.

I have codiv and they treated me so kind.The doctor and nurse was so kind to me. Logan who was my nurse was so kind to me. The whole team was wonderful. I went home with a calm mind about my health. Thank you guys for taking care of me so well.

We have been to Centerpoint several times in the past and have had decent service and good staff. Boy they have changed. The triage area is so cramped that you are all but garanteed to catch whatever contagious disease is floating around. Oh they spent a lot making the ER look pretty and they have new ear piece headsets so they think they are secret service or something but the real service has gone right down the toilet. Like the previous review have said, they are super quick to take your payment but after that, not so quick. I overheard one of the head nurses tell another one to make sure that he went around and got vi tee also from everyone that had been there for 4 hours or more. I can only guess that is to make sure that those patients are still alive. The worst is, after we do finally get a room, after waiting (2 hours so far) we will then wait another hour at least before we get taken care of. (Update) Just watched a couple walk out because they were tired of waiting. I can just assume that they just basically changedone the waiting room to the triage room so they can say that the wait times are low. What a joke. (New update) Just watched a woman who was here by herself ask for a blanket. When they did bring a blanket, the nurse just laid it in the chair neXT to her and couldn't pull it all the way up on herself. Just terrible.

The nurses & doctors were all great to me. Very concerned about my condition!

Staff was really NICE problem is the new system for treating patients to keep the ER wait time low puts patient health and safety at more risk. Patients walking around waiting areas with IVs in arms. IV meds passed in waiting area. Very disappointed in this line them up and treat them system. Thank God they were at least nice!

I just had surgery there and it was really good. And the ER is bein expanded.

Take entirely to long to react on emergency situations.

Everyone from the labor and delivery to postpartum and the NICU were amazing. My baby came 2 months early and I was admitted 10 days before he arrived due to my water breaking and he was in the NICU for 3 weeks after that. The nurses in every department were attentive, caring and most of all very patient. Being parents for the first time and going through a situation like this is extremely scary and hard but having a great staff to answer any and all questions and also being understanding and compassionate makes all the difference.

Horrible experience in birthing center. Most of the staff is kosher, but for the most they have no bedside manner. There heavy handed and rough with the patients. Rude to family members. If this is medical professionalism, I would hate to see this place on a bad day. This place and there staff run this place like a prehistoric hospital. I probably would of got better treatment just heading out to the shed and calling the local vet, although I might of had some explaining to do to the wife, but I personally feel the care would have been better. I really leery of letting these people finish delivering my child. Look elsewhere before you decide on this place.

Yesterday I was in for a myelogram. Frankly, from what I had read online, I was terrified. But every staff member, from admission to the ER nurse, to all in radiology were comforting. The doctor, I think, had a difficult time getting the needle where it needed to be, probably because of my spine, so it took multiple attempts. They went out of their way to tell me what was happening and were compassionate and professional. The ladies at the c.t scan were terrific. When I got back to the room, the ER nurse kindly had ordered a breakfast. A myelogram is not fun, but they made it as comfortable as can be.

I should mention I had this procedure because of a neck injury that required an MRI. I physically couldn't do the MRI. The staff, then, too, were professional and compassionate.