Kathy Hofheins

Review of Centers for Medicare & Medicai...

At check-in (surgery center, outpatient) the rece...

At check-in (surgery center, outpatient) the receptionist said there was payment due before services, not an issue. My husband called me to the desk since I pay the bills. Once at the desk I asked her to explain the woman was very rude, I was told if I returned my calls all this would have been handled and she wouldn t have to be explaining everything again . I stated to the woman there was no need to be snippy, my husband does not take care of the bills. The lady then said she was not snippy, I told her yeah, she had a bit of snippy she said she didn t mean to be. (Lady had no name tag, but she was very heavy)
It would have been the end of the story all was well, until the office manage felt the need to interject herself into what was going on. As the lady was setting up the payment plan and charging my benefit card I was explaining to my husband that the amount may not be anything close to what they were telling due to claims and the way they come in but others bills will total that amount. At that point what I presume to be the office manager interrupted me, and told me the girl did not have time for me I needed to move on. I explained to the woman I was not hindering anyone I was talking with my husband. The lady taking care of me (still typing) even explained this to the office manager. When I turned around there were two people in the waiting room, no one at the sit down desk and no other people. This was at 6:15 a.m. I asked my husband if I was being ?$itchy because I missed morning coffee but he felt we were being talked down to and scolded. He felt they did this because of our age. I felt they talked to us like that because they do not want to do any real work in the mornings. I am sending my details to CP, CEO. If you have had a bad experience with the front desk please write him. It is a shame that the employees with the least amount of technical skills can have such an impact.