Cellular Only Reviews

We had a great experience here once again. They never disappoint- quick & friendly service, suggestions on saving money on our plan and they offer free snacks while you wait. Would definitely recommend!

Lacie took great care of us. Great customer service. She showed us what phones would work best for us. Would recommend her highly.

Friendly staff always seem to find better deals for me

I seriously hate going into a Verizon store to get anything but Jeff made the experience very enjoyable. He's a definite asset to your company and was just so helpful. He made a normally horrible experience pretty darn tolerable. Keep that guy.

Alex was very helpful and honest about my phone issue. Getting a new phone was quick and easy. Highly recommend this store.

Justyn is the most friendly,patient,kind person Ever he spent several hours assisting me and he acted like it was truly a pleasure to do so!!! Loved his personality and I d recommend Everyone to go in and ask for Justyn he truly rocks!!! -Jackie

We love working with Lacie! This is the second upgrade I've got from her. Highly recommend asking for her!

Alex was awesome to work with she was very helpful, friendly answered all if my questions, let me take my time to look at the different types of phones and told me about the different options I am very happy about my purchase.

Where do I begin? Wade and the staff are beyond helpful. I will never go to another Verizon. Thank you for being genuine people!

Wade was the best Verizon sales person I ve ever dealt with. Very nice, answered all my questions, explanatory, and best of all did not try to push me into buying anything.

Cody is super super nice and very helpful. Great customer service!

I can not Thank Lacie enough for all the work and time put in to helping me with the many phones and accounts and making sure we got the best deals!! She was amazing and I would definitely recommend ithis store for all your needs or have you questions, go to this store! The entire staff are kind and welcoming and straightforward which I love!! Keep up the great work!

Just came in for a quick, screen replacement, very fast and friendly. Even fixed my problem icons/ face display!

Very quick to help me make my decision. Took little time to set up new line and be on my way.

I had a great learning experience working with James. He thoroughly explained my new phone and I am now feeling very comfortable with this new phone. Thank you James, you are a treasure!!

Ryan has helped me on multiple occasions. Always helpful, knowledgeable and fun to talk to

Busy place but they will give you a great deal. I got 50$ off because they matched VZW online price, plus deep discounts on accessories when you buy a new phone.

I absolutely loved working with Kenzie today. She was so patient, helpful, and refused to leave the store until all of my many issues were solved. I threw a lot at her and she was so willing to do whatever it took to satisfy me. Thanks for hiring such a wonderful employee! She s the best. Three and a half hours in, no complaining and absolute commitment. Thanks Kenzie! Brenda Waterbury

Very knowledgeable and friendly and help me find the right phone

Jelonda was so helpful, professional and kind!! Super impressed with the service I received, even in my sweats:)

Excellent service. Knowledgeable sales personnel. Ryan was wonderful and helpful provided several options and explained the advantages and disadvantages of each. Ryan made it easy to make a good decision for my granddaughters Christmas present.

After going to multiple other stores with high pressure sales, meeting James was a Godsend! He was super knowledgeable and friendly.

Had an amazing experience with James. He's has me in and out in no time!

James was very knowledgable and helpful. Excellent service!

Alex was extremely patient and so helpful as she assisted me with the Verizon company over the phone line in getting our account changed over into my name. Alex is very knowledgeable of the Verizon plans and merchandise. Alex stayed late over her scheduled work hours and took care of our whole family with 5 phones, to completion. Alex has awesome customer service skills and that is rare quality in the retail world today. Cell only is very fortunate to have Alex as an employee.

Great Place, Great People, Great Snacks! James was pretty awesome to

Wonderful customer service smile on her face the whole time.

Alex was awesome, she got my girlfriend and I new iPhone 10s. Alex was kind enough to stay after hours to get us set up. Customer service was 10/10 !

James knows what hes talking about and made it simple for me. Thanks for helping me out with my samsung.

Wade was great to work with. He was courteous and got us taken care of as quick as possible. We will be coming back for future needs!

Thank you for all of your help and kindness. We appreciate it!

Ryan was so knowledgeable and attentive to our needs. He suggested a plan that was right for us and gave us great deals on two new phones and did it in record time.

Jeff was helpful and I'm thankful that he answered all my questions and helped me with a new phone... I'm grateful

The rep I had was very respectful and professional, she took her time with me which I so totally appreciate.

Ryan was amazing! Would 100% recommend anyone to go to him. Very fast and efficient

Tyler at Cell Only was a pleasure to work with. He was knowledgeable, friendly, and helpful!

Ryan us the best! My phone was crashing! He got me coffee while I waited. He was able to get ALL my info transfered into a new phone. Made sure I was all set up and not late for my son's game! Getting a new phone can be a hassle but Ryan made it all fast and simple! Ask for Ryan!

Wade was great to work with. He was courteous and got us taken care of as quick as possible. We will be coming back for future needs!

Stopped in early to the store, employee was already waiting on someone else but made sure to address us & asked us to wait. Another employee came in and waited on us not to long after. He reviewed our account & made recommendations to change. Very helpful! Very clean store!

Best place in Sioux Falls for Verizon Wireless services and this Store has the greatest Verizon Wireless Customer Service Agents in the state of South Dakota. To whom the owner is of this store don't change a thing about the store or your staff totally awesome people you have working for you and their acknowledgments on Verizon Wireless is truly amazing especially Ryan???

I had the best customer service at this Verizon from Lacie!!! I came in right before the store was closing, after waiting forever at a different Verizon. She was super nice about the situation, helped me pick out a new phone and got me all set up. I couldn't thank her enough for being so great!!

Tyler helped me get exactly what I needed, when I needed it. Advised me of upgrades and protection plans without pushing them onto me. 10/10 will use CellOnly in the future.

We had a very pleasant experience with Nick! He is very knowledgeable & had great customer service. Will definitely contact Nick for any future questions & send other customers his way!!

I have been able to work with Ryan Revell for my phone needs for several years. He has a great customer service attitude and is so willing to help!!

Great customer service, attention and response time.

Hours are not correct. Wanted to get a new Apple Watch after work. I pulled up just to find out that I missed them by 7 minutes.

We loved working with Lacie!! Great smile and made upgrading very exciting for my wife and I! She listens well and is great at finding the best device and deals.

The service was amazing, I had a woman named Alex. She was super nice and very helpful!

Thank you for the best ever phone shopping experience I have ever had! Made it easy!

Well informed and friendly staff. We'll use them again when the need arises. Wade was a great help.

Great service. Very thorough. Left with no issues to readdress.

Cell only is my favorite Verizon store! Best in town!

Simply fantastic customer service! Very refreshing for a change!

Great, prompt customer service. Their team was knowledgeable and friendly. Bonus: I had been trying to adjust my plan online, but was running into roadblocks and complications. The Cell Only team was able to get it done in the spot.

This place has done nothing but go downhill ever sense it first opened. I got my first phone in 2003 there and it was a great experience however the last phone I got there in 2015 was a terrible experience and these days I simply do my upgrade in online. Their staff acts like they've all been handed their jobs and have nothing to work for and are there simply to have a paycheck handed to them. Still better than going to a corporate store but that doesn't really say much.

He answered all my questions so I cud understand. He was patient & respectful. He was very knowledgeable yet he did not talk down to me.

Zandile was very knowledgeable, patient and professional. Thank you!

I have worked with Wade at this location several times. He provides great customer service no matter the problem. He is very knowledgeable on the product he sells. Wade is a great asset to this company!!

Fast and competent service. Ryan was very knowledgeable and focused on finding the right plans for my lifestyle. Thank you!

Switch out of my core prime finally! James Sanchez was the lucky duck that helped me. He was great to work with!

Switched from att today been a customer for 17 years. Switched cause they are owned by time Warner and they own cnn. Cancel culture baby

Ryan has taken care of all our cell phone needs for my office and my family. His extensive and up to date knowledge is invaluable to help us to select the right phone and the perfect plan for our needs. He is always available, prompt, and friendly whenever we need his help.

Zandile was awesome!! Multitasking at its best. She got us a great deal!! Better than I was expecting. Great job and thank you.

Thank you James S. for your outstanding service with the gizmo watches and explaining to my sons on how to use them. I appreciate you.

Edit 10-16-19:

Went back to Cell Only when my SO had issues after getting a new, unlocked, phone. For whatever reason she was unable to make calls after transferring her SIM card over. We went in looking for some help considering the rest of her services worked just fine.

The guy we talked to was extremely unknowledgeable about the situation and his only solution was for her to buy a new phone. I know enough about how phones work to attempt to explain why he was incorrect but he still insisted we just had to buy something new. We said we'd look into it more and would need a few minutes and he went into the back.

After waiting for 10+ minutes another employee who was already helping someone told two other employees to ask us what we needed since we were the only other two customers in the store and they weren't doing anything. They proceeded to ignore him and never approached us. After another 10 minutes the guy came back out and asked what we wanted to do, and as soon as we started explaining again, he just walked away. He literally said nothing and just walked away. We walked back over to him and yet another employee that had come out from the back and he repeated the same spiel he had told us already, but he went in the back to "ask his DM" and they said we should just call Verizon tech support instead because there was nothing they could do about it l.

So we finally left.

Turns out her SIM card had just gotten damaged at some point and needed to be replaced, which the Verizon store in the mall figured out immediately and replaced at no cost.

I had given this store 5-stars previously for helping me when I purchased my phone a couple of years ago, but this awful experience was the exact opposite of the first one and absolutely killed any good will that I had for this place. I could have understood if it was just the one employee, but if only 1 out of 5 employees is actually willing to try and help a customer here, I won't be going back, and at this point I wouldn't recommend anybody else choose to go here either.

Initial Review:

Went in looking too see if they had a display for the Google Pixel 2 XL. They didn't have one out yet but the Solutions Specialist, Jake, owned one and let me play with it some. I was super impressed. Most wouldn't feel too comfortable handing their phone over to a stranger, but it paid off. I ended up leaving with one as my phone was close enough to the upgrade date already.

He was knowledgeable enough about the P2 XL and other phones that we were able to chat about the phones as I waited. He also was able to answer my questions about general Verizon practices and offered to show me how to do certain things.

I was also never pushed to buy anything just to make a sale which, in my opinion, is the best quality a sales person can have.

If all of their employees are as helpful and knowledgeable, this store is in good hands. I'll most likely return here if need be.

I worked with Jelonda and she was amazing. Very knowledgeable about the product. Got everything transferred from old phone to the new one. Took care of putting the screen protector on and the case. Other places have sent me out the door with the screen protector still in the case with me having to put it on later which ended in blemishes. I felt like I was in and out in a very timely manner and felt great about my purchase. She was such a great help and so friendly and personable. Huge thank you!

I came into this location just to check some information on my account and straighten some things out, upon entering I was greeted by a woman named Alex and made to feel welcomed and comfortable!! After conversing for a few minutes I was sold on the iPhone 11 Pro after going the whole 9 yards for me and helping me straightening out my account I was able to walk out of the store with a new phone and a great new contact to purchase Verizon items from in the future. I will be returning again for sure!

Every representative has gone above and beyond. We upgraded multiple lines at different times and always did what they could to get us a superior deal!

Amazing customer service. This is THE only place to go for phones

Any time I go into Verizon I recieve service from Alex. She has the best customer service and attitude I ve ever seen! She s always helpful with whatever problem I seem to have and always has a positive attitude no matter what. She s very friendly and treats you like an actual customer instead of just another person. Definitely recommend working with her!

Ryan took great care of us. Thanks.
Tom & Nancy

James Sanchez was SUPER helpful!! I dreaded going into the store because some reps can be so unhelpful! This store was fun bright and helpful!

I had questions about a new phone. I was given very helpful and direct answers without any pressure to choose. We will definitely be back

Such a welcoming staff and they are so kind at helping all the needs we are looking for.

For a great, friendly service go see Lacie. She took care of all our questions and got my family on their way. That is hard to find these days. Thanks again!

I lost my phone and called a couple of Verizon's who didn't care to help me! James at Cellonly was the only one who cared! He set a appointment with me after work so I could get in and out. He did everything he could to get my info. Thanks James!

I had an issue with a cracked screen and my insurance people was not being overly helpful. Kenzie was exactly who I needed to talk me down from the ledge. She was awesome in every way. To say she was helpful would be a massive understatement. She had to have been tired of seeing my face but you would never have known it. Always friendly and beyond understanding of my issues. I will always go back to CellOnly for my phone needs as long as Kenzie is in the house. Great experience. And they have cookies

Staff was friendly and helpful! The shop was clean and well organized.

He was pleasant. Had answers for all my questions. Was very quick.

I really enjoy coming to this location because it's local and they stayed open during a time of need. I had to stop back in recently and now they are wearing mask and it makes me so upset! I can't hear or understand the employees and that makes the whole experience bad. This cellphone stuff is already confusing and now the mask, that don't have any merit of working makes me want to just go online. I thought CellOnly was going to stand thier ground just like Noam. Peer pressure and fear equals conformity, I guess! Please go back to what made me and my family come here.

Lacie was great!!! She went above and beyond to make sure I got the best deal and kept my bill affordable! Highly recommend asking for her. You won t be disappointed!!

Cody was a phenomenal Verizon employee I had the privilege of getting my new phone from. I told him my all time favorite movie was Avatar and he went and put it on the TV for me to watch while my phone transferred info from my old one to my new one. Attention to detail is everything with me, and Cody honestly went above and beyond what customer service actually means. A+ employee.

I had a great experience purchasing my new 8+! Kenzie was very helpful and didactic in her explanation. She helped me through the new homes features and what apps would be most useful to me. Thank you, Kenzie!