This place has done nothing but go downhill ever s...

This place has done nothing but go downhill ever sense it first opened. I got my first phone in 2003 there and it was a great experience however the last phone I got there in 2015 was a terrible experience and these days I simply do my upgrade in online. Their staff acts like they've all been handed their jobs and have nothing to work for and are there simply to have a paycheck handed to them. Still better than going to a corporate store but that doesn't really say much.