Carolinas Medical Center Review

Wanted to get an evaluation for my mental health, the friendly security guards here decided they would do it themselves, literally RKO ing my flaccid body onto the concrete outside of the hospital. Now I know that I won t need help ever again, since my brain doesn t work after having it smashed onto the pavement and now equates to the gooey consistency of a laffy taffy that has been left in a toddlers pocket on a 90 degree summer day. Thanks Atrium!

The worst hospital ever I m siting in the er bleeding and they skipped me

The parking is an absolute nightmare, to start with. We went to ER parking and the attendant, who knew her lot was full, let us waste time by allowing us in to tool around for a spot, then when we returned to her gate and let her known it was full, she said she knew, then directed us to a parking deck about a block away. I had to track down a wheelchair for my mother who couldn't walk due to her emergancy. Update your parking!!!!
Then we were sent to a waiting room FOR another waiting room. We spent 8 hours waiting to just be seen and treated for something that should have only taken 3 hours at the most. Their patient flow is horrible. Hire more people, eliminate the extra waiting room (because that crazy inefficient) and require that doctors who start a patient, finish a patient before they clock out. We were forgotten multiple times when there were shift changes. Never coming here again.

My friend went to the emergency room and they could not have been nicer. They staff was very helpful and tests were ordered right a way. She had cancer pressing on her spine. Surgery next day then another surgery the following day all went very well. And the staff explained everything in detail. Thank you so much CMC Main.

This place is a joke!! From miscounting broken ribs( telling us there were 4 when there were really 6 broken), to completely missing a skull fracture caused by a motorcycle wreck..... avoid this place!!! They used to have an amazing reputation, but have turned into a hospital i pray i never get sent to! Very disappointing!

My grandfather was in this hospital a couple times. I was blown away by the compassion and care he received from everyone there...Especially being as ornery as he was! Thank you CMC Pineville!

The most filthy hospital I've ever been to and I'm from the BIG city

Dr Blackwell and Dr cunning are amazing! However the attending dr I saw first was horrible! Rude bedside manners and i could see his under pants because he didnt have enough respect to pull his pants up. I guess someone hired a dr off the streets- very unprofessional never have I seen a dr who presents his self like that. Other than him my nurse and other drs were amazing but one sour apple will spoil a whole bunch. Hope Atrium takes this into consideration

9 hours wait and they kept saying 4 people ahead of you and 6 already were seen and still not calling her.Never been so long in an emergency room.

Made my mom's stay very comfortable. Staff was very friendly, and knowledgeable of her condition and thorough in the explanation of how she would be treated and cared for. Thank you for everything you've done to care for my mother.

Worst experience ever when I had my baby last couple of days was ok! Staff was rude and not helpful. My room had ants and roaches! I had a C-Section and had to ask for pain meds instead of it being on schedule! I can go on and on just would not recommend

The doctors and staff are awesome and treated me in a timely manner; I also had my son here in 2004!

Do NOT take someone you love here. They often do more harm than good.

I won't go to any other hospital. I've always been happy with how I was treated as a patient.

Our little guy had surgery this morning, just wanted to say thank you to all the staff there that made it a good experience! Jane, Edna, carol, Stephanie just to name a few(can't remember all the names wish I could) that truly went above and beyond to help our little boy and us! Thank you so much!

Canceled surgery due to over booking. Son was prepped for surgery and give meds. Then we were informed surgery would have to be rescheduled due to overbooking. Rescheduling for year end will cost thousands of dollars and may cost my son his job. This is inconceivable -the mental and physical anguish Atrium health put him through souls never happen to a patient. Atrium health should be held accountable. This is not acceptable.

Great people. Lousy parking. Horrible parking nightmare. Most of the Rental cops are useless and act like spoiled children.

Fortunately the only good thing was I was able to see a doctor right away because there wasn't a lot of people in the waiting room. The lady taking the vitals was exceptionally rude. The cleaning lady kept staring at me. I took a unmerciful amount of test from 9-5 to not be given anything but Ibrophen and told to see a family doctor! On top of that, as I was leaving, the guards that were outside the hospital took it upon themselves to laugh me to scorn because I was wearing a mask!

Sanger heart clinic saved my fiances life replaced his heart valve food could have been better there so he says he was there for almost three weeks and had to deal with a few mean nurses but everything else was great

Total cheaters, takes advantage of the situation and patients urgency.I was supposed to pay $30 for Copay, but they charged me $50.After that I get a bill home for $30 copay pending from my insurance.I have all the proofs of how this hospital has cheated me.Have some shame and show some dignity and honesty.Now I have to waste my time to get the refund and run behind them until all this get sorted.

Man, do I regret coming here. Had to bring my wife to the ER. Went to get some food. Had to walk all the way outside. Was told to sit and wait for someone to escort me to her room. Staff looked at me and did nothing and I just sat there. Never again. I'll go to Presbyterian next.

I went here with extreme abdominal pain. They took me in right away, and then I had to writhe in pain for 15 minutes while the nurses showed each other pictures on their phones. I have been told several times by nurses that I have the largest veins they have ever seen, but it still took "marina" 3 times over 10 minutes to draw blood. She also destroyed every vein that she attempted to draw blood from. She was very combative and unprofessional. I wouldn't put her in charge of the healthcare of a group of chickens, much less humans.

Great hospital. For this stay I had two very caring doctors. The nurses here are outstanding.

I came here after I started hearing voices in my head. The intake security officer asked me what my issues were and decided that it was a problem he could fix himself. He proceeded to violently slam me into the ground head first. When I awoke, I realized that I did not hear the voices anymore and that the severe concussion had pushed the voices out. I did not even need to enter the hospital and my problem was fixed.

Thanks for the quick and efficient service.

Be careful they screwed me bad
After they were given insurance information 4 times and after procedure we found out they were out of network I fought it in court I lost 7500 dollars to them even though their hospital policy clearly states that the Dr starts the insurance process for approval also they have a out of net work form that they never gave us they claim it's my responsibility to contact my ins to make sure I'm covered don't trust them they lie they also are under federal investigation for anti trust and have been fined for improper billing

SLOWEST EMERGENCY ROOM EVER!! NOT PROPERLY STAFFED!! Only one nurse on duty, who was very pleasant and competent. We spent over five hours in the waiting room on a Sunday morning, which is absurd, pathetic and ridiculous!! Is this what we can expect from Atrium???

I couldn't ask for more they really exceed my expectations. I was admitted on August 7th and while I was there Brittany and luz Teresa went above and beyond my care. I couldn't receive visit due to covid19 but I never felt isolated.I'm so grateful for all the support and care I got from them. Thanks a lot Brittany and Luz Teresa

I spent over three hours in one waiting room. After I was called back I talked to a pa. And was then sent to another waiting room where there was hat racks on the walls holding iv's for people, and more people in wheelchairs with iv's. This place is disgusting and disturbing and the wait time in that waiting room was just as long as the first waiting room. I hope I never forget this experience so that I won't have to go through it again.

Unfortunately, this service wasn't able to assist me during my recent visit, instead I was sent home to 'figure it out' on my own. After sharing my personal insurance situation with them, I felt their willingness to help me just dissipitated. While I understand that my situation is perhaps more complex than they can manage (according to what I was told by one of the doctors/nurses), they refused to provide any other treatment of any sort. Namely, I asked for an antibiotic since I was told that the doctor was pretty certain that the infection had spreaded to the bone in my jaw. Within two days, not only was my mouth in dire pain, my ear had a painless cyst, pus pocket, or something of the sort that appeared. Understand that I'd already told them that the pain that I had over the past month and 1/2 was both ear, face, mouth, neck, and down through my collar bone. Perhaps I didn't have enough information, but I don't believe that the 'nontreatment' was acceptable. Hence, I will try with the local medical competitor to see if they are able to help me. I have lost a family member and friend due to dental issues, as a result of poor dental health insurance. The fact that I have been passed around nearly 4 times now suggests a huge issue with the way that this program serves the community.

My daughter is in the Levine center and it's wonderful. Staff is great! The beds and chairs for parents could be better ( makes for a rough night sleep.) The only exception is the eating options for parents. We only get a $5 meal ticket for only one parent per day so it costs A LOT to eat while your child is in the hospital. Average cost for a meal with drink is about $12. Also went to cafeteria yesterday and the cashier was telling all the African American people she would give them a discount if they came through her line. As soon as I got there I was charged full price. Just hits hard when your child just had surgery and your worried about how your going to afford to eat and the color of your skin was a deciding factor. The Cafe in the Levines Center is more reasonable with pricing and is great but has limited options. Also they have a radio/ music/ bingo/ story telling station that the kids can tune to and call in from their room and interact sponsored by Ryan Seacrest which is a really awesome idea for the kids stuck in their rooms. The only problem is it needs to be more upbeat. Everytime we tune in it's very boring . Wish they can bring it to life and offer something more enjoyable to listen to. It would really make a difference. Overall for the staff and for the medical needs is excellent and that's what it all boils to . They really care about their patients and it shows!

My wife seen a doctor in CMC for pain in her right flank. Upon diagnosis the doctor found that she had a gallstone in a remanent gallbladder that had been left from a previous surgery. He instructed her that he would do a scope procedure to locate the stone and remove it if possible. After the procedure she was to stay in the observation wing for six hours to make certain no issues arose. After the procedure I was informed that the procedure was not successful as he figured it would be. Obviously I was a bit disturbed by a doctor performing a procedure on my wife with the feelings that it was not going to work. Once she was taken to observation she began having stomach pains and was told by the nursing staff that it was just gas pains and after the six hour period she was sent home with no further discharge information. After returning home she continued to have pains that were increasing in level. Wednesday morning around she returned to the emergency department only to find out that she had pancreatitis caused by the procedure. In addition she was being admitted due to the pain and hospital staff was not able to fully diagnose what was happening. By Wednesday evening she had several scans, blood tests, and ultrasounds finding that the pain was a combination of pancreatitis and a gall stone being lodged in the remanent gallbladder causing irritation and inflammation of the gallbladder area. Nothing further was done on Wednesday. Thursday another ultrasound performed, at this the doctor instructed that he would be putting my wife on antibiotics due to an infection in her gallbladder. She had already went through two other ultrasounds of the gallbladder area and they did not put her on medication for this infection. The hospital staff then said that they would be sending her home on Saturday without surgery and once she was recovered from the infection they would schedule the procedure. The thought of the staff sending my wife home with the same pain she presented with initially six days later made me very uncomfortable. Needless to say after quite a long conversation with multiple staff members, and threatening legal action they blocked out time on Friday for her to have the procedure done. At the time of the surgery we were instructed that the procedure would take 30-45 minutes. She left the PRE-OP area at 1:47pm and the surgery began promptly at 2:00pm according to the hospital staff. Receiving an update at just before 3:00pm, I was told everything was going fine, she was stable and that she was doing good. Receiving another update at just after 4:00pm of the same nature I began to get concerned as it had now been two hours for a 45 minute procedure. I asked that they get me more of an update and received nothing. Around 4:30pm, I demanded a doctors consult and finally received one around 4:45pm letting me know that there were some complications by all in all the surgery went well and they were in the process of closing and she would be in recovery were I could be with her as planning in about 30-35 minutes. When she reached recovery, we had talked with several of the staff including a doctor and nurse that were going to be in the operating room, letting them know that I needed to be back with her as soon as possible as she has panic attacks when she wakes up from anesthesia and it is much better for her if I am there. We were instructed that this would not be an issue and they would come and get me as soon as she was rolling out of the operating room. This did not happen, in fact I was informed that after she reached recovery that it was against HIPPA laws for me to be with her in recovery even though she had signed the paperwork and asked that I be there with her. At this point I asked to speak with the hospital administrator. After several attempts I was able to reach the Nursing Admin who listened to my concerns, agreed and immediately had her moved to her room where I could be with her for recovery. Although the NA was amazing and the surgery was successful I am very disappointed in the care that she received.

It's a big hospital. For the most part staff is courteous and caring. Facilities and parking are being upgraded (2018-2020), so construction may inconvenience some.

From ER to admission to discharge, my mother has been consistently treated with dignity and respect and given excellent care every time she has been there. Compared with the other major hospital in town, CMC is the best choice hands down.

I recently moved from Arizona and it had an excellent caring and professional environment. I find the clinic in Charlotte to be less than par. Coordinators seem uncoordinated and non caring. Same as my Dr. I am very dissatisfied with Levine Transplnt center.

All the staff here were very professional and showed true compassion! This hospital truly represents how patients deserve to be treated!

The Rehabilitation hospital is over whelmed with head and brain injuries and rehab. This hospital has been around for 30+ years and they still have not hired more help or updated the facility . I have been trying to get into see a PTBI therapist for 7 weeks and just day they tell me she is out of the COUNTRY and has been in and out of her job for over a month!!! They don't communicate well with patients and the young lady I spoke with today was rude. When I nicely corrected her she became hostile and lied. When I redirected her she was just plain lying. This hospital has seen its day, and its over crowded and has few doctors. For a world class hospital who prides itself on the Levin Children's hospital all over town, it need a complete over haul and new staff that cares for the patients and does not lie.

Was told 1 provider for the whole ER, which this is the busiest season for hospitals with flu! SMH. My friend went in with breathing and other symptoms and was not seen until 2 hours. No one came to greet or check on her. She had to walk up to a Nurse to find out what the hold up was. Urine still left in room from patient before, wet wipe on the ground the whole time. 1 person was on phone looking at social media instead of making sure patients was ok. A lot of socializing not caring for patients needs. Not what I expected being from here.

This hospital finally found out what's wrong with my dad!! The nurses are great! We were transferred from here from rockhill and he just got out of rockhill 2 weeks ago. Without this hospital my dad would be dead!! Thank you CMC

It is the best place Serves children very well They are very friendly people of the best

Hands down best hospital to have a baby at, esp if you're high risk.

Monique Brown was the worst person I ve ever dealt with anywhere. She was rude, taking calls on her cell phone and was absolutely no help! Will never use Carolinas Medical Center again.

Please do not send your loved ones to this hospital. My grandmother is currently there with possibly failed kidneys and they have not put her in a comfortable room. They have been sitting in a triage room for twenty-six hours now just waiting. Here is my main concern. As a major healthcare provider in the Charlotte( Atrium Health fka Carolinas Healthcare Systems). Someone who has possible kidney failure should be given an adequate room with the right equipment so that the doctors and nurses can do their job well. This makes my family feel like we are not important and that are needs and concerns are being taken into consideration. It is sad that a major company would not have enough space to house someone with failing health.

No one ever answers the phone. I have called many times. On the answer machine they give an alternative number but no one answers that phone either or calls you back. Its very frustrating when you are just trying to get a simple questions asked about surgery process. I wouldn't recommend.

5 security guards surrounded me at 11pm..I was smoking a cigarette . I'm 5'3. 120 pounds.
I was seeking medical attention. being faraway from home and all alone, I needed to get in touch with my mother.
hospital staff suggested i step outside as there is no cell reception inside the hospital.
as i spoke to my mother, i was smoking a cigarette. far away from the doors..
that's when 5 security guards approached me and told me to leave the property.
I'm not from here. I had no place to go and no money.
they would not give me any of their names, they would not speak to my mother whom i was on the phone with.
this took place at 11 o'clock at night. they tried to direct me an parking garage....for a bus pick up.
the most unprofessional and uncaring sorry excuse for security I've even encountered. NONE OF THEM DESERVE THEIR POSITION.
FINALLY the police came and contrary to Office Dix, (real name? doubtful) threats, i was not taken to jail.
im fact, the officers gave me snacks, water and a few dollars to eat.
THEREIN lies the difference between Police officers and wanna bes..

First time diner. Everything LOOKED delicious. Settled on the quesadilla bar. BIG mistake. Awful. Soggy to the point that it fell apart when I tried to pick it up to eat it. Wasted 7.00. Still hungry. Didnt see a manager anywhere to tell about the bad .preparation

We waited 3 plus hours to be seen . and even then we still had to wait . and on top of that it was a slow time nobody was really here . all they do is walk around eat and talk .

U killed my best friend Delores meadows came to visit the ER several times and u didn't do anything for her but treat her for dehydration and gave her iv and medicine for throwing up and she died one week later on Sunday Jan22 of a blood clot and u discovered that she had cancer of stomach .
In 4 months she lost 149 to 75 lbs u did nothing...told her it was ulcers u took her to surgery Sunday and she died ....U killed her !

! moral of the story I m scared for anyone who has to sleep over here for neck surgery the day time nurses are a bundle of joy and did everything in there Power to make sure I was pain free and comfortable some of the night time nurses need therapy and sleep and a new job because u can tell they don t actually wanna be there or help people there I m worried about the people that are in there care !!

Their service sucked!!!! I waited for over five hours in the Er in extreme pain and no one paid me any mind!!extreme they continued to walk around and chit chat, take lunch breaks, and had the nerve to have nasty attitudes!!! If you need help, do not go there, kill itself first!!!

If you don't like this hospital. go to Gaston memorial hospital. you and find out what horrible service really is. Carolina Medical is really like a hotel. A 5 star hotel !!!! With all the Bells whistles!!

No communication between patient,doctors and nurses

Wonderful Nice hospital. The Labour rooms are huge & really Nice. I love the care I received from all staff. They made sure I was okay and I hardly had to ask for anything!

They saved my life - those awesome, wonderful people at CMC. I literally owe them my life.

My mom was flown in yesterday evening for a brain bleed and so far all of the staff has been very informative and accommodating. I should say, except for the (what I m assuming is) custodial staff that used the family waiting room table area for their personal break station at 2 am. Loudly chatting, rattling chip bags, etc. Sliding chairs roughly across the floor, dropping down into the chairs. How rude can you be?

GAVE BITH HERE AND HOSPITAL BED HAD BLOOD FROM ANOTHER PATIENT. MY HUSBAND SAW IT WHEN THEY PULLED OUT THE THINGS YOU PUT YOUR LEGS ON THAT HOLD THEM UP. AND HE HAD TO MAKE THRM CHANGE MY BED. NEW BED HAD STICKY OLD FOOD ON THR HANDLES. NEVER HAVING A BABY HERE AGAIN. MY HUSBAND WENT FOR A BROKEN KNEE, DIDN'T GET SEEN UNTIL 2 HOURS LATER.

This hospital is in need of an update. Update to the staff, management, and facilities. It's pretty bad when Gaston is putting any hospital to shame. Gaston is like an amazing luxury hotel compared to CMC Main. They duct taped the IVs to people's wheelchairs and left people waiting so long that they had slid down the pole and were filling with blood. When the staff was notified there was no help sent. This is only my second experience here but I would say try ANY other hospital before you end up here.

I love this place they take good care off I had my baby here is very nice and clean smiles good they help you in all they can. Thank you for all your all' do..

O my I can't thank them enough for taking care of me,I'll tell you why today I fell an broke my leg on Saturday, 6 2016 I was so afraid I fell outside in my front Yard playing with my dogs as I step down I hard my leg snap lick it sound like I step on a tree branch I scream I was trying to get up my dogs ran to get my son he started calling 911 an my daughter n law I had the best paramedic team ever I want to say thank you from my heart they got me two cmc university its like they were awaiting my arrival I had the best doctors ever, Dr.Hall an Dr Gracia an the er nurses I remember aryn,Emily, an a host of other Angel's they held my hands they comfort me I felt like my Mom was with me looking at all of them I felt like God said you Angel's go an help Sherrill I need my best team an he hand pick you all (I'm sorry tears again) I just want to say thank CMC university each an every 1of you from environment service to patient Rep to you all but tonight was a special feeling for me I felt like somebody really love me.an understood me.
Thank you so very much
Sherrill Stewart
EMT James an your beautiful partner thank you for being great an awesome thanks for walking me through the pain but being here for me letting me know it's going to be fine were here I'm not leaving you oh God thank you all so much

Extremely long wait times over 4 hours for a ER visit. Go to NOVANT !!!!

i was born there and never died so i guess its good

The security at this hospital physically assaulted a minor (Hayden Long), and when the head of the hospital was asked about the incident she defended the security's actions. To make matters worse, the police were called and they too began assaulting the minor. Both this hospital and the local police department are wickedly corrupt. Shame on you and your local police force. You are what's wrong with this world. Disgraceful.

I was fine until the charge nurse Diane on the 6th floor spoke to me she an Porsche from the cafeteria came to speak to me about a guest tray that was provided the past four days lunch an dinner. I made sure they knew it was a guest tray each an every time I called in just as I did with Porsha. She explained that the guest tray is not provided on the 6th floor. I explained that I really did not want to travel around the hospital due to corona! Porsche an Diane went on to tell me the food was ordered for the patient. I ordered two trays each time Wednesday thru Friday on Saturday they had an issue an I explained they were mistaken that I made sure the cafeteria was aware that I had been ordering a guest tray each day! At this time Diane went off so I ask for a charge nurse she answered That would be me . So I Ask to speak to a supervisor! When the supervisor came in I was upset! Diane the charge nurse would not step in the room after arguing just minutes early. She knew she was hateful! The supervisor ask Diane the charge nurse on the 6th floor to come in the room he did not want her to be uncomfortable with a visitor. After being hateful previously she was quiet an let the supervisor handle it he was fair but had no ideal how hateful Diane had been nor did he know Porscha was just as rude an hateful on the phone! I was almost in tears after dealing with Diane the first go round an the nerve she had to come an try to get me removed from hospital as we were waiting for him to be released after 8pm tonight! Not to mention my nephew was right there an explained I was the person taking him home! I removed myself from room walked out with the supervisor after leaving the room I released my tears! I have been at this hospital since Wednesday Unplanned! We came to a Doctors appointment over two hours away. I ve been in a hotel while he has been in hospital back each day 10am until 8pm due to the severity an all but tonight due to Porsha being rude on the phone and Diane being rude when she came up to the room! Totally uncalled for!

Same story as Tony. Atrium is not a Health Care system to "help" people. They treat you, then send you a bill using Gorilla math. Then hold you hostage to pay the bill or never buy a car or home again. Their billing practices are immoral and should be illegal. 2 of 3 bankruptcies are from Hospitals & doctors. FACT.

Great hospital for what they are able to do. The staff here really care and let's be honest no one is perfect however this place is packed and busy but still do their best. Thank you. Except the nurse that threw away my wallet, You know who you are but overall great place.

First time using ER for my son's horrible headache.. we checked in at 9 pm...it was 2.30 am and still not being seeing. ....at that point we tougth it was too much wait. .so we move to a pineville hospital and so much better service..10 minutes after checking in he was in the treatment room..I was so pleased with CMC PINEVILLE....judge yourself. ..

Didn't monitor sister who just had stroke and heart-attack. Was put to sleep knowing b/p was in low 65/76 ish. Then went straight into a coma and then didn't acknowledge fault was to blame! A lawsuit or medical malpractice wouldn't bring her back!

My wife had a 1day overnight surgery via Dr.Naumann and his entourage. All of them , Dr.Haag as well, gave her a personal, punctual, & professional experience. Tower 7, in its entirety Care about people. They prove it. TY kindly.

DONT GO!! TURN THE FK AROUND AND EXIT THE PARKING LOT IF YOU CAN!!

Horrible care from the obgyn staff on the 8th floor.

I went in to this hospital for elected surgery. It was for a TURP on my prostate, also known as a roto-rooter. My prostate is 4x's bigger than it should be and it was crushing my urethra and blocking the flow of urin. The hospital was made aware of this surgery 3 months in advance of the actual surgery on August 20, 2015 by my urologist surgeon.

I went in for a routine 2 hour surgery and did not leave until 9 days later. The main reason it took so long was that the hospital ran out of my blood supply, o-, during the surgery and put 4 units of o+ blood into my veins to keep me from bleeding out and dying. They also put in 4 units of the correct blood, o-.

I could have stored blood for this operation. There was plenty of time for this but nobody seemed to think this was a problem. Even though I already have bladder cancer, I am 71 years old and my prostate probably was cancerous. No one told me to store blood just in case there was a clotting problem. No. They waited till I was bleeding out in the recovery room, having convulsions and almost dying before realizing the blood bank would give them only 4 units of o-.

I spent 4 days in ICU while my hemoglobin score dropped from 13.5 to 5. I was in intense pain and they were very stingy with the pain meds to the point that I was hallucinating and losing my mind. I spent 4 days in Tower 4 recovery area before being discharged to a rehab facility for 7 more days of misery.

I will never use this hospital again. This is a true account and can be verified.

Slowest most unorganized hospital I've ever been in. Waited two hrs. After surgery for somebody to clean a room. Not enough space for all the people they butchered.

The people that make up the staff of your heart institute are by far the best people. You all saved my wife's life and I will always be in your det. You all showed great compassion in our time in need and your surgeon (dr. Madjarov) are the best . Your nurses and asst. nurses were all so great. And the one nurse that stood out the most was on 7th floor Dickson heart icu is Nicole this is a very special person.

The wait times on Atrium s website are misleading and inaccurate. The current wait time reflects 38 minutes on their website, yet we have been waiting over 4 hours in the waiting room because there are no beds available. This hospital also primarily takes care of trauma patients which makes them busier with these situations that are prioritized over all other patients.

I don t have an issue with the quality of care, what I have an issue is with Atrium s misleading website and setting realistic expectations with their patients. We could have likely been better off going to Pineville or Southpark ER s if the wait times were accurately reflected based on when a patient would realistically be assigned a bed and treated vs. basing the wait time on when a patient will have an initial conversation with a nurse about what is wrong, and then left in the waiting room for hours in suspense.

They are more concerned about marketing and meeting their misleading metrics than directing patients to their emergency rooms in a logistically efficient manner that level loads patient volumes based on supply and demand.

CMC has the best service, yes they charge a fortune for the service but if you have insurance you will pay just your copay you're be fine. people are very kind and helpful every time. 2 of my children were born there and the experience is so amazing that i thank everyone there at the facility for being so good at what they do.

my husband recently had surgery, the staff was very professional and understanding. He had to spend the night and was assigned to c tower. The Nurses were excellent, very attentive and caring. It was a very good experience.

I just spent the past six days at the Progressive Care Unit at CMS visiting and assisting my friend Mark with verbal interactions and mobility following his quintuple bypass and extended coma. I was so impressed with the expertise, attentiveness, helpfulness and friendliness of the entire staff. They always took time to not only answer my questions but to solicit them on a frequent basis. They promoptly responded to every request that I made and helped me to feel like I was part of Mark's team. The doctors, nurses, assistants and specialized nurses always made time to explain what they were doing and the purposes for every treatment regime.
Thank you everyone on the 10th Floor Progressive Care Unit,
Randy Perino

The guards here are over-zealous and to eager to tackle-and-taze.

Absolutely wonderful staff and excellent team. They took the best care of my husband

I called attempting to donate a Kidney for a dear Friend. Oh my, I was left on hold for 7 minutes, the continual recording of how to make a payment was really uncalled for, I AM TRYING TO DONATE A KIDNEY!!! I felt I had interrupted their day...

Wow. Just wow. Here's the good and the bad. Took my 93 year old mother to the ER for impacted bowel. The ER was full of sick people and we were taken almost immediately to triage because of my mother's frail health & condition. There was one ER nurse who was sloppy and had an attitude. She put in the IV and was rough with my mother's skin which is like tissue paper. At one point I had to ask for something and she sat at her computer ignoring my request. Then she talked to someone. Then she went in and out of another room. Almost taunting me that she would get my request when she got good and ready. I made a comment and she rudely told me that she would be getting my item as soon as she could. Nevertheless, we were soon seen by docs who ordered a CT. That went fairly quickly and the diagnosis was as suspected. The ER doc performed a procedure that made some progress but we were told she should be admitted for further treatment and resolution. Here's where it went downhill. If you are in the ER and they want to put you into the OBSERVATION UNIT, REFUSE if possible. This place is horrid. The rooms are tiny, windowless, the toilets pull out from under a sink, there is no place to put anything if you are staying with your loved one. I slept on a recliner like they did 30 years ago. The hall and the room was dirty. The nurses and techs that I encountered were the worst. Is this where the put the lower performing staff? Someone's HIPPA was violated as I overheard a nurse standing outside my mother's cell who had the loudest voice on the planet, talking details about some guy's condition. On Friday night, at 9:30 pm the hall was so loud with the laughing and talking of the staff with one of the hospital security guards, it sounded like they were having a party. It was unreal. I went out to complain and they asked me if I had my door closed! I was ready to punch someone and they sensed it so quieted down. There was always a cluster of staff in a little corner who stared when I walked by, but I just stared back at them. Asking for something was a nightmare. At the 7 am/pm shift change, the nurse may or may not present herself for a couple of hours and then wouldn't check in at all after that. You're on your own in the OBSERVATION UNIT. After 2 nights in this unit I called down the dogs. I went to the charge nurse on the hall who was just one of the gang and told her to get Administration down there, which she did. I let the lady from Admin. have an earful. I told her that the room nor the floor had been cleaned since we were stuck there. I told her that I'd go over her head if I needed to. Anyway, shortly thereafter, things began to happen. Housekeeping showed up. The GI docs showed up, the surgical team showed up. My concerns were being met and we were moved to a room in 5 tower that seemed like the presidential suite in comparison. I complained to one of the GI docs about our experience in OBSERVATION UNIT and he said "I don't like that hall". Yeah....no kidding. I will say that within 12 hours of my conversation with Admin., my mother's issue had been verified as resolved and we were discharged. I shudder to think that we might still be languishing in that horrible OBSERVATION UNIT if I hadn't spoken up. I don't have any plans to return to Atrium/CMC. We had a week's stay at Novant/Pres in January which was head and shoulders over this one. Next time I'll go back to Novant with no hesitation.

They worked very hard to make sure that my daughter was comfortable and had anything she needed while there for gall bladder surgery.

I was recently brought there by ambulance from the airport where I had a cardiac event. They were very professional, courteous, and reassuring. I was informed of my care and they were very thorough. Thank you so much. I am grateful for your good care.

after a doctor misplaced the feeding tube in my grandmother, and caused her to become septic.. the "nurse", Hang, complained about "working too much" on her. rude, inconsiderate, no sympathy, no compassion. how dare a NURSE complain to her patients family about how much "work" they are, and how tired she is. poor patient care all the way around.

EMERGENCY??!!! 7MONTHS PREGNANT, GETS HIT IN DRIVER SIDE DOOR AND HAVE BEEN SITTING IN THE ER WAITING ROOM FOR OVER 3 HRS WAITING ON AN ULTRA SOUND TO MAKE SURE THE BABY IS OK. GUESS THE AMBULANCE RIDE WASN'T GOOD ENOIENOUGHGH TO PROMPTLY BE SEEN. NEXT TIME I'LL CUT MY ARM OFF AND HOPEFULLY WE WILL BE ABLE TO SEE A DAMN DR! WHAT A JOKE! PATIENT ADVOCACY WILL CATCH A NICE CALL TOMMROW

Two days ago, My mother had to go to the er.
So that mean the car had to be park. The parking attention was an asset hole. He keep asking me a lot of questions like who I'm going to see. Like he known my mother. I explained I just dropped my mother off at the er. But that wasn't enough. He kept asking me questions, so I said stop asking me all these questions. I need to get to the er. He get made and say don't tell him I'm asking too many questions. I reply I can say what I want. Open the gate. Then he opens it. He was turning everyone away from parking. I will never take my mother to this place again. I only deal with Novant. Never have any problems. The weather were in error for 8 hrs.

Was really bad experience. Took me to triage and made me pay the copayment bill and did my bloodwork just to place me back in waiting room for 5 hours. I was already there for an hour waiting. Really bad place. I suggest if your not bleeding critically and have internal pain or internal bleeding go somewhere else. Please do not support this place. They are a monopoly the moment they take you in and the first thing they do is make you pay money.

Very happy to have found such a wonderful environment.