I had to come to Carolina Medical Center for a family emergency and I am so glad this is where my loved one was brought to. The medical staff were phenomenal and I felt at ease knowing what great hands my loved one was in. The hospital was clean, non medical staff were kind, and there were several food options from cafeteria and to restaurants.
I have never been treated with so much respect at a hospital expecially the emergency room. I been In and out of hospital since I was injured in Iraq and I have a service dog and they go out of their way to make my service dog has water and if he needs walk and the nurse and the doctors are amazing they put DUKE AND UNC Chapel Hill to Shane. I have over 116 surgery today and I have a high pain tolerance witch is a 7 but they won't let me leave tell I'm down to a 5. When I got admitted to the hospital the staff was amazing always checking on me and my service dog they want out of their way to walk him and feed him when I couldn't that people that what a hospital post to do they take care of their patience I can't think them enough for the amazing care I received
THANK YOU
So nice to be told I could only park in one area while a employee is in the emergency room and no one is there to open the gate. Awesome experience so far
The most unprofessional hospital I've ever been in . Employee use profanity in front of patients and family . They are always on their cell phones . I heard them making fun of and discussing other patients . The food staff were rude and always complaining about their job . The guards were at front doors were not helpful at all . They were to busy chatting with other worker . I was truly shocked at the hospitality .
My sister works here & by the stuff she tells me people are so messed up here. She works in the cafeteria area & her coworkers treat her so bad they threaten to cus her out they threaten to beat up her friends that s also work there if they don t do their job right. She goes in the night shift & the morning shift is supposed to leave everything stack up well she went in one day and the morning person was stacking up and another different girl went and said let her do it it s her job, yes it s her job to do it but at night. Calling up the hospital will not make no difference they will ignore it and do nothing about the situation. I hope it don t come to the extrem where they do what they re threating to do to her because we don t want to take it to another level. Nobody should have fear of going into work each day or have to quit their job!
Rescheduled us first time. All good. En route, called to ask us why we weren't there. Had rescheduled us and failed to call. Once arrived, asked us for large payment up front. No prior warning. During surgery, went to snack machine and was turned off. Will not return!!
First of all, I thank the staff for saving my dad's life from his car accident. The staff seem like they care and it was painful to see him beat up but they did everything they can and they act like they care compared to Gaston Memorial.
Had a horrible experience at the emergency room! I was in a bad car accident rear ended on the highway and the paramedics brought me here. I sat in the gurney in the hall for over a half hour if not longer before getting a room and get seen. While laying in the hallway many nurses and doctors walked by talking about trivia and joking around while I lay there in pain crying. When they finally saw me they barely checked me to see if I was ok just a sonagram and vitals. Took them a hour to give me pain meds then they just sent me home. They hardly cared to check on me my mom had to wave down nurse after nurse for medical attention. If you are in need of serious help DONT GO THERE! Now I have to go somewhere else to check me out further because they didn't care to.
Very nice facility. But the staff there rude and not friendly. My father was scheduled for surgery at 11 am and it was 5.45 pm before they took him back for his surgery. He laid in pre op the whole time. The nurses in pre op were not friendly and did not seem to care if we needed anything or not. The or staff were friendly and the doctor was very nice and explained the procedure. Definitely need to work on customer relation
I have always been treated very nicely from all staff member, compared to Presbyterian Hospital, and their nutrional staff members are awesome as well.
Was seen quickly, but then the nurse Brittany put in my IV wrong and blood spilled out of it... I told the nurse Kathy and she began ripping off my bandage with aggression, I had to say something loudly to get her to stop so I could caringly take off the bandage myself without pain as the IV stabbed me. I waited in the ER for hours and my data and WIFI wouldn t work...so I couldn t let anyone know if I was ok or get anything done... discharge took 1.5 hours. Thank God it wasn t life-threatening as I thought.........
On July 12th, 2019 at approx 2:30ish am I called an ambulance. At this point I had already unlocked the door for them knowing I might not be able to get back up. They arrived fairly quickly. I am laying in my hallway floor shaking in pain with only a fleece blanket around me. The EMT s wouldn t allow me to look for clothes. My stomach pain was such that we all suspected that something had erupted within my abdomen and that immediate medical attention urgent.
On the ride to the hospital my EMT s attempted to give me fluids, pain meds and anti nausea but I was so severely dehydrated which meant I arrived severely dehydrated from loss of bodily fluids and w/o any type of medication in me.
I m only going to say this once more! I ARRIVED TO THE HOSPITAL WRAPPED IN A FLEECE BLANKET PER THE EMT s DEMAND!
While sitting in triage bawling my eyes out and suffering some severe labor like cramps, I was asked again about my clothes.
At this point I m feeling to urgency to go to the bathroom and I proceed to tell Triage like I got to go and no this can not wait. I finally get to a bathroom at their leisure. While inside the bathroom both of the nurses on 3rd shift duty sat outside my door and laughed & talked about me and my lack of self respect and clothes. I m so sick at this point that I m in there long enough to hear 2 more unprofessional conversations. My pain became so bad that I fell in the floor with once again more of those labor like cramps. They ridiculed me for laying on a bathroom floor. Mind you, it s pretty nasty, but I did not look at that bathroom floor and say to myself oh look, a cozy place to sleep. My body violently threw me in that floor. Then some scrubs were thrown at me and I was told to have some type of respect for myself and to put some clothes on. Approx 10 mins later while back in my bed, vomiting in s bag the whole time and pleading w God to take my pain away, I feel the urgency to go again. So I get up and run to the bathroom. My nurse Wendy proceeds to laugh at me and says look she ain t hurting, she s walking.
I eventually got a room around 4:00 am. Wendy was assigned to my room. I asked her if she could please get some fluids started. I knew that I was dehydrated. Simply saline solution, wasn t even asking for more than Zolfran at this point.
I didn t not see my nurse one time from 4-5:30 am. Finally when my friend shows up to check on me, she comes in trying to play nice and starts my IV. Within 10 mins the tears and the vomiting stops. But not the cramping. Around 5:50am I asked if I could take something for the pain. I never got an answer regarding that question! I really didn t care if they gave me a Tylenol. I just needed something.
At 6am my friend leaves and I ask him to stop by the desk and let them know that he was leaving and to get my phone charger. She says, as if I m asking to use her charger, we don t have chargers here for ppl and goes off on a 6 minute rant to him about how I haven t gotten off my phone the whole time and shaming me once again by saying she s been laying all over the hospital in the floor naked. NOOOO! I laid in a single bathroom floor w the door closed and a blanket on me!!!
Despite 4 more request to have Wendy stop by my room. (Once regarding pain, once to go to the bathroom, once for a new vomit bag and once for ice chips.) I did not see Wendy again. It was right around 5:30 from the last time I had seen her to the next shift change when Rob, who took over, happened to walk by my room and finds me sitting in the bed vomiting and crying again. Rob says why didn t you tell somebody? I said I did 4 times and she never came back. It s 7:40 at this point. From 3 ish am to 8am I did not receive one thing for pain or vomiting. Had only gotten fluids started at 5:30ish and had not seen or heard a peep from the Dr. and barely the nurse. *Keep in mind that I still don t know if something has ruptured inside of me at this time. I was there for almost 7 hours b4 being acknowledged!
WENDY the nurse, should BE TERMINATED IMMEDIATELY
Quality was worse than poor if u ask me. Received such subpar care from staff that very obviously didnt care about keeping my family member safe during a routine outpatient procedure. My family WILL NOT EVER step foot in this particular campus again. That is a promise. CMC Northeast was much more organized and friendly. I dont understand how two campuses carrying the same cmc logo can be so different.
This hospital has greatly declined over the past years. Staff attitude is anything but patient friendly.
They get "NO STARS", but in order to post anything I had to give them something. They need room for "0"s. They allowed me to be in pain and accused me of selling my pain meds. Most of the Doctors there are rejects!!!!! No place else would have them. They almost KILLED ME!!!!!! They had me scheduled for surgery so far out that I would not have survived. By the surgery date they had given me, I had already had the surgery and had been home for 2 days. How I got mixed up with their incompetent asses was another mistake made by a scheduler. My Doctor's are with Presby. The saved my LIFE!!!!!!!!!!!
I would never use their Emergency room again dirty, rude, dangerous They treat people with Insurance and who pay their co pay with disrespect but if you have no insurance they will welcome you with open arms....and if you complain even worse. Dealing with this hospital has been my worse nightmare.
Worst hospital ever. I went in cause I was having some issues with my face. And it felt weird. As soon as I got to the front door the fat security guard decided to slam my teeth against the ground and sit on me. Granted my jaw was fractured and half my teeth are missing. I think he realigned my back properly.
Was there in the middle of the night because a relative was in a car accident. The parking was terrible, I had to drive around for 10 mins before I found parking. Then it was a maze trying to find the appropriate place for visitors to wait. The gentleman who at the receptions desk was quite rude & acted like I was suppose to know the routine procedure. Then I went back to receptions desk after 15 mins to see if there was an update & had to wait another 15 for someone to return to the desk, there was a line of people waiting. I was very displeased how rude everyone was to me. I finally was waiting in a hallway & my family member was carted by me. After 45 mins of being in the waiting area, this was the 1st I had seen/heard any news about my family member. That is completely unexceptable!!!!
Carolinas medical center has the best nurse I have ever encountered! Andrea was there to help and delivered the kindest most compassionate care imaginable. Thanks for hiring great staff at CMC.
The customer service was great. DR's were very thorough in explaining what was going to be done and willing to answer all questions. Staff very kind and approachable.
This place in Pineville is awful. My mom came in because she cant breathe. Her machine that shows her lung has been beeping. We called for a breathing treatment. Nurse desk said in a minute. This was at 1pm today and its 2:05pm still no1 has come in. Her actual nurse is awesome. Bit if she on break no one pays attention to her
Pre-op was great! The staff in the surgical waiting room did a great job on updating families, however someone who brought my mother dropped the ball in letting me know my mother was back, until waiting room clerks checked for me -was in a room over an hour before I found out. Also security guard(male) had an attitude and questioned me as I was leaving chic-fil-a like I was bringing in a weapon. Security upstairs(female) told me I didn t have to have an ID sticker.
The most disgusting hospital I have ever seen. It was crowded the staff were rude and nasty they didn t care to listen at all to what I had say and they stripped me of my rights. Horrible horrible hellish experience. I filed a complaint but they did little to assist me. I will never visit that place for any reason. Gross.
The doctors do a great job.. it's the rest of the staff that needs work. Rude crude and totally not cool. This place goes down hill everytime I'm here. People laughing over the pa and constant jokes and rude nurses. This place needs a new leader.
My husband was transported to CMC-main with a possible heart attack from his doctor s office. It was the nearest trauma center. It took 5 hours to be admitted, mostly without much interaction with a doctor.
I complained to a supervisor about the lax and shoddy care in the ER and she yelled at me and told me I couldn t talk to her that way. (Worst ER ever!-Guatemala was head and shoulders above this slack hospital.)
He was admitted to an overflow ward. Of all the hospitals we have been in, this one was the worst. Supposedly he was in for observation as rhey figures out why he had massive edema. But to monitor a heart patient, you need to keep the running heart monitor on, and someone should be able to see it other than the patient. Not at this hospital.
They forgot to turn it on. All night! I had been in other, competent, hospitals with my husband, so I had assumed they had turned off our monitor and were watching it on theirs. Nope. They were not!
Finally asked in the morning, and they turned it on. Saw the ward doctor 2xs. Cardiologist, who told me the wrong reading on an important test, 1x in 3 days. Only one nurse was what we would consider competent, and she was the one at our discharge. The rest appeared to enjoy sitting.
No shower for my husband for 3 days. Toilet pulled out of a cabinet. Faucet not anchored to counter. Thermostat set to refrigerator levels cold storage has new meaning; (I hope they are treating Ruth Bader Ginsberg better!)
I fot to sleep on the lounge chair. No place to put anything. Jackets, bags, etc. went on the floor. Meanwhile, they did so blood work, x-ray, echo cardiogram, etc. Given the soctor s Significant error in the creatinine level (he said 2.3 when in actuality it was 2.63), I now doubt allhe told us. He said my husband appeared to have between 45-50% heart function. The last time it had been 25-35%. Will have to wait and see what his REAL doctors say. Meanwhile, back to monitoring. My husband s lead fell off the monitor several times, and they NEVER came in to see why he flat-lined! I had to go get them to re-hook it, but since they were not watching it, it was a moot point. It is the grace of God, given their shoddy care, that my husband made it through there alive. Thank God it was not something major!
The reason I know the cardiologist was in error is the last nurse. She did not know he had made a mistake, but LOOKED up the values and told us what they were.
The staff is always professional and accommodating. Very knowledgeable MDs and support staff
Mission statement is to improve health, elevate hope and advance healing for all...except the ones that their security guards attack. The head of security will not own up to their culpability and fire the culprits. This is the last place to take anyone to get care.
I don t know how these guys get even 3 stars. I spent hours last night on the phone trying to get my sons surgeon. The nursing supervisor quit taking my calls. She told me that she didn t have a way to get in touch with the doctor. My son had an emergency appendectomy 2 weeks ago. Hes a type 1 diabetic. They refused to give him his insulin pump supplies. He had to bring them from home. The nurses admonished him for asking for heat packs to help with his pain. They said that he was being selfish for taking all of their supplies. He was readmitted last Saturday with abdominal abscesses. They discharged him in the afternoon on Christmas Eve with no medicine. They called it in to a retail pharmacy. Shocker, they closed early. After spending four hours on and off of hold last night, speaking with multiple people who told me that the doctor on call wasn t calling back, no one could help us. This place is a joke and a lawsuit waiting to happen
