Wallace LLP Review

5 stars for taking us to the cleaners, no transparency, no end to the bills.

I called the firm to organise a commissioner of oath to winess my signature for a required document and endured incredibly rude customer service from reception. Please find below the email I wrote to the firm.

Dear Mr Newman

I would to make some points about the customer service I have received from your reception.
I needed to get a sworn declaration of solvency signed as part of my mortgage completion and found your company listed on the internet.

When I phoned through to your reception the woman was incredibly unhelpful. Whilst I understand that the person who deals with such things is unavailable today and that it would be difficult to confirm an appointment I was completely unimpressed by the response your team offered.

The receptionist asked me when I was free, as I have a number of appointment and calls that I have on during the day that I can schedule as required I asked the receptionist what times the appropriate person worked. Her response was to say that she couldn t tell me that. I then asked what time was the office open and she replied between 9 and 6 but that the relevant person doesn t provide the service before 10, at lunchtimes or after 5pm. The receptionist then took my name and number and said she would get back to me.

When I asked for her name she refused to give it to me. I then recieved 2 missed calls on my mobile, when I called her back from my work phone she then proceeded to tell me she thought I was being rude. I told her that I thought that opposite was true and when she continued to shout at me I hung up on her. She then proceeded to call me back to continue her rant.

To be perfectly frank there are plenty of other people that provide this service and I will definitely not use your company for such work. Nor will I suggest that anyone else ever use any of the services you provide as your firm appears to be incredibly arrogant, rude and unprofessional to deal with

I have used Wallace consistently for a variety of work over the last decade. Always diligent and very responsive. High quality execution, very quick at getting to core issues and resolving them.

I have used the services of this firm on many of my company's contracts and they have always been prompt, accurate and efficient. I would highly recommend them.

A highly capable, professional firm of corporate lawyers

I recently had the misfortune of having to try to negotiate an IT contract with Wallace LLP. They had been engaged by my service provider to review contract amendments that I had proposed for compliance with certain regulatory requirements. The lawyer from Wallace that attended the meeting was ill prepared, clearly hadn't understood his brief, hadn't even read the documentation and persistently wanted to 'move on' without closing points down. However, the most astonishing thing of all was that this lawyer knew nothing about Solvency II regulations or FCA Material Outsource rules. The entire session was spent with my lawyer educating them on what the regulations were and how they correlated to the amendments proposed. I'm unsure how any lawyer who professes to specialise in commercial law (particularly in the IT space) can be of any use to regulated entities if they themselves aren't clued up on regulatory requirements and that too a partner!

Wallace showed experience, professionalism and gravitas working on my most recent property transaction. Excellent communication throughout. Highly recommended.