3 years ago
Trails were great, a little icy. All in all a good...
Trails were great, a little icy. All in all a good time was had. What is disappointing is the food services. Our party decided to spend Super Bowl Sunday on the mountain.
The food services were absolutely horrible in the new hotel and restaurant areas. We hit two different places.
1) Lunch - party of four order wings, sandwiches, soup, drinks, etc. Waitress proceeds to tell us that the wing special is only 10 not 12 and shorts us all 2 wings on each order. Clearly the TV on the bar states it's 12 for Lunch & Dinner. We got them but only after a lengthy argument? Really.
2) Dinner - Super Bowl Sunday somewhere in the new hotel. Waitress comes over: clearly high on something. "How much for a dozen wings?"
"$18.99"
That seems a bit high? "Oh alright I'll do them for 12." Very shady already.
Three of us now all order wings, nachos, and drinks. 20 minutes later waitress comes back: "I forgot what you ordered?" Ordered the exact same thing and she only remembers nachos.
Nachos come with hair in them courtesy of the chef. Send them back gagging.
Superbowl is over. The waitress comes over saying our bill is $14 for two Yuengling Lagers. (We never got our wings or the third drink). No receipt or itemized list anyway. I ask for a receipt to pay with CC, waitress then forgets and we wait another 15. No this time she actually forgot we existed. I watched her take cash from other unsuspecting families and issue no receipt. This is a sick and twisted person. She even said the CC machine wasn't working? In a new multi million dollar establishment I find this hard to believe. Enough is enough and we left.
I understand the facilities are new in this region but come on. Very disappointed. Been coming for years both in winter and summer and it has never been this bad.
*Still no reply from management, amazing!*