Cabrera Auto Review

Take the car for one thing and they want to charge you another and give you a thousand excuses to get the kids out

I went to receive a recall service. The attention is good and the service is fast.

Arrive and that the service is Excellent! From the salesman Waldemar, to the financing director Gabriel! Thank you, final we made the purchase 100% recommended

Tube bad treatment x staff on bus that I bought 14 years ago

This is my favorite place 2 buy a car, pm, or get service. They take you 2 the mall while the do the maintenace in ur vehicle

Excellent service and treated with much respect more professionalism.

Bad service.long waiting time even after service was scheduled in advance. Four hrs for simple service and was not completed

Bad customer service. Exorbitant repair prices. Cars used in bad conditions

very clean good condition car no complaint thank you cabrera

Millionaires only if you are looking for a good price on a vehicle look someplace else

They have an assortment of cars but I treat the customer as 50%

Stop by to see a van Ford has the best inventory of the most complete cars on the entire island

Bad organization cited too many cars per day. Without shuttle. Instead of looking for and delivering the vehicles but it makes it impossible for the elderly, disabled, mothers or fathers who do not have someone to take care of their children and do not have extra transportation.

They should help the client a bit more, but they are good

They offer a terrible service with a totally irresponsible employee, besides incompetent. I never recommend it as a service center.

Visited place and no one was there to help with a possible purchase. Nissan section.

Bought a car from here and the service department has been a terrible experience. Told me the XM radio was a feature only to find out it s not able to be activated in Puerto Rico. Took it in for an oil change EXPRESS and it took them almost five hours to complete it. Now that I m leaving PR, I ve been by twice for help with selling the vehicle, both times they took pictures and told me they would reach out to me, and I have yet to hear anything from them. The second time I was even helped by the sales manager. He was just as incompetent as the salesman who offered to help the first time.
Just ordered a brand new gladiator and can assure you that I went with another dealership.

The only problem is waiting. It is better to leave the car and return the next day to pick it up. When you come from other villages far away, many people go shopping at the malls, others as it is my case we go to work matters, but not so many hours. Leave the car at 8:40 a.m. and I ended up picking it up at 2:30 p.m.

The deal. Y. Reception is friendly. The service. Well what. Guidance on. Good service. Clear. Until the. Everything moment. All right. Thanks for. His. Service

Great selection and excellent attention. I recommend it.

My first experience bringing a new car to service and the service is very poor

Poor service!
Unorganized!
Worst enrrance fill of holes!

The young man who attended me was very attentive. The supervisor, a little rough.

Today a bad experience in the parts department gives you a price by phone and then when you arrive is another sr Marcos did not have the best attitude to take care of me for reasons I do not know just said that I had to wait until Monday for his partner to attend to me When I only asked for an estimate of parts for my vehicle, which he did reluctantly and not with the prices indicated by phone are like 6mil in pieces that he will have to compare in another dealer because of the incompetence of his parts seller.
I have been working in the field of sales and services for 30 years and I know what it is to provide customer service to have a portfolio of clients for life.

Kindness, excellence and Fernando the boy who attended us is not the maximum

Helpful in sales, a disgust in service and guarantees.

Excellent variety of cars from the newspaper and other exclusives.

My family and my wife's parents just moved back to puerto rico. My mother in-law is wheelchair bound and needs a certain type of vehical to suit her wheelchair needs. We were told after being preapproved to come and take our pick, they had 5 units to choose from. So we drove 2 1/2 hours to go and pick and drive home a unit. To our surprise they didn't have 5 they had NONE, and to top it off as soon as we get there we were greeted to here is your SUV right here!!! We can't have an SUV!!! We were lied to, but since we were preapproved they tried to sell us on something else. So we wasted half a day with and elderly handicapped woman in the car! Never will I return to this place for any type of business.

I visited them for a replacement parts for the Suzuki and I was there the whole day. Too slow.

Service first, do not make you wait. Whenever you take an appointment is at the indicated time. Both the girl who charges as Mr. Flowers are very kind. Although it should be noted that all are like that. Excelent service.

11 New car brands, over 450 used car units, financing facilities, service workshops, original parts store and much more! All in one place!! If you are looking for a car, good service and parts for cars, in Cabrera, you get it.

Today I went to buy a RAM and I was attending by Joel Acevedo. He was efficient, answered all my questions, knows the product. I liked your service. I'll tell you which one I chose later.

If you want to spend more money for the same thing you find elsewhere then go to Cabrera

It is the largest car dealer in the north. You will find the vehicle you want, new or used. The staff is very attentive and committed.

Confusing explanation,
Adding to my review in case there are any doubts
I already talked to the service manager who told me she will call me and sent someone else. It was about the recall, apart from taking the car for more than 3 hours, they just created a new set of keys... No explanation on what happened, damaged the driver's lock. The technician said that did not resolve the issue, no talks about prevention of issue, had to find out through google. I had to contact Customer Service in the USA to find out what was the issue and how to prevent it since a new set of keys said nothing to us.

Cabrera one of the largest in sales of new and used cars as well as car and truck rentals. Many brands of car sale = ford chevrolet mutsubichi dodge yotras

The advertised something.. like diamond ceramic , but they don't have it.. and they charge you for it...DACO needs to get involve

Terrible service I had my car fixed because the air was not working and the car was shaking when going uphill The initial diagnosis was the broken evaporator, A broken plate and the stretched drive belt. After three weeks of continuous calls, in which they told me one thing and the other. I still have the same problem after I go to look for it because they call me that it was ready. To my surprise the air is still not cool and even with a noise that I did not have. When I make my claim, a supervisor agrees, they leave me more than an hour waiting for an answer. Finally, the service manager gives me a different diagnosis than the first time and that I take the car that they were going to call me when I arrive the piece so I took my car again. I ask him if they fixed the noise, he tells me that it was something that they had left loose. WHAT KIND OF MECHANIC? And they are a certified mechanic from the car company that sells NISSAN, they are so unprofessional that they give me the car without confirming that it was NOT working well.

In the first place in the process of calling for appointment confirmation, the person who calls me tells me that the process was simple, take some photos of the cosmetic condition of the vehicle in order to request permission from the company and thus order the parts for an installation in a second visit.
Arrived at 10:55 AM the staff checked the conditions and first one of the staff placed his tablet on top of my vehicle right on the bonnet in an inappropriate way and without caution.

Then the advisor tells me that I have to leave the unit in Cabrera for evaluation, I indicated that it was impossible since the condition could not be repaired and I needed to request parts that as it was possible that I had to leave the unit for something that did not need repair or they didn't have the parts available either. This verifies and in effect the process was to evaluate the condition, take photos, request the pieces.

The advisor tells me that he was not the one who had to evaluate the unit but rather that a Corvette specialist who did not know what time it was arriving, told him to take into consideration that the expectation is that it would only be a short visit and when indicating if it could be extend past 6pm jokingly indicated that not because they left at 5pm.

It seems that the above situation caused some discomfort to the advisor who did not even call me, I came on foot from Plaza del Norte to the facilities and when I asked him, .. he tells me ahhh I was going to call you because the key is there, I the specialist ride the corvette wait a few minutes out there in what i let you know.
This consultant went to where we were in the waiting area and even helped one of the employees to remove a snack product that was stuck in the machine and did not even tell us anything about the unit. Again I have to go find the advisor to say there I don't know where the specialist is. but by a miracle he went straight to the service area and the keys were waiting there including the documentation. It is as if he had wanted to prolong my wait with all the bad intentions.
He gives me the key and the documentation and at no time does he tell me what the process of picking up my vehicle was, so I go out and start looking for the unit. At that moment an employee yells at me that I could not pass through the front of the workshop area and I indicated to him but I am looking for my car and nowhere does he indicate that I cannot pass ... in a disrespectful way and in a high tone of voice he indicates to me Well, I'm telling you now. I was impressed by the way that employee answered me and I had to laugh at the impression, to which this employee began to say that he had been disrespected. Even clients who were there told me that they were going to look for the manager since it was something incredible.
This employee sat in the service greet chair and began to continue answering me and trying to create a bigger situation. indicating stupid things like that he was laughing because I had laughed first among other things of little education, little seriousness and much less professionalism on the floor.
The supervisor arrived and only told us that he was going to talk to him, he only stood by his side to send text messages but nothing that showed any genuine interest in making a report since the situation was out of control in a low and high environment. disgusting professionalism.
What happened today shows how low the professionalism of some who are supposed to provide excellent service is reaching. The most unfortunate thing is to see the little knowledge in service protocols, the little desire and neglect to guide. For some it seems that customers stink even that it was difficult for the smiling and disrespectful young man to talk to me and guide me on the reason why I should not pass and show interest in orienting me on the protocol to be followed to pick up the vehicle. The situation is something disgusting that makes us think if for someone in Cabrera their clients are important.

Number 1 salesperson Pablo, fast and most important honest. Pablo did all his best in negotiating best price for me on a new Jeep. A+++. He is the best in the house.