Alberic Colon Enterprises Reviews

Excellent service! Thanks for riding me in my new Jeep. Recommended 100%

Service Received by Alberic and his service representative Lillian Rodriguez is of high quality, very good communication and complete trust

Thank you!

Excellent service and excellent attention from Glorimil Cruz. She is the person who is always looking after my vehicle and has been excellent in these 4 1/2 that I have with my Jeep Grand Cherokee Limited 2014.

Thanks Elvin Garcia.

They take a long time to serve customers when they go for maintenance,

Tried my best to buy a jeep there but low inventory after hurricane Maria in high demand made it impossible to make a purchase. Sales team was not great. Eventually I bought the jeep at a different dealer nonetheless I Have used their service department on several locations and things have gone well.

Sonia Ramires
Formidable service

Excellent service by Carlo Gonzalez super friendly! The best

Excellent service !

My vehicle is in the name of my mom Carmen Iris, a Jeep Wrangler and was attended by Glorimir Cruz !!! Excellent service !!!

Thanks to Glorimill Crus for the services to our Ram

Worst servicing experience ever! I took my Jeep for a brake booster recall and they did not want to honor the recall. My Jeep would not brake due to corrosion from the brake booster. There was recall for this issue. Lillian my service advisor (worse ever) wanted to charge me $90 to check the part which was under recall! After explaining the part was under recall and I should not be charged, Lillian then lied to me advising me that brake booster was checked and it was fine. When I asked for paper work confirming this she refused. She later handed me the keys to my jeep that still wouldn't brake. I took it to two different shops that same day and got paper work confirming the brake booster was defective. I also called Chrysler and they sent me the recall instructions. I later went with this paper work and instructions back to Alberic servicing center where they checked the brake booster again and confirmed it was indeed defective. They confirm it was under recall and not one apology did I receive for the inconvenience. Mind I was out already 5 days without my Jeep through this hassle. They refused to give me a loaner as they didn't have any supposedly. They offered me a rental at "employee discount". Their rental price employee discount was almost twice the price of other car rental places for a mediocre car (KIA/Hyundai) and couldn't receive a reimbursement for the rental from the dealership. I went elsewhere for a rental. They later shipped the recall parts to arrive through freight rather than air shipping. Took 3 times as long for the parts to arrive! All together I was out of my Jeep for two weeks. When I finally got my Jeep repaired Alberic gave it to me on Christmas Eve at 5 pm with dried cement all over it (refer to picture). Yes cement! Not mud! Disgusting gesture! My friends / family members were shocked at the results of how they left my Jeep. To finish up, the brake booster was finally changed but they didn't even change the brake fluid or at least give the Jeep a wash after throwing cement over it. Apparently they are constructing around the shop and they decided to leave my Jeep next to the area. I will be placing a formal complaint and will never ever take my Jeep there again. You have been warned.

Thanks to Glorimil Cruz for his excellent service today.

I went alone to see and went riding. Ronald Leal very excellent seller. Good attention from everyone there.

The service and attention of Waldemar Vega is excellent. He has a lot of patience and helped us greatly.

Recall and repair service, very good customer service.

Thank you Glorimil Cruz for excellent service and customer service.

Got there without appointment and only wait for leas than 15 minutes to fix the power assist actuator and the liftgate motor. It took two between ordering the parts and happy with my service. My service advisor Glorimil Cruz did a great job.

Glorimil Cruz was my service consultant, thanks to the jeep compass

Excellent service, my service representative Glorimil Cruz very attentive and helpful, answered all my questions and kept me informed about the status of my unit. I recommend it 100%.

Excellent service, very helpful and friendly. Totally recommended, the best service you get with Carlo Gonzalez !!.

Very attentive service advisor and I recommend Glorimil Cruz super

I went today to accompany a friend who wants to buy a Jeep. We were attended by a salesman, who after more than 2 hours and talking with the manager, made "waste" time and patience to my friend who was willing to pay in cash. On several occasions, when talking about dollars and cents, the manager disagreed with the seller. In the end, when my friend accepted an amount to which she did not originally agree, the manager tells her that for that amount he was willing to sell her the Jeep that she was interested in, but it was not going to be the color she wanted . They missed a cash sale. That does not know how to negotiate and be a good seller. Be hung

Very good service Sonia was attentive at all times.

The salesman Jose Luiggi assisted me in a professional manner. A good inventory to choose

Excellent Service Glorimil Cruz ... Sincerely, Carlos Matta

Thanks for the excellent service Glorimil Cruz! as usual! very attentive, helpful! and to

Excellent service, provided that I take the Grand Cherokee SRT of my uncle Miguel Robledo, Glorimil together with the workshop staff give us an excellent service and very attentive.

This time I was attended by Glorimil Cruz. Excellent service and attention

Excellent service!! Jennifer and Juan Carlos Soto treated me super! Thank you!

Charlie Matos excellent service and access. I look for myself and I'm not on foot. I recommend 100% Excellent work

Thank you Glorimil Cruz for the service. Excellent!!!

Mrs. Liliana customer service is a wonderful excellent being thank you for having people like her good job

Glorimill Cruz is an excellent and charming person.

I recommend it is excellent and good human being. Especially antento.

EXCELLENT service received by Lilliam. It is always the one that receives me and gives me my vehicle and is pending to the status of my vehicle
RECOMMENDED !!!

The best adviser Jose Miguel Luiggi Trinidad. Helpful and friendly looking for all alternatives for me to come out with my baby. He explained all the details of my new baby. It is an invaluable piece to have in any company. He is a knowledgeable salesman.

Thanks to Charlie Matos, today I feel satisfied with my jeep. The service was quality.

Always grateful to Glory that my Jeep Wrangler attends and answers and clarifies all my questions at all times.

Glorymir Cruz takes care of me, knows his job or provides very good service. It is always pending the service of my two jeep vehicles. I'm happy with the service at Alberic.

Excellent service from Carlo Gonzalez. This seller friendly and very helpful. Very grateful for the service.

Many thanks to Mr.Waldemar Vega tremendous service very grateful to you

The service is excellent, Alberic contacted me that there was a recall to take the bus to receive the service. Glorimil Cruz assisted me exceeding my expectations, very attentive I coordinate the appointment and the courtesy transportation with me. When I arrived, I was treated quickly and transported to my work. To my surprise I received a call in the afternoon that the bus was ready and Glory offered me options to pick her up. Thank you Glory for your good work and excellent service.

Brutal the service! The best seller Carlo Gonzales super professional, kind and attentive, satisfying the needs of every customer looking for a vehicle, highly recommended! Carlo Gonzales

Well service is good but there s room for improvement.

Rafa attended me with excellence in service dept. I recommend it

Excellent service. Thanks to Sonia for her kind kindness.

I have never had a worst experience purchasing a vehicle. Plainly put, prepare to be scammed. The point of this place is to sell a vehicle at all costs. They definitely give the Jeep brand a bad rap. Buyers be ware.

Excellent treatment When in doubt, I communicated with Waldemar Vega and he answered me kindly.

Sonia Ramirez tremendous services very efficient and helpful

Sonia Ramirez
Very attentive and fast

Glory thank you for your attention on the last two (2) visits I went to for the Jeep Compass bus service and guidance.

Thanks to Glorimil Cruz for the service, jeep on behalf of Raul Ortega

Im from the United States, I brought in my 2018 Jeep for oil and filter change. The employee wrote down my name, told me to wait in the area, an hour later I asked and an employee for my service and they took in my vechile. It took 1.5 hours to change the oil and filter. A sales man approached me to offer me a vehicle , i guess sales are more important than services here. My advise gonto another Jeep Dealership for sales and services in the area.

Excellent treatment and service! Served by Lillian Rodriguez

Glorimil Cruz attended my COMPASS today thank you Carlos rivera

As always, the attention and professionalism of Glorimil Cruz (Glory) was not lacking on this occasion. Super communication with her as well as with the technical team that guided me very well when leaving and picking up the unit. Totally satisfied with the service, and today that is saying a lot !!! Thank you!

Very good treatment from Mr. Carlos Gonzalez, very friendly and attentive to the client. Helping at all times with my demands, I recommend 100%

I was attended by Jennifer Perez and the manager Jorge Pagan. They went from super. We rode in the name of God.

Unexpectedly showed up with a busted radiator on my Jeep, the person (Glorimil Cruz) handling my arrival and service was spectacular. Within 10 minutes the car was accepted for servicing. She kept me up to date of the damage and costs, and made certain the car was ready upon my return from travel 3 days later. Having several cars at home of different brands, I can only wish for other car companies to have employees as dedicated as Ms. Cruz. She made it stressless, seamless and pleasant to work with Jeep.

Sonia Ramirez

Thanks for the service, everything went well

Very grateful to Rafael and his group of mechanics !!!

I had a very positive experience with the Service staff. I took my car for a recall and since I left the car the treatment was excellent. They followed the Health protocols perfectly and above all a very personalized More

Great service, the waiting area is very laid back and they have snacks for visitors. Lillian has always been very kind and helpful, takes time to answer any questions I've had and provides follow up