Bought a car from here and the service department ...

Bought a car from here and the service department has been a terrible experience. Told me the XM radio was a feature only to find out it s not able to be activated in Puerto Rico. Took it in for an oil change EXPRESS and it took them almost five hours to complete it. Now that I m leaving PR, I ve been by twice for help with selling the vehicle, both times they took pictures and told me they would reach out to me, and I have yet to hear anything from them. The second time I was even helped by the sales manager. He was just as incompetent as the salesman who offered to help the first time.
Just ordered a brand new gladiator and can assure you that I went with another dealership.