I have purchased 2 cars from here and i am extremely happy with the level of service provided, and the quality of the cars. They worked with us on financing and were always friendly. also the service department is exceptional.
I recently did business at Groove Toyota and my experience could not have been better. I worked with Austin Leblanc and he was absolutely great. I had kind of a complicated case (trading in a lease that was through another auto broker) and it was no problem for Austin to navigate. It was a seamless transaction and I was in and out in about a quarter of the time I was expecting. Cannot recommend Groove and Austin enough!
This is my first experience with Toyota. I started the hunt later Saturday afternoon. Toyota definitely has customer service aspect! Through the whole process we talked with about 5 different people and had a great experience with everyone. Staff really have the customer in their mind. My husband and I were met by Paul who helped us Saturday. Michelle stepped in when we returned close to closing time and allowed us to test drive a car. We returned Monday to re test the car and another car too. Everyone was very kind and professional. Thank you #groovetoyota
Great buying experience. Macy took great care of us. Would definitely recommend
Kaylen was our sale representative that help us out. She provided us great customer service and she is fluent in Spanish which was helpful for us. Friendly staff all around. Clean environment. Go see Kaylen for your future purchase :)
Frank Danyi from the sales team really helped out our whole family. The service and professionalism is outstanding and Groove is willing to do whatever it takes to get a deal done. Thank you Frank and Groove Toyota!
Great friendly employees and an enormous selection of cars to choose from. I dealt with Lucas Hutchinson and he was amazing. I highly suggest checking this dealership out if you are searching for a new or used vehicle!
Had a great experience with the help of Patrick S. At Groove Toyota. Got the SUV I wanted at a great price and a lowered monthly payment on the spot. Quick and easy process, and drove out the lot a satisfied customer! Will be back for any future car purchases.
Best car buying experience I could ve asked for! Cory Lyons wasn t salesy , answered all of my questions and went out of his way to ensure my car buying experience was amazing. I would recommend anyone to Groove Toyota!
Lucas was great! He was available to answer my questions really late at night and was very patient with all of my questions. We went into Groove dealership the next day, got a new 4runner and were very happy with the financing we received. Lucas made us feel very comfortable throughout the process and we will be back when we need another car.
Perfect experience. Michelle S worked with me to find the RIGHT Tacoma after not finding in their inventory. She and Kendra went above and beyond to get my business, and it is clear management cares and wants everyone happy no pushes efforts to sell and they seemed genuinely happy that we could get the right vehicle.
Excellent customer service, clean, lots of seating and kids playroom! I love my 2015 camry
Its an amazing dealership with a good service center.
I am a person that will never use other car than Toyota, I have seen many dealerships, service centers across Texas, California, Oklahoma and Colorado. I will rate This particular dealership the highest in terms of patience from the service dept staff.
I am having some minor problems with my Tacoma which is hard to explain Coz they are that minor, but I need to take care of those these guys helped me in solving those, in particular ARON LOPEZ (sorry if there is a spell mistake), Explained me about my recalls and got it done. great to have this close to my house... Will definitely see you again in the future.
I will definitely recommend this dealership compared to some others which are close to Denver. Keep it up guys!!!!
I had a great experience here! I worked with Tommy Nguyen, very personable and professional salesman. He made my first car buying experience very smooth and easy - he was quick to respond to my questions and found me a great deal. I highly recommend choosing Groove Toyota and Tommy.
Abby was my sales rep and she was absolutely amazing! Answered all my questions as a first time car buyer and showed me all my options. Super helpful and made it quick and easy.
Kelyn and Groove toyota were great to work with. I told her what I wanted and she got me exactly that. I was able to contact her any time with questions and changes. She was very accommodating.
Good dealer to buy car and taking care of the services thereafter.
If you need an honest review, then here it is: BEST CAR BUYING EXPERIENCE! I own many vehicles and this is by far the best car buying experience I have ever had. When you go, ask for Kelyn! Kelyn was able to find us the perfect car! I do not write many reviews, but my experience with Kelyn at Groove Toyota was above and beyond what I could have expected. If you are looking for another vehicle, go see her!
Can't say enough nice things about Groove Toyota, but specifically Karen Anderson. She was incredibly helpful through my first car buying experience. Also with COVID, they took very good care to make sure everyone was safe and socially distant. Love my new car and cannot thank Karen and team enough!
This was my first time buying a car from a dealership and I could not have asked for a better experience. Karen Anderson was the best saleswoman we could have asked for, always keeping our best interest in mind. She was readily available to answer questions or concerns by phone or email and was very patient and responsive. She honestly wanted us to get the best deal on our car and was willing to ask the "men in the back" for any amount we came up with. She stayed with us throughout the entire process and walked us through every step; all the way up to getting in the car and driving away. Even after buying the car, she still checks in with us to make sure everything is up to our standards and that we are happy. It's weird to say, but we are kind of excited to bring our car back to the dealership for routine maintenance just to say hi to Karen....
Josh did an outstanding job taking care of me and my new purchase of a 2016 Tacoma. When I walked in I was treated with outstanding customer service, unlike the crap service that I received at Stevenson Toyota. He still continues to take care of my needs and is having my leather interior installed in my new truck. I have referred a friend here in Grand Junction to Groove who is interested in a purchase of a new Corolla. Please give her the same outstanding service that I got. Thank you, Anthony Sours.
I love the Tacoma it s an awesome truck and will use it for many years to come.
Thank you and your team for all the professionalism and vast knowledge of the automotive business that made the process smooth and appear seamless.
Thank you again for everything.
Just bought this beauty after having my last Corolla totaled by another driver. I felt no pressure when selecting my new vehicle and was treated well. I had a nice buying experience.
Macy at Groove was great to work with. He didn t try to sell me something I didn t want. He was very professional and helped me get through the process quickly. I buy cars often and usually dread the process but not today. I ll be back to work with Macy again.
No surprises here. Took the wife's Venza in because of the Xmas tree lights on the dashboard console. One wheel sensor was bad, causing brakes, ABS & assorted other lights to come on. Got the oil changed, tires rotated & balanced & wheel sensor swapped out for what to me was a reasonable price. No surprises!
They told me 45 mins. It's been 2 hours now. Ask a service writer if it ready cuz us just sitting there. Was rude still needs paperwork well let you know and walked away. Service guy was named Alex
I had a fantastic experience at Groove Toyota. Purchasing my new Prius was simple and painless. It was all thanks to Kyle Hartman and the rest of the team. I was never pressured and I really felt Kyle was trying to do what was best for me. Thanks Kyle!
Definitely a great experience! Chad (Sales manager) and Austin took care of me. Very happy with my purchase; vehicle was fairly priced and dealer was open to negotiate a lower price for me. I do recommend Chad and Austin to anyone looking for a stress free car buying experience.
Beyond horrible service. There were 5 guys there working yet not a single person welcomed me or helped me, and I was the only person there. Finally, some woman came up to me from another part of the dealership after 10 minutes and helped me. Took 1.5 hours for an oil change. After my 25k miles free service im going to go to a regular local service station.
Can t say much about sales so I gave two stars, but the service department is not up to par when it comes it getting the customer a decent deal. My cousin brought her suv here to get worked on and has since purchasing it in 2003. They were trying to charge her 5400 to replace an actuator In her transfer case. I took it too toy doctor down the street, and not only did they fix the actuator they also did a full 120k timing service and a hand full of other meticulous things for 1275. If you need your car worked on after the warranty expires, go to toy doctor on Broadway. You won t regret it!
Sales staff are certainly interested in conducting professional business. Be firm in getting the best possible deal to prevent needless back and forth. Make your bottom line known early and often.
Beware of the ~$800 paint/glass protection included in the price. This is entirely optional, though it won't be presented as such. Such services may certainly be valuable to potential buyers, but they are optional packages and should not be accepted as pre-installed.
I recently purchased a 2012 Toyota 4Runner from Groove Toyota and had a wonderful experience with the entire Groove team. My dealer, Patrick Shannon, was more than accommodating and made sure I got absolutely everything I needed to make the deal. He was even able to help me out after the purchase when I had a mishap with my windshield. Thanks guys for everything!!
Needed to buy a Cargo Truck for work (ugh...) BUT I found the one I needed priced GREAT at Groove Toyota (Englewood)!. I submitted an inquiry on their website and shortly after receive a call from Jessie. I was in a super hurry and Jesse helped me with all the info by text! SO convenient!!! I drove down there and paperwork was ready and the vehicle was detailed and waiting for me. A couple signatures and the keys were in my hand. No Hassle, Very Good Price... I will FOR SURE keep Grove in mind for my future Automotive needs... THANKS GUYS!!!!
Lucas Hutchinson was great to work with. Happy with the service.
Just purchased my third Toyota from here, make sure you see Karen Anderson when you visit. She is absolutely fantastic and will work with you to get everything you need.
Jonathan was awesome and helped me find a great truck.
Made appointment but when I arrived at the express service, I was told that it would be one and a half hours wait. There were six cars in the bays and eight in front of door waiting. It's not the only Toyota dealer in town, so I will go go to a dealership that treats their customers with respect! Left a message for the service manager, but he never returned my call. What a great experience!
Excellent experience with Josh Howard at Groove. Josh went above and beyond to ensure the buying process was smooth and efficient. I highly recommend him for a new or used vehicle purchase. Thanks Josh!
Matt at Groove Toyota was great to work with. He found the exact truck I was looking for in a tough market and communicated with me in a prompt, pleasant, no BS way. Highly recommend working with Matt and purchasing at Groove.
I recently purchased a used Chevy Aveo from Groove. After leaving the lot, there were a few minor issues I felt need to be resolved. I was told to contact Dennis Santos the Used Car Recon Manager for the concerns. Not only did Dennis return my call quickly, he scheduled my son s car immediately, to take care of the minor problems. Dennis not only treated me as a valued customer, he treated me as though I had just purchased a new car off the lot. Dennis was professional yet approachable, and took care of all that I requested. I received a follow up call to ensure my son had all in working order, and was told that if I had any further concerns or questions, I could contact him directly. Dennis worked for me the customer and consumer. I now know why college son has a vehicle that is safe and in the future if I have any concerns, I believe that Dennis will bother for him. I would recommend Groove not only for used vehicles, but the added bonus of having Dennis Santos as the Used Car Recon Manager who is dedicated to his position and the consumer.
The employees were very professional, friendly, and helpful, especially CJ and Charlie. The only irritating part of the car buying experience was having to sit through a sales pitch about all of the extras offered after purchasing the car.
Stay away. They refuse to give you test drives, saying they don't want to get their cars dirty. Stay away.
Went to look at the new Scions. Scion makes a great car, but don't buy it from this dealership. The salesmen are rude. Went in to look at the new Scion's they had in stock. Had been test driving cars all day at other dealers and expect the same friendly service here.
When I arrived, a 'salesman' immediately invaded my space, but it was strange, because he didn't even introduce himself or ask my name. I looked at the cars in the showroom and said I was interested in taking a test drive. He asked, 'Are you going to buy today?' And I said that no, I had been looking at several other cars and needed to test drive first before making my decision. He said he only let people test drive that already knew they wanted the car and were buying today. THEY REFUSED TO GIVE TEST DRIVES.
I explained that I was actually going to need someone to explain the features of the car, take a drive, see the options, etc. The Groove salesman made it clear that he had NO INTEREST in taking any time with the customer. He only wanted a quick sale without any effort.
Like I said: stay away.
I've owned Scion's before and they are great cars. But go to a different dealer. These guys are not in it for the customer.
Highest prices you can find. Also, I was first hassled then ignored when I needed help.
I cannot say enough about how professional and accommodating the staff is at Groove Toyota. My sales representative Kyle Hartman is the best! Very supportive and informative. His attention to detail and timely response is invaluable. I m 62 years old, and as you could imagine, have bought many a car in my time, but these guys rock! They blew away dealerships like Lexus and BMW in pursuit of customer service!
I just purchased a new 2018 4Runner from Groove Toyota with the help of Zach Vose. Zach was extremely helpful and was very supportive for our needs. He respected our budget and helped to answer and questions and concerns we had. He showed us everything Groove Toyota had to offer us for new and used Toyota 4Runners since this is what we were looking for. With Zach's help we decided a new 4Runner would suite our needs best. The maintenance package alone that Groove Toyota offered us made it worth buying the new model. The Service we received from not only Zach, but also the other members of the Groove Toyota Team was fantastic and made our decision to buy from Groove Toyota easy.
I recently purchased a vehicle with Meredith, and the exceptional customer service I received definitely set the bar for the next time I purchase a vehicle. Meredith was extremely patient with me, and helped me find the best car for the best price. She walked me through each individual step, all of the carfax, and how financing would work.
I got an extremely good deal and it would have not been possible without Meredith s amazing customer service and attitude!
I had a excellent experience dealing with Zach Voss and Groove Toyota. The sales process was quick and painless and I left the dealership feeling very satisfied with my purchase. I will, more than likely, be doing business with them in the future.
I've called ahead & just showed up! Either way I get taken care off ASAP! They alway explain everything (even though I'm not a mechanical person) & very friendly! Wouldn't trust anyone else working on my Toyotas! Keek up the good work!
Having a Company vehicle since I started my carrier 10plus years ago. I never needed to purchase a Vehicle (let alone get it serviced)
Well, recently I purchased my first car. 2016 Toyota Tundra Limited TRD....from Peterson Toyota in Fort Collins. Great Experience!
I also recently had my first Oil Change done at Groove Toyota. After waiting for three hours the Oil Change was completed and I was handed over the keys and told to go out and find my truck (one the north side of the lot). I found my truck and I also found out that not only my truck was not vacuumed like I requested. My truck was also dented.
The Service Manager was helpful and insured me that they would take care of it. I received a call the following day from one of their Service Express Lube advisors. We arranged for me to come in the following Tuesday. I was insured that I would have a loaner vehicle and that they will get my truck fixed the sales day. All, I needed to do is come in and drop the car off in the morning.
Well, today is Tuesday 9:36am... I dropped off my vehicle with the gentleman who I spoke to the previous week (about 45 minutes ago) I found out that his shuttle driver will take me to Enterprise rental car and that they have the paperwork and keys ready for my Loaner vehicle.
I was little surprised by the whole Enterprise idea, but honestly being very busy and needing to take my kid to the doctor. I did not care. Loaner vehicle is a privilege so I was ok with that.
I am sitting here at Enterprise still it is 9:40am....Not one person at Enterprise knows about me coming to pick up my Loaner vehicle. All of their vehicles are loaned out and no cars are available. They reached out to Groove Service and they spoke to the gentleman who is "helping me". Everyone is busy at Groove and nobody is picking up.
Now, I am also being told that if they find a vehicle for me. I would need to give them my credit card. (which by the way I don't have on me or any other of my information)
REMEMBER, I was supposed to be dropped off by a Grooves Shuttle driver and the Enterprise representative was supposed to hand me over a key and I would be all set to go....
Sooooo, I am sitting here it is now 9:36am....I am being asked now what I am wanting to do. I don't what I want to do. So, for also the first time I decided to write a review. While not only Missing My Child's doctors appointment. I am going to be late to every single meeting I have scheduled for today and I will miss out on $500 because I will not be able to ship something out on time.
I guess....I am done with my first review. Hopefully someone at Groove Toyota reads this today and decides to call me. I have called twice and made their receptionist aware that they have a unhappy customer seating here at Enterprise. The gentleman from Enterprise left messages for the gentleman at Groove Toyota.
This is the worst Experience I have ever had. I am honestly so frustrated and in disbelief at the moment (9:58am) I better stop typing.
This is and should never be acceptable!
It will take a lot for me to ever again do any type of business with this company.
I hope you guys at least have someone reviewing these reviews........and call me ! last name Tvrtkovic 2016 Toyota Tundra...I don't care if you know who I am. Just get this fixed!
It was a great pleasure to work with Benjamin Leftin at Groove Toyota. He answered all the questions I had for him. I highly recommend him to anyone who s looking to buy cars.
i worked with a associate named josh, from start to finish josh made sure that i was taken care of and that i got a deal that fit what i was looking for. My only regret so far is taking so long to write this review. it is rare in the world of sales that you deal with a sales person with such integrity and willing to put aside a commission to help someone in genuine need which is what he did for me and i will not forget that thank you josh.
My husband and I recently leased a 2019 RAV4 XLE Premium! We had such an amazing experience working with Eric Park my salesmen! He was very knowledgeable, very kind, patient and gave us options to work with! He was just so amazing! Had a smile on his face the whole time very friendly and welcoming as well! My family and I just love him! He made sure we were comfortable with every step of the way! Made everything painless! We hope to work with him again in the future! I well definitely be recommending him and the Dealership to my friends or anyone who is looking for a new car! The dealership it s self is very clean, friendly and greets you when you walk in! They seem organized and treat you fairly! Thank you to everyone who helped me and my family out with getting a new car! We appreciate your business and for taking such good care of us! Eric Park your the man!!!! Thank you!
Tommy made our car buying experience very enjoyable! He was kind and professional. He was never pushy and really listened to what we wanted/ needed. I love my 2021 4 runner. Thanks Tommy for making the experience so quick and painless! The other employees at Groove Toyota were a joy to work with too!
Recently got a 2020 RAV4 from Groove. The sales experience was very good overall. No complaints. But other departments have some issues.
Had to bring my RAV4 back for an issue with the Infotainment system. Pulled up to the service bay doors for the first time. Waited in my car as I watched others being greeted and checked in. But I also saw a bunch of service guys inside just kind of standing there doing nothing. So after a few minutes, I went in. Very strange experience, no signs, no reception, nothing, just about 8 service guys standing behind the counter seemingly trying not to make eye contact with me. It was so awkward...they would walk by around me now and then, but not say a word to me. As I slowly kind of walked down the line, not knowing what to do, I eventually asked one of the guys. His reply was "I'm helping another customer"...but there was nobody there. When I took my vehicle to Bobby Rahal Toyota in PA (shout-out) they greeted you like it was the Lexus dealer, white glove service the moment you drove in. If only to tell you to hang-tight a few minutes, they would at least tell you that. Not a good first service experience.
Second was Michelle, the Title Clerk. I finally reached her after leaving two messages the day before, with a question about my temporary tag that was about to expire. She was perhaps the rudest and most unprofessional person I've dealt with in a business situation, not to mention completely unhelpful. Really miserable, for the life of me I cannot understand being rude to customers and escalating the situation as a strategy. Allen, the Finance Manager, was able to help me in the end.
Good sales dept but a but rough around the edges!
I worked with Luke Pascale a couple of weeks ago. I had a great experience in my car purchasing. I had to drive down from Breckenridge.. Luke had everything figured out and set ready to go before I had arrived which made the experience so smooth. The only thing I had to do when I arrived at the dealership was take a quick test drive and sign the paperwork. I had been dealing with other dealerships in Denver and this was by far the best experience I had. Real life, they're great.
Kelyn was great. hooked me up with a sick Tacoma at a fair price!
Great experience buying my new car at Groove Toyota, will definitely be a return customer. Byron Fludd made the whole process easy and straightforward, by far the best car buying experience I've had.
I worked with Zach Vose in the process of buying my truck. He was very knowledgeable and helped make the process as painless as possible. Thanks!
Shopping for a used car and had a wonderful experience with Groove Toyota. Our salesman was Paul Lips and he was informed, friendly and a pleasure to work with. In the end, I wasn't going to be able to finish the deal and they made it work. From start to finish, I'd highly recommend this company.
I called Groove Toyota with a question about extending my warranty for my new Toyota, which I bought at a different dealership. I was transferred to VM both times. I also stopped by to speak with someone and was told that "Everyone was with a customer", so I left my name and phone number. No call back from any of these 3 interactions. Pretty lame if you ask me.
Had a great experience buying my 4Runner from Paul Lips. Paul is very knowledgeable and willing to help make the sale an easy process. He even stayed hours after he was supposed to go home to finish up the deal. I left there with a wicked nice 4Runner, and a great experience at Groove.
I have to say I had the best experience buying a car today at Groove Toyota today and I loved how I was treated and appreciated as a customer! The sales representative Gary was very nice and explained everything to me and I didn't feel like I have to haggle hours and going back and forth over the price of the car! I would recommend and buy a car from this dealership in the future, they are the best!
Was checking to see of the center caps for a '16 tacoma needed retention rings. The parts guy went above an beyond to help me out as they didn't have any in stock by checking a vehicle on the lot. Groove Toyota keeps impressing me over an over. Will definitely keep going back.
Very disappointing experience. We've leased two vehicles here, and had three "misunderstandings" about what we were supposed to receive and didn't.
The first "misunderstanding" was when we leased a 2015 RAV4 Limited. The map card (a tiny sim card) was out of date. Both the sales rep and the tech rep said a new sim card would be out in the Fall, and if we stopped back after the Fall, they would "scrounge" up a new one for us. When we returned to ask (more than once) if they would do that for us, no one remembered saying anything to that effect and they made it clear that they were not interested in helping us.
Our second "misunderstanding" was when we leased the 2016 RAV4 Limited Hybrid. The sales rep and I agreed upon a "not to exceed" monthly lease payment. It was all good until we got into the finance office and then began the "oh, by the way, this doesn't include "gap insurance," etc... Needless to say, the "not to exceed amount" got exceeded.
Our third "misunderstanding" was when we paid $400.00 to have a clear mask added to the front and mirrors of our car, only to find out that they didn't "really mean" the whole painted "nose" of the car, just a strip along the hood.
We are college-educated business people ourselves. We don't have trouble understanding details. And those who would invite us to become "members of the Groove Toyota family" need to know that misleading customers is not the way to build family relationships.
Wow! What a "GREAT" experience. I've been looking for my new 2019' Toyota Tundra for over a month. I finally found a great dealership and an honest and sincere sales representative who made this process very simple and easy.
Hamid Shirazi at Groove Toyota made my purchasing experience feel like a walk in the park! I received the "BEST" price and customer service by a long shot! No headaches, long waits or tricky sale tactics.
I definitely recommend Groove Toyota and highly recommend speaking to Hamid Shirazi and the rest of his team who will make your buying experience a very pleasant and happy process!
Zach was so helpful throughout the process and provided amazing customer service. Zach was instrumental in deciding which vehicle was the best fit. My mom and I ended up buying matching cars!
Had such a great experience here. Worked with Matt Nemetz and he was seriously awesome. Helped us get the best deal and made the experience incredibly easy. Nice dealership and they had the exact car I was looking for. Really appreciate everything! So excited about my new 4Runner.
Groove Toyota provided smooth and exceptional service when I purchased at 2020 4Runnner TRD. in December of 2019 After using my banks online car buying tool, Cristo reached out to me via the phone. I told him I already decided on purchasing a 4Runner and wanted to talk price and that I was calling the 2 other Toyota dealers in the area. He quickly gave me an email quote. Later that day Zach the sales manager called and we talked for 15 minutes about different options on the 4Runner and that he would look to see if he could offer a lower price, which he did. That was the best price I received and we agreed that I would stop by that evening to test drive and finalize the purchase. When I arrived, the 4Runner was out front ready for me. Did a quick test drive with Cristo, who was knowledgeable about the 4Runner. Both Cristo and Zach own the vehicle themselves. My bank already approved me for a loan and I wasn't pressured by Cristo or Zach for Toyota finance, which I greatly appreciated. I was in and out of the dealership within 1.5 hours. Both Zach and Cristo, respected my time. I would highly recommend purchasing a vehicle from Groove Toyota.
If you re looking for a new ride definitely hit up groove Toyota and ask for Tommy. He s a great salesmen s knows what he s talking about and is straight to the point. I guaranty you won t be disappointed. I will most definitely be coming back if I need another vehicle. Even with covid restrictions we handle most paperwork over the phone.
I recently brought my 2008 Prius in to Groove for a periodic maintenance checkup and the experience was outstanding. I have had the same service advisor Scott Olsen since the purchase of the car and I feel that he has always been on my side.
In a competitive automotive world Groove Toyota is an honest, decent outfit where
customers come first and all good things will follow. There are not many places where
competence and knowledge meet so I am grateful for Groove's attention and care.
If you have a Toyota and need service call Scott Olsen. You will get the same care I get. I am not related to Scott and I have no business interest in Groove. Just a customer since 2008 and very happy about it.
Waiting for a response before I post my experience.
If you go to Groove Toyota to buy a vehicle just ask for Eric Landis, he'll take care of you. He and his team found me a great 4x4 and if this Tacoma runs as good as most Toyota trucks the next several years it will be my best vehicle purchase. Everyone especially Eric absolutely went the extra mile to help my increasingly fading success in finding what I wanted and everything has ended up being a pleasure. I will be buying my next truck there.
Zach Vose was extremely helpful. He came in on his day off to help my girlfriend and I find cars. Extremely knowledgeable, he made the process quick and easy. He got us the best deals he could manage and in the end we walked off the lot with 2 Rav 4s. I would recommend him to anybody looking for a Toyota.
Excellent experience purchasing a 2016 Toyota Highlander with the help of Delmar! My wife is quite difficult when it comes to large purchases and he made sure that she got exactly what she wanted. Delmar was very patient and accommodating without being pushy. He focused the sale based on our needs rather than pushing us to purchase beyond our budget. Highly recommend this dealership and sales professional!
Incredibly bad customer service. The service department is at best a willfully ignorant / possibly drunk gang of clowns. They do not value your time, they do not value doing quality work, they do however value your money! This week I received my car after being 'serviced' for the second time with panels in the interior missing. When I talked to my service representative to complete my car, he rolled his eyes and grumbled his way through clipping the panels back on. They do not care about me, they do not care about you, they take no pride in the work they do. Go somewhere else.
Just bought a 2016 Toyota 4Runner SR5. I have to admit, it was one of my better experiences purchasing a vehicle. It was my first time at Groove Toyota and Zach Vose was my salesman. The guy is super-knowledgeable about the vehicles, especially the 4Runner's. He was real patient in finding the right configuration 4Runner for me. The negotiation process was straight to the point. I drove off content with the deal. Zach still gives me advice on off-roading and points me to quality shops and products.
Groove had a truck that I had been looking at for a couple of days and I made the call and got connected with Hamid. Best purchasing experience I have ever dealt with. He was courteous, timely, and over all the best salesman I have ever dealt with. I walked in at 9:30 and I drove off the lot at 11:30.
If you need a new or used vehicle, contact Hamid.
Great experience Austin was the perfect salesperson for me! The team made it easy and painless. Highly recommend.
Last year I had this to say: They were very timely with my service as they have alway been. They are kind people. I have never had an issue with my car since they have been completing my service.
However, after 2 years of coming to this service center with a battery problem, they have only now truly looked into my concern and found the problem was exactly what I feared. It took me being dismissed on multiple prior occasions and not having some other easy bandaid available for them to take me seriously. $225 fix to disable a sketchy aftermarket remote start that was in the car when I bought it certified from a Toyota dealership. By the way, if you have a problem similar - be warned - he said even if I bought it like that from them they would probably not have fixed it without cost.
Also, I m sure they have a sign somewhere so they can say you were warned, but they charge a 12% shop supplies fee on top of their dealership prices.
If you don t have to go to a dealership, don t go to Groove, but it gets 3 stars because it does better than other area Toyota dealers.
Lucas was very easy to work with and we got along well. I've worked with very difficult salesman this past month but I was finally comfortable to buy a car from Lucas.
Last year, I was in the market for a new vehicle. Initially, I went to Subaru and no one helped me so I walked over to Toyota just to look. I met a sales rep named Mark J., who was extremely helpful in allowing me to test drive a few vehicles to see what I even liked. He was great in not pressuring me to buy anything and answered all my questions honestly. I ended up buying a Tundra, and a year later, my Dad also wanted to get a Tundra. I got in touch with Mark in telling him what my Dad was looking for, and he was so helpful in finding my Dad's perfect truck! Definitely a great dealership, and Mark made the experience of buying TWO trucks so easy and painless! I would highly recommend this dealership to anyone that wants a customer service friendly dealer without the hassle of dealing with shady sales! Thanks Mark!
Macy was very helpful and answered my many questions about the 4Runner. The whole experience went quickly and we are happy with our purchase:)
I recently just bought a new 4Runner from Groove and couldn't be happier! I worked with Zach Vose. He was friendly, very easy to talk to about any concerns, and very knowledgeable. This was my first car buying experience and as a single female I felt like the other dealerships were quick to try to take advantage. But at Groove, Zach handled everything very well and everything was so easy!
I walked into Groove Toyota not knowing what to expect and walked out a satisfied customer. Getting financed through Uber was intimidating, but Lucas Hutchinson made the process smooth and stress free. Without his guidance, I would not be driving the car of my dreams off the lot today. Thanks Luke! And thanks to the rest of the exemplary Groove staff!!!
I recently purchased a 2011 Prius from Rob Wright III at Groove Toyota and I would recommend him to all of my friends looking to purchase a used vehicle. I began my internet search for a used Prius about a month ago and I was looking for a Toyota Certified vehicle and something that would fit within my budget. I found a Prius that met all of my requirements on the Groove Toyota website. I sent them an email asking for more information including the internet price. Rob Wright responded to my email and gave me a no haggle price. He also sent me the car fax so I could review it before driving 35 miles to see the car. He was willing to come in early on a Saturday to show the car to me and my husband. His friendly disposition, his patience and his relaxed manner made for a very smooth purchasing experience. If I need to purchase another car I will go see Rob Wright III at Groove Toyota.
Vagiz Shamsutdinov was amazing. Excellent communications before I got there and friendly when I arrived. At first it didn t appear that he (Groove) had the car I wanted but... he was persuasive without being pushy to sell me a brand new car!!! Fun to talk to...
Would highly recommend
Lots of stars!!
I recently bought a car from the Toyota Groove and I can honestly say they have gone over and beyond with their service. I was not expecting to walk out with a car and the way they worked with me was amazing. Kyle and Patrick were amazing. They did everything they could to get me approved and with a good monthly payment. I felt they really took the time to work with me with getting a car.
Had an awesome experience purchasing a new 2014 tundra. I had been toyed around with by other dealerships and after 5 trucks that never showed up and a month of waiting I gave up and decided to give Groove toyota a try. Rob wright stepped up and after a couple hrs of emailing he gave me an amazing deal and an amazing trade in which made the other dealerships offers a joke. I drove 100 miles to pick up the truck. Rob and his crew stayed late to make sure I got the deal I was promised and that i was taken care of. Quick transaction, excellent customer service, and a beautiful truck. I would definitely recommend this dealership if you are looking for a new vehicle. I'd give them 6 stars but i'm still waiting for Rob Wright to send me the fancy TRD key chain he said he would mail me...
Hamid Shirazi sold me a great car at a great price!
Had a great experience buying 2014 4runner Trail June, 2014. Had an excellent experience with Cory in Service department February, 2017. I had 2 small warranty repair issues. One was a mysterious squeak in front suspension. Groove service department was extremely busy. But, Cory spent an hour with me to diagnose and resolve. And he also provided lots of very helpful maintenance tips for those of us who go offroad. Thanks Cory!
We recently bought our new 2017 Toyota Sienna from Groove and had a great buying experience. Paul was our sales rep and did a great job. We described our needs and wants and he showed us exactly what we wanted, making the experience direct and to the point. He was very knowledgeable about all the details on the Sienna and never once rushed us. He and the rest of the staff stayed late on a Friday night after hours to complete the sale. Overall, a pleasant buying experience. If you are looking for a Toyota, Groove and Paul are a great people to do business with. Ask for him when you walk in.
I went in with a trade in that I had negative equity on. I worked with Pat Shannon on purchasing a CPO RAV4. It had just come in and still needed to be detailed. He worked with me on financing (not just monthly payment, but rate, term, & total as well). I got in contact with him the next day to pick it up and he told me they scheduled to have the windshield replaced. I wouldn't have even noticed or probably even requested it. I brought it back later in the week and had it replaced, all my fluids topped off and he even topped off my tank.
Great experience
Express lube is great and allow you to bring your own oil and filter. Service department is overpriced much like most dealerships. Over $40 to replace two license plate bulbs... Receptionist in dealership is very nice and helpful. Overall good dealership.
Let me first say that I've done over 10 car deals here in the last year and everytime Groove exceeds my expectations. Brenden and Paul are very professional and treat me like family every time I'm there. They offer great selection, great prices in a friendly atmosphere. There should be no other choice when you choose Toyota, choose Groove!!
groovetoyota.com
