Burt Toyota Reviews

Horrible experience at Groove. They have excellent customer service when you are purchasing a car, but the moment you return their entire attitude and approach changes. Was lied to several times about a warranty recall and had to repeatedly send over Toyota docs to prove that their statements were demonstrably false. Still refused to help address the problem.

Eventually had to call Toyota corporate where they were friendly and happy to work with me to solve the problem. Another local Toyota dealer got me in the shop immediately and was shocked at Groove's behavior. Avoid Groove like the plague and shop at any of the other local Toyota dealers in Denver.

Frank Danyi is the best! We have bought two cars and he has helped each time. He is very knowledgeable. If you are looking for an honest salesman then I recommend him.

Sam, my sales associate was great! He went out of his way to provide information and answer questions which were well outside of of his obligation. Unfortunately, the finance manager Lee had no respect for my time. I was very patient and understanding when they kept me there for three hours due to a staffing issue because I know what it's like to pick up the slack for a coworker who called out (or whatever this specific situation was). As I was leaving I was told that everything had been taken care of. However, the next day Lee called me three time within an hour and sent several emails while I was in class. Over the course of the next week, I continued to receive emails and calls from Lee while at work and in class. I gave them a significant portion of the one day I have off every week, only to be borderline harassed by their management after being told everything was taken care of. I've had great experiences at other Toyota dealerships, but I will steer clear of this one in the future.

Joshua was amazing through the whole process from knowing what best fit our needs to knowing how to work with our budget. We were extremely pleased with our experience!!

(This is based on sales dept) Jessie was a huge help in my purchase of a new Tacoma, both with my trade in and financially. He did the most he could for me to leave with the vehicle I wanted. Definitely happy with their business!

Michael Hall was our salesmen and he was a delight ! He made our car buying experience so easy. We had more questions after we left the dealership with our new car and he was prompt in returning phone calls/ text and email. We were also able to get our fist oil change done and it went quick. We were told it was going to take an hour and it was done in 30 minutes! Keep up the good work Michael and the crew!

I had the absolute BEST experience purchasing my brand new, 2019 Toyota 4Runner TRD at Groove Toyota. I have wanted a 4Runner since I can remember; it has truly been my dream car since I was a kid. And, luckily for me, neither the purchasing experience nor the vehicle itself have disappointed. The service at Groove Toyota is top notch. My saleswoman, Kindra Largent, was nothing short of a seasoned professional. She was knowledgeable, answered all my questions, and has even made herself available to me AFTER I purchased my 4Runner to answer any lingering questions I have. Not to mention how warmly welcomed I was by the front desk manager, Alexandra Collins, when I arrived. She was warm, inviting, and got me taken care of as soon as I arrived for my appointment. Kindra, Alexandra, and the whole crew at Groove Toyota made my car purchasing experience nothing short of wonderful. While I anticipate having my 4Runner for a long, long time, I'll never purchase a vehicle anywhere else, and have highly recommended Kindra to my close friends and family in need of a car. Thanks, Groove!

Good if you know how to haggle. They'll take you for a ride if not.

Jason (Sales) and John (Finance) were absolutely stellar. They made it extremely easy to decide purchase vs. lease. No gimmicks. I am in technology sales, so I typically can sniff out sales tactics. None here. Upfront and honest. I will be buying another vehicle in a few weeks from Jason again. Great service and best car buying experience I have had.

I recently leased my first vehicle from Groove and it was an excellent experience. My sales team Kyle Hartman, and Patrick Shannon were absolutely great! I would recommend working with these two if you are looking for a Toyota. They took the time to explain leasing to me in great detail and were extremely courteous and knowledgeable. Groove is a no pressure dealership, and I would highly recommend visiting this dealership!

Groove Toyota has gone above and beyond and exceeded my expectations every time I have visited their dealership. The staff in both sales and service have provided exceptional customer service. I recently brought my 4Runner in for an issue with my tail light and the service associate I worked with, Mike was so friendly and super helpful. The turn-around time was excellent for a being a busy Saturday, and he even got my tires rotated so I didn t have to make an additional trip to Discount. I wouldn t consider going to another dealership, as Groove has proven they really care about the relationships they make with their customers and not just a sale.

Excellence! I sent over what I was looking for, my budget, supporting documents for pre-approval and trade-in. Within a short amount of time and a few emails, Austin L (my sells rep) had a deal worked up and sent to me for approval. All agreed as it was on point. From the time I walked through the door till having all initial deal paperwork signed and into the business office for review was under 7 minutes. He was expecting me of course. They took a few minutes to confirm my trade. I had enough time to unload personal items into the new vehicle that Austin had cleaned and ready for me and finance was waiting on me. My finance rep was Lucas and he also made everything extremely smooth. No pressure on anything. He briefed me on options and let me drive the outcome. All together, I can say that I'm more than pleased with my overall experience. Even if it had taken more time without pre-approval and not knowing what I was looking for, the people that I dealt with were very genuine and on point. Thanks guys!
~Toyota 4Runner TRD Premium
~Jerry

Do not go to this dealership to buy a car! My husband and I went to Groove Toyota to trade in my Corolla for a Prius in late December 2017. We bought the car with cash and did not finance. I forgot the title to my Corolla the day we purchased the Prius, but the finance officer we worked with, Ali, told us we could bring it the following Monday, which was January 1, 2018. On January 1, I drove the title to my Corolla to Groove Toyota where the salesman we worked with, Mason, told me I could wait until Ali was free. Ali was with other customers at the time. I had my two children with me. After 20 minutes of our 4 month old daughter screaming while we were waiting, a different financial officer took my title and told me that he would give it to Ali. A week later, we received a rude phone call from woman at Groove Toyota that said she didn't have the title to the Corolla. My husband and I have called and left messages for Ali at least 5 times in the last week regarding the lost title and have not had one phone call in return. When we were buying the car, Mason told us we would receive the title to the Prius in about a week. It has been one month and we still do not have the title to the Prius. They have had the time, though, to cash our $15,000 check for the Prius. Again, avoid this dealership if you want hassle free car buying experience.

I worked with Alan(sales) and Richard (Finance) and had a great experience. I was with my 3 children and we were in and out within 2 hours! Very positive experience! I will definitely recommend Groove to family and friends!

I have a mixed review here because I'm rating it on three different areas:
1.) Auto shop/repairs: 5 stars
2.) Sales: 4 stars
3.) Finance: 1 star

The repair guys were amazing; my windshield was damaged within 24 hours of buying my vehicle and they replaced it almost immediately at no charge to myself.

As for sales, the gentleman who sold me my car was very helpful and kind but wasn't totally straight on all his facts about the car (for example: he had told me it got way better MPG than my current car, but when I looked up the stats they were nearly identical).

As for the Finance department, I believe the gentleman's name was Julio who really pressured me into buying their extra warranty programs. He basically told me that after 2 months my car would have no warranty protection (which I found out later to be false because it's covered for 3 years under the Toyota factory warranty and up to 35,000 miles -- my car currently has less than 15,000 miles). I told him multiple times I wasn't interested and even called my boyfriend in front of him to get a second opinion (who told me not to buy the warranty) and said no an additional time. This finance guy kept pushing and pushing and told me that I could cancel my warranty within 30 days if I regretted my decision. I finally just accepted the warranty offers to just get out of there as it was getting to be pretty late, and then found out later I owe a $50 processing fee for one of the warranties (he sold me three different types of warranty), so I won't get exactly a 100% refund. ALSO, one of the warranties was rejected which makes the dealership responsible for refunding that application amount which gives me the extra step of having to talk to this financing guy again (I hope I can speak to someone else, to be honest, because he was still pressuring me a couple days after the sale when I called him with some questions about the maintenance program) to make sure he's processing that payment. All in all it's been a real headache to go through this warranty ordeal and I've had to spend way too much time taking care of the cancellation process. Please be forewarned.

Had a great experience buying a car here. Worked with Zach Vose, and I definitely recommend him to make your car buying experience as stress free and easy as possible! He was patient with all my questions, and great to work with.

Great pain free car buying experience with Cristo. Extremely friendly and professional. Also Karl in the detail shop gave a a nice tip on how to get dog hair out! Great tip!

They're a good crew here. I bought my Scion iA and have had it serviced here the majority of the time, the free maintenance for 2 years certainly helped there. But even now I'm having to pay for services, they've really kept up on customer service side and their mechanics are good at their job. They have never made me think they're just saying there's something wrong when there isn't like some others

Youcef Small is a fantastic sales man! He made us feel at home and felt like he was determined on getting us the absolutely best deal possible. He was understanding of both budget and desire and he found me the PERFECT car for me. Very happy with this most positive experience. Jose Boccia was also very informative in the purchasing process. Over all very happy with my experience, I look forward to dealing with the again!

Such an amazing car buying experience today at Groove Toyota with Dominic! From start to finish he made the process easy and efficient. Everything was thoroughly explained at each step and Dominic and the team made it very convenient to find the car we wanted, at the price we wanted. So nice to find a car dealership with sales people you can trust. Highly recommend Groove Toyota and ask for Dominic!

I bought my first car here. And it was an incredible experience, I don't speak much English but I can assure you that it won't be a problem if you have "Kelyn" on your side! With his kindness and attention he made everything easier!
If you are Hispanic and want to buy a car here, do not hesitate to ask for Kelyn.

We had an amazing experience at Groove Toyota. Luke has to be the best salesperson I have ever worked with. He was extremely knowledgeable on every car and gave great recommendations on the optional features. He treated us like family and made sure we were comfortable with every detail before signing anything. I would highly recommend requesting Luke for an appointment if you're looking for a smooth and honest car buying experience.

Johnny Salazar provided an excellent experience for us from the time I inquired online until final purchase. His years of experience in dealing with leases and sales was evident in honest discussion about what was best for our situation. I am quite knowledgeable about car purchasing and leasing and know what dealerships sometimes try to pull but this experience was one of the more frank and honest and fair dealings I have ever had with a car purchase. The whole experience was a positive one and since this is our first dealing with this dealership, I can say it has started on a very positive note, hence five stars.

Ask for Kevin Gaw!!!!
He worked with me and my wife for a week or so to get us the best possible deal on a car.
He worked extremely hard for us and we are OH, SO appreciative of his help. Kevin is very personable and does not give off the pushy car salesman ora like most car salesman around.
If you want a pleasant car buying experience, ask for Kevin Gaw, you will not be disappointed!

I took my vehicle in for the standard 20k mile servicing. As part of that, I had my winter tires swapped with my summer ones, which I already owned and brought with me. From my prior conversation on the phone with the service rep, I was under the impression that swapping tires could be done as part of the tire rotations already included in the service package I had previously paid for. I was thus surprised to find an additional, non-negotiable $158 charge when I picked up my vehicle for the tire swap. I can see Groove Toyota's perspective that swapping tires required additional labor beyond the basic service, but I wish I had been told beforehand that would cost more let alone how much. I understand Discount Tire will swap tires for a fraction of that price. As a consumer, the surprise charge to me came across as misleading and outright predatory.

Great sales reps ! Knowledgable, straight forward and kind. Austin is great !

Great experience buying a brand new car! My sales rep and his manager were both really helpful and reasonable with price. Great deal!

Not only did they not get my car done by the time promised, hadn't even started it in fact and it took ten minutes for them to find out what car I was talking about. They had left the car in the parking lot, windows down and keys in the ignition. I wish I hadn't bought a care package, I regret it.

I just bought the new 2014 scion Frs, Damn it's a nice ride, thanks to Patrick Shannon, i got the coolest ride ever, if i have a friend that needs a car i will make sure that i bring them to Groovs Toyota. Thank you Patrick, and Groove Toyota

From start to finish, I had a great experience with everyone at Groove Toyota. Patrick was helpful and did not pressure me into buying. Kyle has been amazing...he has been so helpful and kind through this whole car buying process! I ve already recommended these guys to all my friends.

Up front pricing and a friendly welcoming atmosphere. Jessie was excellent in communication and advocating for his client.

TRUCK BUYING THE WAY IT SHOULD BE IN COLORADO

Delmar Fralick and Groove Toyota-Scion are a great team.

After days of frustration at other dealers all over the greater Denver/Springs Metro area it took just 3 hours and few phone calls and texts to nail down what I know was a fair deal on the perfect truck for my daughter.

From first contact, though contracts and finance, to out the door with radio stations set, Delmar and his team was efficient, honest and expert in his knowledge of the product. He listened to what we wanted and found the perfect Tacoma Truck. Thank you.....Thank You Delmar and Grove!

We will be back when the time calls......you have earned our trust and business.

Beautiful show room and great staff! Wouldn't buy a Toyota anywhere else

Desperately needed to replace a vehicle in the middle of covid restrictions, and Groove Toyota, especially Austin and Kelyn, made it as pleasant as possible. Austin shared a ton of info over texting, and when we finally went in, Kelyn spent literally hours with us, patiently going over the vehicle details, options and features. Financing was very straightforward, no high pressure, just facts and options for us to select what we needed. Despite the state mandated limitations, I give the whole crew, and again especially Kelyn, kudos for enabling test drive and safely working through the process. Oh, and love the Rav4 limited - beautiful vehicle with actually useful features!

Worst customer service !!! Walked in to buy a Toyota but the rep Ali acted as if we would never buy a car from him !!! Got the car from autonation!! Mr Ali is the worst car sales rep ever !!

Tommy s customer service is impeccable. He has kept me updated, has regularly checked in, and is very informative.
Did not purchase car here, as I wish they had what I wanted in stock, but I wanted to send a big shout out to Tommy for being so awesome and constantly delivering kindness, patience, and best customer service in a time where it seems to be disappearing.

I have bought two vehicles from Groove Toyota and it has been a pleasure working with them. Youcef did an incredible job helping us find the right Sienna for our family. I look forward to using Groove in the future and would recommend them to anyone.

Johnny is the man. Got me into my dream 4Runner. Very easy experience. - Ran into an issue, 4runner came without wheel lock key. Showed up to the dealership and Don in parts was extremely helpful in popping off the wheel locks and replacing with normal lugs. No questions asked. Thanks a lot, Don.

From top to bottom, simply awesome.

KAREN was great in setting up our appointment and communication overall.

DELMAR was awesome when it came to selling of my then current vehicle, and purchasing of the new vehicle.

Groove Toyota as a whole, for buying my car for more than $3,000 more than the car they were selling me. In fact, it took DELMAR just one 'trip to the manager' to confirm that they would match the $9,000 standing offer I came in with from another dealership on my then current vehicle, and sell me the 'new' car for just under $6,000. They promised to have my check for the difference ready in 7-10 busniess days, but ended up having it after just 5.

Service Department as a whole as well, because they fixed a minor issue with my 'new' car after I drove home and realized there was an issue. They gave me a loaner and fixed the issue within another two business days, honorably adhering to their 60-day warranty and not charging me a penny.

Not to mention, with the up-front-no-bs 'negotiation' with DELMAR I was in and out of the dealership with my new car in under two hours.

Great service all around, and I would highly recommend asking for KAREN and/or DELMAR, as they were not only extremely helpful, respectful, and honest, but the epitome of honest and up-front as well (something very few dealerships these days can offer).

Don't do it. I read the reviews but went anyway. Don't be like me. I had the salesman ask me "So, do you plan on buying anything today or just driving them around" when I asked to drive 3 different vehicles. My response was "Do I get a discount for paying cash, because I am a doctor". I was GUARANTEED by the finance manager that they register vehicles out of state all the time, as I am only in Colorado for the summer. Guess what? When I went to register the vehicle out of state three weeks later, none of the paperwork was received. Toyota financial couldn't locate what Groove did with it. The paperwork arrived five days after I tried to register the vehicle. I am charged five percent by my state for every thirty days after inspection I register my vehicle late. $112 each thirty days. And guess what? It's been sixty days and my vehicle still isn't registered. I now owe an additional $ 234 on a $40k truck I bought that doesn't have registration or valid plates. Groove sent my local tax accessor an unsigned title, and also forgot to include their dealer fee , which they charged me five HUNDRED dollars for and my tax accessory only charges TEN dollars for. Groove Toyotas title officer Desiree was rude and unprofessional when she called me to affirm the correct paperwork was sent, and she only called me because Toyota Financial contacted Groove demanding they rectify the situation.
I was treated rudely, lied to, and pressured throughout the entire process. I have called asking to speak with the highest manager possible, and was told Gary is unavailable. Desiree, of course, didn't answer either.
Go somewhere else. Don't spend a huge amount of money on a truck that you can't legally drive.

Macy Marsh in the Sales Department is second to none. I was having trouble getting a situation accomplished in the Service Department. I called Macy explained everything knowing it wasn't his department issue to deal with. Because of the hustle that Macy showed, what I was told by the service department (14 days) was accomplished in 6 hours. Thank you Macy for taking the time to help.

Groove Toyota, and Zach specifically, was great! Very smooth experience and love my new Tacoma. Thanks so much!

I just finished a car deal with the folks at Groove Toyota and I could not be more pleased with the service and care I received. I have purchased 8 new vehicles over the past 10 years (I know I have a problem), and seen the full spectrum when it comes to sales staff and how they interact with you. Michael and the entire team at Groove Toyota has by far been the best team I have worked with in all of my car dealings in the past decade. If you want to deal with a team that is professions, courteous, knowledgeable, and truly cares about you as a person. Don't go anywhere else but Groove Toyota!!!

A big thanks to Rob Edwards, the sales manager for helping out with my purchase of a 2017 Tacoma Sport. My sales rep Byron was amazing, had a wonderful disposition and walked me through the whole sales process. I had my toddler with me and he made her feel comfortable and welcomed in the whole process including test drive. I cannot thank Byron and Rob enough as well as Lucas in the finance group going through everything with me.

Purchased my 2015 Tacoma TRD Sport black 4 door. Love the truck! The team at Groove helped me find the best truck exactly as I had wanted. They were helpful, friendly and got the job done. I felt that they went above and beyond to make my experience the best one possible.

Had a great experience at Toyota taking home a brand new Toyota Tacoma. The team at Groove was excellent. Major props to Lucas for making the deal smooth and painless. Highly recommend them.

We received OUTSTANDING customer service today from Karen Anderson at Groove Toyota. She really went out of her way to help us find a vehicle that met our needs in both price and value. She even stayed late to deliver us our vehicle personally and to make sure we were taken care of. She worked hard to make our experience delightful. We would highly recommend her help to anyone looking to buy a vehicle. We will definitely be back!

My wife and I have been looking for a certain color Tacoma without all the extras, after searching for two months we sent an email inquiry to Groove Toyota. No less than a half hour later we get a phone call from Jazz Williams at Groove. He took our criteria and I get a text from him indicating they have one due to arrive that day or the next. Next day he texts me notifying me it has arrived. I get there and its all ready for the test drive. Jazz provided exceptional customer service, he was knowledgeable, polite, and patient and was able to answer all our questions. I've never done business with Groove before, but if all of Grooves associates are as good a Jazz, I may be a customer for life!

Kelyn did a wonderful job! Speaks Spanish! Go ask for her for an amazing experience. Muchas gracias Kelyn!

Groove Toyota in Englewood goes above and beyond any other dealership I ve done business with. We purchased a second vehicle from them and both transactions were smooth and easy. Yucef was our salesman both times and I highly recommend you go to him but in all honesty I m sure anyone that helps you there will exceed your expectations, it s the culture at groove Toyota to put us the costumer first. Our finance manager Sergio was top class as well not pushy about the extended warranties but very informative about the benefits of the different warranties they offer. And he s a super chill guy. All in all I recommend Groove Toyota to anyone in the market for a vehicle. Even though I literally live 5 miles from another Toyota dealership up north I will continue to drive down to Groove for all my future purchases because to put it simply these guys know how to move metal without all the hassle. Thanks Groove!!!

We had a great experience with Mark Lindell, the salesperson who got us into our new Rav4 hybrid. He followed-up from our initial inquiry through the appointment and sale. There was no heavy pressure, just listening, informing and doing all he could to help us find a car we would love.
We highly recommend Groove Toyota and Mark.

Macy at Groove is the man and Toyota s rock. Just upgraded from the 2000 tundra to the 2018 Tundra.Toyota is the only brand I ll buy, nothing else compares. Macy and the guys at groove made the process smooth and painless. Best truck buying experience ever!

Eric Landis was Fantastic. I told him my wants and needs in a vehicle and he went the extra mile to make sure that I was leaving satisfied with my experience. Even after I purchased the vehicle he reached out to me to make sure
I was happy with my new vehicle as well as the experience I received at Groove, this added that extra touch that went such a long way. I would recommend Groove Toyota to everyone.

I had an awesome experience financing my first car solo here. I'm from New York and just moved to Denver a few weeks ago, and of course finding a car was a priority. Not only did I want to find a car that was safe, affordable, and reliable, but I wanted terms and features that fit everything I was looking for. Abby went above and beyond to make sure that I was comfortable. She didn't try to force me into something that wouldn't be right, she was empathetic and understanding and worked with me to give me the best possible deal. I left with a lovely Jeep Compass that I'm so happy with, and Abby even checked up on me about a week after the purchase to make sure things were going smoothly. She's a hustler and I know she's not just a salesperson, but an awesome person all around!
Thank you so much Abby and Groove Toyota!! :)

I flew to Denver from Northern Michigan for the express purpose to purchase my Tacoma through Groove. Since late April I had been communicating with Zach Vose, (who is unquestionably your very best sales person) by email and phone. When I came to meet him June 21st to purchase my truck, my truck had exactly what features I wanted, He has the enthusiasm and passion about his work that made my Tacoma purchase a pleasure. Zach is very knowledgeable about the Toyota product Zach went above and beyond and arranged to obtain and have installed the ARB Summit bumper prior to my arrival. He worked with me and went through the spread sheet of features I emailed hem effortlessly down to the minute detail. He is an absolute treasure representing the company. He is the very 'face' of Groove, his thoroughness and personal touch was in every step of my purchase. I counted on him very much and he delivered flawlessly. I am telling everyone I encounter about the quality of your staff that I met. My experience was so unlike what I encountered here in Michigan. Thank you for being the quality company you are! I am one very happy 75 year old who enjoys 'trucking' and traveling--now it is in comfort and with the sure knowledge that my Toyota will be a great companion on the road. Joyce Valentine

Worked with Tommy Nguyen this weekend and purchased a new 4runner. Tommy and the team were great and were willing to spend time getting me the best price on my car. Glad to have chosen groove for my purchase.

Tommy was absolutely amazing helping me purchase my new rav4. He was warm, thorough, and very professional. I would highly highly recommend coming to see him if you need to purchase a vehicle :)

Patrick Shannon helped us pick out our new car. He was great! Very helpful, had some cars lined out for us to test drive, and really went to bat for us throughout the whole process. I never felt stressed or pressured. I love my new (used) Highlander!

Worked with John Olmstead on a new Camry. He was awesome throughout the process. Left satisfied with the car, the price and the service!

We have now leased two cars from groove and we had enjoyed the experience up until the moment we came home with our second car. During our negotiation, we told every sales person that we would like to put $2500 down on the vehicle. When we said this, we genuinely meant that this $2500 should go to pay down the total for what we going to finance, which is to us the meaning of a "down payment".

When we got home and had more time to process the lease terms , we realized that Groove took our first payment out of our $2500, which meant that we only ended up putting $2095 toward the capitalized cost for the lease. This made our monthly payment around $10 higher than it needed to be per month. Additionally, at no time did Groove describe that this is what was happening with our money. In fact, the finance specialist specifically told us that our "first months payment" was not due for another month. We found this to be extremely dishonest.

We understand that we should have been more vigilant when signing he documentation, but we trusted Groove to do the right thing. When we brought this up, they said that they could take back the car and waive the restocking fee, but they were not going to change our agreement to allow the full down payment to go toward the lease.

We will not be going back to Groove, and we suggest that you don't either.

If you need a car this is the place I highly recommend Gary Hess he will get the job done without playing those stupid games. Once you find the proper ride and begin paperwork ask to work with Richard Jones he will also square you away without badgering you about thinks you don't need. These two guys made my experience the best I have ever had!!! I will always do business here as long as this team is available. Thanks guys!

Just a fantastic experience buying our Sienna van from Groove. Byron Fludd was our sales rep and he answered all of our questions and extremely helpful. He made sure we were taken care of and facilitated the whole transaction, start to finish, in a couple of hours! Both my wife and I were extremely pleased with our purchase!

Here's where Groove sets itself apart though. We found two issues with the van the next day - a milk stain under one of the seats and a scratch from the previous owner that was covered over with touch up paint. I thought oh well, they won't help us out but no! Groove did another inside detailing for the stain AND are taking care of the scratch!! Did I have to beg - NO! They just said, "Yep, we'll take care of it."

Groove has all our business from here on out!

Horrible customer service, unorganized, waited on the phone for an hour and transferred 5 times just to get an appointment. And now that I get to groove Toyota they don't even have my appointment for me and they told me it would take an hour for my car to be serviced. Now it's been over 2 hours. Sad way to product business Groove Toyota.

1.) STUPID WEB SITE: I have the Toyota Care free oil changes till 25K miles. Needing my 15K change I made an appointment on Groove's web site. The web site even has a specific check box for "4 cyl oil change". No problem there.

... But upon arrival I was directed to their fast-lube line... With an indeterminate mix of appointments and drive ups!

WHAT IS HE POINT OF TAKING APPOINTMENTS FOR OIL CHANGES IF YOUR JUST GOING TO GIVE ME THE JIFFY-LUBE GET-IN-LINE TREATMENT?

Why not just say: "Just use our drive up fast-lube!" DUH!

2.) TOOK TOO LONG: Appointment was for 10:45. Got there at 10:50. They finished at 12:15. Total time working on truck was less than 10 minutes by two techs. I can change it in 1/2 hour and I'm a noob by comparison. A typical Jiffy Lube would have me processed in less then 1/2 hour.

3.) I call into question the real value of "Toyota Care" oil changes if they overbook appointments and then mix them with drive ups. I've had three so far and they never take less than an hour. YMMV.

Finance team was great. However the sales team definetly do not go out if their way for customer service.

Great place with great people and service, my experience was very good and very friendly the sales person (Hamid) was honest and professional he promised us with best price and he delivered that, I visited couple dealerships while looking for a new car and unfortunately the experience was bad but from the first moment you entered this place you will have the feeling that you are welcome and they will do their best to get you the right deal.

Update: After about 18-24 months, apparently the tires they give you will go out. It's really interesting that they sell/lease cars and give you tires where they won't even hit 40k miles. Even more disappointed.

I'm pretty disappointed with this. I just leased a brand new vehicle from Groove Toyota. I had less than 3k miles on it and a tire that came with the car completely blew.

I tried getting in touch with the dealership for over 3 days and I couldn't get anyone else to call me back. I finally got in touch with the dealership, and they said that even though the tire they gave me was so new, they aren't willing to help at all on even giving a discount on a new tire.

So not only did the dealership just not call me back for days, they're not willing to help at all.

I'm just pretty disappointed, and they easily made up my mind on never buying a car from here. I'll be sure to tell my friends and neighbors about this experience as well.

My experiences have always been great! I recently purchased my 3rd car from Groove & my salesperson is always Josh! This time I went with a 2015 Toyota Camry. Josh is knowledgeable about the vehicles he sells and very helpful. He never rushes me and gives me detailed info on each of the cars I look at. Once I completed my deal, Josh showed me how to use the features in my car before letting me leave! He also helped set up the Toyota ENTUNE app! I am extremely happy with my purchase!

Got my Toyota serviced there. They are quick, friendly, and professional. This is where I will bring my car to from now on!

Salesman: Chad Leach. Amazing car buying experience. Came in with pretty much zero experience buying a car. Zero pressure from salesman, extremely comfortable environment, helpful in exploring and explaining other options. Made the price of the car I was looking at amazingly affordable and payments affordable including the extended warranty.

Groove Toyota ROCKS! I had a horrible experience with Larry H. Miller in Colorado Springs and I'm so glad I decided to make the drive to Denver. Groove Toyota's deal was $3,000 less and they treated me so much better. Thank you Patrick and Hamid for helping me through the deal, and thank you to Kenny and Lee for reworking the paperwork when I got a better interest rate.

Wow, is this really a dealer? These guys were awesome. Zach is a true expert when it comes to customizing 4Runners. He not only sells them, he's a true believer and owner. I haven't gotten better information or instruction from anyone. Rob and Brenden were awesome in helping me make the deal and the whole process took very little time. I would recommend these guys to anyone and everyone. If you're going to buy a Toyota, just do yourself a favor and head to Groove.

If your thinking about getting a new car, Groove Toyota is the place to buy. I recently purchased a WRX there and received the best customer service with no pressure to buy. They worked with me on a solid trade in value and the car buying experience was smooth and quick. Ask for Delmar Fralick, he's personable and easy to get along with. His knows a lot about the industry and made this experience enjoyable

15 mins negotiating over text and they delivered our new (used) car the next day! Best car buying experience ever. Didn't try to pull any fast ones. Thanks Joshua!

I have been buying cars for quite a few years and have become quite annoyed with the process. High pressure sales tactics and fast talking sales personnel have made it an unpleasant experience for me. However, THIS WAS NOT the case with our sales person Macy! Macy was an absolute joy to work with throughout the entire process. He is knowledgeable, courteous and the consummate professional. We ventured from Ft. Collins because of Groove s reputation and we were not disappointed! I highly recommend this dealership and would definitely recommend Macy to handle all your vehicle buying needs!

Joseph and Marcia

excellent dealership, great staff who work here and very dedicated to helping the customer. Many special thanks to Ms. Kelly Peralta and Mr. Jose Boccia for their help and dedication with my cases. total thanks.

I ve been looking to close a deal on a vehicle for two years. Let me introduce you to the guy who won my business, sales rep Josh Barreiro from Groove Toyota. Over my car journey, I ve dealt with a lot of different kinds of dealerships and sales reps. Josh has a confident laid back style because he knows he can get you the best deal. And truly, he did as I shopped around all over (multiple cities and states). This isn t to say Josh was a poor negotiator, he just doesn t condescend you with bullshit and pressure you into the sale. Every negotiation has a bit of back and forth, and it wasn t stressful or annoying to work with Josh. I m happy about the deal, how it was struck, and the people involved. Josh maintained integrity and earned my business.

PS: Mark Lindell (finance manager) made the last part (financial process) quick and easy!

Working with Zach Vose was great. The people at Groove Toyota really get it!
Thanks for everything!

My 2007 Toyota Matrix wouldn't start. I thought it was a computer problem, so I had it towed to Groove Toyota. It turns out it wasn't the computer, the starter had gone out. While I never met Zach in person, he was absolutely wonderful to work with. I'm not very bright when it comes to cars, but Zach was patient, kind and really walked me through the many problems I have with my Matrix. Super helpful, and super informative. Not sure what I'm going to do with this car, but whatever problems I have on this Toyota or any future Toyota, I'm going to take them to Zach and Groove! Thanks guys!!

My wife and I recently purchased a 2015 Camry from Zack Vose at Groove. What a great experience. Zack was very helpful and didn't try to upsell us or any of the other annoying tactics sales guys often use. He was extremely professional and friendly and my wife and I were so impressed with him and the rest of the staff at Groove, we had our son go to them to purchase a Corolla. I can't say enough good things about our experience. Bottom line, our experience started with Zack and he is the reason I would and did recommend Groove.

I was in the market for a 4runner but was having a difficult time finding exactly what I needed. I inquired about a car and got a prompt response from Jazz. He said he would work to get me the car that I needed and he did a great job with following through with his promise! I was at the lot an hour later and he worked extremely hard to get me the car that I needed. He had to make a dealer trade and drove down himself to get the car for me. I was a little nervous about buying a car alone, and felt absolutely zero pressure from him, and he really communicated to me that he just wanted to get the right car for me. He made me a fantastic deal on both my new car and my trade in. I can't say that buying a car is ever a wonderful experience, but Jazz made it painless. I was in and out faster than I'd expect with the exact car that I needed. When you go to Groove, ask for Jazz!

Groove has been great. I have been going there for years. Started when I lived in Denver but now I still go to them and its 40 min. away. Fair, thorough service. I trust them.

Josh was my rep at Groove and was very helpful and professional throughout the buying experience.

I did an internet inquiry on a vehicle we were interested in. Macy Marsh responded quickly to my initial email and all questions thereafter. He was personable, friendly, and knowledgable about the car we were test driving. He made the dreaded experience of car buying tolerable! I would definitely return to Groove Toyota.

Great service and wide selection. They went the extra mile for us!

Nothing but potholes on the lot! Massive potholes. If you buy a car here you risk that it's already messed up. Unbelievable that they do not invest in a road that holds millions of dollars in inventory.

First time car buyer and Groove Toyota made the process seamlessly easy and got a great price on new Toyota 4Runner. Couldn't be more happy about my experience here.

Great customer service! Had a concern while purchasing a certified Camry 2016 from them recently. It was addressed to my full satisfaction.

Service rushes you in and out. The sales team is great

Thank you Vagiz! You re very efficient and great to work with.. I really appreciate it you helping me to find a great car for our company! 5 stars to you!

I just want to thank Groove Toyota and the wonderful staff for taking care of us. Being new to the state, we didn't know what to expect when we inquired on a new 2020 Tacoma. Matt Nemetz made the process simple and easy from online pre-approval to scheduling the pick up of our new truck, Matt did an amazing job. Thank you!!

Had a great experience today buying my dream car from Groove Toyota. Macy was extremely helpful and knowledgeable during the deal process, and Jesse was able to get me all the info very quickly as soon as I called about the 2020 Dodge Challenger Redeye Widebody. Thanks to them and the entire team at Groove for the hospitality.

Poorly represented used vehicle and there are better deals out there.

I had the pleasure of working with Meredith the other day when purchasing my 2020 Tacoma. She was very pleasant and easy to work with. I was impressed by their service department and the cleanliness of the showroom. Highly recommend Groove and Meredith.