Burien nissan Review

Excellent customer service. Friendly staff and great prices! Thank you Justin Phillips for the excellent customer service!

Cindy was amazing!! helped me get the car of my dreams and I felt no pressure. She was a joy to talk too! i recommend everyone go here. You guys are amazing!!!!!!!!

Andrew was very helpful, laid back and not pushy at all. Truly a great car buying experience all around.

Magggie Young the best I recommend her a lot of self sufficient in all details very clear negotiation recommended

Rude guy in the office.. very rude.. not gonna come back in this place

Very happy with the service I got here. Maggie found me a replacement car and went above and beyond my expectations. I recommend coming to see her and the rest of the crew.

Wonderful experience at Burien Nissan - Valentina was great as well as George- Who walked me through the financing and had great advice - I would highly recommend Burien Nissan - thank you Valentina and George

Justin is amazing. He is very passionate about his work , he treated me with respect. Employees like Justin is makes me want to come back

Very friendly and knowledgeable staff. Thanks So Much! Did not feel pressured and they helped us find the right fit for our family!

We had a good experience buying a pre-owned Forester. The salesperson (ok, product specialist) David Johnston was helpful and forthright and didn't give us any BS even though he wasn't an expert on Subaru products. He was very knowledgeable and enthusiastic about Nissan vehicles and was able to tell us about them without being pushy. If I hadn't had my heart set on a Forester I might have driven away with a new Nissan. Thanks for your help David.

The attention given to me was good. The patience to explain and the time it took for clients flourished.

A great courtesy and an excellent kindness and a lot of patience I recommend to cindy gonzales

Truly excellent service here. Maggie was very welcoming, friendly, and explained to me in great detail about the car Im getting. I have zero complaints. Excellent people and excellent service.

Emma
He is the right person to serve customers, he is very kind and very patient. Thank you for helping me.

Nancy, Miguel, and Luis were amazing. They really helped me with understanding the whole process. Definitely recommend coming here, especially if it s your first time buying a car!

Got a used rogue from flo Sherman. Fast service and reliable car. Thank you

Leased a vehicle through The dealership. Maggie Young and the entire staff was great. Excellent experience!

Charged friends car for a little while.. Nice place

Just went to recharge my leaf. Really convenient and friendly

This is our second trip to Burien Nissan. We purchased our car here last year and today they continue to provide us with excellent service. Product Specialist, Melissa, Traverso was very helpful and had a lot of patience answering all our questions . The Manager, Anthony Perez and Manager Andry were also great, they worked with us regarding the price range we can afford and gave us an excellent deal. We will surely come back here for our next purchase. Thank you so much.

Valentina is always amazing when I come to Burien Nissan. I came to see the new 2017 Sentra Turbo I am thinking about making my third purchase in the near feature.

We were impressed immediately when walking in the door...the friendly, knowledgeable staff took their time with us; no pressure, listened to our needs, and were patient with our questions. We felt that we could trust them. We LOVED that the staff here seemed to reflect the diversity of the Puget Sound area; every group seemed represented by a smiling face among the staff. We worked with Andrea, David, Melissa and Tai, all of whom couldn't have been more pleasant. We even got to shake the hand of the owner Lance, who walked right up to us with a smile, asking us about our experience, and reassuring us that we could come to him anytime with questions or concerns. We were able to take our time, we weren't pressured into a hurried pace, and we felt very well taken care of. We found the vehicle we wanted, and our purchase went smoothly. Our experience could only have been made better by a shorter wait time to sign the paperwork. But it was a busy weekend, and we understood. There was a small discrepancy in the final pricing that we didn't notice until after we got home, but our trusted new friends at Burien Nissan went all out and corrected it for us. Overall, this was a pleasant and painless vehicle-buying experience, and we will definitely be using Burien Nissan for our next vehicle purchase.

Miguel was amazing, knows the Leaf stuff inside and out! Thank you Miguel!

Was in the market for an NV high top. I live in Kirkland and found a great deal online for their NV3500HD High Top at 31,406. Called the dealer and made sure it was in stock. Drove in traffic over there super excited I was getting the exact van I wanted. Once there it took them 3 HOURS to provide me a quote. Once the quote was furnished the dealer fees brought the price to 42, 768 after taxes. When I started asking questions about the addition of a $4,000 "service contract" and the other fees I was told they were taking a 5,000 loss after dealer invoice just to get me that price. So, $10,000 (3700 being taxes... so technically 6,300 in dealer fees) dealer markup on their advertised price!

Worst part of the whole thing was when I was just asking questions regarding the price the Sales manager and the back office guy were making jokes about how they got "lucky" that they didnt have to sell it at that price. What is wrong with these folks? This was an utter waste of 6 hours (including driving time) due to a false internet price that the dealer tried to inflate due to them under-pricing. Burien is still better than Kirkland Nissan but only marginally. This cemented my faith in doing business with only Bellevue Nissan. Bellevue valued my time and truly cared about my customer experience.

Went to get my oil change which was $70. Over priced in my opinion. They didn t vacuum my car or give my car a free car wash coupon. This place USED to be good. They Lack in customer service now.

Great service and professional staff. Our car was done before time and looked better than when it came in. Thsnk tou for the service and extra touches

I have been going to Burien Nissan for a couple of years now, I have an NV1500 work van and purchased the service plan, so I visit every few months at the least.
The place is clean and well kept, the people are friendly and helpful. There have been a couple of times where things didn't go as easily/quickly as they should have but the did what they could to make things right and perhaps most importantly, took care of the situation and then worked to make up for the trouble.

Personally, I love this place. They helped me super fast to get my car of the year 0 miles and very nice the girl her name is YASMIN I recommend that you ask for her. He is very kind and makes you feel like part of his family .. I am very happy .... Thank you nissan buiren for making my dream come true

I liked Luis's attention, he is a very frequent, attentive and very patient seller.

very grateful to mariana solano the best ask for her very happy with my new car

Flo helped me get into the car that I love! They made the process easy and Flo answered all my questions!

The staff at this dealership are paid by the hour and it seems that they take their time in processing the needed paper work and go as slow as they can. The team that was assisting my wife and I in our purchase of a vehicle from this dealership took from 3:40 p.m., until 9:15 p.m., to help us and finish what was needed before we had a vehicle. This is not acceptable to us and we even sent an e-mail message to the management, and it seems that they are not concerned as we have not received any response from them, and this message went out 6 days ago. We should have used a different dealership, and would have if a member of our family told us that they were a good dealership. Well it does not seem like they are very good to US! On December 15, 2016, I returned to this Burien Nissan Dealership and gave them a check for four thousand ($4,000.00) dollars and no cents as a down payment for the vehicle that we got from the, at the same time I asked them if the extra key that we had been promised was ready for pick-up and I was informed that the key making system was not operational at the present time and to return next week. Well the following week, I returned and asked about making a key for our vehicle, they asked me if I had the vehicle and the other two (2) keys, well I had to say no because I was driving my Dodge Van, so they made me an appointment to come back again this time with the vehicle and the two (2) keys. Well the next week I cam back with the Nissan Vehicle, and the two (2) keys and arrived there just a little after 9 a.m.. The took the vehicle into the shop and started to work on it, well at 11:20 a.m., they came into the waiting area and told me that the computer was down and that they could not make or reproduce an extra key, and to come back next week. Well on January 20, 2017 at 9:00 a.m., I arrived at the dealership to have the key made, at 10:15 a.m. a male and female came into the weighting room, and told me that they would not be making us an extra key as we were only entitled to have two (2) keys for this vehicle. Now I ask you, do you call this good customer service, well I sure do not. In fact I have made a complaint to the Nissan Corporate Office, and I sure hope that every thing will run down hill from there. I would ask you to read this message prior to buying anything from this dealership just because of the way we have been treated. This Dealership brags on its customer service, well it has fallen on its face and rear as far as we are concerned and we sure are going to let all of our friends know about this.

The Team at CarPros was great to work with. If you need a car, I encourage you to check out the team at CarPros.

We arrived at the dealer for a car and immediately Maggie came out to attend us very kindly asked us what we were looking for and with patience and dedication we found a vehicle after we went to see costs and financing and Luis Angel helped us to get a fair price and to our possibilities, leaving driving a vehicle to our liking and to our needs we highly recommend this dealer really work to help us

Samuel was very pleasant to work with! He was very courteous and extremely patient, he never rushed us and provided excellent customer service! Thanks

Valentina was extremely helpful and even delivered my new car all the way to Sammamish!! I definitely recommend this dealership.

Michelle Mendoza was very helpful. Very nice and friendly. Big thanks for helping us look for a car. Great customer service.

Valentina Lopez hooked it up, and I would recommend her as the go to person there.

I was very pleased with my experience here. I was able to get the help I needed, especially from Valentina Lopez. She was friendly and extremely understanding and helpful with every aspect of my car search. I would recommend her to anyone coming to Burien Nissan!!!!

We bought our first nissan from here and loved it until some issues started happening. Sevice tried to fix it but the issues kept happening. Long story short it was a lemon. Nissan of USA helped to replace it and the manager John who worked with us was very helpful. We are enjoying our car and the service we receive from Burien Nissan very much.

I love the people who helped me and my wife, after 2 failed attempts at other dealerships, Andrea and Robert (Financial Guru) did their best to us get the vehicle we wanted! They even knocked down the price of the car and added the warranty. The professionalism and courtesy they gave my wife and I is a one of a kind experience. I would recommend anyone who is looking for a vehicle to go check them out!!

The service person (Jon I believe) was friendly, courteous and professional. My car was ready earlier than expected and is performing perfectly.

I do not recommend this place to buy a car because they do not respect the price they have on the internet that's why they have all the cars piled up and they do not fit because of the high prices
...look at "owner" better teach your sales manager to be a businessman !!!
....

My wife and I leased a Leaf from these guys. Atmosphere was really friendly and everyone we dealt with was helpful, and never pushy. Valentina spent the most time with us, including a test drive, and we would 100% love to deal with her again.

Mr. Jonny Velasco gave me very good and excellent service. Fast and they accommodated my quota according to what my budget allows me. And the best thing is that they serve you in Spanish ........ Thank you it was very good experience

Greg was so amazing. I walked in and he greeted me with a smile. He asked what my needs were and he didn't go above what I was asking. As a matter of fact he took me to one car and I'm leaving with it today. He remained friendly not at all robotic or pressuring. This is my first time buying a car and he made my experience so much less terrifying then what I thought it was going to be. If I ever wanted to recommend someone it would be Greg at Car Pros Nissan in Burien, WA.

-Sequoia : )

Good ppl to deal with both my daughters own vehicles from here

I am happy the way they work with customers. I was helped by Aracely and she was very professional very informative at all times.Customer service was just awesome! I would definitely be coming back.

I had a awesome experience buying my first car and everything went as planned. Maggie and Luis were very helpful guiding me and explained to me everything on what I was signing

I had great customer service today . I would like to thank Maggie Young helped me .

Had an amazing experience with Valentine and dales manager Branko they were easy quick and listed to all of my needs. I will send my friends and family to come see them here at Burien Nissan

Samuel was great and fun to work with, and is the main reason we bought the car. We were happy with the car price and the monthly payment presented to us. However, we wish we knew all the other costs that made the bottom line much higher during the negotiation time, instead of finding out about it later at the signing table. And the temporary permit was not put on, and we only noticed it when we got home.

I have recently bought a car here and the experience was excellent! Valentina Lopez was a great product specialist. She is one of the best sells specialist i have met and im glad I ve came to Nissan

She was not only completely friendly and professional bu t very easy on the eyes. Two thumbs up for Valentina!

At Burien Nissan with Mike getting him a new vehicle. We had the best sales agent, Valentina Lopez. Between her and Jon Hansen they worked miracles and made it a great time!! We recommend them highly!!

Thank you very much Mariana Solano for your great attention.

Bad dealership. Do not trust them can't fix anything. They lie and steal all your money. So many other people have expirenced this and I hope this company gets taken down. Mushtaq jihad is someone I know that got his money stolen from this company he has had the worst experience with them.

Maggie Y. is really helpful. She helps and provides us with the car's info. Really great happy with our purchase car. Thanks

My expierence with Valentina and Edgar was amazing. They helped me with everything that I needed help with and were very caring on what I needed and wanted. I will definitely be referring my family and friends to Burien Nissan.

Miguel and Luis were super awesome and great to us! They helped me get the best deal for my car! If you come here, ask for them for sure and they ll help you out!

Went in last week. Cindy helped us and was so nice and made us feel welcomed. It took forever but she was so patient as well. Definitely recomend Burien Nissan to purchase your vehicle

I had a great experience with Michelle since I walked in the door. The staff was very friendly. I was able to get the car I wanted with no hassle. I recommend people to come and ask for her!

Was referred by a friend to come here to buy a car. Came in thinking I wouldn't qualify...To my surprise Aracely did the hustle. She worked hard and somehow got me approved. She is super patient, always smiling and never makes you feel rushed or pushy about buying a car. She is super awesome and helpful!!! Aracely, your the best!!!

I came in to Burien Nissan and Michelle helped me rite away with a smile, Michelle was awesome I never thought that I would walk out with a brand new 2016 Maxima I will refer Michelle to all my friends and family

Service department was AMAZING !
got my oil changed & car vacuumed in 30 min. I was able to see the whole process through the waiting room which was pretty cool! I wish I would ve catched the guys name who checked my car in but he was great I cannot wait to go back again to change my oil !

Very awsome team! Got helped by Maggie and jhonny and thanks to them I got my first car! Andrea was very helpful and patience love her attitude :) great work defiantly would recommend a family member or friend here!!

Got 3 different people on 1 vehicle before I arrived. =/ Checked on the Rogue I wanted and twice I got no call back on it's availability. 3rd woman was an appointment. The vehicle had a transmission problem and said it was going to be put in service. NO CALL BACK ON THE RESULT. All 3 women there were barely 20 and had absolutely NO SALES TRAINING. I cannot say I will ever look there again. Having worked in the business, this is being treated as cheap retail here. Sales manager has a hiring issue. NO THANKS. Two stars just because the building is superb. That's it. I would not waste my precious money or time here.

Valentina lopez ad Edgar were very helpful.Great customer service

Came in today to get my headlight fixed and service, was helped by Valentina and experienced great customer service

Dee the service advisor was great. Got me in and quick and kept me informed

I like the service and help i received in burien nissan

I was rear ended at a stop light and needed a car ASAP. I went to Burien Nissan and Miguel and Jerry were extremely helpful, gave me an amazing deal and made the process of shopping for a car painless. I highly recommend this dealership!

Since I entered the place, the attention was excellent, Valentina has treated me the best and has helped me with all the doubts I had,
And that helped me decide to buy my car. Thank you

I have not had done business with Burien Nissan I was planing on purchasing a vehicle from them but after calling there dealership and having no one answer the call after nearly 10 attempts and over 30 min of my time trying to contact this dealer.. if a customer has to work this hard to get in touch with a sells rep then they do not deserve my business.

We all know what it's like going to try to buy a new car, like prey running from predators and you're just trying to look. But NOT at Burien Nissan will you ever feel like that. From the moment I pulled into the lot I had the best car sales experience possible. When I was ready, I approached someone and worked out a deal on my own terms. Valentina and Jackie were like buying from friends and excelled my expectations at customer service. Jon holds his team together like a family and once you walk through the doors you will feel apart of it. Thank you for getting me into my beautiful new Maxima!

They opened at 0900. I was there at 0926. Walked into the showroom. No one at the entrance. Looking around it appears they are having a meeting. I am seen, no acknowledgment from anyone. I even give them the benefit of doubt, because they are in meeting. I take seat. Sit for a few minutes, still no acknowledged. I get up, even make it a point to look at what model is in the middle of the showroom (Black Altima SR). Still nothing. So I left. Not only am I a Nissan owner (2017 Titan XD Platinum Edition), l was looking for a specific model that they have. Definitely not the service I would expect from Nissan. I guess dealers interpret those standards and adjust accordingly. I will not return to Burien Nissan.

Valentina gave me easy fast service. wIth my new 2015 Altima very friendly. Great price she is very friendly and knowledgeable. I will reccomend to my friends and family thank you. God bless Burien Nissan

Maggie and luis did an amazing job. Thank you all for the help and getting me into 2019 sexy baby :)

Luis was a great help while we were looking at cars. Very helpful and attentive.

Valentina was super great and provided me with amazing service. I definitely enjoyed my visit at Nissan.

I am in the Nissan Nissan very comfortable with the good treatment of the staff, especially Miss VALENTINA LOPEZ, excellent treatment of grasses.

I'm very satisfied with my first big purchase of my life. Thanks to Valentina Lopez for being super friendly and helpful.

Came in to service my rogue, I was able to drive off with my brand New 2017 Nissan Rogue thanks to Andrea &a Aracely for all there help and patience at all times!!

Very unhelpful. Brought a key that was purchased at a Nissan dealer and was not programmed correctly. They refused to program the key since it was not purchased at their branch. 5 min job and they wanted to charge $62.50 to have it done. Rep was nice and the manager was completely rude.

We went to the dealer, my wife and I and Florence took great care of us, we did not buy the SUV but we will come back soon .. we had a good wait they explained everything Step by step ..

I worked with Dee Phillips, in the service department. He was cheerful and personable, and right on it as soon as I drove up. Everything was very clean and professional and they had a great texting app so I could follow my car's progress. Part has to be ordered for our heater so they couldn't fix, but they'll call and set up appt once it's in.

Edgar, Jasmin, and Nicole were very helpful during the process and getting me into a car. I got wheels again! Son says thank you!

I had a very poor experience with this dealer's service department. My Cube stopped running while driving it on the morning of Thursday 4/4 and I had it towed to Burien Nissan. I explained to the staff that I thought it might be the battery, but that many lights had come on when the car lost power in the middle of the road. They said they would not be able to look at it until 4/5, which I said was fine. On 4/5 I waited to hear the verdict, but no call came. Finally at around 230 I called for an update and the receptionist said she would have the tech working on the car contact me. At 4pm, I called back and was told that the tech assigned to my car had gone home for the day but that he had not gotten around to looking at the car yet. She said he would be in on 4/6 and would look at it. I needed my car for a weekend trip to Bellingham, so I was not happy with this. On 4/6 I called around Noon for a status update. The receptionist told me that the tech assigned to my car was not working today. I said well can you assign it to someone else and she said no. I protested and she said that she would move some things around and get someone to look at it. I called back at 3 for an update and got a recording to leave a message. The Service Dept was not open on Sunday. On Monday 4/8, I called for an update and was told that the car had still not been looked at and would likely not be looked at that day because they were short staffed. On Tuesday 4/9 at around 1pm, I received a message from the mechanic that the battery was dead and so they were unable to do diagnostics. They couldn't put a battery in to run diagnostics? I called them back and spoke with a mechanic(?) who said first off I needed to authorize putting in a new battery. He then read off a list of ten items that were recommended to replace, quickly saying the prices of every item and ended with a total of $1975 for everything and added that something more might be found once battery is in. No explanation was given as to why any of these items needed replacement. He said them so quickly that I feel like he knew I'd either say yes to everything or balk at everything. I authorized replacement of battery, oil change, and brake flush. I also asked if he could look at my glove compartment box which keeps coming unlatched when I hit the breaks and he said they would take a look at it. No further call was received that day. On Wed 4/10, I received a voicemail in the afternoon stating that the car was ready to pick up. I arrived at 430 and walked up to the desk where the gentleman was who I had originally spoke with when dropping the car off. He said someone will be with you soon and quickly scurried off. Note that there were no other customers there. I waited for another 5-10 min and no one was helping me so I walked in and interrupted a personsl conversation that two female employees were having and asked if I could get some assistance. One of the employees quickly helped me and got my paperwork. The total was $597. I was shocked that it was costing that much, but didn't argue with the person helping me. I was directed to my car. After 6 days without my car, which was very logistically challenging for me, I finally had it back and seemingly all that was done was a battery replacement and oil change for $600. As I drove home, the first time I hit the breaks the glove compartment box fell open, so obviously they never looked at it. The communication and level of professionalism this dealer shows is unacceptable. I'm going to a different dealer the next time I need anything done.

My Husband and I just bought a Nissan Altima at this location for our daughter who is a college student. We were beyond satisfied with the experience and the help that we received. We walked in undecided about which car we would like to purchase. We had only read reviews online and based off of the high rating, we decided to stop at this location. The Manager Jerry and the sales associate Maribel were amazing, they were kind and understanding. We felt no pressure in any way to purchase the car right away. In fact, we received the right color (Metallic), the perfect car at the spot and my daughter couldn t be any happier. During this week we have been to many different dealerships, but let me tell you, I have not received this kind of positive and helpful experience at any other dealership. If anyone is looking to purchase a car, I would truly recommend to give a visit to this location.

It's my 1st biggest purchase and Valentina took care of me like a baby! There's so much good points on this dealership:
1. They treat you as human!!! A friend, A family! They don't treat like a customer that just wants you to buy a car for their own good! They take care of you as like they're taking care of your finances and credit.
2. Agents don't work as commission so they're not pushy or putting pressure not unlike other dealership who just cares only your $$$$ not your well being and what you can afford! but Nissan burien "Valentina" my agent cares on what I can afford, did her best for me to get the best car for me and my finances! She cares what I can afford not that she just wants me to buy something that I can't afford. Amen to that
3. They are in a new management so customer service is way to the top. I would recommend it to everybody! If you care about your finances and your well being. So you don't get ripped on other dealerships CHECK NISSAN BURIEN out Valentina Lopez is my awesomely agent.

My name is Chet, a man with few words. So allow me to just say that my experience at the Burien Nissan was the most fantastic experience I have ever know. Have you ever walked into a store, it was clean, every one friendly and happy and all worked together to help me the customer without any pressure. That is the experience I had. I ended up being a customer. When I started I just assume I would end up with Toyota. Was I ever fooled after the test drive, the way I felt so comfortable. It was like I had come home to were I was to be.

100% recommended that place has very good treatment, for me who spoke Spanish most of the people speak it, I recommend them ask for VALENTINA it is the best it has a very good touch with people she helped me from start to finish

Loved this place! Went to get a car after a tree fell on my car and Maggie Young, Sam and Luis were so helpful. great service! Would definitely recommend going there. I love my new car!