Ms young was very helpful and took her time and explaining what car would be best for me and my family I'm glad in the purchased I made thank you next car I perchase I will ask for her helping hand :)
Had a poor experience with Michelle, she says she is a commercial vehicles manager but she is super incompetent in this field. More than that, her overall customer service is not acceptable and she couldn t care less. The best part is that nobody except Michelle can handle commercial vehicles questions.
I love my NV3500 van but if you decide to buy a Nissan commercial van, please go and find better dealership because the information this guys give you is wrong and it can effect your business in a very unfortunate way. This dealership has new ownership starting from March 2015 (it is not a Car Pros anymore), and they still keep saying that they are new and not experienced.
I had a very good experience with financial manager Shanti and we always do car maintenance for our Murano and Versa at this dealership, so you might have better experience as long as you not buying commercial vehicle.
It was awesome Mariana S was very helpful and they did everything possible for me to drive away in my car!! Thank you !!!!!
Valentina made everything quick and easy! No hassle and she made the buying experience fun. Thank you so much!
As my lease was up beginning of the year it was time for the task of getting a new car. As I have always done business with Nissan Burien I returned for the 2018 Murano as I enjoyed the 2015 very much. Not being a shopper, and most especially do not enjoy car shopping, I typically avoid this much as possible. However, Valentina and sales team made it so easy and efficient I ended up driving off with the new model in under an hour and half. They really make the whole process as painless as possible and get you on your way. The product, negotiation and price were all good and I'll no doubt return again at some point.
We needed a second car after moving out of the city and stopped into Burien Nissan to start looking Araceli was warm and knowledgeable. She moved several cars so we could drive the one we wanted and honestly made the whole process really pleasant. I'm trilled with the car we found and very impressed with the level of service. I highly recommend Burien Nissan.
I went to Nissan in Burien and Valentina Lopez helped me and my Dad. she's really helpful and so sweet. got my new nissan rogue and she helped me go through it. definitely recommend her and this place.
let me just say Maria Young was such a pleasure to work with she made everything just so easy.I had a blast just talking with her,next time you are looking for a Nissan look up Maria Young in Burien she will take care of you.
my wife and i just purchased a car from Burien Nissan and they were nothing but perfect. The customer service we received was above and beyond what i would ever have expected. They even stayed till 10 o clock so that we could leave with our car tonight.
Jackie Sanchez was our sales lady and she was awesome. They manager was a perfect gentleman and kind of funny as well.
Awesome dealership!!!!!!
This dealership and it s people are top notch, the only thing I have to say is the sales people and their managers should look a little closer to the current years models and what s available.
I am a couple days late on my review. But hey, that's ok. I've been dealing with Burien Nissan for a while now. I would like to say thank you once again to Dee Phillips!!! Every time I have been to Nissan for my bluetooth, oil change and on down to my most recent problem, which was my breaks. He's always given me his full attention and amazing customer service. Each time Dee, went above and beyond to make sure that my needs were met 100%. I would also like to thank Justin, for being a team player! He also helped out with getting me situated during the time of my oil change and breaks. I appreciate you guys very much
Valentina Lopez served us today - incredibly kind from the moment we were greeted at the door. Met all of our needs, responded diligently and honestly to all of our questions, and made us feel welcomed in what could easily be a tense and frustrating experience. We would appreciate it if she received a raise!
We bought a used 2013 Hyundai Elantra from Burien Nissan on 9/26/17 . Miguel was our sales rep. The experience was great. We got the advertised price. The vehicle was cleaned and fully gassed before we left. It was a very pleasant buying experience.
This is my second vehicle I've purchased from this dealership. The staff isn't pushy and very helpful and friendly. The vehicle maintenance staff is fantastic too! Would definitely recommend!
I went to Nissan this morning, about 9.30/ 10am. I parked my car and went inside. There were 2 agents helping 2 customers, I stood there about 10 min and wasn't greeted
nor ackknowkedged. Once one of the agents was free he asked why I wad coming in, I said I am here for a oil change. He asked what time my appointment was for, I advised I didn't have an appointment, I've been going to Burien Nissan since 2013, and have never made an appointment. He said it was going to be Wednesday at the soonest. Because they are short handed.I have a coupon for 1/2 off a full synthetic oil change that expires on 12/2 and asked if they will honor it since it would be past the exp date.He said no. Really? It's not my fault they are short handed. Since I shed up to Gerry am oil change prior to the exp date and they could not accommodate . They should honor it. I will NOT be back for anything. I'll go to Auburn Nissan where they care and will take care of my car needs.
Valentina was a pleasure to work with. And Monica was as well. Thanks ladies. I got a new car YAY!!!
I got 6 sparks plugs changed and 30 or so documented points of a 100 point inspection for $550 ! I'm going to go back in for an alignment. I hoping that will be $10 to $20 grand! So happy!
Mariana Solano very kind I explain myself very well
I'm so super happy with our experience with Nissan Burien. Valentina is the best! We continue to have the best service.
Horrible service department. Anytime I come in everyone looks lost, unorganized, and lack of knowledge. Poor representation of the Nissian name.
I purchased two cars from this dealership, although I believe the ownership has changed a number of times. I recently went in to inquire about options for service and could not get anyone to talk to me. I didn't want to schedule an appointment because the issue is a known-issue; I just wanted to discuss what options there are to fix the issue. The woman in the service department was incredibly rude. The man who appeared to be new seemed intimidated by her and fearful about getting hollered at. After trying to talk to her, I can imagine why. She was rude and dismissive. What made matters worse, and prompted me to write this review (the first review I've ever done in my life), is that I called to discuss the poor service with a manager, talked to a receptionist and left a detailed message on the manager's phone. I never heard back from anyone. I'll bring my business elsewhere from now on.
I emailed Burien Nissan thru their website to inquire about a 2015 Nissan Leaf. They reached out to me quickly and offered to schedule a test drive/viewing. I didn't follow up right away and about a week later they emailed me again to let me know the care dropped $1k in pricing. I scheduled a time with Flo Sherman and loved the car after the drive. Flo was great throughout the whole purchasing process. Friendly, funny, and patient as we went through multiple staff signing paperwork, etc. I LOVE the car and the whole experience was great. All the staff I worked with were super friendly. Thank you, Flo!
They were very friendly and helpful. Flow was quite pleasant as we worked through paperwork. It helped that I already knew which car in their inventory I wanted to buy when I arrived. Everyone was very pleasant.
Miguel and jerry helped my mom get a new 2017 Nissan Murano
Andrea & Edgar were exceptionally professional, competent, genuine & friendly. I am happy & satisfied with my new car. Thank You!
Very nice folks. They don't work on commission so it's not high pressure.
Emma helped us today with the purchase of our vehicle, she had great information on the vehicle we wanted to purchase. Great costumer service and information deffeniantly a place to go to if you are a looking in purchasing a car!
Thank you Florencia and Luis for your attention and highly recommended help.
They called me in for a recall, scheduled me right away n have me a loner vehicle, that was just lovely(Altima). Free loner with recalls not standard.
Very good service, excellent staff, Valentina Lopez and Luis Gimenes made the whole process very quickly with the best payments. I left happy with my new purchase of Nissan Burien I give them 5 stars happily
This is the first time since the past 4 cars Ive bought, that I was not hounded by car sales people, or felt like I needed to buy a car because of pressure. Jackie came out and let me test drive whatever and she just let me be a window shopper. But I found the car that fit me and I wanted. She was courteous and respectful, and didnt pressure me.
Shanti, the sales manager, totally listened to my needs as far as payments and budget and he worked out a beautiful deal for me and Im driving off with my new car!
Thank you guys!
Go see ValeValentina!! She literally worked with my friend past working hours, she thinks outside the box For You! This is the only place I will be working with. Absolutely, hands down FANTASTIC!
Very bad service, your privacy is disclosed and three months and I still do not resist the gap they told me from 4 to 6 weeks I do not recommend it for anything very bad experience
My experience at Nissan was beyond great, I'm young and this was my first car/big purchase and everyone there helped me out and were all very patient with me. Cindy, Valentina, Andrea, and Mark I believe were all so helpful. I'm extremely pleased with everything. All very professional but very friendly as well. Thank you all for the great experience.
Good experience !!! They really have good customer service .
Jackie Sanchez is super friendly and beautiful !!...and helped me with everything !!!
Maggie made us feel very comfortable right away. Took her time to show us details on various cars and offered different options based on our wants and needs. We appreciate her patience, knowledge, and genuine care for the customer's best interest. She has an amazing personality! Anybody will be lucky to have her assisst in buying a new car. Thank you Maggie !!!
Valentina is amazing to work with. If you are looking for a new or used vehicle I highly recommend Burien Nissan!
Worst ever experience for service.. did oil change and it was fine till they did car wash on my car. I waited for over an hour and came back same like not even wash at all.. i did my complaint and asked me if i can wait for my car to be wash again. I said " NO" They apologized, but they waisted my time.
We are at ease of the staff who attended us from the nissan treated us with great kindness and we are comfortable with the car Miss Mariana Solano
Dee was excellent. Answered all my questions and concerns. Great experience and customer service.
When I called to make my Appointment I spoke with a very nice young man. Upon arriving I was greeted by that same young man Dee Phillips. Coincidentally, we have the same last name (my maiden name). He made everything run smoothly. Very prompt and efficient, and a great personality. The Service is always good at Burien Nissan, I guess that's why we bought all 3 of our vehicles there. My husband has passed since then (3 days after Christmas 2017), but he always said, continue your business at Burien Nissan. They are honest and will do right by you. You all are blessed to have an fun, upbeat, humorous and Christian young man like Mr. Phillips. Thank you for the estimates on the other work needed. I appreciate all you do.
God Bless & Keep You All Safe,
LaVerne Phillips-Andrews
My visit was amazing, Andrew Larsen there rep. was outstanding, very polite and imformative.
Working with Araceli Mondragon - Product Specialist at Burien Nissan was a easy car buying experience for my father in law Mr. Eddie. We ( my husband, father in law and myself ) appreciated her attention to detail with the extra steps she took make sure my father in laws purchase would go quickly and smoothly. She's super friendly with a welcoming smile and upfront. They won't waste your time and no pressure at all which we loved! I'd recommend her and her whole team to anyone looking to purchase/lease a Nissan!
OK I don't write reviews but today I have to commend the staff at Burien Nissan...Jasmin, Valentina, Jackie, Larry and Jon!!! These girls will get it done best car experience ever and a wonderful atmosphere. I got an even better interest rate than the pre-approval I came in with!!!...This power house of WOMEN was the bomb and these ladies are about customer service from beginning to end and no about these cars!!!I bought my vehicle and out the door...loved my time spent at this dealership and will be back for my future needs...#happybuyer #teamBurienNissan
Purchasing a vehicle at Burien Nissan was a refreshing experience after shopping at many different dealerships. The entire staff was very friendly and honest. Valentina helped us find the vehicle we were looking for and made it easy and painless.
Just bought a 2015 Nissan Rogue tonight. We worked with Andrea and she was wonderful. Andrea was extremely friendly and helped us find the car we love. If you are looking for a new car then Burien Nissan is the place to go. There is absolutely no pressure at all. You tell them what you want and they get straight to the point. No hassle and no gimmicks and at the end of it all you know you are getting a great price. I would definitely buy another car from them.
We purchased a 2016 Nissan Cargo Van from Burien Nissan - new in 2016. Every time we have a problem - it is a monumental task to have anything fixed. Today I stopped - simply to have two fuses replaced. I was told they could not possibly do that without a complete diagnostic review and that could not be done until sometime next week. I drive all over the state and today is the only day I have available and I'm going to Spokane tomorrow. I needed the fuses replaced today - not next week. I called Yonkers Nissan in Renton - they got my van in right away - two fuses, one hour and I'm good to go! From now on - Yonkers Nissan will be our go to Nissan dealer. The 2019 Armada is a beauty!
Thank you Luis from Finance for helping us get into a 2nd car and lowering our payments and interest. I would like to thank Maggie and Valentine as well for being patient with us. If your looking for a new car, i recommend coming here.
Nice service , I love my car so bad . Especially I want to say thank Cindu Gonzalez
Rip off! Quoted price off by 10% by the time you are out of there. Dee gives you some attitude to add insult to injury! Never again!
My friend reffered me to Car Pros. in Burien and Justice helped us get a nice Nissan Altima. I would definitely refer someone else here in the future.
This is the second time I ve been to Burien Nissan and as of now I m only going here for my vehicle needs. I wanna shout out Araceli and Jerry specifically for their amazing help and their casual demeanor. I went in for a trade in looking to get a better vehicle and Jerry was able to spot some major inconsistencies with the vehicle and who I purchased it from last, he also was able to see that I was paying too much and I m able to get that extra money back from the previous dealer! Araceli is the one to go to for finding your new vehicle. She s very professional and really laid back while being friendly and informative at the same time.
Unlike other dealerships, Burien Nissan isn t commission based so you don t have Vulture sales people hunting you down trying to force a purchase on you. If you want help they re there and it seems like if there s no sale that day, it s all good! Would recommend them to anyone and everyone!
The staff was amazing the from the minute we walked in. Even though it was a busy day for the staff was very attentive and friendly. After a long day we drove off the lot extremely happy with our new car and new friends!
Love going to the Burien Nissan always receive speedy and consistent service the employees our awesome and very knowledgeable
got oil change, tire rotation and car wash. everything was great.
Valentina did a great job helping us buy our car today.
Bryan Nichols
very good treatment and buana comunicasion and with a good kindness that sastisfasio my doubts in everything and that the truth I really liked your work and how I attended ARACELY
our service rep Dee was amazing to work with. He gave us the attention we needed and was very open and honest through all aspects of the work done on our vehicle.
There's very little parking for customers. I believe many of the customer spots were taken up by dealership cars. No one greeted me the entire time I was there so I grabbed the brochures I wanted and will go elsewhere.
Valentina highly recommend, great deal, gives you options, not leave you with doubts, but above all have patience to get you to choose the best option, especially eager to sell !!
Buyer be aware. 4.5 stars???? Here is my experience: Talked to Nissan USA, they said my (new to me) Leaf had a recall issue and I should go to the dealer to get it fixed. I went to website to get the phone number of B Burien Nissan and a chat window popped up. Wouldnt you know it, I took a screen shot. I talked to "Isabelle." Faster than I could call, I had made an appointment! WOW, all right! I showed up, Service could not find my name, could not find my appointment, could not find the spare part needed and after half and hour told me that, even if they had the part they could not install it for some reason because it was a Saturday (???). I asked to talk to the service manager, who looked at me with the "tough luck dude look" although I told him I live on an island 2 hours away. I asked for his name, he would not give it to me (!) until I insisted. I asked for the manager, s/he was not supposed to be in (really???) I asked to contact the owner s/he was not in and I was not able to contact him/her. This place reeked of "we don't care" and "tough luck." OMG from the reviews this seems like a great place to buy a car, but if you must use it for service call before you drive there, because "SERVICE" was not in their dictionary when I went.
Update: "Owner" responded a few days later to this review saying "I understand your frustrations and we will be in touch with you to resolve this predicament. " No one ever contacted me.
Very good service, my second car that I buy here. They gave me a very deal. I recommend Nancy and Antony they helped me a lot.
I went to Burien Nissan and Valentina Lopez Helped me in Getting my New 2015 Nissan Ultima. I had the best Service and I'm so Happy with my New Car I highly recommend going to Burien Nissan and ask for Valentina Lopez.
I would like to thank everyone at Burien Nissan for making my purchase here very enjoyable. Everyone was very friendly especially Maggie. If anyone is looking for a car I suggest coming here.
Bi-lingual Sales Associate Valentina Lopez was greatly appreciated in our transaction. Her knowledge and expertise in both translating and explaining the car's features we were interested in enhanced our purchasing experience. We highly recommend Burien Nissan. Thanks again Valentina!
Daisy, Carlos, and B took amazing care of me! I was always afraid to take my car to the dealership as I was worried that everything would cost an arm and a leg and I would be taken advantage of. Daisy assured me and proved to me that my experience would be the exact opposite and it really was above and beyond what I had imagined.
In fact I decided to come in regularly and get my car serviced at Burien Nissan from now on for all my needs. Carlos and Daisy went above and beyond to help figure out my technical issues on my 370z. I had gone to various other shops and had been charged lots of money yet no one had fixed me transmitter/controller issue.
Definitely professionals at the dealership. Very positive experience. Highly recommend!
Great buying expirence from start to finish. I came in highly recommended by several relatives and wasn t disappointed. Araceli took great care of me and even gave me a ride to the bank and home!!! Staff even accommodated my niece when she became fussy.
Love my new car btw!!!!
Thanks so much Nissan Burien.
Just got my new Juke yesterday and everyone there was extremely friendly and helpful. They really did their best to make it a great experience. Also, they do not work on commission so there is less pressure put on them to make a sale and therefore less pressure put on the customer to make a purchase. Thanks to Miguel, Cindy, Jerry, Larry and everyone at Burien Nissan! Love my new ride!
Jacki and shawnti were absolutely amazing they helped us get into the car we wanted not pushy at all. Friendly very helpful and a wonderful atmosphere to be around. They did everything they could to help us I would recommend them to anyone. Best experience we have had wgen buying a car even if you have to take a road trip definitely come here!
#Flo #ANTHONY hooked us up. We had a great experience and was helped all the way through the process. Thank you Burien Nissan.
Emma Arballo Vazquez was great. I appreciate the time and the service you provided. They work so fast I got my truck in no time.
Don't know what they have on the lot. Kept bringing me vehicles that didn't have a sunroof and back-up camera. Horrible experience and a complete waste of time.
Came in with a friend for moral support. I was impressed with the level of service this dealership has. They are very friendly and professional. Maggie helped us find a car and took us on 2 test drives to make sure that that was the car she wanted. Got a good deal as well. I will recommend this dealership! Thank you very much for a pleasurable experience.
Maggie was working with us. I was very attentive in what I wanted. Burien Nissan could finance me with the SUV that I wanted. I recommend that you come and ask about Maggie.
Miguel and Luis gave us excellent service. It is my second car here with them. Super happy !!!
Buying process was simple, easy and fast and they have a pretty nice selection of vehicles. I definitely recommend them.
Very unprofessional in my experience.
They ll ask you to come in to the store under the pretext of negotiating better prices. But hand you couple of print outs reasoning why the price is non negotiable.
This happened twice. Be careful when negotiating.
We had a great experience with the Product Specialist, Araceli. She was very friendly while we were looking and followed up quickly with any questions we had after the sale.
Miguel really helpful and friendly made me feel at ease and even though I didn't go with what I initially wanted, he gave other in options that worked out. I am really happy with my Nissan Versa Note!
Just want to give a huge thanks to Aracely who helped us getting out of our 2005 maxima and getting us into a our 2016 Maxima. Best experience we've ever had!
I would say this is one of the best car buying experiences I have had Marisol, Jerry and Edgar were great. Couldnt have asked for asked for better service.
Mitch proud owner of a Nissan Maxima. Thanks again
Maggie has helped my buy my second car and she was a great help, really patient with me, didnt make me feel pressured into getting anything I didn t want, but also helped me leave with the best thing that worked for me
If you get miss treated as an employee good luck as a customer!!!
Valentina was amazing in getting me into a new Nissan Leaf and on the road the same day. All staff was really helpful and friendly. I felt no pressure at all to buy or lease anything. Valentina explained all the options to me and went above and beyond in making sure I got a great deal. When getting a lease on a leaf they even offer 2 weeks of a replacement car if you want to drive somewhere further away! Thank you Valentina and team you guys are awesome!
The experience was really good Miguel and Jerry help me to get my 2015 Nissan Altima thank you
Maggie made it very simple and easy for me to purchase the car I wanted. No tricks or loopholes, very straight forward. Thank you for making it as easy as possible.
buriennissan.com
