Burien nissan Review

Melisa Miller was a great help to us and such a fun person to talk to. We got the car we wanted and we couldn't be happier.

I bought a car here a few months ago. I was promised a second key by management and the sales person. After calling for over a month after my sale, Tony, the current manager said he would not honor it because it was not in writing. Do not trust anything they say here, and if you do purchase make sure it's in writing before they collect your money, as they will conveniently forget anything they promised you during the deal. I was going to purchase another car, but they lost a second purchase due to their lack of customer service and follow through.

*** Ownership replied, and the thing is it was both past management and current management that I worked with, and a current sales person named Valentina. Don t let them fool you too. I share with every one of my network not to purchase a car from you, as I don t like seeing people taking advantage of or blatantly lied to in order to make a sale.***

I came to this Diler to see the car inventory! Aracely attended me and all the vendors speak Spanish which was super !!

Valentina is awesome! I bought a subaru a year and a half ago and the process took 8 hours from start to finish. Valentina made the whole process take maybe 2 hours maximum and at the same time fun...that's a first for me buying a car. Highly recommend her if you are visiting Burien Nissan

Our experience at Burien Nissan and with Maggie was very good. If you are looking for a car, come here. There is no pressure to buy.

Maggie our sales representative She did an excellent Job on working on what vehicle we wanted to purchase....WE love our brand New pathfinder..Thank you for your excellent service...

The experience of buying a car from them was actually not bad, however the nightmare came after that --- these guys do not care about you anymore once you have paid.

Even during the buying process, they will do whatever it takes to trick you to pay more. I am actually surprised by the number of times they tried to use my lack of expertise to make advantage of me. What is even worse is that there were things that they promised orally during the selling process, but did not fulfill later.

I think as a dealer, integrity and consistency are the basic qualities they should have, and I am very disappointed.

Do NOT recommend, at all.

Sellers are always friendly, because they earn commission. $$$ Test the service, or parts department in Burien Nissan, then you can change your opinion of this Trash Nissan Dealer, and even worse if your racial profile is from a minority.
Sellers are always friendly, because they earn commission. $$$ Try the service, or the parts department in Burien Nissan, then you can change your opinion of this Nissan Trash dealership, and even worse if your racial profile is from a minority.

I was personally guided in the process of the purchase of my vehicle. Our product specialist was Melissa Miller. I want to personally thank her with all the patience and follow though to us getting our vehicle. Thank you Melissa for all the details. Burien Nissan has set the environment for their Customers for family confort and great service.

Miguel set me up with a great Nissan leaf. Thanks Miguel and Andrea!

Great staff jon and Mary were very helpful and knowledgeable about the car got the leaf home and the charger didn't work they were kind enough to bring a new one to me considering I couldn't get to the dealer cause my cars battery was almost dead amazing service would recommend this dealer to friends and family

Valentina & Brandon were great! Second purchase here.

Thanks! To Valentina I am takibg home a new 2011 Nissan Rogue thank you for all of your hard work.

Very good attention, very friendly and they serve you very well especially Mariana

I came in to Burien Nissan thinking I wasn t going to be able get a car but with Valentina Lopez s help was able to get a car I m so happy she is wonderful love her attitude and her smile.

I love Burien Nissan. Just got my Rogue SL 2016 there, and I'm really happy with it. Would recommend this place.

Great service! Easy process in buying the car. Happy customer :)

I met salesman Quedir and sales manager(forgot his name...cute asian man). They were very helpful and answer my questions as much as possible with very good manner. We bought Nissan leaf 2013 for very good price.

Johnny and Asanti were amazing! Stress free, no hassle, went from browsing on their site to driving the exact car I wanted off the lot the next day at a great price, with awesome service even after the purchase. I plan to purchase another vehicle within a year, and I'm going with NO place else but Burien Nissan.

i think people were having a bad day that day because they were rude and for an oil change they do it for 3 hours , very sad about this experience

Maggie Young was a great help, very knowledgeable and personable. We would not have probably bought a car from Burien Nissan without her excellent assistance. Thanks Maggie!

For a first time experience, this was outstanding... Finance Mgr worked with me on the payments, Andrea my Product Specialist was an amazing ambassador for Nissan. And very easy to talk to... I am happy to be part of the Nissan family!!!

Valentina is a great product specialist, great attitude super friendly and makes you feel comfortable as soon as you get in the door, if you need someone to help you definitely go to Valentina !

These guys are dbag car salesmen they rip you off so they can pay for their constant barrage of advertisements DONT BUY HERE GO ANY WHERE ELSE!!

I ve never written a google review before but I think this deserves one. I bought my first car from Burien Nissan so I figured they were a good place to have my car serviced. My sister and her husband also bought their cars from them. They gave me a loaner car (which was nice of them). However, I accidentally left my backpack in the back seat and they loaned the car out to someone else. I came back the next day and spoke with a sales associate after the guy dropped the loaner off (I came to see if my backpack was there) and she said she thinks someone from service probably stole it. I was just there today talking to the service manager and he was very rude telling me that I m an adult and should have taken my things out of the car. Yes, I m an adult, that s quite obvious but I m also human and we make mistakes. It s their job to inspect the car and return any forgotten items. Needless to say no one from my family is buying another car from them. I m pretty disappointed in their customer service.

Our overall experience was a great one, we not only found a awesomely priced vehicle but Cindy (the first specialist we dealt with) was very knowledgeable, had a great personality, and walked us through the whole process. The guy manager there was also very welcoming and gave us no BS when closing the deal on this car. Definite Recommend!

Miguel is the greatest.Very good salesman. Very courteous and respectful. He took really good care of me.

Miguel and Jerry help me getting mu New Altima.. =)

I'd like to thank the staff @ burien Nissan especially Valentina Lopez she was very knowledgeable and very helpful throughout our process of getting a new car she kept us informed from start to end never gave up until we were completely satisfied with our deal!!!

Came in for a car, and was thrilled by the warm welcome we received. The staff was very knowledgeable and work around our somewhat financial problems. Will definitely keep coming back!!!

STAFF ARE VEY ACCOMODATING. 5 STARS EXPLAINS EVERYTHING

They sold me a defective transmissions for my 2012 versa 2,375 dollars then they would not exchange it said i voided the warranty because i instaled it my self very un happy with nissan this is the second transmission in 91000 miles

AMAZING and Helpful people, lost my job so could not finish my purchase experience but they gave it their ALL. If you need a good car with lower credit THIS IS THE PLACE not a scammy place GREAT GREAT GREAT. I felt like a

Excellent attention in Spanish, Mr. Luis Jimenez is super friendly and strives to get you the best line of credit and payment plan that fit your possibilities.

Just bought a car same day I loved the workers here, flo and Luis were really nice to me and helped me figure out financing my first car, they made it a breeze for me I am really young and didn t know what I was doing to much they helped me a lot.

Valentine and the whole crew were extremely helpful in our recent purchase of a Leaf!

Excellent service, very professional Nancy and Luis excellent, they helped me in everything I needed, thanks I recommend them

I have great experience getting my new car whit Mariana solano she was so helpful and she take care of us super profecional so best experience ever

Dee was really nice and welcoming. I felt right at home at my first visit. I was treated with so much fun and respect. Thank you.

Nissan Burien has great sales and management team! Knowledgeable, helpful and accommodating. No answer was left unanswered. My cudos to Amanda and Johnny for all the work and their patience!

I love the service that Araceli provide me this while evening.

Excellent Service and accommodation. They had the cars I wanted but couldn't close the deals. Now they're putting it on sale but I've already made my choice. Sometimes the basics are what makes deals work and not the frills.

3 months ago I bought a Murano from 2016 my shopping experience was excellent but the first month my car took it for them to put on the screens but when they gave me the car they didn't turn on the lights inside the car I went to the dealer to tell them what step and they told me that they will call me to make an appointment and to this day they have not called me for anything, call them and nobody answers.

Flo and Luis were very helpful throughout the puurchase!! Thanks for the service

Got a bad experience to this dealership. I bought a certified pre-owned Nissan Rogue, after a week I bought it back to them due to engine light is on. They fixed the car and after another week it went back again and again and again till it reached up to the fifth week. In the fifth week, I was at work at around 5:30 am, my car sent me a text message that he was around the geofence area where I work. I was shocked I thought my car has been stolen since I know that I left my Nissan rogue in Burien dealership. I immediately look my App where I can see the exact location of the car, and I found out that they drove my car in Roy WA without my authorization. I call the dealership right away and asked them what I saw. They gave me a very disappointing answer. I didn't allow them to do a test drive for 120 miles and stay the car overnight at Roy WA.

I talked to the Gen. Manager name Lance and he gave me a consideration. He asked me to choose between two option, he can give another 5000 miles or they pay one monthly bill for the car. I choose the 5000 miles. But the time I ask for the certification for the 5000 miles they just keep me waiting and only makes me hope. I tried to call them true the phone and look for the manager name Edgar and he does the same thing until I cannot reach them.

We hope that this message will reach to the people so they will not experience the trauma, inconvenience, and the stress we got to this dealership.

I came in to sit in a few trucks to see if they were comfortable for work and came across a Product Specialist named Maggie. She showed me a few vehicles and mentioned to me that they were not commission which would explain why no one was hounding me when I first got there. That was actually a great experience for me. For that I think this dealership deserves a kuddos for!

I did get good service, but I'm unsure why after a battery change, my entire car settings were off. The time was off, my cd was out of the console, all of my preset radio station settings were deleted.
I'm also used to getting a wash and vacuum and none of it happened during my service.

Absolutely appalled by the horrible customer service in the service department I've brought my car here 3 times and each time was worse then the last they said something was wrong with my transmission that I needed a new engine but couldn't tell me why my car runs perfect the only reason i brought it in was because I failed emissions due to "controlled fuel and air metering" one person hung up on me stopped answering my calls and at this point I just wanted my car back showed up they coincidentally closed and wouldn't let me in but when I walked into the main entrance they pulled my car around everyone in service had horrible attitudes and I felt so unwelcomed and uncomfortable and i was supposed to get a call back from the manager which never happened I will never return and I will make sure to let everyone i know how awful this place is DO NOT GO HERE!

I love the service dept. They are the most helpful and my service adviser Rachel Pardo is the best. She always goes above and beyond to make sure everything is perfect. By far this is the best service dept i have ever visited.

To Monica Solano to help me to get my first new car, Monica is so helpfull and kind!

Worst case scenario ever, been waiting for more than 4 day to just be approved. Not recommended

Because of this dealership, I walked away with an amazing SUV (2017 Murano) for an amazing deal! Every employee was incredibly welcoming and helpful, Larry, Gerry, Maribel and Lisa specifically. Lisa pulled up both cars we requested to view and Maribel was helping us throughout the whole process, even delivering the car the day after. Gerry and Larry really helped us to be on our way quickly and have sufficent pricing for the car and warranties. The dealership also offered fresh, warm baked cookies and a multitude of tea and coffee with a really inventive coffee machine. Thank you so much, Nissan of Burien!

I've been here four times and have had poor service every time.

IT was great!!!....they hooked US up BIG TIME!....THANKS NISSAN!!

Andrea and Cindy made our purchase experience happen beyond our expectation. We will definitely recommend them to our friends!

Miguel and Jerry helped me qualify for a slice with a bay interest

Luis and Rosy were very nice and they explained and answered our questions so we could understand everything and Made buying the car process fast and easy .

Parts department was very responsive, took the time to find the right parts, Josh was excellent.

Maggie young is the best!!!! Got us out of our older rogue into a new one no issues we've referred a bunch of people here they strive for perfection. No pushy sales people here. Want an easy deal at the best price? Make youre next purchase here!!!!

Ms. Flo Sherman was friendly and very helpful. I walked out with a better car than I came in for. I highly recommend Burien Nissan to any first-time buyers such as myself.

I was attended by Samuel. Very good service very friendly and above all I answer my questions about how expensive I am interested .. thanks I recommend you come to car pros nissan in burien.

The best service ever had before.

I am so happy with my new car all stuff was so nice and professional.

The best dealer in the Town next time I am going to come back to buy other car.

Sincerely

Mariana Solano a very friendly person
Very kind to serve the customer
Thanks for everything

Araceli Mondragon was so helpful, kind, and patient. She made sure we had everything we needed and was fast in helping us. We really enjoyed her customer service and support. And we were happy and satisfied with our Sentra. I would recommend Burien Nissan, you won't regret it.

Came in to this dealership not knowing what to expect . We were helped right away by Araceli who instead of a sales person she was more like a friend she gave us all the information we needed to know about the vehicle's and the confidence about buying a Certified vehicle. After choosing the our Car everything was just amazingly fast! we were pretty much in and out of the dealership with in 3hours. Gery gave us the best financing option which was even better. We will definitely be coming back Highly Recommended!

Cindy was amazing she answer all my questions very friendly and awesome i never bought a car before and she help me with everything you can tell that she really cares so much for her customers and really wants to make them happy highly recomend

Second purchase that I made with Miss Aracely and always very attentive at all times, her attention was the same from the beginning to the end!

Emma Arballo was great, she helped us and our five kids make it through the process with ease! Thanks Emma

We had a fantastic experience with Car Pros Burien, now that they are under new ownership/management since re-opening. Marcello and the service team went above and beyond to repair our Pathfinder and to make sure we were not inconvenienced by being without a car for over a week. We used to drive to Edmonds for great service. So glad we can keep our business closer to home! Thank you, Marcello and Car Pros!

Valentina was great in answering our questions, explaining to us the process and how it works, trying her hardest and best to leave with a car of our dreams. Our experience here easily 5+ Stars

Worked with Valentina Lopez here. Got me in and out with a new car! She's definitely a go-to. Highly recommended. Fast friendly service!

Special mention - Rosita Mata, she made my visit so easy and welcoming which is the best thing you could ask for. She ensured my needs and requirements are met and made it super easy. She has detailed knowledge of the cars which proves the involvement and professionalism towards their customers. I would definitely recommend visiting her for all your car needs.

Thanks to Cindy Gonzalez for making my sister real happy with her purchase of her Sentra.Cindy and her manager Jerry are fast and awesome our process was super quick and our car in excellent condition ... they took my picture with a big bow and balloons

Maggie young give good service very friendly and they are looking for what they are looking for

Despite the obstacles that the credit system gives you.
Miguel Morales and Nicole in Nissan well did their best not to help me. In whatever it is I literally went in with an old car and went out with a new car.
Recommended.

Hands down , the best auto service experience I have had in years. I drive to Buried. From downtown to have my car serviced and it was well worth the drive. Nice waiting area. The agent was very attentive, pleasant and listened to what I needed done on my car. Pricing was great. I have an Infiniti and their service at Nissan was better and more cost effective than Infiniti. Will definitely return.

Very good service from annie and luis I recommend them extensively

Rosie and Anthony were very professional and an immense help when I came in to purchase my first vehicle. I came in with the intent to just look around, but I found myself instead leaving with a new car and extremely pleased. Rosie was very knowledgeable and was able to quickly find a car to suit my taste. Anthony was excellent in explaining the pricing and payment options, and we were still able to negotiate to my satisfaction. Thank you again guys!

Hi! Very good days! I would recommend them, in the service part the Manager Daisy was very kind when she answered my call the day before my appointment and immediately told me that Rachel would receive me the next day. Rachel was also very kind from the moment of my visit I think she exceeded my expectations extremely. I really appreciate the change you have made. My Congratulations and Thank you very much, you have a Good Work Team. !!

Nancy Barrera was wonderful at explaining all of the cool features on my new Nissan Rogue. She went on a great test ride with me and explained features as we went.
Anthony was very helpful during negotiations and I am a very happy customer.
Thanks everyone!
Cathy

We had a great experience at Burien Nissan. Their team is friendly and helpful, and got us out of their showroom and into our new car very efficiently. Maggie was awesome to work with. Highly recommend!

Purchase a used vehicle from Burien Nissan. Monica was the first to reach out to me as I inquired through their website. Flo helped with many aspects and really went the extra mile. Jerry was very accommodating for my situation and Stacey in finance rocked it with my loan. All my interactions were handeled professionally and I was impressed with the level of service I received.

The associate only care about the money. I showed him about the coupon that the company sent through email. He just told me that s already expired. He didn t even consider it as I am a long time costumer of Burien Nissan. And the estimate he showed me before the service was way much more than the actual charge after the service.
This was the first time I went there that I got frustrated.

Very disappointed had my car towed to get a new key made charge me over two hundred bucks for the key but yet they want to charge me over another hundred bucks just to figure out why the key doesn't work very disappointed

I cannot give zero stars...
I came in for a passenger airbag recall. When my car was returned to me, I opened the glove box and it was broken. You have to access the airbag by taking out the glove box and dash surround. I cannot believe that the service dept would not only break a competent of my interior, but then not communicate it, but pass it off to me like it never happened. What a deceitful, distrustful and outright fraudulent service dept. No one every apologized, no one ever acknowledge what they did. I am not sure how this dealership will stay in business. Worst dealership experience in my life.

I TOOK MY 2004 QUEST IN FOR A WINDOW SWITCH PROBLEM. THE FOUND THE PROBLEM IN 15 MIN. ORDERED THE PART AND PUT IT IN THE NEXT DAY UNDER WARRANTY. I GOT A FREE SERVICE LOANER, CAR WASH AND VACUUMED. CHUCK WOO IS THE TOP MECHANIC

Second purchase that I make here in burien nissan with Aracely and Gerardo. Always with the best Actidud and customer service and good service nothing to do with the Legends

Maggie Young is a very knowledgeable and helpful Product Specialist. Thanks a ton Maggie

We picked up what (so far) seems like a great little 2015 Leaf. Maggie was very helpful and knowledgeable. She went out of her way to try and help me when I had trouble trying to actually get the car home (husband is currently overseas, so driving both my prior car and the 'new' car home by myself isn't easy!).

The bonus of this dealership is that the salespeople aren't paid on commission, so they aren't trying to force the car onto you. Something else that is nice is that there are many female salespeople, who (I've found) don't speak down to me - as a female customer - in the same way that many male car salesmen do.

The one star off is due to the "Skylink" accessory that was required to come with the car at this dealership. It's money I'd have rather not had to spend to get the car I wanted.

Maggie Young..... Is making the Process of my Trade-In absolutely Awesome....I Glad that I've got Maggie in my Corner!!!