bunq Reviews

I wanted to accept Bunq through my payment provider. Before I knew it I had opened a business payment account via chat I indicated that I would rather not. Chat was broken immediately .. I want to get rid of it, but how ?!

I used it for my personal banking affairs and combined with my girlfriend. Works like charm! You can have easy and convenient budgeting with the bunq app

Awesome features that are well worth the price. Keep it up!

While looking for an alternative / second account, I came across Bunq.
I found the bank's appearance appealing and also transparent.
Especially the path the bank takes, unlike classic German banks. I find it very positive.
Registration is quick and intuitive.
So far I have had no problems with the NL - IBAN numbers. I have already convinced two friends of Bunq.

A little annoying is the limitation when withdrawing cash, these are partly limited by the operator bank.

Still thumbs up!

With every new Update they make a better product. Plus paying with Apple Pay!

My account is blocked I accidentally deactivated my account what should I do to reactivate my bunq account

My friend is a huge bunq fan so I decided to try them out. Happy to say that I m now an official bunqer .

I also have a question: Sunday is open because the card was not delivered and I need it.

Not a slight disappointment yet at bunq, you have a problem, the great support team will actually fix it. Thumbs up!

Not the safest bank. Since using from one month ago i only deposited a amount wich has been depleted by scammers the last two days. Costumer worker Dario (united Kingdom) wasnt really helpfull. He told me to freeze the cards and it shouldnt happen again and hell report it too his team, lol. I think unless you freeze your online and offline cards from Bunq your money isnt really that safe on this banking platform. If you dont believe me i got screenshots from the conversation and the whole affair. ridicolous

Started out a great bank, no issues. When the new app arrived, numerous problems occur. The account information provided on the app regarding what constitutes a primary is wrong according to the customer service. My account is no longer active and under review, but the customer service is slow and unhelpful.

I was scammed by Bunq they told me they would contact my bank and take action but never did any

Installed the app, created an account and started immediately. After a while I noticed I had a Premium account. Upon inquiry, this turned out to be a gift from bunq. Sweet! I would receive a message before May 15 if I wanted to renew that Premium account, or switch to the free version. Ultimately, the bill for the extension was already on the digital doormat in April. Support does not want to refund the costs. Disappointed.

Super fast service, my account was opened in less than 1h from my sofa!

I must say I had my doubts at first, plus it felt weird trusting my money to a bank I hadn t heard of before. Started off as a free user because my roommate wanted to share an account with me. To my surprise, it was fun to use the app and I came to experience that bunq is totally different from other banks...in a good way. It doesn t really feel like a bank, which I guess is all I ever wanted from a bank
Well done

The subscription fee has risen swiftly. It used to be an affordable bank in the past, but now all they want is to earn money from the people who trust them. I had to switch my bank after years as I couldn't afford the high fee they charged.

Connect accounts, create joint accounts in seconds just to name a few! All in your phone and no paperwork or bank visits required

I had my bank account within minutes of the download, I can t complain so far!

I tried out a Savings Goal and I actually think it s pretty motivating. You can only withdrawal the whole amount (aka no cheating allowed ).

It s nice to see a bank that actually cares. Excited to see what happens with Freedom of Choice.

The app is really cool and fast. Whenever I have a question support always answers fast and explains everything in detail. You can t go wrong with bunq.

Case 1: We ordered 2 cards and sent us 2 completely different products. At first they said it was because of a bug. But still we received a travel card instead of a normal card.

Case 2: I ordered a travel card. NOWHERE is mentioned that this card is not able to send money, but you can only receive money. I have bought many cards in my life, never ever heard of this BASIC characteristic NOT available. They should simply mention it if they want to be FAIR with their customers. Customer service explains it by saying : "But we dont mention that it sends money, so that means that it doesn't". No comments.

I love being here :D! It's amazing to be a part of this journey...

Unethical, unlawful Bank that lies and opens the door for scammers to commit scams and does nothing about it. Bunq is a scam. Bunq is one fraudulent bank that is why is why scammers are using this bunq. Bunq protects scammers. If anyone has been scammed by this Bunq or its user make your voices heard and take action to put a stop to this. This can't go on and this bank can't be allowed to remain open.

The bank was very user-friendly at one time. Now, it's just useless, and they just want money for being more user-friendly. I might soon switch to Knab.

A bank of amatures. Can't detect a fraud when its happening in broad daylight. Poor customer service as well.

This new freedom of choice reinforces the idea of what bunq is, proud to be a bunq costumer.

Traveling with this card is just relaxing I never have to worry about exchange rates again and if the seller has overcharged me. Get the payment directly in the app and the amount in euros.
Have experienced with other cards after vacation already bad surprises.

from 1 euro a month to 8 euros is just ridiculous. I keep my pace until it breaks and then I quickly switch again ..

Be happy with this bank the user-friendliness and the customer service, the whole rainbow house style they should leave as far as I am concerned.

The experience with Bunq has been a complete nightmare. Everything is confusing. The old app was bad, and the new is truly horrific. The service is terrible and only available as in-app messaging. I feel bad for the employees who have to work in such a place.

bunq has been great so far. Easily opened a Joint account with my boyfriend which took forever at my last bank. Super top .

I really like the app. I have opened a Pack with my housemates and it is easy to split things between everyone.

I have received unsolicited and unwanted mail at an old address. But where is an email address or telephone number on the Bunq website? How can I get in touch if there are no contact details anywhere? There is also no letterhead with contact information on the letter. Appears to me very unreliable and as spamming! Please contact us to get rid of this.

v3 made this app very slow to navigate, all good features do not work anymore. (dual pin, graph in subaccount view and single copy card details)

Will change review when rollback to V2

bunq has gone from some of the best experience I have had while banking (incredibly easy to set up, and worked very well to start with), to some of the worst experience possible from a bank (monumental changes overnight with very poor comunication, fees imposed overnight, terrible business practices like not being able to cancel a subscrption after a 3 month trial...).

You shouldnt play with peoples money like this. Absolutely disgusting. I am now looking for alternatives.

It's a waste putting money here. Open up a savings account in another bank and you earn some interest without having to do anything.You don't get anything from this, not even good service.

bank of the criminals, free accounts available to scamm honest people, and they do nothing about it! criminal tools providers!

Very user-friendly app and innovative functions such as multiple accounts with one debit card and simple payment requests. Top!

They care about improving the app in many ways, weekly updates and major updates every once in a while. Bunq is the best!

You best option for a bank: bank of the free! Proud to be a bunqer .

Hello, I transferred 80 euros via your platform the day before yesterday. This is because of a purchase at marketplace. Now the seller turns out to be a scammer. Can you rush back the transaction? Mvg Niels PS can not find an email address from Bunq

I keep saying (even though bunq does not like it that much). Bunq is not a bank, but a payment service. Convenient is the debit card (so pay attention, no credit card) that is linked to your payment account. This provides convenience for, for example, online payments that require payment with Visa / Mastercard.
I also like to top up the payment of money from another bank account with another bank through iDeal. This is also the first that offers several passes (for example your partner) and where you can link a second PIN to a second account.

There are also considerable disadvantages. The service is expensive (just too much money) with 8 euros per month.
There is only English support since bunq has gone international and NL'se support only on request.
No telephone contact possible (sometimes very disadvantageous) and no postal address. Not even a mail address. If you are not a customer here, bunq is inaccessible anyway. Would you like to submit an official document, file a written complaint, request your privacy-sensitive documents by post, hold them (financially) liable? Can not, or you have to go there personally. (Incomprehensible.)
Bunq also sometimes has tricks that will raise your neck hair. That is how bunq was once free as a startup. Just a free account with debit card. This is how the slogan '' 'bank of the free' came into being. (It is now being denied.) You only paid for what you used, such as withdrawals, transactions etc. After an interim step that suddenly became 8 euros a month (increase of more than 600 %) and stands "free" for "freedom." What that freedom entails is not entirely clear.

My neck hair went up again yesterday. As a marketing ploy, bunq has devised new account holders to win 10,000 by drawing lots. Four chances, four times 10K. 40,000 will be given away to four (!!) lucky ones. And to think that without the 8 euro price increase bunq according to the owner would not be profitable.

The second part of my review weighs heavier than the first. Hence 2 stars.

Since 18:00 yesterday busy to get in touch.
Because then I found out that my business account suddenly disappeared from my app.
No response at all, but I do need to be able to access my money to pay the bills, for example.
I was always very satisfied, but I was very dissatisfied with this state of affairs.

This bank is a scam and you shouldn't even think about downloading the app and open an account. I hear a lot of people couldn't get their money back. The system is always glitching, you'll suddenly be left with nothing in your account.

Top bank! The new banking is here. Now support crypto

How long do I have to wait for confirmation of the account and documents ??? because when I go to the app they ask me constantly to confirm my identity

Management is terrible. They have very high standards for tasks but give no compensation. Also, they like micromanage. You won't be able to focus on your work because of the annoying managers constantly micromanaging you. Moreover, managers shaming employees in front of other co-worker is a common sight. As an introvert, I really I hate it when managers do this. But you do not have to be an introvert to realize that public shaming is never helpful.

all wonderful! but I don't understand the choice of the maestro card instead of a mastercard or visa debit.

Such a great app and an awesome support! This is banking of the future

I ve been using bunq for my business for a year now. No complaints at all. Maybe just one suggestion, improve the possibilities of employees to access selected accounts. Thanks!

Preference for Some Clients

If you know someone who works here, your problems will be easily solved. Otherwise, the customer service is a nightmare!

I was able to make a Joint account with my wife in a matter of seconds. Pretty cool.

Terrible new update. Lost access to my business funds, unable to pay my bills and no support whatsoever.

Stay away.

0 stars for these grabbers. What bad subscriptions and bizarre price increase. Traitors !!!

Registered for an account, really excited to work with them since they are a Dutch digital bank so I could use the switch service.
They asked a few questions to know my intention with their bank, felt a bit uncomfortable but ok. Then they promised 24 hours process, but nothing had done after 4 days. I could've made an appointment with a traditional bank and opened a new account within that time. So I gave up.
The only thing good during the whole process was the speed of customer service.

P/S: To the reply from "bunq" that tried to make it look like a case of "Missing required documents": No, it's not. Your Customer Service only came back to me with the explanation of "System bug".

OMG this bank is really scary! No location, no phonenumer to call, just a chat, not "online" and seems like mailen.

Might be the update lately of the app but business wise - NOT DONE

Caution! Cheating!
The promised bonuses will not be paid! The bank changes the conditions without warning you.
It is a scram they are lying!

Sometimes it takes to endure if everything
Its for a good cause
It is the same as embedding the head and holding the air under the water and then
Going out and breathing deeply is the same happiness you feel when you work
With this great company where there are
They change your life for the better

Bad bank. Bad service often foreign support employees who do not speak Dutch. Fickle: weird updates to their app, they introduce some kind of game elements into banking. Cluttered app. Have increased subscription prices several times since becoming a customer. I have been trying to close my account for months, but they say that it is not possible because a moving service is active while my new bank says it can. I do not recommend Bunq to anyone.

Love the bank of the free! Fantastic ideology and a great choice for expats and locals alike. The company and employees truly care about giving great support

They actually care about you when you have a problem. If you have a bug it gets reported and fixed right away. Thanks for always helping out, bunq.

The immediate transfer (sepa) after 2 days does not arrive ..... and the support is not worthy to reply.
I am truly disappointed with this bank.

Very slow transfers. Lack of services. N26 much better.

Fake merchants (on marktplaats) use the Bunq app to funnel payment through payment service providers to straw men. I cant trust the Bunq app any more after my bad experience.

It seemed great at first, but then I was logged out my my account with no way to get back in. It took me days to get in contact with customer service and you can only contact them via email if you're having account or app issues. They don't have a phone number. They couldn't figure out a better way to fix my account other than to close it and return all of the money to where it came from which was different clients since its my business account. So now I have to contact all of my clients and make them pay me again...Unfortunately would not recommend if you want a bank with remotely decent customer service.

I don't know why they make fun of people who have trusted this bank, keep my money on July 23 for 2 months, and keep telling me that for today I will be able to withdraw them ,,, today they send an email that they will have them for another month detain, does anyone know where there is an office in the Netherlands

I like the app. It makes banking fun. Glad I downloaded it.

Great online bank with an amazing customer service. Absolutely cheap even if you purchase the premium option. Everything is just perfect! Thank you guys for your efforts!

Fixed all your banking affairs within 5 minutes! Top app.

So far I ve liked my experience with the app. Everything is pretty simple and day to day banking is made a lot easier, which is most important to me above everything else. Interested to see what will continue to be in store.

Creating a personal account is quick. What I don't like is that it is ONLY with a telephone. I would like to have the possibility to have the same function per browser on a PC. Because if you lose your phone you are stuck. And when I work on a PC I find a keyboard for my bank transactions very useful.

However, what annoyed me: I wanted to create a business account for a foreign company. To do this, you must first create a personal account. Is ok. But after all that is done, the business account turns out not to be available for other countries such as NL, AT and I believe BE. UK not exemplified. All the work for free? Chat with customer service. "No unfortunately not". Will it come then I ask. "We are ambitious". Yes, we are all but that is not an answer to my question. The same question again. "Can't make any statements about developments because we want to surprise". Huh, that's how I know a few from the marketing team. Do I have Sean Spicer from White House in the Chat or the Bunq customer service? I'd rather have alternative faking than alternative hot air, I must say.

Account deleted again and again looked at web site if I could have known this in advance. No, no info except "download the app here." That irritates then. Innovative fintechs are very nice and good, but giving less information and not answering specific questions is not innovative. Gives a sense that they first want to entice you with half information. Does not really create trust. A pity, was worth a try. Anyway, wait until paypal or google pay comes with an internationally usable banking function.

bank account blocked for no reason now I had to wait 2 months for the 1000 that was still up due to the sale of goods by that person 1000 deposited into my account and then after 2 months to hear we have deposited it to where it comes from lost and goods lost

and then you don't hear from them anymore

I had a good review here for Bunq, but with the new rates they show that they think they can do what they want. From 1 euro per month to 8 euros per month? Never! Of course, as an existing customer, I can keep the old rate, but as soon as I need a replacement pass or want an account with (previously 10 free), do I have to switch to 8 euros per month? Again: Never!

My old review:
I absolutely love what Bunq does. Working via the app takes some getting used to, but everything works as it should. Well thought out and interesting to see how it can be done, without a bulky banking organization around it.

A bank that is ideal for scammers. Watch out with payments to BUNQ ibanumbers via marketplace !!!!

Been with bunq for over two years now, super easy to open an account and just get on with life. Took one of the biggest stresses out of moving abroad.

I love bunq and how you guys have changed the way I see and interact with my bank. Top people!

Terrible. The principles have changed of bank. They keep introducing small charges even without informing customers e.g. charge for keeping high balance, inward sepa charge and many other, pay for any card issue also..