bunq Review

03/21/2024 I made a transfer. the money did not reach the addressee. My complaints were completely ignored. return the money back. 04/15/2024.

bunq.com is the most terrible organization I have ever encountered in my life. Firstly, without any reason or explanation, they closed my account. In addition, my remaining money in the account disappeared. To all my letters asking me to justify closing the account and withholding my money, support responds with the same phrases and only after lunch. They probably sell very good weed in Holland!
It has already been more than four months since my money was blocked, there is no information from the bank on the timing of returning my money. Please tell me what right any financial organization can have to withhold my money?
I urge all owners of funds frozen by this underdeveloped bank to contact the consumer protection society in Holland en masse. This abuse on the part of bunq.com must stop.
I do not advise anyone to open an account with this bank, much less keep their money in this account. At any moment you can lose your livelihood money without explanation. It is impossible to get clear answers from the support of this bank, as well as from the bank itself!

Scammer. I made a transfer to my bank in Bulgaria, but suddenly, without warning, my profile was closed, the money was not credited to the account, I can’t write/call anyone, any attempt to message received an automatic response “your profile is blocked, you cannot send messages” ".

I can agree that the bunq customer support team is not that quick to respond, but you don't need to resort to them very often.
And by the way, just go to the FAQ section next time you have a question. There is a lot of useful information and maybe even the answer to your hypothetical question is already there ;-)

I can't find the right words to say how useful Bunq travel card ? is ​​in my life. And I can't say that I am a nomad, who travels here and there all the time.
Yet all the conditions are beneficial to me and I can only imagine how fruitful they are for those who travel a lot.
It's just one of the features that makes it stand out. There are many more for any type of customer with any type of need.
It's also great that everything can be done via the app. I still don't get used to it?

Read the terms and conditions,Stay away, they close my account, without any indicated reason and sitting on my balance for 8 month, to avoid any claims they say. But in the Tand C they can stay forever with my funds

Using the app makes me feel relieved that I am actually doing something positive, at least I know that the money I spend is going to a more noble cause. It's nice to know that I help save forests, trees, get more oxygen, this is the future of our children. I have always contributed to the cause, but with bunq I get to run my business while they help save the planet with my contribution. It's great when you're someone who cares!

One of the things I love about Bunq is how easy it is to add notes and attachments to transactions. It's like having a little diary where I keep track of my spending habits and what I bought with my hard-earned cash. And on top of that, the option to download transaction history from bunq has really been a lifesaver for your tax return. I can easily view all my expenses and tax deductions in one place, without having to search through thousands of receipts.

STAY AWAY FROM THIS CRIMINAL BANK!!!

DON'T TRUST THIS BANK !!!

BUNQ ARE STEALING CUSTOMERS MONEY !!!

BUNQ STOLE ALL OUR MONEY!!! :'(

I am from Ukraine.I have an internal passport.certificate from the embassy,ind, 2 times was at the exit of the embassy! They never opened an account for me! They lie that they help! Actually cheating!

this is a scam app that steals your time and your money. if you forgot the login code - it redirects you to the Revolut, ING, ABN payment systems and charges your money from them. This app was made to steal

Scam scam scam!!!!!
Never work with this bank! they are scammers! They closed my account unexpectedly, without warning and they will not return €3,448 to me. My messages are not answered, they have no contact phone number or physical address! If you have any problem with this bank, no one will help you, you will be left alone with this problem! I am very disappointed and would not advise you to use their services!
Does anyone know how to report them? maybe there is some EU oversight body? I'm desperate!:((

Once you've found the right support (I recommend twitter @bunqsupport) they'll respond in minutes. 5 stars for the service.

Signed up for bunq yesterday and I m happy with the experience so far. Excited to see what s in store in the future.

You help fraudsters like at marketplace to trade easily.

Makes traditional banking seem even more traditional. Mobile banking is 100% the future (and the present).

This is only banking in 2018, go crazy and get rid of those dusty old-fashioned banks. Bunq also simply has a banking license from De Nederlandse Bank so no worries about your money up to 100,000. Great app, finally the feeling that you yourself are 'in control' about your money. Features? Apple Pay / Tap & Pay, DUAL-pin, 25 IBANs, best and fastest support you've ever experienced, etc etc. Too many to mention! A satisfied customer for more than 2 years.

In-app chat support that is super helpful. I recommend it.

Price seemed high, but the app really makes everything easier. Happy that I signed up!

View of a very nice bank, I am currently more active on Bunq than ING. At Bunq you have everything under control and their customer service is really top they are helpful and also nice I had a problem they said you can solve this and so they said if it does not work you can contact us at the support that did not have to once it was successful and a day later I got a message back from you it worked TOP!

Drama with this bank, why would you have to pay 7.99 euros for a bank hahah 15 bank accounts and that will be the intention of that. You are much cheaper at abn amro and ingbank. Depositing money at bunq is certainly no faster than ingbank and at abn amro. But why would you have to pay 8 euros if I pay an extra package? Convenience Extra 3.15 euros plus I can open 5 bank accounts for the pass for free, I would pay 0.60 euros at abn amro, at least they are fair when it comes down to that amount.

Their rates and fees are so high, it's higher than regular banks. They would also overcharge fees at times, and when you call in for the adjustments, it would take weeks for your money to get credited back to your account.

I am a business bunq user from the very beginning. What initially seemed to be an innovative bank, has now turned into a bank that does not want to listen to its customers. As a freelancer with various web shops, bunq seemed a good alternative a few years ago. It started with 0, - later to 9.99 a month. I can still earn income there because we all have to earn. But recently you have to pay 2.99 extra for the extra 25 "free" bank accounts. This is because the relevant additional account was linked to a trade name. For 4 extra webshops with a bank account, that will be nice. Add to that the 0.10 euros for all transactions (both payments and receipts) and you are in no time at more than 30, - per month in bank costs !! This makes them the most expensive bank in the Netherlands.
And to top it all, an upgrade to V3 of the bunq app that I don't understand. Totally not user friendly, only available in dark mode and nonsensical messages about 'planting trees' and 'badges you've earned' appear everywhere you click. As a business user I am not waiting for that.
Have now switched to KNAB. Hopefully they get it there.
Goodbye bunq !!

Do not choose Bunq! It looks so easy and fast, but you will experience sooo much problems afterwards. Really a pity, I like their brand and vision, but it just doesn't work.

I can stand by bank of the free. Gave it a shot and now I m a happy customer. Thanks bunq!

Super good bank, top services, great customer service. Everything works smoothly.

bunq is a customer-oriented company with a very innovative concept. bunq is therefore an alternative to conventional banks.

Unfortunately I made a big mistake by starting a business account with Bunq.
After opening my business account and depositing money on it, it was impossible to make payments or to pin. Of course, the costs of the business subscription have simply been written off, but this turns out to be possible.
I have been talking to the Bunq support for 2 weeks now which is of no use at all, I have already been told 4 times that my problem has been solved. I also have to verify every 2 days by sending a driver's license / passport photo, it seems totally unnecessary to me, but this seems to be an error in the app.
Since the update of the Bunq app nothing works, it seems like they don't even test the updates because I read so many complaints ...

I do not recommend anyone to work with Bunq.

Unfortunately, after 2 weeks I still have no access to my own money, I cannot pin and I have to verify every 2 days. Support is dramatic as this can only be done via chat.
I will switch to another bank as soon as possible!

Absolute disaster story. Bunch of customer unfriendly, 1st class amateurs who haven't eaten cheese from banking. Refuse to a business account incoming payments from foreign customers. The "risk" would be too great. You will only find out if you are going to ask your customer where his payment is. Bunq himself does not tell you. Like oiled lightning back to my old couch!

Their customer service people are like robots. They give you standard answers and provide the same links to every problem, It's annoying, especially when you test their knowledge, and they seem incompetent

I've been working at bunq for over four years and it's still as fresh and challenging as it was on day one! Truly great company to work for. Every day I start excited!

If you travel you get a very low commission exchange rate plus the cards are really cool!

You can name many features but one that really makes the difference is the possibility to connect accounts. Love the dual PIN too.

Rally like the new Savings Goal feature. Excited to see what new features are in store.

More than happy customer for the last few months. I always recommend bunq to all my friends and colleagues. There s nothing like bank of the free .

Fast to get back to me about a bug. Appreciate their quick service!

SCAM! money is gone, our report fell unheard/unresponded, and nobody to contact. Avoid!

Unreliable App Features

Since it claims to be a bank app, their features should be top of the line. But it's the opposite. I would not recommend using this app for your bank transactions. One look at the app and I don't trust it. Keeps on showing errors for every option that I choose. Save yourself some trouble and don't use it.

It would be a fine company if they didn't steal your money, he predicts in and out come but out come will be taken from your account with no reason or whatsoever not even who received it and that's kinda shady.... So for the people with bunq recount your income and outcome and you'll find out they steal money bit by bit and it's not traceable where it went...

Always recommend bunq to my friends and family. Make banking way more simple.

A lot of banks support really bad industries. It s nice to finally see someone taking a stand and changing old banking norms. Glad I can support a bank with a better mindset.

people on visa can not open bunq as they want dutch id only.

Can't really understand this app. It's complicated and not user-friendly. A lot of glitches and there's always an updated. Stopped using this and deleted it after a week of trial.

I just joined this bank recently and I have to say I'm very pleased. Sign up was fast and the app runs great. Perfect for transfers because money is sent quite quickly.

Thanks to bunq, I can manage money that I earn on marketplace without interference from the administrator.
It is a unique sofa!
Unfortunately I can only give five stars, but they deserve ten.
TOP BANK ARE YOU.
GREETINGS SIOUXSION

Opened a Bunq account especially for Apple Pay. Works perfectly

Bunq used to be an excellent bank... The keyword here is "used to be." Since their update to the latest version and all the paid credit cards they want customers to pay money for, it has become an unusable app. They no longer take their PAYING customers who don't pay the extra fee for a credit card into account. The app has a bunch of unnecessary statistics and buttons now that only apply to people with the credit cards.

Their support is slow and hard to reach and they never respond to all the questions. This is made worse by the fact that you can only open one support ticket at a time, so if you have two issues, you are forced to mix them together and then only get a response for half of what you sent... They told me this was on purpose to prevent duplicates.

I also had quite a few unrecognized charges this morning. There used to be a button to report those. I never needed it but I knew it was there. Now that I wanted to actually use the button on my six unrecognized charges from the same merchant, there wasn't an option anymore.

Now, their procedure is that I have to first reach out to the merchant (not an option in this case, as there is no merchant... it's just random Bank of America charges), then prove to them that the merchant is unhelpful and then, and only then, will they maybe take action. I have reached out to their support again, but I am pretty sure those 70 EUR are gone forever...

I can't wait to switch bank. Already working on finding another bank that fits my needs.

For a bank that charges me quite a bit of money each month, I would expect customer service, a functioning app, and things like that, but at BUNQ this is no longer the case. Stay away! :(

Thumbs up for such a great user experience. Working with a business account is easier than with other banks.

I loved them before the update, but after V3 they are not taking their customers seriously and plain ignore complaints about the new app, mainly the Instagram feed and the stat-counters. On top of that, when you criticize them on their forums, you get blocked without notice.

Nice app and very friendly service! Definitely recommend

Bunq is so impersonal that most scam artists choose this bank. The police told me this. And scammer pages also show that 9 out of 10 scammers have Bunq. Are you making a transaction to a Bunq account? Then think 3 more times whether you are not getting ripped off.

If you could have Apple Pay being a Dutch user would be simply perfect, so far amazing experience, good job!

It's nice that the company is trying to be green. The app is also cool and modern

Thought cant be much. But lets try for the business. Seriously the best bank ever. The features are great and made by experiences. Got my private account changed to them too.

Few days after opening the account. Compliance closed it without providing an explanation. Support was very rude and unprofessional. And surely my account opening fee was not refunded. There are better alternatives and would avoid this terrible bank at all cost. Be careful as this might happen to you!

Bunq is everything you can ask for a bunq, maybe they should offer different memberships but I hope this comes soon.

Bad bad bad bad worst thing I have experienced in my life .. poor customer service, only through a chat IN the app can they help you with privacy sensitive questions such as how to log in now if you have forgotten your password and code .. am already here ALMOST 4 weeks left by e-mailing and up to now you can explain everything in every e-mail, because the new one does not even read the old message from his / her colleague.

A bank where scammers get free rein and cannot be tackled and their account can continue to be used for internet scams.

Great (expensive) couch if everything goes well! I have been a Bunq customer for years and in the beginning it was a very innovative and innovative whole.

"Bank of the free", standing up against the established order, the existing banking world was stuck and held you in a hold. Get out and go to BUNQ.

Now after years of existence, they are even worse than the then established order. Existing customers from the first hour are forced to switch to the Premium account for 7.99 per month. Scandalous!

My wallet was stolen, which of course also included my BUNQ pass. Obviously blocked directly via the app. And then request a new one. Not so, first switch to the Premium otherwise no more pass.

To illustrate, at ING (that of the established order) I had a new pass on the bus for 3.50 within 2 days

That is another reward from BUNQ! Stolen your wallet, lost everything. Almost 200 in costs to replace everything and be blackmailed by your bank if you want to replace a pass. Chappeau BUNQ!

So I switch back to the established order again. They do normally deal with existing customers who have been robbed!

Don't trust this so-called bank. If you're willing to lose your money and ask for the customer service to help you get it back, but in the end, not getting it back, then, this app is for you.

Bunq has updated the app so that there is nothing logical anymore. The account overview is no longer clear. And it was such a beautifully arranged app that did exactly what it had to do.
On the Facebook page of bunq I was talking to someone else about the switch to handsome. They liked this so much that I am blocked on fb.
Proof that they do not tolerate criticism.
I switched to handsome because you get 50 euros when using the switching service.

I got locked out of my account due to a bug on the app and wasn't able to access my account or money. It's now been four days and I still have had no real response on how Bunq intend to fix the issue.
Customer service has been really poor communicating what is being done and time frames for the developers to fix the bug.

Big Scam! Please stay away from this organization that only support theft and scamming people online. I have lost a lot of money with these people and sadly cannot recover it. This is the ultimate trick of this new age of bank transfer... Watch closely most scammers and phishing frauds have ONLY a bunq account....

Fraudsters work via Bunq! be careful with people who come with payment requests.

Since the new app I can no longer log in. Resetting the login code then works once, but then I can no longer log in with the new code. Really a crappy app. The old one was fine, why mess around with something beautiful?

The charge too much for small things and don't inform the users. For instance, they sent a physical card and deducted 9.99 without informing me.

After the new update everything changed for the worse. The old app was much better to handle.
Every time you can't log in and their for not getting to your own money. It's a wordless app

No need to go to an office to get your business settled, no hassle with logging in to the internet, you just have to download the app and everything works. Love bunq !!

Terrible customer support . Doesn't understand problem. Even willing to lose customer. But, constantly forces you to upgrade to premium even the initial customers !!

App works fantastic and a great service. The future of banking!

If your friends also have bunq they make instant payments super easy. Roomies and I also use the split the bill feature a lot.

I was really impressed with the fast sign up. I ve heard they have good customer service too so I m looking forward to seeing it for myself. So far so good.

Hello what is the pin code that money can pin it can not find anywhere

Too bad I read so many bad reviews from other users, I have no problems at all and I am very satisfied with the app, it is also very easy and fast!