Hans Huizenga

Review of bunq

I keep saying (even though bunq does not like it t...

I keep saying (even though bunq does not like it that much). Bunq is not a bank, but a payment service. Convenient is the debit card (so pay attention, no credit card) that is linked to your payment account. This provides convenience for, for example, online payments that require payment with Visa / Mastercard.
I also like to top up the payment of money from another bank account with another bank through iDeal. This is also the first that offers several passes (for example your partner) and where you can link a second PIN to a second account.

There are also considerable disadvantages. The service is expensive (just too much money) with 8 euros per month.
There is only English support since bunq has gone international and NL'se support only on request.
No telephone contact possible (sometimes very disadvantageous) and no postal address. Not even a mail address. If you are not a customer here, bunq is inaccessible anyway. Would you like to submit an official document, file a written complaint, request your privacy-sensitive documents by post, hold them (financially) liable? Can not, or you have to go there personally. (Incomprehensible.)
Bunq also sometimes has tricks that will raise your neck hair. That is how bunq was once free as a startup. Just a free account with debit card. This is how the slogan '' 'bank of the free' came into being. (It is now being denied.) You only paid for what you used, such as withdrawals, transactions etc. After an interim step that suddenly became 8 euros a month (increase of more than 600 %) and stands "free" for "freedom." What that freedom entails is not entirely clear.

My neck hair went up again yesterday. As a marketing ploy, bunq has devised new account holders to win 10,000 by drawing lots. Four chances, four times 10K. 40,000 will be given away to four (!!) lucky ones. And to think that without the 8 euro price increase bunq according to the owner would not be profitable.

The second part of my review weighs heavier than the first. Hence 2 stars.