This place is horrible!!!!! If i could give 0 stars I would have. Whatever you do do not put a loved one in this place. Most of the staff is very rude,incompetent and shouldn't be trusted in the care of a gold fish.
Every member of the staff took excellent care of Mom and kept her comfortable in her final days. She was given constant care and especially the nursing staff and aids treated her as family. I appreciate all that was done! Thank you!
Terrible place to work! DON is verbally abusive and that s allowed! Ask the staff they will ALL tell you.
My brother was there 6 months ago and received the best care. When he went there he was extremely sick and between the therapy and nursing care he was able to walk out of there and go back home. Thank you for the wonderful care, it made all the difference in my brother's recovery.
Please do not send any of your love one here no matter how many times you call for help nobody will come most of the caring staff workers work to few shifts and the rest will ignore you this is a awful place
The staff at Broomall Rehab are very compassionate and caring. The rooms are clean. I have been there every day and the staff members are hands on with the patients. thank you Broomall Rehab for taking care of my mother.
Beth the nursing director is horrible and doesnt treat staff right she goes off of emotions! If managment cant respect staff it can be horrible place to work at! But the residents are sweetheart and the workers are good!
This place is HORRIBLE i wouldn't send my pets there. The service is HORRIBLE you buzz the nurse and they don't come!!
My father was at this TERRIBLE place for a short period of time, we transferred him to another place. Nurses are not caring. Medication is not given on time or not given at all. If the patients call the nurses they do not respond for hours, even when they are requesting to go to the bathroom or the patients are having medical problems.
Nurses are on their cell texting all the time, and they do not want to be interrupted.
My father had problems breathing one night , called the nurses several times, NOBODY came to see him.
His roommate saw that he was getting worst and call the nurses on the regular phone line and yelled at them and they finally came. My dad had breathing problems and they did not want to call 911. They finally called when my dad fainted.
Read all the reviews, and please do not send your loved ones to this place. The only person that deserves 5 stars is the therapist.
During my stay at Broomall the staff have treated me with respect and kindness. They help me do the things I cannot do for myself. I am very thankful for the care I have received since coming here.
This facility is very clean and up to date. Everyone is very friendly and helpful. The admission coordinator Tonya was very thorough, helpful, and friendly. The facility is very conducive to nature lovers . I highly recommend this facility is you have a family member who needs assistant living or rehabilitation.
Place isn't managed properly and that makes things rough all the way around.
I give it one star & wouldn't recommend this rehab to anyone.
I have two elderly family members currently residing at Broomall Nursing Center. From my first interaction with the Admissions Coordinator, Mrs. Scully to the present, I am absolutely confident that we made the right decision.
The staff has been providing excellent care to my aunts and if necessary, they always contact me immediately. I have been working closely with not only the Admissions Coordinator, Mrs. Scully, but with the Director of the Business Office, Mr. Sample. Both of these senior staff members have ensured that my aunts have everything they need and so overall, everyone has been extremely accommodating in every way possible.
My family selected Broomall Nursing Center because of the professional management team, the caring and knowledgeable medical staff, and because it is a very warm, welcoming, family like facility!
Best regards,
The Young Family
Gloucester Twp., NJ
I am currently at Broomall and been happy with my stay and feel my care has been good
Absolute WORST administration team ever. The "boss" is the rudest woman I have ever spoken to in my entire life. I had to make a decision to as which rehab would care for my mother after being in the hospital with her for 5 straight days of constant stress, worry and no sleep and was shown ZERO compassion. Plus, this horrible woman sent another equally as awful woman to come out to the hospital to meet with us only to leave us feeling like this was the worst possible place on earth to send anyone to. I am not a person who normally listens to these reviews, I can make the best out of ANY situation....but let me warn you....DO NOT PICK THIS PLACE for your loved ones. I hope this place gets shut down because of these AWFUL people who run it. RUN far away from this place.
Nothing!!!How do they let a patient,my cousin fall out of bed and leave her on the floor for an hour or more!!!
this place is TERRIBLE. do NOT put anyone here that you care about. since mom's short stay (7 mo) she has developed such terrible "wounds" as they like to call them. They do NOT know how to take care of wounds. They are now throwing the word amputation around. They will not sign off on Hospice coming in. Mom is currently in the hospital. I think the dr there is going to have her assessed by Hospice. Thank God that someone is looking out for mom & not the facility's reputation. This site would not let me post w/o a rating. I wanted to give 0 stars by it would not post. I got your response. Your caring is a little too late. My siblings & I have been communicating with the staff for months. No changes are made.
My father was using the rest room at home and pretty self suffient. He had surgery and was sent here for rehab. He sits in group in wheelchair. Asked to go to restroom told to go in his diaper because they don't have time. Went in tonight serving him dinner at 730 pm. This place is a warehouse. Not rehab center. M Carroll RN
Most pathetic nursing home I have ever visited. Inept nurses, aides and doctors. Have no idea how to handle diabetes and when to administer insulin. Staff does not care!!! Keep your loved ones away from here.
I wouldn't send an animal there let alone a loved one the "nurses" are incompetent and blatantly don't care about the patients they over medicate to shut them up and kill them there's bugs everywhere the food is disgusting seriously the worst place you could ever send a loved one!
My mother was there for a few months. Family was with her everyday. Could not leave her alone. She fell out of bed multiple times. Her room smelled terrible. Food was awful. Staff would leave her in a wheelchair near front desk without a blanket for hours. Do NOT send your loved one here. My mother died there. I received a call early in the morning and they said "your mother has expired." That is how I found out she passed away.
Terrible place the patients are all just sitting around moaning unattended my grandmother was so thirsty she drank three bottles of water they sent her away for "evaluation" and she came back in a wheel chair dying 10 days later unless you want your family to die do not let them go here it is depressing
This nursing home was absolute joy when my. Mother was there. Clean. No smell. The staff was helpful and courteous. The staff doted on their patients. My mother was quite content being there and i was happy and relieved. I would highly recommend this facility for rehab and nursing home. Belle
I have been treated well since coming here and the care is good.
The staff cares period. Sometimes the forget to follow-up but they check on my Dad every day. My Dad loves his nurse assistant. I do not concur with other reviewers because they are angry/sad - old people fall out bed sometimes. I visit my Dad daily and personally observe the staff administering good care giving.
My mother is currently "receiving" terrible "care." Much like many reviews that I have read she is generally ignored. No one responds when she calls for help. Since her dietary restrictions have changed the kitchen still ignores the changes. But probably the worst part is the poor hygiene. She has not been allowed to shower in 6 days. When it is her "day" to shower, everyone always says someone else will take her. We are eager to have her to anywhere else but this filthy place.
My father is not getting good care, he is being neglected. He had a shower on June 11: wanted a shower on Sunday, June 16, kept asking begging for a shower, I called so many times NO ONE CALLLS YOU BACK...I called for the Director to call me back 3 days ago, 2 days ago, & today, no one calls you BACK , I called his Primary Dr to call and give a verbal order for him to have a shower this morning...& I left a message I m calling Pa Social Services, so today after so many day he finally got his shower. My Dad request to be transferred to the Quadangle in Haverford PA this was from last Friday by his Primary Dr. this request was ignored...by Tuesday the Social Service lady Christein finally said Wednesday She will tell Discharge planning..this should have been done that FRIDAY, If I didn t call her she would still be doing NOTHING, The DR told them on Friday to transfer him. .my Dad need more therapy, this place sabotage his physical therapy recorded & said he will be discharged to home in Two or Three days. He can not walk up steps...they lied. The head of Psychical Therapy won t call you back...His has an infection which is making him weak Now the Qudtrangle won t take him because they lied in the progress notes. My Dad called The head of physical therapy, the lady Michell won t. All him BACK I called left her two messages she won t call me Back. THEY JUST WANT TO TAKE ALL THE MONEY FROM THE INSURANCE COMPANY my Dad has certain diet to follow we spoke to them so many times they send up food he can t eat. Child s portion. Disgraceful...so many time I ran to buy my Dad food he can eat. He was told not to call the nursing station for help, and don t call the main number, and if you hit the help call button the one lady said she is the only one that will come, which won t be til 30 minutes later
Go else where to get good food according to your diet ...you don t order your food they do, and get good care when you need to be clean, not ignoring this is a terrible place to be no one calls you back ...
This place is really really bad please stay away from putting your parents here. My mom been here for 5 months and been trying to transfer her now. There are medical waste on floors with medical trash piled up in bathroom. My mom hits the button and calls for nurse most of the time takes 25 min to an hour to respond. My mom fell on her back and did not get Assistance till 25 min later she could of bled to death! They have her in a room with a lady now that screams all night and my mom can t sleeo I had to give her ear plugs! I asked for her to be in a separate room but they never acknowledge what I want for my mom and most of the time they ignore me now. PLEASE STAY AWAY! I m working on getting my mom out ASAP!!
We heard this place wasn t good from
This site! I believe it, moms not going
We are so impressed by our experience at Broomall Nursing and Rehabilitation Center. Our family member entered under difficult circumstances following an out of state surgery. All the staff was so kind, attentive and welcoming. The admissions team was excellent and gathered information ahead of time so that on the day of admission, we could focus on our family member. The nurses, CNA s, and the wonderful woman at the front desk made us feel supported from the moment we walked in. The Therapy dept. did immediate assessments which gathered such helpful information. It was a difficult day to face, but each step of the way, this beautiful facility and staff made it better. Much thanks!
Place should be shut down. A family member was there for about 5 weeks. Room was filthy. Nurses where on there personal phones talking and txting the entire time. My family members watch went missing. Medication was not given on time. Glad we where able to transfer him to a better facility.
My mother has been here for a few months now and I have witnessed a true level of caring from all staff members, however unfortunately the same cannot be said for management. I have witnessed Beth, the director of nursing ridicule staff and just be down right rude and disrespectful to staff as well as family members. It's a wonder that the staff is able to maintain a positive environment for patients when dealing with a lack of professionalism and disrespect from management and I use the word management instead of leadership for a reason. Staff turnover appears to be extremely high and I can only imagine that the cause is the fact that the director of nursing does not treat anyone with respect including staff, patients and family members. As a professional I understand that turnover costs money and this woman is costing this company an arm and a leg due to her inability to keep staff. I cannot imagine that a place like this is desirable to work in so making staff miserable is not a good way to keep quality workers.
My mother was there for 10 years. She started on the secure unit since her Dementia was progressive. She was well cared for. The staff were kind and loving. They had great staff that really made her feel warm and loved. NOthing is like home but Broomall tried to make it the best experience as possible.
HORRIBLE DO NOT SEND YOUR LOVED ONE HERE!!!
My mother was sent here for "Rehab" following colon cancer surgery. When she first arrived she was left alone for over 24hrs after her nurse initially introduced herself. She was not given food or anything to drink, they did not attend to her medically or help her to change the bag she now has. It was not until my son called her that she told anyone what was happening, he called management and complained and then they helped her. In addition to not being cared for she was abused, she was struck on several occasions for being a "trouble maker" she is FAR from a troublemaker at 72. If I had not taken her out of there I fear the worst might have happened. Just like others have noted, the food is horrible they shouldnt even feed that stuff to a dog!! The staff does not care and get very angry if you complain. PLEASE DO NOT send your loved ones here, do yourself a favor and find a place that will truly care for your loved one.
My father was here for short term rehabilitation, he needed PT/OT/ST. If I had to rate this place just on the therapist they would get 4/5 . Sadly therapy was only part of his day. The other staff there did not care for him, at all. He has Parkinson's. 3 separate occasions (possible more) his medication was given out of the hour before/hour after window. 2 of those 3 times he only ever got the medication because I could tell he did not get his morning dose & went and asked the nurse if he had it yet. The other time the nurse randomly stopped me in the hall, and ASKED me if he got it. Turned out he hadn't. They gave him food we told them he was allergic to. The doctor we saw was rude & had no actual concern for him. Often no one was able to tell me who his nurse even was. At one point my mother, father and brother ALONG with other patience staying there, were LOCKED OUTSIDE where the gazebo is. My mother had to call the front desk to let them in AND THEY STILL DIDN'T. Finally, eventually, another patient in a wheelchair let them in. They are NOT clear in communication there. They made it feel like my father HAD to stay there as a prisoner. He had a random bruise that no one could tell us how it happened. And every person we asked would say "I've never seen that". He received a PPD test as protocol, we explained that he will have an adverse side effect due to his exposure to tuberculosis during his time in the army. That means he should not have this test again. They agreed. Than called my mom 2 nights later to tell her they gave him another TEST and want to take him for X Ray's because he his arm had a reaction!! The discharge woman was rude and spoke down to my mom. These are just the highlights I could go on. If you can send your loved one elsewhere, I would.
A friend of mine was recently here and had a great experience. The staff was friendly and courteous and were happy to help when ever he asked. The therapy there was excellent.
Please whatever you do; do not send a family member to this place. We currently have a family member whom we are in the process of transferring to a different facility. On several occasions this person had been left in urine filled pants. When we asked why or to have him be changed, we are met with attitudes and resistance. It has gotten to the point where this family member feels threatened if we say anything to anyone. A nurse told us "I hope he dies sooner rather then later". A great thing to say to a family member who is on hospice. This facility is filled with incompetent rude employees. Even after we were told our family member was allowed pain medicine whenever they needed it. It was said by his nurse she wasn't giving him any but don't worry his roommate watches him. I would assume it would be an aide or nurse not other patients taking care of patients. Our family member's room is always dirty and were told housekeeping had an "attitude" when requested for it to be clean. I'm begging you to go ANYWHERE else besides this rehab. It is full of elderly and patient abuse and no matter who we talk too nothing will change.
My mother lived in Broomall Nursing and Rehab for 3 months until she passed away. She hated it. Some of the staff was nice but many were not. She needed assistance to the bathroom and was frequently ignored for long periods of time and would end up wetting her pants and left to sit in wet pants while she ate her meals. On some occasions, after bedtime if she had to go to the bathroom she would press her button. The aid came in and yelled at her "What do you want?" Then made her use a bed pan instead of helping her to the bathroom, spilled it on the bed and left her laying in it for a while before cleaning it up. What kind of way is this to treat elderly people? Some of the aids were nice but many were not. Often would see aids hiding in the corners ignoring the patients' calls for assistance. Talked to some of the staff about an incident that happened one night and was told that they keep cutting staff and don't have enough staff to care for all of the residents. This place needs new management that knows how to staff people to take care if the elderly, how to train staff to care for the elderly and needs to frequently check to make sure the patients are being treated with care and respect. Also, they serve high carb diets. My mother was diabetic. Her blood sugars were out if control much of her time there. My mother asked for a diabetic diet and they asked her what she meant by that. Also, they cannot provide a low sodium diet. I feel like we were lied to when we chose this place for our mom. We were told that their rating had improved and was going up again. Don't leave your loved ones here.
Very uncaring staff left my father on the floor for 40 minutes only came to help when family members showed up. Refused to change dirty sheets or bathe patient. Staff leaves patients with no dignity. No response when calling nurse or staff for help. Not a place for your loved one or anybody for that matter
