BounceU Charlotte, BounceU Matthews Review

If you want to throw a birthday party for your child go anywhere else.

Love the toddler jump on tues an Wed from 10-12pm my 3 yr old has a Blast every time an the girls are so nice

I attended Pajama Jump with my nephew and granddaughter. They had a blast.

Excellent facilities, very organized and clean. Staff is very helpful and professional. I highly recommend it.

My family had the absolute worst experience with the manager and owner of BounceU. I was charged for an additional child and when I brought it to the manager's attention (at the end of the party when I went to pay) she made a scene at the register. She screamed loudly for an extended period of time in front of all of the children and guests. She was jumping around and yelling that "she won't get in trouble again." It was shocking and humiliating for my family. We were celebrating my son's birthday and she scared the children with her behavior. She threatened to call the police if we didn't pay (for something we didn't do). She refused to review the surveillance tapes too. She showed me a list of the kids and she had listed my son twice. I pointed out that was the problem and she still refused to adjust the count. She stormed out of the building, still screaming, and another worker followed her out. After an extended period of time, the other worker returned with the owner on the phone. The manager never returned. The owner never apologized. He said that we were being inappropriate to the manager and said he would watch the tapes and get back to us. It took 5 days for him to call and when he did call us, he just insulted me and my husband, and blamed us for the situation. I will never return and urge parents to spend their money elsewhere.

I would have given BounceU 1 or no stars if my previous experience had not been positive.
I had a party here 2 yrs.ago and the staff were excellent. The party ran very smoothly and it was a great amount of time for my 3 yr old's birthday then. At that time 2 yrs ago on a Sat., I did not notice the location as being filthy dirty.
I will NOT come here again unless invited to a party. We came for a Monday 2 hr open bounce.
***The location is filthy and hazardous. ***
There were no employees in the room during Monday open bounce. Trashbins are overflowing; no soap in bathroom; no hand sanitizer in machine; trash is all over bounce rooms including trash that could easily be swallowed by small children; bathroom has not been cleaned anytime recently; major safety hazards with easy access to power cables, broken picnic table, and uninflated toys, etc. behind inflatables floors clearly not mopped any time recebtly; etc.
When I asked for soap in bathroom, the person at desk just started at me and did not say anything for an awkward amount of time.

I repeated myself to another employee that had checked us in, and she did get soap for the bathroom. Thanks

been here quite a few times with my tot. The place place is always super clean. And I mean both the floors and the inflatables. Also the inflatables are very well kept. Always in great condition. No cracks or slits or duct tape holding pieces together (ahem Monkey Joes).

The staff is always very friendly and always engages with the kids. I have fun when we visit but man those inflatables are a workout (lol). Sometimes we come and there are balloons all over the floor and in the inflatables. This takes the fun to a whole new level.

Two thumbs way up to management and staff for the great job they are doing with this place!

Great place for a birthday party! Awesome staff! Kids loved it!

We have been there for many birthday parties. The service depends on the chaperone you get. the equipment seems clean and new and the party rooms are clean. Parking can be a hassle though. They will collect your information and send you regular offer emails

We went for a party, My child got stuck between two bouncy in the big drop, and she was extremely scared and upset later. They should make sure that there are no narrow spaces between which kids or adults even can get stuck. Will never recommend this place.

We just had our sons 4th birthday party here today and it was an excellent experience. The staff was courteous and helpful, pricing was reasonable, and the kids (and adults) had a wonderful time. You get a room full of bounce houses to yourself which means you don't have to worry about children being separated from the group. The different bounce house offerings ensure there is something for everyone, even the adults joined in. Definitely put this one on the short list of places to host birthday parties.

Great place to take kids for a great workout before nap or bedtime . Ample parking , easy to get to, friendly staff , and clean facilities.

Had Baby's 1st birthday party here and was greatly disappointed! Staff was very rude, had us set up late then wanted us to leave earlier so they could leave. WE WILL NEVER RETURN!

I have seen some bad reviews but the staff was very nice and helpful and everything was great so I have nothing but good to say.

Small...very small!!! Price should be cheaper too small.

My kids and family really had a good time here, from ages 2 to 24 everybody had fun

When UPC (Including Me ) Were There, Campers Were Jumping And Jumping And Then Getting Injured And Injured Between 5-12 Including Me Even 2 SL'S Got Hurt And 1 went to the Hospital! So I had To Give It 1 star. Reason: People Getting Injured , Could Be Not Safe.

Great place, amazing staff. Loved our son's birthday here!!

What a wonderful place for a child's birthday party. The staff handled everything. The children had a blast and there were plenty of places for parents and grandparents to sit. I highly recommend this place.

Had my sons party here. Great deal on groupon. Nice staff

I have been coming here for nearly 3 years now. It started off great, my kids couldn't get enough of the place and I couldn't get enough of the staff and environment. However nowadays the place has completely lost its mojo. Ever since early 2017 I have witnessed a decline in the quality of service and the effort put into delivering a great experience. The management has changed and I thought they would be able to get together by now but it has only gotten worse. The old manager Zee always went above and beyond to exceed expectations. I barely remember a time walking in there and not seeing or the other manager on duty (forgot her name but she was tall with glasses and a very sweet person). I've had my last 3 birthday parties here and the time is approaching again. However with experiences I have had while attending a few parties this past year, I have made the choice to not repeat a party this year. I have emailed the owner several times but he never replies. Even the staff tells me he probably won't reply. So I know he does not care and the business shows that completely now. Also one last side note which is totally disgusting to know; a staff member informed me that the owner Scott Hamilton does not require background checks or drug tests at time of hiring. That is just awful to know that one of your employees could be a sex offender watching over our kids!!!!! I wish things could go back to how they were because I had a lot of faith in this place. You have lost years of loyalty in less than 6 months. That is truly a shame.

I didnt like the fact that during open play you cant play with your child. Thats the only reason i liked this place before. Because when we went for birthdays we can play with the kids. But when i took him on my own. I couldnt play with him.

Small with limited bouncy inflatables. But clean and friendly staff.

Attended a birthday party Saturday morning, ours was the first event of the day. The floors were incredibly dirty and looked like they hadn't been cleaned all week. When I took my son to use the bathroom in the bouncing area, the floor was disgusting and the trash was full (reminder: we were the first event of the day). The water turned on all the way barely came out at a trickle, making handwashing difficult. The paper towel dispenser was out of paper towels, so I went to tell one of the employees. His response was "yeah, it's been out of commission for a long time, how many do you need?" In a way that gave me the impression there was no effort being made to fix it. In the party room, I could not walk anywhere without my shoes sticking to the floor, so it obviously hadn't been cleaned in a while, either. Altogether the lack of cleanliness was appalling and unacceptable. Whoever owns this location clearly does not care too much.

Pretty awesome. The children enjoyed themselves. The staff was friendly.

The staff was friendly and attentive. The length of the party was good, not too long or too short, and the children had a lot of fun. Bounce U of Matthews is easy to get to and has a good amount of parking spaces.

Amazing place to bring your children ! The birtday parties are spectacular, i bring my kids there all the time! Amzing staff!!!!

Inexpensive, kept the kids busy for a couple of hours. The young man working with the kids was entertaining. But kind of boring.

It's a very fun and exciting place for your kids
I'm 14 and I felt like I was 7 again

Parents beware. Dropped my children off for parents night out and will never do it again. The staff screamed at the children and told them to "shut up". If you are looking for a safe and nurturing place to let your children play for a couple hours this is NOT the place. I hope no other children have to be subjected to this type of "care".

We had a wonderful experience tonight at BounceU in Matthews for our son's 6th birthday. What made it especially great was the friendliness and helpfulness of the staff.

I took my kids on a Wednesday afternoon, and the had the whole place to themselves. Needless to say they had a blast. The employees were attentive.l

I've been here twice, and both times the facility was very clean and the staff are friendly and helpful. Thanks BounceU for providing a safe, clean, and affordable place for kids to play!

I adored this place. The glow party was amazing.....black lights huge jumps and obstacle courses were absolutely great.....kept the kids busy....it's a great place for family fun

Went to the Preschool Playdate. Nice and clean. Friendly staff. Two rooms full of big inflatables. My son is a little small for some equipment but he had a blast anyway.

My only complaint was that some of the equipment was in rough shape, but it looked like they are making efforts to patch them up.

I absolutely LOVE this place! My daughter loves this place. We did her 7th Birthday party here and EVERYONE including the adults had a GREAT time!

I love this place! Affordable, clean and fun! The only problem is that they never answer a single phone call.

As my son and I were walking in for a saturday night play time a staff memeber walked out and yelled "damn I hate these kids" before realizing we were standing there. Super unproffessional. Wouldnt leave my kids there during drop off at all.

There was no food on sight. We had to order out.That was big downer go me

This is my second time here for OPEN BOUNCE (12-2pm). It was packed too full of kids (the staff called it "max capacity" which I guess follows the fire code, but trust me, it wasn't a number that reflects enjoyment) and each bouncy attraction was not supervised appropriately. Instead of the smart thing, which would be to open both rooms to alleviate the line ups and pushy kids, they kept the large group penned in one room at a time, switching every 30 minutes for the full 2 hours. Maybe it's the poorly behaved kids that don't believe in waiting their turn or being careful around younger kids, maybe it's the lack of supervision from parents, or maybe it's Bounce U that hasn't planned this out right. Either way, I doubt that I will be returning.

Kids had a great time and good set up, but needs to work on general up keep

Clean and organized for the Birthday party we went to.

Not doing a refund for my 6 year old daughter s bday party....I have cancer and we re in the midst of a pandemic. Wow. A new low by Bounce U.

It was ok.... I think it was a bit pricey for the allotted time given.

I like the hours and the fact that it has camps available when school is out. very convenient. However, my child has complained that the staff is mean at yells at the kids. The times that I've dropped him off, the staff is never smiling or greets the kids in a friendly manner. They look lifeless, bored and like they'd rather be doing something else. My child even said one of the staff members used a racial epithet at him during camp.

I picked up my son from "Tech" camp today (He was given a box of legos and a "battery thingy" and no instructions. He said he got his lego to vibrate, but that was it.) and noticed they had ZERO supervision and these were the camp kids, so no parents were there. At first I thought maybe it was how it went, since we were newbies. But then the black lights came on and NOBODY was in there. At least eight kids were running around, not a worker in site. More than 30 minutes went by, a worker came in, shot a basketball and then walked out. My son was in heaven, as well as another kid who was diving head first into the floats!!! Ages 4-10 need SUPERVISION and I can tell you 5 workers were up front, 3 of them were on thier phones and sitting!! I couldn't wait to get my son out of there!! I feel so sorry for kids that stay there all summer!! I hope no serious injuries come from lack of supervision and guidance.

My favorite place for birthday parties! They give you and your guests private rooms to have fun and the upkeep is amazing. Very clean and staff is also very pleasant!

My son goes to the both the art and tech camps. This is his favorite camp and attends several weeks through the summer and during school break. There is nothing better for a healthy mix of vigirous activity and STEAM learning. He asks to go every morning!

I absolutely LOVE this place! My daughter loves parents night out and it gives us a date night without finding a babysitter plus they feed her. We did her 5th Birthday party here and EVERYONE including the adults had a GREAT time!

This place is the best! The staff is great, everything always seem clean and taken care of and the kids (and adults) have a blast!

Awesome place went for a birthday party it's great for the family and parents who like to play also

All the kids had a blast! The staff was friendly and attentive. Everything was clean. We will definitely be back. Worth every penny!

The bounce houses are great also the neon lights, however they could do better with the pizzas and drinks and add TV'S a day videos & games

Had a kid's birthday party there pretty fun kids loved it staff was very helpful, even so I saw some bad reviews my experience was good

Not that impressed. We have gone here twice for parties. Place is expensive, not well organized and time to play is short. We probably won't be back unless invited to a party. Not worth the money

Nice that there were multiple rooms to keep kids interested. Also nice that the only people in the room were the members of your group.

Worst place ever do not waste your money spent 600 dollars for a party then they rush you through and rush you along we got pizza for 600 dollars total dam scam never ever again will i have my grandaughters party here our any of my grandbabys you dont get no hkur of jump time total waste of time and money hope you go out of buisness

Amazing place to visit. The staff are awesome. Birthday parties are always great, because you and your family/friends are completly taken care of. All you have to do is have fun. I love it.

I don't like that after parties there isn't open bounce time but other than that the kids enjoy themselves. Staff is friendly.

When they first opened it was fabulous. Staff was awesome. I hadn't been in awhile, but went this weekend and was quite disappointed. Staff was "working" just barely fulfilling their duties, they didn't interact with the kids at all, and typically that would be fine because I would play with my own kids (something my kids LOVED about bounce u) but this time they had signs everywhere saying no parents on inflatables. My youngest son kept saying, come on mommy, come on cause that's what he was used to. It's hard to explain such a drastic rule change to a 5 year old. It changes the ENTIRE experience.

Good place for a child's birthday party. But the music they play is way too loud and is not right such a party. The staff was more worried about getting out of the place and rushed everything. Had to open presents out in the lobby on way out. Would I recommend it. Not really

Indoor Kids jumping playing area.best for birthday party as well.good exercise for kids.u can book online and go later. parents can also celebrate their birthday party there.you can leave your big kids there for some time like two hours then come back n pick them.if you have trouble to take kids everywhere. Very nice place .

Can't believe how far this place has fallen - we used to love coming here. Went early Saturday for a Turbo Bounce. The place was filthy from the night before. My kids and I were picking up trash and popped balloons just so they could get around without stepping on things. NONE of the ladies bathrooms were working - four stalls in the main bathroom and in the bounce house room were out. Place clearly had not seen a vacuum in weeks - there's just no way. This stinks because we like the bounce houses here more than the one in Huntersville but I think we will be going there from now on instead.

We love BounceU! Not our first time here and won t be the last

Good luck trying to call. They almost never answer the phone.

My son, wife, and I just got back from victory bounce, and we had a blast! The staff were very nice as well. And it will whoop your butt if you are out of shape. Lol. 20xs better than monkey joes!

Birthday party today for my 6 yr old grandson. I brought balloons and was told to take them into the party room I had to pay them

for my balloons,,, had to pay for each balloon. When I asked for an exception since I had not been told not to bring balloons I was told no. Asked fo4 the manager. She said must pay for my own balloonn so Had to pay. I thought that was bad service the parties are very expensive and to squeeze out an undeserved extra $20, doesn t seem worth the bad will toward Bounce U it created.
A problem: Both bathrooms in one of the play rooms were out of order so children who needed a restroom had to leave the playroom and go to the lobby. I am definitely not a fan of bounce U. One good word the folks assigned to the party were pleasant and helpful.

Great for the kids and young at heart.....very attentive staff

Clean place for kids. Staffs customer service was so awesome! They were on top of everything! Everyone enjoyed there self

The place is very nice. The staff are very friendly and professional.

My son adores this place, and always has a good time.

Great place to keep up with your young ones while they have fun. I have twin brothers that love bouncing around, they are always asking to go to BounceU. The staff are great and a very safe enviornment.