Shelly Kellogg

Review of BounceU Charlotte, BounceU Mat...

Attended a birthday party Saturday morning, ours w...

Attended a birthday party Saturday morning, ours was the first event of the day. The floors were incredibly dirty and looked like they hadn't been cleaned all week. When I took my son to use the bathroom in the bouncing area, the floor was disgusting and the trash was full (reminder: we were the first event of the day). The water turned on all the way barely came out at a trickle, making handwashing difficult. The paper towel dispenser was out of paper towels, so I went to tell one of the employees. His response was "yeah, it's been out of commission for a long time, how many do you need?" In a way that gave me the impression there was no effort being made to fix it. In the party room, I could not walk anywhere without my shoes sticking to the floor, so it obviously hadn't been cleaned in a while, either. Altogether the lack of cleanliness was appalling and unacceptable. Whoever owns this location clearly does not care too much.