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Review of BounceU Charlotte, BounceU Mat...

I have been coming here for nearly 3 years now. It...

I have been coming here for nearly 3 years now. It started off great, my kids couldn't get enough of the place and I couldn't get enough of the staff and environment. However nowadays the place has completely lost its mojo. Ever since early 2017 I have witnessed a decline in the quality of service and the effort put into delivering a great experience. The management has changed and I thought they would be able to get together by now but it has only gotten worse. The old manager Zee always went above and beyond to exceed expectations. I barely remember a time walking in there and not seeing or the other manager on duty (forgot her name but she was tall with glasses and a very sweet person). I've had my last 3 birthday parties here and the time is approaching again. However with experiences I have had while attending a few parties this past year, I have made the choice to not repeat a party this year. I have emailed the owner several times but he never replies. Even the staff tells me he probably won't reply. So I know he does not care and the business shows that completely now. Also one last side note which is totally disgusting to know; a staff member informed me that the owner Scott Hamilton does not require background checks or drug tests at time of hiring. That is just awful to know that one of your employees could be a sex offender watching over our kids!!!!! I wish things could go back to how they were because I had a lot of faith in this place. You have lost years of loyalty in less than 6 months. That is truly a shame.