Kathy Kent

Review of BounceU Charlotte, BounceU Mat...

I would have given BounceU 1 or no stars if my pre...

I would have given BounceU 1 or no stars if my previous experience had not been positive.
I had a party here 2 yrs.ago and the staff were excellent. The party ran very smoothly and it was a great amount of time for my 3 yr old's birthday then. At that time 2 yrs ago on a Sat., I did not notice the location as being filthy dirty.
I will NOT come here again unless invited to a party. We came for a Monday 2 hr open bounce.
***The location is filthy and hazardous. ***
There were no employees in the room during Monday open bounce. Trashbins are overflowing; no soap in bathroom; no hand sanitizer in machine; trash is all over bounce rooms including trash that could easily be swallowed by small children; bathroom has not been cleaned anytime recently; major safety hazards with easy access to power cables, broken picnic table, and uninflated toys, etc. behind inflatables floors clearly not mopped any time recebtly; etc.
When I asked for soap in bathroom, the person at desk just started at me and did not say anything for an awkward amount of time.

I repeated myself to another employee that had checked us in, and she did get soap for the bathroom. Thanks