BounceU Charlotte, BounceU Matthews Review

We recently had our son s birthday party here. First off, our party started almost 10 minutes late and the minutes did not get added to our schedule. We had booked the Moonblaster add-on for the 2nd stadium. When we entered the stadium nothing was prepared, and the balloons from the previous party were not cleaned up. My husband asked where the guns were and one of the employees had to go get them. After about 10 minutes we finally got the moonblaster guns, however, most of the guns didn t work, and over half the balls were crushed. I had specifically asked when I booked this add-on whether the lights would be turned off (cosmic lighting) and was told yes, however, this was not the case. The lights stayed on and the kids didn t get glow necklaces. So we paid extra for non-working guns, no cosmic lights for the moonblaster experience, no glow necklaces, and nothing was even ready when we entered. On top of it, while we were in the 2nd stadium, the employees started cleaning up the balloons and lowered the net, making it impossible for the kids to run around the front part of the room for nearly the entire time we were in there. We are very disappointed with our experience, especially considering we spent around $250 for this.

Good place to take the kids when the weather doesn't permit outside time. If there are enough kids, easy to spend a couple of hours. Do eat something beforehand (and, like swimming, give it time) as they only have water and a few snacks.

Recently visited from New Jersey to Charlotte and attended a birthday party at your location. We had a great time, the facility is clean and organized. We will definitely be returning when in town.

They messed up when my mom booked a party they booked it at the wrong bounce u

We had a great birthday party for my 6 year old! The staff was SO friendly, engaged, attentive and fun! The bouncers were in great shape and fun! Thank you for a wonderful party!

Our first time going! We went to the toddler play time! There are 2 bounce rooms they rotate between both every 30 minutes! There is a girl who works there her name is Clark and she played and interacted with the kids! She went above and beyond! Then to top it off the kids get juice and animal crackers after playing! It was amazing! We will be back!

We had a blast. The staff was very nice and the kids were super happy. We will most definitely be back.

I brought my child to this location for the first time and the entire experience was horrible. The staff was dismissive toward the children and were all in a world of their own. At the end of the night, my child stated that she never wanted to come back here, she'd prefer the other one. Apparently, the staff limited them on pizza and drinks (These things are a part of parents night out.); Instead of letting the children chose the movie entertainment, they decided on something they preferred; and there was an overall a lack of supervision. I will not be coming back.

I brought my 2.5 year old granddaughter to the Preschool playdate today and we both loved it. The equipment was in good shape, the place was clean and the owner was very attentive to making sure all the kids had fun and were safe. I loved having a time that was age appropriate for the granddaughter.

Wonderful place for the kids to burn off some energy

Not enough staff for assistance, they are too busy to remember you

Site says cosmic bounce starts at 4 but I see nowhere it says open bounce on Friday starts at 4. Went there and was turned away and told to come back at 4. Waste of time and gas and will not return nor recommend.