Bob Utter Ford Reviews

Happy with the service on my super duty today , they brought it back to us when they finished

My Navigator was Brought in for service on a Monday morning, And by Tuesday afternoon it was ready to go! I appreciated the fact that they were not pushy On trying to sell me on things that I did not need, Or try to sell me a new car as mine has almost 160,000 miles on it. I will be using them for service in the future for all my service needs.

The service department have always been courteous and prompt with the repairing of my vehicles.

Quick, thorough, professional. Always a great experience.

I recently had a good experience buying a new vehicle at Bob Utter Ford . I knew Doug Mangrum as a long time employee there, so I sought his help in finding what I wanted. I told Doug what I was looking for and he searched on line both his and other stores. Prices were lower there with manager mark down l and rebates. In less than a week I had just what I wanted. Doug was helpful and not pushy at all.

They did a excellent job on my car and even left some refreshing water in my car after the job was done! They explained the problems on my car and was patient with me. Ask for Philip Milam he was great

This was the most pleasant experience we have ever had in buying a new vehicle. Tommy Ellis is an excellent salesman. There was a good explanation of options available, but absolutely no pressure put on, not to buy the car nor to buy extended warranty. We could hardly believe we were finished with the financial part, wondering when the pressure was going to come. We plan to do more business with Utter Ford and certainly recommend them to others.

Great place and people to buy a new or used truck from.

First time there, had my oil changed at new oil change facility. Phillip was great, never tried to over sell me. In and out quick. Nice waiting area. Good experience! Thanks Phillip!

It took a complaint to the Better Business Bureau to get Mr. Utter's attention, but they replace the catalytic converter and bad back up camera.

DO NOT BUY HERE....check engine light came on BEFORE we made it home. Sold us a car with a bad catatylic converter. Want $2K to fix and will not buy the car back. FRAUDULENT

Bought June 3rd. July 23rd still don't have license plate. Learned the previous owner still has it. The sold a car they don't own the title to. Seriously shady place.

I went to have my 2018 Ford Flex oil changed and tires rotated and was in and out of there in about 30 minutes. Everyone was very nice and professional that I came into contact with. They have a very comfortable place for me to wait while I was there. After the work was completed, everything was reviewed with me before I left. I felt very comfortable with the service that I received.

Buying a car from Dale was simple and didn t take long at all. I walked in, expressed what I wanted and he made it happen. Would definitely recommend Bob Utter Kia to anyone searching for a great value vehicle.

I had both front hub assemblies replaced on a 2012 Ford Expedition EL. They were very accurate with their timeline and had good customer service. All service was done to my satisfaction and on time.

Was able to get right in service was excellent and always act like they appreciate your business

Jason handled my alignment and scheduled maintenance superbly. The KIA service at Bob Utter KIA is tremendous and reasonable, which is an anomaly in dealership service.

Jay Townsend is an amazing salesman no pressure and makes sure to get you into the vehicle that you want.

Prompt, reliable and efficient service. Very nice place and friendly people. I always use FORD

Ryan Hill was great, very smooth process. Had vehicles I was interested in ready to go when I arrived.

Easy to work with & was very helpful! Thank you guys!!

My recent experience did not go well. I was misinformed about the work needed on our truck, as well as the time it would take to complete it. Trying to get in touch with the service manager was a challenge because he s spread too thin between both locations of the operation. There was also confusion as to which area would be doing the work on our truck (Quick Lane or service department). I do not like the new set up nor dealing with brand new employees at the Quick Lane area. They lack customer service skills overall and are treating long time customers as if they ve never been in before. I come to Bob Utter because of the relationships and trust built over years. I do not appreciate being treated as a stranger or being given incorrect information about what s needed to keep our vehicle running well. At this point, I m evaluating options for caring for all five of our vehicles.

Nice employees but way too slow for just an oil change.

Excellent customer service, honesty and patience were displayed by any representative I encountered. Especially Jason and Phillip in the service center in Sherman, Texas.

This is the second vehicle I have bought from bob utter ford. I have 3 kids one 7 year old one 2 year old and one that was just 2 weeks old the customer service was great not only do they make buying a vehicle easy and painless they are very friendly to not just me as a buyer but to my kids as well. The staff made it easier to buy a vehicle when we couldn't find a babysitter at such short notice. I would really like to thank Kenzie Avery and the rest of the bob utter staff for there help

So thankful for you taking a chance on me, I had no credit because of bad choices in my past. I have been trying to build myself up, Kenzie took a leap of faith in me. Now I'm driving a great car and building my credit.
Thank you so much ,BOB UTTER FORD
Thank you!!!!!!!!

Great Service. Told them what we wanted and how much. Wasn t pressured into something we didn t want. Walked away happy in a short period of time with the vehicle we wanted.

I brought my Lincoln MKX in for an oil change. I had a tire that was leaking air and asked them to check it. They found the problem, recommended two new tires to be installed on the front. The price was very reasonable. They took care of my vehicle, washed it and vacuumed it. Excellent, courteous customer service. The Service manager caught a mistake on the bill and adjusted for my road hazard when he realized I had purchased the older tires from them also. I will see them again in a few months for my next oil change.

Service was excellent!! Staff was super friendly and fast.

Went on to have my oil changed, tire monitor system checked. Oil change was completed. However, my tire monitor system was still blinking before I left the facility. I was told if it was blinking it was the pressure, if a solid Code, it was the monitor system. All said and done, it needed to be reset by a tech. It was reset by a tech. I was told on a previous visit that it was the monitor system.

Fast, friendly service department! They discovered that I had a free Lincoln service, so I paid nothing. It was great!

Bought my first brand new car here a little over a month ago. Don Moorehead helped me every step of the way and was amazing! I never felt pressured into anything I didn't want or couldn't afford, and I couldn't be happier with my car! Thank you guys!

Man these guys were working so hard. Great service!!! They were very busy, but always maintained a very professional attitude. They did great work. My car has a little complicated way to do a transmission flush, but my car now runs amazing!!!! Very friendly and knowledgeable staff.

Great customer service!! I highly recommend Bod Uttter Ford for all your vehicle needs!

What a great buying experience. Doug mangrum was a great sales man test drove multiple vehicals till I found the right one! McCormick the finance guy was great as well. Next time I'm looking for another vehical bob utter is where I will be making my purchase

Great service and friendly advisors. Quick and easy!

Bought a new truck from Bob Utter. Doug Mangrum got me what I wanted at a great price. The whole team took excellent care of me. I d highly recommend them.

Hands down the best experience I have ever had purchasing a vehicle. They stayed open an hour and a half late for me....stuck in traffic. Despite me being late, Danny took over 45min to set up the phones, apps and ensured I understood the capabilities of the vehicle. Kathy was wonderful. Best price, BEST PEOPLE, best experience! Family atmosphere! Honest and straightforward!

This may be a good dealership but Doug in used car sales and his Used car manager Tommy are unethical and have zero clue about customer service, I own a company and I wouldn t hire these guys to save my life they don t have a clue: long story short they sold a truck right out from underneath me that I had been in the process of buying for 2 weeks. I had the drafting instructions emailed to them from my bank at 3pm and they sold the truck to another customer shortly there after around 4pm, I m in sales and they can t pull the wool over my eyes another customer that paid more (sticker price) when I negotiated a deal where they probably weren t making much came in and without even having the courtesy to call me they sold the truck THEN called me. This company will have the opportunity to turn this 1 star around by someone calling me to help me find a truck but if they don t I ll continue to blast them on ALL social media.

Kenzie Avery is EXCEPTIONAL...hands down the best salesperson I have ever come across in my 30+ years of owning/buying vehicles! She work's hard to earn your confidence and is there to ensure you get the best deal possible. She is friendly, caring, energetic and not afraid to go the extra mile to make sure she delivers the customer service you not only expect, but deserve. I will definitely be back to buy my next vehicle from Bob Utter Ford and will specifically ask for Kenzie when I do.

Kyle was so great to work with! He made things so easy and hassle free. Thanks Kyle! You're awesome!!

Great dealership! bought a car from Kenzie and very happy with it. great trade in value and great sale price on my new vehicle!

Kudos to Kenzie Avery! All around great experience!
I have no problem recommending this sales person or dealership to anyone. Thank you for such a smooth, easy and comfortable transaction!

Traded my Cadillac in for a Lincoln as local Cadillac service wasn t worthy of the brand. Bob Utter Lincoln has not disappointed in the standard of service Lincoln is known for. A couple of blips in service were speedily addressed and corrected. Overall, I recommend both Service Dept and Tire Center.

We always get excellent customer service and wonderful vehicles.

Service was fast and efficient. Those lube rack guys deserve a big raise!

I can't say enough about how good of an experience I had with my purchase. I had some specific needs in order to be able to get the truck I wanted at the price I needed. Tommy Ellis never made me feel pressured and went above and beyond my expectations. The car buying experience is no longer the customer against the dealership if you ask me because this whole process was excellent. I have already told several people how pleased I was and would highly recommend Tommy Ellis if you are looking for a new vehicle. Jamie Gladen and Dustin McCormick both made sure that I wasn't waiting around all day on paperwork either. They took care of business and I really appreciated it.

Bob Utter Ford has always treated me great. They explain everything to me so I can understand what's going on. They are very friendly and kind. If you need good service Bob Utter Ford is the place to take your vehicle.

From the second i was greeted until the moment i drove off the lot on my New Ford Edge, I was treated
Like the only customer in the house.

This was my second time to work with Bob Utter
Ford in Sherman. It was so nice to feel like you were family. Thanks to Cathy this purchase was seamless
I would do it again tomorrow! Thanks to Everyone involved in my transaction. Sincerely John Rhodes

So I called up there and wanted to drive the ML63 they had spoke to Malcolm Ross, made the appointment and went up to Sherman to test drive the car. When, I got there he had no clue about the Car at all basically I had to tell him everything. We test drove the car on Hwy 82 and car was pulling to the right like crazy even Malcolm stated that he doesn't know why the car was pulling. When I came back to the dealership I spoke to the Used car sales Manager Tommy (was not a very professional person) He was more focused on his Facebook messages then speaking to me anyways asked him what is the best he can do on the car and he stated it was $29971.00 and they will only be making $250.00 dollars at that cost. Told him something is definitely wrong with the car as it is pulling to the right. Malcolm was standing there and they both said it was OK for me to take to Mercedes Benz and if they find something major the dealership (bob utter will take care of it) But they were not willing to work on the price so I left.

2 days later Chris Chathcock called from the dealership and asked me if have purchased another Vehicle yer and i have told him I was going to test drive one that day. And he then stated they have dropped the price to $27000 and invited me back to the dealership it was Saturday and I was at autos of Dallas and test driving the other ML63. I have decided to get that car but when they asked me for my driver license I didn't realize that I had left it at Bob utter ford Malcolm never returned it back to me. So I called Chris back and told him I was getting the ML63 for $27000 and he said he can give me his for $26750.00. I told him that was acceptable if they allow me to take the car to the benz and get it checked out the then stated he will speak to his manager Austin and call me back. He called me back about 10 minutes later and stated that was fine and I can take it there on Monday or I can come buy the car today and when I take it if they find something major Bob utter will take care of it as they stand by every car they sell. I once again told him that car was pulling to the right and he stated to give me peace of mind he had his master mechanic looked at the car and everything had checked out and it was just low on Air. And again stated when I take the car to the Mercedes Benz if they find something that is major they will take care of it as they stand by every car they sell.

So I decided to take there word as we have previously done business with this dealership a while back and they treated us really good. We drove to Sherman and did all the paperwork on the car and most if the information have given him on the phone so when we got there it was very fast process as they closed at 5. I did not drive the car home my wife did but the next day when I was about to take the car out to get it washed I realize that the Steering wheel was not going up and down and was making rather loud noise. I texted Chris and told him that there was a problem with the steering wheel and he never replied. So I called Austin the next day and also sent the Email to the GM (which by the way i never got a respond from) . I took the car to Mercedes Benz and they have told me I need a new Steering wheel Column, New brakes and rotors, New spark Plugs. Right had lower arm front control arm was also damaged all set and done they repair were going to cost me over $6500.00. I Called Austin and told him about the steering wheel and also the control arm. He told me to go ahead and bring the car in and they will check it out and he will see what the owner BOB UTTER wants to do. So I took the car in and was told i have purchased the car AS IS and there is nothing they can do and they didn't know about these issues at the time of the inspection. So if anyone has driven this car and know about these issues please call me I am planning on getting an Attorney i already have one witness who said the dealership knew about the steering wheel. Also, PLEASE TAKE YOUR HARD EARNED MONEY ELSEWHERE THESE PEOPLE ARE A SCAM !

I was contacted by Farron Whitefield on a Wednesday about my inquiry on a Yukon Denali, and by Saturday morning I was the owner, he had my vehicle delivered 420 miles! Amazing team! Thank you so much. We love the new vehicle!

Jason did a great job expediting the job my truck
Thanks for the tech who came in early to get the job done.

Roy has been my go to guy for several years. I called him late yesterday afternoon and explained the issues my Escape was having. He had me bring it in right away. He had it looked at this morning and I had it back this afternoon! Very pleased with his customer service!

rude people all the way around from sales to service don't go

Ryan hill was my salesmen he was great and is one of the best he is very nice and very informative and gave me a great dill. I suggest you use him

Doug Mangum was awesome to work with Antony buying a vehicle should work with him
Great team over there to work with very happy experience

Great service from Bob Utter Ford today! Fast Lane for oil change, tire rotation and inspection.

Worked with Ryan, he was not enthusiastic to put us in a an explorer or try another comparable... he said most "starter cars" are ford focus... he was not willing to go above and beyond. I left and went to a different car lot the same day and left with a jeep! Happy with my decision!

Excellent service. Very fast and friendly employees. I went in for an oil change and made a brief comment about another issue I was having, and they were able to help diagnose the problem. Will definitely be returning to this location.

Great friendly honest! Thank you Jane!
The 1st review was posted last year. I just purchased another vehicle with Jane at Bob Utter Ford. Another great experience ! Thanks again Jane!

I purchased a 2015 Ford Escape and couldn't be happier with the process. My nephew recommended Brad Kerrigan at Bob Utter Ford. I have been very impressed with his dedication to meeting my needs during the purchase and following up afterwards. I really didn't realize purchasing a car could be so easy. When purchasing a car, I always dread meeting with finance. Chris McClour made this process fast and very painless. Amazed at what I qualified for and the extras that were added at no additional cost. Danny Smith made sure that I felt comfortable with all the new gadgets. Although after two weeks. I think I need a refresher course. Brad, Chris and Danny seemed very sincere in offering help in the future. I am very impressed with Bob Utter Ford Sales Department.

Jonah Peters was our sales associate at bob utter in Sherman TX. He did a fantastic job in making the car buying process very convenient and simple. He went out of his way to ensure that were satisfied with our purchase. This is our 2nd vehicle we have purchased from Bob Utter using Jonah Peters as our sales rep. We will continue our business both of them in the future. I will recommend both of them to anyone as well.

rude salesman, high prices. drive to DFW and save thousands.

We have bought our last two trucks from Bob Utter and we couldn t be happier!!! We will likely buy our next truck from there, too! Everything was super smooth!

Very comfortable and friendly. Jane, Danny and Chris were great to work with

Kenzie and Jamie were professional and efficient. Very easy process. Pleased with experience. We highly recommend!!

Friendly, helpful and professional employees. Roy, in the service department always makes sure I m taken care of and I don t have to worry.

I love the sever I ve department at bob utter they are so friendly and Jason knows who you are the minute you walk in that is try customer service

I had a great buying experience working with Kenzie Avery. I was surprised at how easy it was to find the right truck, test drive, negotiate and close the deal. This was nothing like the typical dealership sales experience i had looking elsewhere this time or in the past. It is worth the extra drive to do business with Utter.

Jason in service is great,an asset to the company. My 2 problems are still there as they have to have a code to repair anything and there are no codes showing. Both problems have popped up several times since. I will have to live with it.

Customers definitely come first at Bob Utter Ford! This is my fifth time and they do everything in their power to make sure you are satisfied. purchased a 2017 Escape and a 2017 F250 FX4 pickup today. Thank you to Farron Whitefield for a very enjoyable day. I will be back again

I have always had a good experience with Bob Utter however the service department not so much. I schedule an appointment last week and called and verified the day before. We go to drop my car off and they have no record of my appointment. I go back to pick up and pay for my service and the cashier, Delanie, is not friendly at all. Her attitude was beyond annoying and unprofessional but her eye roll when I said something about it was even more disappointing. I would rather drive to the dealership in McKinney then go back to service department at Bob Utter.

Service was excellent and timely. Staff professional. My oly problem is after i left, noticed a mis while at idle that wasnt there when i brought the truck in. Havent had time to see what it might be, looked under hood didnt noticed anything off. Will try n get diagnoised

Ryan and Chris were so great to work with! I bought a truck online and they were so helpful, efficient and professional during the whole process! Highly recommend BOB UTTER FORD!! Thanks guys!

Always do such a great job, especially the body shop!

Fast friendly staff got me in and out quick all need was car inspection

Had a great experience here. We came here right after Hyundai across the street let us sit for 11 hours before rejecting us. We were in and out within a couple hours at Bob Utter, no issues whatsoever. Friendly and quick sales team, much appreciated.

Super friendly, easy buying process, no pressure to buy. I would absolutely buy from them again in the future.

We had a great salesman who made sure to answer any questions we had. So whenever you go to Bob utter ask for Matt.

Very happy with the service and hospitality that doug mangrum showed.

Quick, to the point, answered all of our questions, took us to the exact car that we wanted at the best price in the metroplex (trust me, we searched within 500 miles of our home),and started paperwork right away. It was a painless and wonderful experience and we LOVE our new car! Thanks to Eric at Bob Utter Ford!

Jason & Phil were good service advisors! I will recommend Bob Utter Quick Lane to others!

Jonah Peters was super pleasant to deal with for this experience in finding the perfect vehicle. He went above and beyond and was not pushy at all to go at his pace instead he was understanding and answered all questions I asked and make the overall car buying experience fun! Thanks Jonah!

They are really busy. Got my vehicle in and out quickly for amount of work. Labor was higher than I expected but seems as of post all is repaired