Bob Utter Ford Reviews

Not impressed with the way we were handled by the sales department.

Excellent Dealership. Farron was exceptional in assisting us with the entire process and post purchase follow up.
Highly recommended dealership and professional service.

I have never in my life been to a place that cares more about their customers.

We drove more than three hours today to complete our car purchase of a certified used Lincoln MKC. What we experienced was one of the most pleasant experiences we ve ever had at a car dealer. From the first contact with their online sales associate Caitlyn to the final sale with Jane, this dealership is a class act. Dare I say it was Utterly perfect? Well, I d do it again. We got a fantastic car at a great, honest price. There was zero funny business and the entire transaction was totally transparent. I actually enjoyed the whole process, which doesn t happen at car dealerships. And if we ever decide to trade it in, I m so happy with both my Lincoln and this dealership, next time I ll skip the internet and just call them directly.

Mike and Malcom were great!! They were both very attentive and answered all my questions. They had the Kia Soul GT line that I wanted at a great price. Would definitely purchase again from their location. Highly recommend.

My air conditioner quit and my service engine light kept coming on (and going off.) But I needed my car on Tuesday afternoon and the part would not come in until Tuesday morning. Bless their hearts!! I got my car back in time, the air conditioner was working great, and I owe a big debt of gratitude to Jason for pushing the paperwork through after Terry finished with it. They went above and beyond. Thank you.

Not happy they said they would get me an a another car why mine was being fix. That did not happen. Very unhappy Very .

***BE CAUTIOUS ABOUT DOING BUSINESS HERE. I would rate Bob Utter 0 stars if I could. I would recommend never buying or getting your vehicle serviced at this particular dealership. I not only bought my vehicle here (which wasn't that great of an experience), but I also made the mistake of taking my car in to get work performed on it. They inspected my car and made the repairs without getting my consent on it first or even giving me an estimate. It wasn't until after it was all said and done that they called me to tell me the total cost. Of course they offered to remove the part and put back in the old one but I needed my car to get to and from work and other places and didn't want to wait on getting it fixed any longer than I already had. I even spoke to the owner about it because I felt like the way it was all handled wasn't right but again to no avail. I'm not telling you not to do business with them but if you do, exercise extreme caution and make sure you have an estimate or are at least aware of any and all repairs they purpose making before they do so. Finally, full disclosure this occurred a few years ago and my family and I haven't done business with them since. If their best practices and workflow have changed since then, it's possible but beyond me to comment on. Good luck.

I bought my car here and I have had nothing but the best service. Everyone is smiling and quick to help. I went in for an inspection and they were quick and efficient. I would recommend this place over any other place in Texoma. No one gives service like the people at Bob Utter Ford/Kia!

Highly recommend going to Bob Utter. I worked with Kenzie and Malcom on my Truck deal and it was the best car buying experience I ve had yet. First of all they were never pushy, never blew up my phone and they gave me the best deal of any dealership up front. It was by far the most painless experience I ve had purchasing a vehicle and I will definitely be going back when it s tome for my next one!

great place to get the car serviced! the facility is clean and neat, employees are friendly, helpful and organised. i actually look forward to stopping in, always a pleasant experience. Thanks, Bob Utter and crew.

Great dealership. Best salesman Doug! He showed me everything about my new truck. Finance guy was great too.

Friendly and accommodating staff with relatively fast service

They sold me a $4000 pos extended warranty. Leading me to believe it was through ford and it is not. They are misleading. Also, I was not given all the paperwork. You live and you learn...

Quick service looking into an air-conditioning issue along with doing an oil change.

It was easy to schedule an appt. We got there a bit early, but they pretty much got right on to the manufacturer's update and then on to finding out why check engine light came on. Found the problem and fixed that in a very timely manner. Matthew kept us informed and updated through the whole process. Comfortable waiting area. And we left with a newly washed car, which needed it, due to all the dang pollen. Only reason it's not a 5 star is due to typically high dealership prices. The people were grest, that I dealt with.

The servicemen were polite, friendly and professional. Kept me informed of repairs and explained everything thoroughly. Everyone seemed knowledgeable and willing to provide excellent customer service. They even had coffee!

Great guys. Matt orr was very helpful and patient I would recommend them to anyone who wants a new or used car!

Very polite & helpful took a while to get though the process due to some computer issues

Service was fast and efficient. Those lube rack guys deserve a big raise!

Very knowledgeable sales lady , Kenzie Avery. She knows trucks. No pressure at all. Called ahead and she had the vehicle ready to look over. Worked with me on financing and given choices. We went with my Credit Union. Took day or so due to my research for best deal. Again, no pressure. Malcomb in finance also easy to work with. Paper work had no surprises. Great truck buying experience. You re a person, not a number .

Just bought a F150 and Jonah Peters made it very very painless. He was very knowledgable of the the vehicles I was looking at. He paid special attention to what I was looking for and showed me exactly what I was looking for. Had one of the best experiences ever buying a truck from Jonah. Even the finance people made the buy very painless, short and to the point, no hassles, and was in and out quickly. Jonah and the other people at Bob Utter really make you feel comfortable when making a purchase. Thank you Jonah Peters, love the truck!!!!!

I highly recommend Bob Utter Ford, Lincoln. My husband and I have bought several vehicles from this dealership and have always been extremely satisfied with the service.

Had a great experience buying my new car from Bob Utter Ford!

Chris Mitchell did an excellent job getting us taken care of at Bob Utter. I have bought several vehicles in my life and this was the easiest transaction I have experienced to date. Dustin did an excellent job with the finance options along with extended warranty options. Finally, Danny was phenomenal when it came to setting us up with how to utilize all the technology available in our new Ford Explorer.

Mike Mounce was great to work with! Honest, responsive, and went above and beyond to get us exactly the car we wanted at a great price. Then they went out of their way to make the buying process quick and easy. Cannot recommend them enough!

Again another great transaction with Jay and Dustin.

The technicians knew exactly what the issue was with my car and had it up and running in no time. Great service and friendly people!

Recently when I was driving home from the hospital (1 hr. away), the low tire pressure & oil change lights came on. This was very stressful as I was making a short trip home to drop off things and pickup things to take back to the hospital and always try to minimize my time home away from my husband. He has been hospitalized for 10 weeks and I have been staying with him night & day.

I immediately called Roy that I was coming in and he said he would be waiting for my arrival. Upon arrival, he immediately took care of my problems and while there, he took care of other miscellaneous things to make sure I would not have any immediate problems as I was traveling back & forth from the hospital every 7-10 day.

I was immediately driven home by one of their drivers and when my car was ready, the driver picked me up at home. Everything was done in such a timely manner, it was such a big help to reduce any anxiety. THANKS TO ROY FOR TAKING CARE OF ME AS HE ALWAYS DOES BUT THIS WAS VERY SPECIAL, OVER & BEYOND THE USUAL COURTESY WE ALWAYS RECEIVE FROM HIM!!

Wonderful experience buying a car! The best customer service around!

Easy smooth buying experience, service and repair has been very easy to deal with. Will keep coming back to this dealership in the future for my buying and service needs

Jane, Ryan and Chris made the car buying experience painless. Before I got to the dealership, the team at Bob Utter Kia was able to provide me the information about my new vehicle and trade-in that I needed to make a great purchase decision on a new Kia. The time spent at the dealership was really fast to get me back on the road in no time since I was coming from Dallas. Phenomenal experience!!! I will be a Bob Utter Kia customer for life.

I arrived at Bob Utter Fast Lane about 5:10 fully expecting to be told it was too late to have my car serviced today. To my surprise, i was greeted at my car and told not at all, we can get your scheduled maintenance completed right away!
The service mgr was very friendly and drove my car right in! I watched the servicemen through the window rotate my tires, check and fill my fluids, change the oil, and do a head to toe inspection of my car. They were very thorough and i appreciate the service they provided!
I drove out feeling much more confident in my car and very pleased with the service!!
THANK YOU ALL SO MUCH!!

Could not have asked for a better experience to a bad situation. Never once did I feel frustrated. The team took awesome care of me. Also would highly recommend the KIA roadside insurance policy!

Marty was incredibly helpful taking my multiple phone calls and talking me through step by step to get my car to go back into gear to make it to the service department. Then getting me into a rental car and my car was fixed in no time, Marty s the best!

Farron Whitefield was a wonderful salesman to work with. I love my BMW and could not have asked for better service from the team at Bob Utter Ford in Sherman.
Will definitely recommend to family and friends.

One if the most pain-free new car buying experiences I ve had. The entire Team worked together to make the process move as quickly and smoothly as possible - from sales, to technology education, to financing, detailing and ensuring I had a full tank of gas. They worked together and were very respectful of my time. Well done Team Utter!!

These guys are awesome! Just purchased a pre owned Lexus from them and couldn't be happier. Thanks to Adam Hulsey for giving me a great deal and taking care of everything and to Chris Mclour for the great financing. They were very generous with my trade in and took great care of me all around. I've never written an online review before but felt compelled after the excellent experience!

Excellent sales person Chris Mitchell, we ended up not buying a ford (could not come to the price we wanted to pay) but Chris did what he could to try to get us in a new ford truck. If your interested in fords go see Chris Mitchell he will work for you. I hate working with car salesmen but Chris was great!

My Explorer had contaminated fuel. Everyone in the Service Dept treated me as if I we their only Customer. The Service writer Jason Weaver patiently took my daily phone calls and was very pleasant to work with. The Service Manager, David Pryor, and the Shop Foreman, Ben Aukes, took the time to meet with my husband and I and the gas station's investigator to explain to him how the fuel seriously damaged my vehicle. Most dealerships would have just repaired my vehicle, took my money and let this be my problem. Bob Utter took great care of me and my vehicle.

Chris Mitchel was a very patient salesman. He was with us for a very long time. He was great at explaining things to us and answering all our questions. I think he truly gave us the best deal and also helped us decide what was best for us.
We would come back to this dealership for all our future vehicles due to Chris. We also would recommend it to all our friends and family.

Highly Recommended. Ryan Hill went beyond the call of duty to get us the car we wanted at the price we wanted to pay. For the best deal around, go to Bob Utter Ford, Sherman Texas and ask for Ryan Hill. No high pressure, he listens to your needs and wants, and tries his best to fill them. Good selection of vehicles, and if they don't have the exact car you want, they will get it and not pressure you to buy something just because it is on their lot.

We cannot say enough positive things about our experience! We have purchased many vehicles and hands down this was our best experience! Kenzie Avery is a hard working, intelligent, sweet, down to earth sales woman! Thank you for blessing our family!

Quick in and out oil change. Was greeted promptly and in a few minutes my truck was ready. Great staff!

Great experience, staff did everything in their power to get the deal done that best fit our budget.

Very pleasant sales rep knowledgeable on car got a good price on a good vehicle.

Kyle, our sales associate, was extremely accommodating and transparent throughout the vehicle selection and purchase process. We have purchased luxury automobiles from the top rated dealers in the DFW metroplex for years and I am without hesitation stating our experience was equal and in some ways superior with Kyle and the Bob Utter Ford team! Thanks Kyle and the Bob Utter Team!

Mhusband and I had an excellent experience buying our Kia Soul GT from Dale at Bob Utter Ford Kia. The process was fast and painless. Best buying experience for me and I have bought a few cars! Thank you!

From the minute we walked onto the lot, Erik was extremely helpful and informative. After we settled on the Kia Sedona, Danny went over all of the technological gadgetry on the dashboard. Even a simple guy like me could understand how to use it after he explained it. After that Chris took care of all the financing and paperwork that goes along with it. The whole experience extremely pleasurable without any pressure at any point during decision making.

Dustin McCormack was the worst when we went to sign paperwork to get a different vehicle. Cursing at my family because we are Brad Kerrigan s customers 100%. Nothing was done about the hateful remarks to me nor my family. Everyone who needs a new vehicle needs to go to Brad Kerrigan at Sherman Chevrolet Cadillac and tell him I sent you. He will take better care of you than any other salesman around.

Awesome service!! Great customer care! Fast and friendly! Will definitely return everytime for the service of my Lincoln!

This was the best experience I have ever had. Jay was very helpful and they made it happen. Fastest experience ever! Thanks

Ryan Hill did a great job working with us to find the right vehicle and terms we were happy with.

From our sales person Jane to dustin who did the financing i was well taken care. It was the quickest and most painless car buying experince i have ever had!!!!

Fantastic dealership!... Great TV commercials, too!

Very good sales experience and staff. Everything explained clearly.

Outstanding dealership! Farron Whitefield is the guy to see. He worked hard to find the right truck for my needs and budget. An all around pleasant truck buying experience!

Great service department they always take great care of my car and treat it like it is there on!!!!!

Service department did an excellent job making sure my vehicle was fixed right the first time! Thanks guys and gals!

Just purchased my 3rd vehicle from this dealership and would highly recommend them along with Tommy Ellis was my salesman

Awesome Technical Staff, timely, and professional.

Don t change!!!

Good people to work with on getting a car for my daughter. Paperwork was ready to go when I got there. Answered all questions, we asked.

Have been a customer with Utter Ford for years. Always good service and a excellent product.

I Really appreciate everything that was done for me by both the salesman in the finance officer however I did not get the owners manual with this Mercedes and I checked online through eBay and it s $150 because there s like eight or nine different manuals or Books and also I want my key fob doesn t work I don t know if y all have another one like that they are or what the problem is but other than that I really love my car and appreciate all that you have done thank you Sharon Faulk

This is the 2nd time I've bought a car from. Jane Smallwood. She really helped and I felt there was no pressure from her. She went out of her way to get me into something I could afford. The finance manager was awesome explaining in detail the paperwork over all I'm happy

Poor deals, follow through, financing. No simple interest loans here.

My Expedition was finished same day despite not having the needed part on hand. Good service.

Drove from OKC to buy a car here because they had the best deal I could get anywhere. They made it worth the trip! Great experience!

My man Geoffrey will hook you up with that new Ford you've always wanted

I was looking for a specific used truck at a specific price. I'll admit I was being picky. Most other dealerships I talked to never called me back. Brad Kerrigan did a great job finding several vehicles that matched my needs. And all the choices he gave me were right in my budget. Even after the sale he continues to go above and beyond! I'll be back for sure to buy my next truck.

Chris Mitchell and the Bob Utter Ford Family are absolutely Amazing! They have been there for me in answering all my questions and concerns. I truly appreciate their time and kindness... They go above and beyond to make sure you're happy and your buying experience is a great one...

Great service! Sales person Doug mangrum did a excellent job in helping me.

Kenzie was great to work with. She helped us with a great deal over the internet and made it easy to come pick up. Thanks for everything.

Absolutely the best service Ive had at a ford dealership. They were very friendly and accommodating. I was having an issue with my radio and they figured out what the problem was quickly. I really appreciate all the help I got and the wonderful staff.

Fast and very cost effective to do business. Love Bob Utter Ford!!

Dropped in at almost closing time, they took care of the service asap. Clean location and nice people

I bought my car here and bring it when it needs repairs. Very good people, they have my trust. I would definately recommend.

Been searching for a Kia Sorento for several weeks. A couple that I liked sold elsewhere before getting a look. Contacted Mike Mounce at Bob Utter regarding a 2017 EX. He provided all the details regarding purchase and emailed it. We met Mike at the dealership, test drove the Kia, and sat down to write it up. He was very friendly, professional, and answered all of our questions. Dustin McCormack, finance guy, got us in and out quickly and was super friendly and fun to work with. Once the transaction was completed Mike had the car washed and had a couple marks on the passenger door buffed out. He even filled the gas tank! This was an amazingly positive experience from start to finish. We highly recommend taking the time to drive to Sherman to visit Bob Utter Ford-Lincoln-Kia. You will not be disappointed!

My car is running back to normal thanks to your great service!

I just want to thank Terry Thomas and Malcom @ Bob Utter ford in Sherman, for all their help! Both gental men were very honest, helpful and treated me the way a customer should be treated. Very professional group of guys! Keep up the good WORK!

My first time getting an oil change here, and I will definitely recommend! The employees were very nice and accommodating!

I have been very pleased with Bob Utter Ford each time I have my car serviced there. They are quick, efficient, professional and they truly care that you are satisfied as a customer. You are greeted upon arrival and all your concerns are addressed. There is one employee in particular that I feel goes up and beyond in his job. This is Jason Bishop. I hope Bob Utter Ford never looses this employee and that he is truly appreciated by management and staff. Though this is a costly trip to come to Bob Utter Ford, due to repair costs, etc. it is also a pleasure trip because you feel welcomed and appreciated. Your hard earned dollars are understood by the staff. From the moment you walk in to the moment you pay your bill and leave you feel appreciated and cared for. I have great trust in all the employees from the front desk, to the mechanics to the the young lady who takes your payment. I can not say enough good things about the Bob Utter Ford Service Department .

The staff is very awesome especially Meagan my salesman she went above and beyond. Kit the finance guy was very helpful and explained everything very well. Overall I am very pleased with Bob Utter and will be back.

They provided excellent service. Oil change done in a timely manner, rotated tires and provided a complementary car wash.

We were shopping for a used manual transmission Jeep to tow behind our RV. We had the blessing of working with Farron Whitefield. He is a gem. We traded in our VW Bug for the Jeep. He made the process so easy. He listened to what we wanted, and he even customized the vehicle to fit what we needed. Farron was helpful, easy to work with, and the used Jeep looked brand new on pick up. If you are in the market for a new vehicle in Sherman whether Jeep, Lincoln, Kia or used please go see Farron. You will not be disappointed.

I just purchased a new truck from them and, as always, Doug Mangrum and Dustin McCormick made the process quick, easy and painless. I have worked with them on several purchases and have always been happy.

Did a great service to my grand marquise I needed that

They advertised a deal on an auto and it was everything they said. No hidden fees! No bait and switch! We drove two hours and saved $1000.