Bob Utter Ford Reviews

Above and beyond is all I can say. Every interaction I have had with them has been a positive experience. They definitely put the customer first. Would recommend to anyone.

Love this service department! We always take our vehicles to Bob Utter! The staff are extremely knowledgeable and they are respectful.

Great service! Had my car battery checked and changed within 30 minutes.

Friendliest staff I ve dealt with by far, car issues are always stressful but Jason Weaver, (service advisor), kept me updated with every step and made it a smooth process! I would highly recommend Bob Utter!

Thorough, professional and prompt. Reasonable prices!

Easy purchase negotiation. Good price , great sales personality

great experience. go see Jay Townsend for your next purchase

Phillip very considerate and well informed of products and services.The waiting room is much improved.I ll be back

I love using the service dept at Bob Utter Ford. Roy is so nice, helpful and very knowledgeable about my car.

i purchased my new 2013 Ford Fusion Hybrid at Bob Utter. Jon Soliz was my salesman and was extremely helpful. I researched this car for weeks before i decided to take the step towards purchase. I was impressed with the amount of knowledge he had on the the hybrid component, options, features and the overall vehicle. (remember i researched this car for weeks) he validated all that i researched without hesitancy. I basically told him what i wanted, when i wanted and how i wanted to pay and it was done! He sat down and helped me search for the exact model, trim, color down to the wheels that i would not anything less than what i already had my mind set on. Everything met/exceeded my expectations. Definately high on the bar for Customer satisfaction. I definately felt that it was important enough to him to take the extra time to make sure i was purchasing what i really wanted! I highly recommend anyone in the market for a new vehicle to call Jon at Bob Utter. Thanks Jon!

My air conditioning was not working in my car. Called Bob Utter Service to schedule an appointment to fix the problem.. dropped it off at 9am, did not hear a word back, they called the next day and said will have to order a part to fix the a/c. They did not tell me it would take 2 days to fix the problem. I was without a vehicle. Picked up my escape, and said they would call for me to schedule an appointment when the part came in.
Fast forward to the next week.. Friday came, I called and was on hold 3 different times. Finally got someone to answer and they said the guy I was working with had taken a half day Friday and also the part came in earlier in the week. I was not informed.
Then I scheduled an appointment to leave my car to fix the a/c problem the next Tuesday morning. Dropped my car off before 8 AM.
The guy I was working with still was not sure why I was dropping off my car. I got no word on how long it would take to fix assuming 1 day since the part was in.. called them Tuesday around 3 and said i would need to leave my car again overnight til Thursday.. After scheduling an appointment. And not having a spare car to offer me to drive Tuesday Wednesday and Thursday. We were never advised this repair would take 3 days, especially when the part was in. Lack of communication.
So 2 weeks to fix my car with no phone calls to inform me when parts came in, how long it would take to fix etc.... not sure if it s because my car was in warranty or just how long they usually take to fix and not inform customers ????

Jason Bishop is the reason for me to have my car serviced here

Great service, quick response time, personnel keeps you informed. Would highly recommend them to anyone.

Great selection, good prices & nice staff! We used Jay at Bob Utter Kia and he was wonderful!! It was the best car buying experience we have ever had!!

I came in for an oil and fuel filters change on my f250 super duty after lunch on a Wednesday and was out in about an hour. Employees were friendly to me and I left happy.

Adam Hulsey is great to purchase from at Bob Utter Ford----A++++

Jay did an exceptional job he got me in the right car for me and made me feel comfortable about the whole process. I was also showed how to use everything on my new vehicle. Highly recommend

Great car buying experience! Chris Mitchell was awesome and got me the exact car I wanted at a great price, go see him!! #chrismitchellexperience

Bought 2016 Explorer from Kyle Rothenberger. If you're in the market for a vehicle, I would highly recommend seeing him. He did a great job finding us the exact vehicle we were wanting.

After I totaled my 2016 Edge, Doug and Tommy went to work finding me a replacement that exactly fit my requirements. Couldn t have asked for any better service.

Bob Utter Ford got me in and out quickly for an oil change after our trip from Seattle

Came faster than estimated time and was super helpful!

Quick and efficient car buying process. Adam did a great job getting us in quickly and working out a deal. Kit was very helpful with signing the paperwork!

Amazing customer service, Mathew at the quick lane really took the time to provide options and wanted what s best for both my vehicles. Will definitely recommend to friends and family.

The service Department at Bob Utter is top notch! I took my car in to have a couple warrenty issues fixed. When Damen, the service rep handling my car, hopped into my Explorer to move it, he noticed a sound I had dismissed as tire noise. He latched on to a repair tech, and took him for a ride. The repair guy diagnosed a wheel bearing going bad. So in addition to the work that I had planned to get done, they corrected a potentially dangerous mechanical issue. The service department at Bob Utter is fantastic!

I was immediately greeted by Philip with a smile and offer of assistance upon entering the Quick Service Center. I was happy to see the social distancing and the requirement of mask wearing, as well as acrylic shields at each customer service station. The center was immaculate and appointed with free water and coffee and snacks for purchase. My work order was efficiently prepared within a few minutes. While I was waiting for my friend to pick me up, I sat at the counter overlooking the oil change bay and saw a young man mopping what appeared to be an already clean floor. That young man obviously took pride in a job well done.

I received a call when my car was ready and when I checked out, Jason went over the details of my service and notified me of several promotions that the dealership had available and those in conjunction with Ford. When I walked up to get in car, I was pleasantly surprised that my car had been cleaned inside and out! What a treat! More than anything, I was impressed by the genuine customer care exhibited by each Bob Utter employee I encountered. Honestly, it was the best customer service experience I have had in years. (Spent my entire career in commercial property management and I would have loved to have been able to instill this level of customer care in MY staff). Truly! Great job guys. You ve made a customer for life. Thank you for making a very positive impact on my day!

I needed service on my truck and was able to get it in pretty quickly. They figured out the problem, had to order the parts but I was able to pick it up the next day. They even had a shuttle service take me home...so convenient!! It works great and everyone was so personable...thank you Marty and Jason!

Kenzie Avery..you are an amazing salesperson
Kit Staton you are an amazing finance person
Danny the Truck Feature consultant, great job...
I highly recommend Bob Utter Ford for any of your Ford Needs...
My 2018 F150 4x4 is amazing...

We went there expecting the usual car dealer runaround but my dad and I were both surprised at the helpfulness of the people that work there.
My dad is 88 years young and everyone was respectful and helpful.
We got a great deal on a 2020 Ford Ranger that is completely loaded and the most perfect color of Race Red.
And the sales rep kept us informed of the steps as we went through the car buying experience.
The whole car buying experience was the best one I have ever been through!!!
Thank you to our sales reps Matt Orr and Jay Townsend!!!

Meghan and Brent as well as Chris did a great job with great customer service.

Great friendly staff. Doug was great! Made for a easy painless purchase.

Bought my truck from Jonah peters and couldn t of asked for a better salesman. Jonah and Tommy Altland put together a deal for my trade in for a 2019 f150 and the process was smooth and enjoyable. Will go back and see them on my future purchases and recommend them to friends and family.

They always do a great job... that s why I always go to them.

Fastest car purchase of all time, friendly service, great price, fast transaction. This is what car buying should be.

It was great Jason Weaver took really good care of me and had me in and out in no time already new what I was there for and paper work done before I even made it in the door

Fast, Friendly Service. I felt like I mattered at Bob Utter KIA/Ford/Lincoln. Thank you!!

Excellent customer service. They go above and beyond. Love that they give customers the printouts with graphics/results of diagnostics (so that people like me who aren t educated about autos can understand what is going on).

Great service. Friendly service writer. Decent price. Repair of A/C another A/C repair shop gave up on after 5 days of not being able to fix the problem

I live in Rowlett and found a better deal at Bob Utter online. Did all the negotiating including trade in of my car over the phone. When I got there everything was as agreed. It was a very smooth transaction. No problems. Very nice to deal with.

Very helpful with the right information and very easy to work with and got a good deal on a new car . High Recommend

Service advisors were friendly and professional. They repaired my transmission and I got my car back a day before promised. Would recommend

Had a phenomenal experience with Kyle, he worked hard to get me in the car I wanted. Now I own a 2019 Ford Edge Titanium with absolutely no hassles. Great job Kyle!

bought a new fully loaded truck and took it in for warranty work and they won't give a loaner. If you're gonna buy from them best buy two so you'll have something to drive while they work on the other

BOB UTTER FORD IN SHERMAN TX was a great dealership to due business with. Excellent customer service from start to finish. Douglas Mangrum was our salesmen and he listen to what we wanted and we purchase the of our dreams. Everything when smooth. A good place to purchase a Ford.

We purchased a Ford Edge and the experience was great. Austin Rice is both professional and knowledgeable, working hard to provide the best deal possible. We have since used Bob Utter service department and again they showed the highest level of professionalism and work was performed to our complete satisfaction. Bob Utter Ford is a great place to buy a vehicle. We will definitely buy our next vehicle from Austin Rice @ Bob Utter Ford.

My experience with Bob Utter Kia was amazing, specifically with KC Wortham & Dustin McCormack for their zero-BS & honest customer service. The process was efficient with minimal back-and-forth interactions. I was able to find the two vehicles I was looking for, finance & pick up by the next day...in & out in 30 minutes! You can not beat that kind of service. I would definitely use KC & Dustin in the future for the purchase of another vehicle.

No appointment, but was worked in quickly for Oil, filter and tire rotate. They checked all fluid levels, brakes and suspension parts all OK. Friendly and kept me informed how the process was going. The visit took about 50 minutes from my arrival to my departure.

This guys are great. Very professional, helpful and doing everything possible to make sure I was satisfied with their service.

Salesman did not have updated pricing on his inventory. They tried to see us a car advertised online at $27400 for $28800. Not sure if a simple mistake or dishonest sales. Car had been check out by the dealer only to find that on the way home the Sync 3 system was not functional. I have now had to make multiple trips back to the dealer to fix this issue and it is still unresolved.

I came in with pre approved financing and was treated very rudely by the finance person. When asked if they could beat my rate the employee responded well, 3.74 is lower than 3.75 isn t it? Very arrogant. The only reason we purchased here was because we liked the vehicle and were so far in to the process. Buyers beware.

First time to come here and I was having a truck checked out for a pre-buy inspection. They were very thorough and friendly and found a few things that I did not notice on my own inspection. Would recommend to anyone for service needs.

This was the nicest place I ve ever been to as far as a dealership to get my oil changed. They ve got a beautiful setup. From the minute you drive up and are greeted warmly, then being shown around their waiting area, to being checked out and told exactly what was done to my truck. And it was so much more than an oil change. They rotated my tires, checked the tread left, checked my break pads, and topped my liquids off. They did all of this for less than the drive up place across from Kroger wanted to charge me just for the oil change. I now know I can take my Ford to the Ford people who know how to handle my truck and I won t have any worries in the future. Thanks so much.

Damon takes the time to explain the issues with the vehicles! Great team!!

Phillip Milan worked to get my oil changed. He also did the works and had my car ready for me! Great job sir!

We've bought and traded a couple of vehicles with Doug at Bob Utter. The experiences has been excellent.

KYLE was the best sale person. He took time to show us multiple vehicles. Answer all my questions. I found the one I wanted. Thanks Kyle

Bought a Stinger GT2, great experience, price, and knowledgeable sales staff. Will definitely consider buying from them again.

I recently purchased a new 2015 Ford F250 XLT from DOUG MANGRUM at Bob Utter Ford. Smoothest transaction ever. Doug was knowledgeable, friendly, & didn't waste my time. No gimmicks or games; I felt like he was forthright & trustworthy. I came away with a great deal! Would definitely recommend that you go by & see DOUG MANGRUM for your next vehicle.

Excellent service experience! Philip was quick, thorough and very nice! He even noticed that my tag was out and made sure that my state inspection got taken care of! Wonderful job! Great experience!

Kenzie made everything fast and easy. Straight shooter.

Ryan Hill and the rest of the staff at Bob Utter were great. They worked with me on the trade in value of my car and got me into a CPO 2017 Mustang GT. I love the car and the service I received. Excellent people who really seem to care about their customers.

It was the best service I've ever had with buying a vehicle.No games just good customer service the process was quick and easy made a deal and received my car the same day .Definatley will buy all my vehicles through the Utter family

My recent experience with purchasing a new vehicle from Bob Utter Ford in Sherman, Texas was a very good one. Our salesman, Terry Thomas, deserves a tremendous amount of credit for making it so. Everyone was fast, courteous, and really listened to what we desired. I highly recommended buying your next vehicle from Bob Utter Ford in Sherman, Texas.

My truck i purchase great but most of all the service that I have received from this company has been outstanding all the way around from the salesman to the service department to the parts department I will probably go nowhere else from now on I was highly impressed

Service department needs a lot of work on customer service and better training on maintenance programs

This is for the Quick Lane. Fortunately I ve never had any problems with this place, but today all that changed. I had just placed 2 winning lottery tickets (1 $10 and 1 $1) in the center console tray literally 5 minutes before arriving. I also purposely took my wheel lock out and gave it to the service guy personally along with my keys because the 1st time I went there I watched the techs dig through my console looking for it! As I paid, the service guy explained everything they had done, gave me my keys, but did not give me the wheel lock back. I asked him where it was and he showed me in the notes where it said place wheel lock in console tray. He went out with me to make sure it was there but we found it in the glove box instead of the console. After he went back in I looked in my center console to find the $10 ticket missing! I looked everywhere twice to make sure I didn t misplace it but nothing. I went back in, told them what was going on, and they questioned the techs! They also went over video and said they couldn t see anything! Of course you can t, there s not a camera inside the truck. I know $10 isn t much, that wasn t my issue at all! It s the fact that I can t trust this place to simply change my oil without worrying about some thief working for them taking something that is mine. I won t be back!

First looked in Dallas at Ford dealerships and felt like I was just a number passing through, that if I didn't buy, there would be someone else right behind me that would.

Then I called Bob Utter Ford in Sherman and asked if they had any red Escape SE's in their inventory. Not only did they have a wider variety to choose from, they asked what the purpose of the vehicle was and did I need a 4wheel drive. Yes, of course! No one else had asked me that question and I realized that if I had bought from one of the Dallas dealerships, I would not have gotten what I needed. So I drove up to Sherman, getting there around 6pm. At a time when most staff is probably ready to go home for the evening, I was met by cheery, over the top accommodating folks. Tommy, Kyle and Malcolm were all wonderful guys to work with and they gave me a better deal than what I had found in Dallas. I bought my 4wheel drive red Escape SE and loving it! Thanks y'all!!

If you're looking for a dealership that treats you well, get out of the Dallas metroplex - make the drive to Sherman - you'll be happy you did!

I think it's just a great place to get the service done on my car.... they do a great job and are very professional

Very good ! Well pleased . Thank you very much Mrs. Nelson

They always take good care of my wife and I. Thank you Cody! He's the best tech we've ever had-thank you!!

Excellent service. Eric W. Went above and beyond for me. Vehicle is in top shape and I am very happy. So glad I went with them.

I have used them for years and have trusted them with repair and maintenance and had excellent results. Roy is very attentive when I called with problems with my Escape late in the afternoon. He fit me in to their busy schedule and had my car fixed the next day!

Service is always great. Even when there s a million people here I m always in and out quickly. Prices are great and the guys are honest and reliable. Online service scheduling is a bonus for sure.

Great experience. Doug Danny and Chris did a great job for me throughout my whole process.

Straight forward, HONEST,FRIENDLY ,FAST and to the point. Will definitely be back for future purchases!!!

Good service, had to wait a while but had nice waiting area and coffee very good.

Very thorough, capable and very quick...will definitely come back and have already recommended to family! Big thumbs up!

Damon Burley did a fantastic job getting my 2016 Soul fixed up and the car was washed and vacuumed. Wonderful experience and will buy my next new car there.

This was the best experience at a Ford Service Center that I have had. I had the pleasure to work with Phillip. I went in for an oil change and the multipoint inspection. He greeted me and made sure all of my questions were answered. He showed me the waiting area and pointed out the complimentary beverages. The process was the quickest I've had, under an hour. He made sure I understood everything on my vehicle report and was aware of any issues. He continued to answer all my questions. I will return again and recommend them to others.