Bob Utter Ford Reviews

Wonderful experience, as always. Superior service at a quality price. I take my Ford and Chevy here because they are trusted. Alot better than those crooks at Ramey.

Roy from the service dept. was extremely helpful and quick with answers. Very nice guy!

Wow. These guys made me a deal on a truck that you wouldn t believe. From sales to finance, amazing.

Phillip at the desk was super helpful and really nice! I will be a returning customer.

We have been customers for 5 years, and they have always given fabulous service, even when I walk in with an emergency, on a super busy day!! They really make an effort to know you by name and treat you like you are more than just a number. So appreciative, Roy!

Hands down, the most stress-free experience buying a vehicle...Ever!!!

Very friendly and fast service, from Doug Mangrum. I would definitely purchase another vehicle from Bob Utter Ford.

Very pleased with my experience at Bob Utter Ford. Assisted by Brandon King, who was both courteous and helpful. He patiently and thoroughly answered my questions.

The Quicklane staff are friendly, the waiting area is nice with clean restrooms. I like that Ford technicians are using Ford brand oil & fluids.

Phil in tje lube shop probably has the best customer service, definitely goes above and beyond and look forward to working with him with my vehicle needs

Always treated very well. Never leave feeling like I've been duped. Pleasant car buying experience!

Our car broke down on our way home from camping at Ray Roberts State Park. They took care of us like we were their best customer. Service Center has us back on the road again. This this how patrons are supposed to be treated.

Had a great experience with exceptional customer service.

Very pleased with the dealer , very helpful , respectful , took time to explain the smaller details . Worked with us for the payment options . Definitely going to be a repeat customer !

Excellent Experience! The salesperson, Kenzie, was very nice and worked to seek out and secure the exact 2020 F-350 of my choice. The finance manager, Malcolm, was extremely knowledgeable and helped me secure the best financing plan available to fit my budget. The tech support assistant, Danny, was extremely thorough in explaining the new features of the truck. We spent over an hour going over everything on the truck. Overall, in my 44 years of car buying experience I have never been treated any better that I did at Bob Utter Ford in Sherman. These folks have their vehicles marked down to a super competitive level before you walk in the door, and they will give you the best possible deal on your trade-in.

WHY SHOP ANYWHERE ELSE!!!

Great group to work with. Prompt response and service. Looking forward to future business together.

Mike was amazing at finding the best car for me. I will recommend him to my friends
Danny was very helpful explaining the dashboard tech also. Great experience.

Terry Thomas was the BEST!!! Go see him and buy a vehicle from him!!! He is the best sales person in Grayson County!!!

Everyone at Bob Utter Ford, that I came in contact with, was super nice and ready to help me in anyway. With the help of Jonah, I was able to get the car I wanted with in my price range. They made my first time car buying experience very pleasant and were sure to make sure I comprehended everything we discussed. I would be happy to business with this wonderful company in the future.

Love the new car
Friendly service

These guys at Bob Utter Ford are amazing! I found the exact Telluride I was looking for online. Eric did not waste any time getting in touch with me and providing me with the information I needed. Eric and Malcolm both were friendly, upfront and honest. My husband and I felt extremely comfortable purchasing from these guy via phone without even seeing the vehicle in person. We live 270 miles from their dealership and they had the vehicle delivered to us the same exact day. If that is not exceptional customer service, I do not what is. Eric and Malcolm both followed up with us to make sure everything was good and that we were happy. I can not thank you guys enough from making this car buying process a smooth and pleasant experience! We are so happy with our new ride!

Had a great experience buying my new car from Bob Utter Ford!

Excellent service! Fast and easy process and very friendly team!

Trevor always takes good care of me. Won t go anywhere else for my service.

Shortest time I have ever had in a dealership buying a vehicle. Already had vehicle picked out and financing approved prior to walking in. Was out with the new vehicle in less than 30 mins. Painless.

Just bought a new to us truck. Had a lot of help from Doug Mangrum best salesman ever and Rickey Hix. They were both good to us as was Dustin. Very cooperative and understanding in meeting our needs/requirements. Best help ever! Would recommend them to anyone looking for a new vechile!

I basically purchased a F250 from an ad online and drove up on a Saturday to pick it up. This dealership from sales through a complete and thorough orientation was as smooth and pleasant as anyone could ever hope to receive.
Keith Pinkerton

Great experience, Staff very helpful. The only thing they didn't reset my oil life.

Hands down, the most stress-free experience buying a vehicle...Ever!!!

Very professional and friendly staff. Service was done in a mannerly time. What was done was explained thoroughly. Thank you for a pleasant experience!

This is the second truck I have bought from Jane Smallwood at Bob Utter.
This time I flew in from New Orleans I was so happy with the truck. I am very particular about the quality of a used vehicle. Jane knows this and found exactly what I wanted and at a price I could live with.

Professional and great service we were stranded and broke down the staff at Bob Utter took good care of us and saved our vacation Thank you to all who helped!

Ryan Hill was our sales person. I told Ryan what I needed and he made it happen. I got a lower payment and a way lower interest rate. I am very satisfied with my experience at Bob Utter afford and have already recommended several people to do business with them. I love my new car. The financial guy was a pleasure to work with too. I will definitely do business there again.

They made my car buying experience a pleasurable one. Very knowledgeable and friendly service from start to finish.

Debbie was amazing to deal with. I told her what I wanted and then I was being handed keys to test drive. What I really liked was they listened to what I wanted and didn t try to sell me something else. Best experience I ve ever had buying a vehicle!

Super nice and quick with my oil change and check up!

I didn't have to wait, they did thorough service in good timing and they are personable and friendly!

My experience at Bob utter was awesome the staff answered all my questions from the salesman Mr. Orr to finance an the tech people were all just plain an simply awesome people

Great service and really attentive with their customers!

Terry Thompson is has been real nice and fun to work with on a deal. We were able to get a deal quickly. The finance guy was great! Danny explained all about the car in greater detail. Overall great experience! I will get my next truck from Bob Utter Ford!

Purchased a brand new 2020 Kia Soul. My experience was positive and quick. I highly recommend Bob Utter Kia. Ask for Mike Mounce.

Could not be more pleased with the service I receive at Bob Utter Ford. They always take care of me and make sure I have all of the info on my truck after they service it. Thanks guys!

Easy transaction. Car as advertised. Jay Townsend was very helpful throughout the transaction. He stayed late one evening so that we could get up there from Dallas and test drive the vehicle. When we came up on Saturday to take delivery, everything was ready to go. Took less than 15 minutes and we were on our way. Great Experience.

I had a great experience purchasing a brand new 2021 vehicle yesterday. My salesman Jay Townsend listen to my needs, and we moved easily
through the process. I have bought many brand new cars in my lifetime and this was the smoothest hassle free experience I have had. The whole staff I dealt with were equally pleasant and efficient

I am completely in love with Bob Utter. The service men and women are courteous, fast - they even apologized for my oil change taking longer when they were right on schedule. You guys have a customer for as long as I can drive!

This place actually treated me right. My salesperson Terry did actually what I asked on getting me the car I wanted at the price I wanted. I've been to other dealerships and before visiting Bob Utter. Those experiences were absolutely horrifying. Once I was approved they did a complete walk over with my new car. The facility is basic and plain compared to others, but because of that they are able to handle better deals on vehicles and not worried about paying for their buildings. Bob Utter is a place to really consider and Terry is your go-to salesman.

Saw a preowned vehicle we liked online and contacted them, was put in touch with great salesman. We got the ball rolling and drove down from Tulsa the following Saturday. They had the car sitting up front, temp tag already on it, detailed, full tank of gas and ready to go. We drove it, loved it and told them we wanted it. We went inside and immediately were taken into the finance office where we spent maybe 30-45 minutes and we were on our way. The entire experience was smooth and easy. We will be considering them first the next time we purchase a vehicle. Highly highly recommend!!

Good experience. Friendly team. Got the service done the same day in less than an hour without appointment. No complaint and friendly service. Thanks.

Loved the car but the service could ve been so much better. You talk with one person and then the paperwork that tells them exactly what to do was not good enough then higher up says its good three days later. Stubborn people at times when you won t finance with them.

Very helpful staff, they actually made me wait to finish purchasing my vehicle just to see if I could get a better interest rate from lenders. Kyle was very helpful. Will be working with Bob Utter in the future.

From the day I ordered my F150 to the day I drove it home the service was great. Tommy Ellis worked very hard to get me exactly what I wanted.

My wife and I moved to Sherman to be closer to grandkids over a year ago. Thanks to Bob Utter Ford for servicing our 2008 Ford Explorer 4x4 during that time, a buggy with plenty of miles and memories. From routine oil changes and bulb replacement to a wheel bearing that about wreaked havoc on a budget already stressed by the move, the pandemic , and a once-in-a-century storm, Bob Utter Ford performed with utmost care and consideration. Roy in Service was particularly helpful in guiding us through the repair and loaner program and saved the day. Forever grateful.

5 stars! S/O to Malcolm, Matt, and Casey. It's worth taking the drive from the metroplex, for both their honest service and very low prices. I highly recommend.

Sales person was great and made the whole experience awesome. However the listing for the vehicle said the ac worked and that was only half true the passenger side doesn t get cold and when I asked if they would look at it I got no response.

The service department is comfortable and the wait time isn't unbearable. They also didn't come back with a long list of unnecessary stuff when I just went in for an oil change.

Roy at the service department always does everything in his power to make sure we are taken care. We take both of our cars there. Always very satisfied.

Jason was very helpful and is still working to resolve my issue with the 2016 Kia Sorento

Such amazing customer service. My oil change took no longer than 15 minutes, and I was offered all complementary items. Greeted immediately and taken care of quickly!!

The service at Bob Utter Ford/Kia was more than I could have expected. They were patient with us and took the time to go over every detail of the car and made sure I was set up before we left the lot. I have way too many good things to say about our experience.

Could not have had a better first time buyer experience! Jane, as well as everyone else at Bob Utter, went above and beyond to make sure my first car was exactly the one I wanted! Jane took every single one of my phone calls even on her day off. Got the exact car I wanted for the best price in the state of Texas! Will definitely be using Jane and Bob Utter for my next purchase!

Tommy at Bob Utter was straightforward, friendly, courteous, and kept our sale moving all the way through. We found Malcolm in finance to be just as accommodating and helpful and enjoyable to sit with while we worked through the details of our warranty. From the test drive to setting up our devices in the new van, we had personal attention all around. We re very glad we ended up at Bob Utter after our internet search of the metroplex for a certified pre-owned van, and in the future, we will favor them over other dealers, given the positive experience we had.

The absolute best experience I've ever had purchasing a vehicle! Thank you Matt and the gentleman in financing, you were both so friendly and courteous, your service was impeccable. So great to work with! Hopefully this will not be the last time we purchase a vehicle from you, we look forward to seeing you again.

Our salesperson, Jane Smallwood, was wonderful to deal with. Very knowledgeable, no pressure, and very nice.

My recent car purchase was not the best experience... on day 16 I received a notification to "pull my car over when safe immediately- check hybrid system". Fast forward a phone call to where we got the car BOB UTTER FORD and I learned this was my problem as the NEW car owner. I was told by several people that this was a good dealership and Bob Utter would take care of me- so I wanted to give the dealership a chance to make it right. I called my insurance (Farmers) and thankfully had put towing on our policy previously and made arrangements for a tow truck to come and take me to Classic of Texoma. Thanks YO MOMMA TOWING. At this point I've called and left a voicemail for the man I bought the car from, Mike Mounce. The next day my car was looked at and diagnosed with a small leak in the radiator and was "bone dry" and told the cost was about $1,100. I'm shocked to hear this as I'M STILL ON THE SAME TANK OF GAS I DROVE OFF THE DEALERSHIP IN!! I call Bob Utter again to follow up and once again am told I need to speak with the man who sold me the car... so I leave ANOTHER voicemail. (Side note- he has still not called me back A WEEK later )
After an hour of waiting on Friday, I called to speak to a manager as I am hopeful Bob Utter will make this very unfortunate circumstance right. I get a Jaime Gladen on the phone and he seems to want to help and says he will look into it. Fast forward 2.5 hours when I got off work and headed down to Sherman to hear the solution since my car is in the shop and waiting for parts to be ordered over the weekend, etc. Apparently Jaime was not expecting me, but met with me anyway. After pointing out how I felt very vulnerable and this first time car buying experience from Bob Utter has been very poor...and how I was disappointed in how little help I'd received on there end in this mess. I pointed out Classic of Texoma (whom I've never done business with) put me in one of their fleet vehicles for free! He tried to tell me Bob Utter had towed my vehicle... but as stated above it was not true. After implying I was a liar 3x in a row *in a very loud, rude tone* I revealed the picture i had taken from the morning before. He proceeded to ask what I wanted and I asked for an apology over that altercation... Next thing I know I'm being escorted out of Bob Utter. On the way out I asked for a different manager and fortunately I spoke with someone more level headed. The agreement we came to was I'd buy an extended warranty for $1,560 and Bob Utter would cover the broken radiator. While I do feel this was the best solution to the worst situation- I WILL NEVER BE SHOPPING AT BOB UTTER AGAIN. I have never been spoken to by a man like Jaime Gladen spoke to me and when I mentioned this to an associate (while signing up for the warranty) I was informed Jaime doesn't know how to speak to beautiful women Please learn from my unfortunate mistake not to buy a gently used vehicle and/ or do business with those two men.

Awesome price for an awesome car. Highly recommend!

Wonderful dealership, My wife and I are from Louisiana and this was the only dealership that had exactly what she wanted and they went above and beyond to get her set up with it!

Doug (sales), James (Manager) and Tom in the service department were excellent to work with. I purchased a pre-owned vehicle from there 2 months ago and was having some issues with the brakes. They took care of it completely and even washed the vehicle afterwards. I really appreciate the effort going above and beyond and would highly recommend Bob Utter Ford for a vehicle purchase.

The crew at Bob Utter were so easy to work with and made our experience super easy. Ryan was an amazing salesman and Malcom in financing was awesome! If you re looking for a Ford, Lincoln or Kia don t look any further than Bob Utter in Sherman.

I had a recall on my Kia. Set up my appointment online and dropped it off with Jason Weaver. The issue was addressed quickly and my car got a much needed bath. Jason is always kind and helpful and it s very much appreciated.

Doug was excellent to work with. He always makes buying a car a smooth process!!! I m very, very excited to be the owner of a new Ford Edge ST!!!! My 2nd vehicle from Bob Utter Ford and I will be back!!

Took vehicles (3 of them) to have new safety inspections performed. Could not ask for faster, courteous service. Waiting area was very clean. Coffee was fresh. I'd give them more than 5 stars because they certainly have earned it.

Phillip was very knowledgeable and respectful. Service was excellent and timely. Thanks .I will return for future service .

Service was excellent as usual. Thank you for the consistency and also thanks to Roy.

I have bought many vehicles over the years with mixed results from big name brand dealers and small independent dealers. Bob Utter Ford is one of the best dealers I have had the pleasure to do business with. The staff greeted me as I walked in with my kids and I never felt as if I was just a tick mark for the day. Sales Consultant Tommy is the right mixture of honesty and helpfulness and was never pushy to make a sale. He spent a good amount of time running back and forth for various keys and was able to expertly balance my needs to the dealers needs when it was time to make a deal. Another testament to the staff is I needed to run across a busy street to use an ATM. A staff member instead had offered his personal vehicle to drive across the street instead. I will certainly be using this dealer again!

One star is to much, i am heading to iowa but my ford truck sprung a transmission leak in the cooler line, they said the could not fix it, the 2003 part was discontinued not even a reconendation for this out of towner to go to.

Great experience, repeat customers, Doug Mangrum is very professional and makes you comfortable, james

Jason has been awesome to deal with. They just redid my front seat bezel but actually but some more cushion in the seat and now it s hard as a rock and hurting my left leg. I appreciate what they tried to do but I recently had surgery and it s not helping. Can someone help me?

I had a great experience with getting my oil changed on my car today. Thanks so much !

I've bought quiet a few new vehicles and this was by far the easiest purchase I've made.
Megan, Adam, Dustin and Danny made it where you want to return and buy again!

Best car buying experience ever! Super quick and easy! Excellent customer service!! They got me exactly what I wanted at the price I needed!! Without a doubt, I would HIGHLY recommend buying your car from Jonah at Bob Utter Ford in Sherman!

Nice employees but way too slow for just an oil change.

Took my 2011 Fusion SE to find out how much to repair my power steering. It had suddenly gone out while driving on the highway. THAT was a little scary, but nothing compared to the cost to repair (close to $3k.) However, customer service was a complete contrast. Dan, one of the mechanics, and first associate to approach me, was very pleasant and personable. In addition, the department Assistant Manager, Roy, was professional yet empathetic to my plight. He went the extra mile and offered to research used part dealers, and then contact me within a couple of days with a new, lower repair cost. I hope to hear from him soon.

Great sales team! Jane jumped through hoops to make I was happy with what I chose. Dustin made it happen at an affordable price. Thanks to both of you!!

Outstanding staff very knowledgeable about the product and the warranty cannot say enough about how great the staff is. Bob Utter is very lucky to have the staff that he does they all go above and beyond!

I could not be more pleased with my new car purchase. Kenzie Avery and the team at Bob Utter Ford got me out of my previous vehicle which was eating up my budget in fuel and payments, and into a brand new Ford Fusion at 0% interest!!! I did not think I would even be able to buy anything new, and for once I left a car lot without any buyers remorse. I highly recommend them for any purchase, it was easy, no hassle and they definitely earned my future business. It's not often you get treated like family when buying a vehicle, but they did. If you're looking to get the best deal and the best car buying experience, I recommend you give them a call. I am so thankful that I made my purchase with them. Thank you to all the folks at Bob Utter, and a special thank you to Kenzie and Malcom...you guys are the BEST!!!

I have been taking my Ford Escape to Bob Utter Ford for routine service and a couple of additional visits for about a year now. The service team has been incredibly helpful, friendly, professional, and honest about the condition of my vehicle and what if any steps I needed to take.

I will continue to take my Escape to Bob Utter for all of my Escape's needs, and encourage others looking for an honest dealership to do the same.

We needed a new battery for our Kia Sorento. My husband took it in early. They waited on him immediately and placed the battery, washed the car and gave service with a smile. We've always been happy customers. Thank you Bob Utter Ford-very pleased.

Everyone was very professional. The waiting area and shop was clean. They did a good job. I will go back. Thanks

I just bought a 2013 Chevy Malibu LT from Bob Utter Ford for an awesome price! Brad Kerrigan made my first car-buying experience a great one. The process was very relaxed and Brad worked to get me the best deal and the most for my trade-in. He even gave me Buffalo Wild Wings during the sale! Dustin in finance was also awesome and worked with me to get a good monthly payment system setup. I was treated like family throughout the process and these guys took the time to really get to know me. I would definitely recommend Bob Utter Ford, especially to first-time buyers!!